AVOID if you live in the countryside! Bought in November for a farmdog who is partial for going missing - we are in a rural area with what is supposed to be good reception - always 5g on phones -... Zobacz więcej
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Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The tracker works, logs activity and allows, in most areas, you to track your dog. Products are of a high quality, loved by my dog. Little rewards are generated by continually monitoring and also by... Zobacz więcej
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I first got my PitPat free through my dog insurance with waggel, and within the first week absolutely fell in love with it. It allows me to make sure my dogs are getting the right amount of exercise f... Zobacz więcej
The pitpat gps tracker is great and I've been using it since it was released and before that the activity tracker. I've been using them since may 2020. The customer service when you have any issues is... Zobacz więcej
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Informacje dotyczące firmy
Informacje o PitPat
Napisane przez firmę
PitPat is a pet wellness company that creates products and services to support and inspire pet parents to keep their dogs, happy, healthy and safe.
PitPat began because we recognised that our relationship with dogs has changed.
The traditional animal-owner relationship does not apply.
Dogs are no longer possessions but a member of the family and we’re no longer owners but pet parents.
Naturally, we want to keep them happy, healthy and safe by giving them the best care possible. But with so much to consider and so much conflicting and contradictory advice, pet parents are overwhelmed.
That’s where PitPat comes in. We take away the guesswork and give pet parents the confidence to know they’re doing the right thing for their dog.
Our connected world means we’re there for pet parents through every step of their dog’s life.
We're removing the guesswork with propositions that inform, inspire and support pet parents to make better, more individual choices, that improve the lives of not only their pets but all pets.
- Reliable GPS tracking with no subscription
- Food that’s good for you, good for your dog and good for the planet
- Uncomplicated Insurance that rewards healthy dogs
- Affordable activity monitoring to keep your dog healthy
So don’t worry pet parents, we got you!
What's the bigger picture?
Well, one day, we see a future where having a little device on your dog’s collar that helps you look after them better will be the norm.
We see a world where pet care is active not passive, proactive not reactive and individual not general.
Need more convincing?
The population-level insights we’re gathering from the hundreds of thousands of dogs that have already joined us are going to completely revolutionise pet care. So having a PitPat doesn’t just benefit your dog but all dogs!
42-day FREE returns
42-day FREE returns
We mean it. Put PitPat to the test.
If you’re not happy with your purchase for any reason, we’ll give you all your money back, including return shipping!
And we'll make it easy too. Just fill out a simple form on our website or talk to our super-friendly, UK based customer support team and we'll get it sorted for you in no time.
Dane kontaktowe
5 Brooklands Avenue, CB2 8BB, Cambridge, Zjednoczone Królestwo
- 01223 967 305
- Help@pitpat.com
- pitpat.com
4,4
Doskonała
4 tys. recenzji
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
GPS tracker restrictions to use
Unfortunately the GPS tracker does not work "in tight spaces, indoors or heavily wooded areas", as well as taking some time to connect to the satellites when you are out of these restricted spaces.
We walk our dogs in the woods, and was concerned that if he was found, they may be taken to refuge, to someone's house, the vets or even stary into a derelict warehouse or similar and we shall not be able to track them.
This restriction was not noted upon the PitPat website! - I feel this should be highlighted - disappointing!
3 kwietnia 2026
Opinia niezależna
Odpowiedź od PitPat
Hello Richard
Thank you for taking the time to write a review.
As mentioned on our website, the long-range satellite signals PitPat GPS uses don’t penetrate indoors well, so sadly you can’t use it to track your dog in your (or anyone else’s) house or if they’re in daycare/kennels. The same can be said about heavily wooded areas or underground that the GPS does need a clear view of a satellite to be able to connect and display an accurate location.
I can see you have already requested a refund from us.
Lauren - Customer Support
This tracker works well
This tracker works well. Have not had to use the 'Find my Dog' yet but it does work and gives peace of mind.
21 marca 2026
Odpowiedź od PitPat
Hello Heather
Thank you for your review.
Great to hear you've tested out the tracker, ready for any of those just-in-case moments :)
I have a PitPat GPS tracker for each of…
I have a PitPat GPS tracker for each of my dogs (A Doberman, A Long Haired Dachshund, and a miniature Dachshund) and recently the gps tracker for my Long Haired Dachshund came off (my fault because I didn’t adjust the dogs collar as it was a new one). I used the app to find the tracker and it pinpointed the exact location - on the map it told me where to go and moