Fantastic products But delivery fed ex did not ring doorbell ..just left package on doorstep
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Fantastic choice easy to order online and collect from store. Friendly staff and donuts were well presented in a box - perfect gift to take to a party 🍩
Having been fancying a posh vegan doughnut for weeks, we suddenly remembered 'Planet Doughnut'. Seeing that there were no shops near us..omg they do delivery. We ordered a pick your own box of 6. Wo... Zobacz więcej
Reakcja na opinię
Speedy delivery, packed fabulous with no toppings on the top of the box or anything which is amazing considering they went through the postal system! Huge sizes, 1 doughnut filled my hand almost.... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
Planet Doughnut specialises in wholesale and bespoke doughnuts for any occasion, wedding or corporate event. Handcrafted in Shrewsbury, Shropshire.
Dane kontaktowe
Planet Doughnut Bakery, Knights Way, SY1 3AB, Shrewsbury, Zjednoczone Królestwo
- 01743 664 502
- bakery@planetdoughnut.co.uk
- planetdoughnut.co.uk
4,6
Doskonała
208 recenzji
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Odpowiada na 100% z negatywnych recenzji
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Having been fancying a posh vegan…
Having been fancying a posh vegan doughnut for weeks, we suddenly remembered 'Planet Doughnut'. Seeing that there were no shops near us..omg they do delivery.
We ordered a pick your own box of 6. Wow what can I say..delivered nice and early the next day, beautifully packed. And I didn't realise what a wonderful sight 6 large doughnuts in a box was!!
Tasted fantastic looked fantastic. Well worth the money and I will definitely be ordering more.
9 czerwca 2025
Odpowiedź od Planet Doughnut
You can always count on us for doughnuts! We look forward to receiving your next order.
Honestly these are utterly delicious
Honestly these are utterly delicious. I have a dairy allergy and have struggled to find good vegan doughnuts. These are wonderful and I will definitely be ordering more.
9 czerwca 2025
Odpowiedź od Planet Doughnut
So glad to hear you love our vegan doughnuts! We look forward to seeing another order from you soon.
Odpowiedź od Planet Doughnut
Thank your for your review! We are so pleased you love our doughnuts!
Birthday gift for those who have everything!
Lovely products - helpful staff when I couldn’t add information to the website.
Website isn’t the easiest when trying to add a gift card etc so that was much appreciated
Vegan is starting to dominate the range - so be careful it doesn’t become off putting.
Gift was very well received and they said they were amazing and all got eaten, so I guess that’s a really good sign!
15 maja 2025
Odpowiedź od Planet Doughnut
Thank you for your review. We are pleased to hear the doughnuts went down a treat with the recipient and that you were pleased with the service you received from our team. We look forward to another order from you.
The delivery was great and we have…
The delivery was great and we have ordered a few times and it’s been ok however this time doughnuts were stale which was a shame and has put us off
15 maja 2025
Odpowiedź od Planet Doughnut
Thank you so much for taking the time to leave a review. I'm really sorry to hear that your doughnuts arrived stale on this occasion – that’s definitely not the experience we want for our customers.
All our doughnuts are freshly made and dispatched on a next-day delivery service to ensure they arrive in the best possible condition, so it's disappointing to hear that this wasn’t the case for you.
I’ve had a look and I’m unable to find an email from you regarding this issue, but if you’d be happy to get in touch directly, we’d love the opportunity to make things right. Your support means a lot to us, and we’d really appreciate the chance to restore your confidence in our service.
Disappointing Service and Mishandled Food Delivery
I was excited to order from this bakery but had an incredibly disappointing experience with Planet Doughnut’s delivery process and customer service. My order, intended as a gift for my mum, was left with a neighbor without my consent, despite me clearly stating multiple times that no one would be available to receive it. This unauthorized decision disregarded my instructions and left me with no way to access the delivery. I would have greatly preferred if the order had been returned to the shop, giving me the option to either request a refund or change the delivery address.
For a food delivery, this is especially unacceptable. Perishable items cannot be collected at any time, making the choice to leave them with a neighbor both impractical and careless. I was not even provided with contact details for the neighbor, leaving the doughnuts to go to waste or be thrown away.
The delivery policies on their website are unclear and confusing. I believed I was choosing next-day delivery, only to later discover specific days are excluded—information buried in small grey font in “add note” box during checkout; and in order confirmation (after payment!) email which I haven’t read on time to cancel the order.
Customer service was unhelpful, refusing to offer a refund or a proper resolution despite their mishandling of the delivery. I now cannot change the delivery address or contact the neighbor to let them know they can use or dispose of the items. My money has essentially gone to waste.
I wouldn’t recommend ordering from this company unless you’re prepared for unclear policies, zero flexibility, and poor handling of customer concerns.
12 maja 2025
Odpowiedź od Planet Doughnut
I am sorry to hear that, despite our daily email correspondence last week, there is still some confusion regarding our delivery policies.
As outlined clearly in our initial response, an alternative address can be provided after the doughnuts have been shipped, however this must be done directly through FEDEX and would take 24 hours. As this was not done before the doughnuts were delivered, FEDEX left the doughnuts in a place they deemed safe, which was a neighbour. This policy is standard procedure and is also detailed in our terms and conditions.
Once again, I would like to reiterate that we have followed all delivery procedures as outlined throughout the ordering process and communicated them at each step.
As a gesture of goodwill, we did provide you with a discount code for your next order.
Stale tasting.
12 maja 2025
Odpowiedź od Planet Doughnut
Thank you for your feedback — we really appreciate you taking the time to let us know about your experience. I’m so sorry to hear that the doughnuts arrived stale this time. That’s certainly not the standard we aim for.
All of our doughnuts are made fresh and sent via next-day delivery, so they should have reached you in perfect condition.
I’ve checked our inbox but haven’t been able to find an email from you about this — if you’re able to get in touch, we’d be more than happy to look into it further and make it right.
Thanks again for your support — we hope to have the chance to serve you better in the future.
Customer service was amazing
Customer service was amazing. Easy communication and felt like I was talking with a human and not a robot. Quick replies and the doughnuts are insanely good!!!
12 maja 2025
Odpowiedź od Planet Doughnut
Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience with our customer service — we always strive to keep things personal, friendly, and efficient, so it's lovely to know that came across.
We're equally delighted that you enjoyed the doughnuts! Your support truly means a lot to us, and we can’t wait to welcome you back again soon.
Fantastic service!
Very easy website to navigate, really clear allergen advice. The doughnuts arrived on time and wee well packaged, absolutely delicious. My daughter is so happy with them, taken them in to share with her friends on their last day before exam leave. Would absolutely purchase again, no hesitations. Thank you.
7 maja 2025
Odpowiedź od Planet Doughnut
Thank you so much for your lovely review! We're so pleased to hear that you found the website easy to use and the allergen information clear — we know how important that is.
It’s wonderful to know the doughnuts arrived on time and were a hit, especially for such a special occasion. We hope your daughter and her friends enjoyed every bite, and we’re wishing them all the best for their exams!
We really appreciate your kind words and look forward to welcoming you back again soon.
Exquisite!
14 kwietnia 2025
Odpowiedź od Planet Doughnut
We are so pleased to hear you love our doughnuts!
Excellent all round
Excellent customer service, easy to order, delivered on time and with care. Not to mention absolutely delicious!
8 kwietnia 2025
Odpowiedź od Planet Doughnut
Thank you for taking the time to write a review. We are so pleased you loved the doughnuts, and thought the buying process was easy and seamless. We look forward to your next orders
2nd Order
2nd order with these guys and I ordered in advance, delivery bang on and no issues and doughnuts were lovely like last time.
Highly recommended.
2 kwietnia 2025
Odpowiedź od Planet Doughnut
Thanks so much for your review and for your repeat order! We look forward to your third order :)
Great customer service
Great customer service and communication. Delivered on time, and the doughnuts looked amazing! They were thoroughly enjoyed by the recipients.
12 marca 2025
Odpowiedź od Planet Doughnut
Thank you for taking the time to write a review. So happy that the doughnuts were enjoyed by all parties! We look forward to seeing another order from you soon.
Amazing donuts
Amazing donuts. Fantastic treat to take to a business meeting.
Went down a treat
11 marca 2025
Odpowiedź od Planet Doughnut
Thanks so much for your review! Yes, they are great for office treats, meetings and thank you's. We look forward to seeing another order from you soon.
Odpowiedź od Planet Doughnut
Thank you for your review. We are very pleased to hear that you love our product. We hope to see another order from you soon.
Odpowiedź od Planet Doughnut
Thank you for taking the time to write a review. It's great to hear that you love the vegan diddy doughnuts - they are pretty special!
Amazing doughnuts
Amazing doughnuts. Bought the mini doughnut box. Kids absolutely loved them. Arrived when they said they would. We will definitely be ordering again.
4 marca 2025
Odpowiedź od Planet Doughnut
Thank you for taking the time to write us a review. We are so pleased you and your family enjoyed the diddy doughnuts! They really are the perfect bite sized treat. Hopefully see an order from you soon.
Placed quite a large order and service…
Placed quite a large order and service was amazing - contacted me to see if delivery was fast enough, amazing customer service from Arianna.
Doughnuts were perfectly packaged and arrived on time and tasted amazing!!
12 lutego 2025
Odpowiedź od Planet Doughnut
Thank you so much for your review and we will pass along the kind words to Arianna. We look forward to seeing another order from you soon.
Really yummy vegan doughnuts
Really yummy vegan doughnuts. Not often you can get so much choice. They are a lovely treat for your family or instead of a birthday cake 😋
10 lutego 2025
Odpowiedź od Planet Doughnut
Thank you for taking the time to write a review. We are so glad you love our vegan doughnuts! Look forward to your next order.
These were brought as a gift so unsure…
These were brought as a gift so unsure what they tasted like but the receiver absolutely loved them
3 lutego 2025
Odpowiedź od Planet Doughnut
Thank you for your order and for your review. We are so glad the receiver loved the doughnuts. Looking forward to your next order.
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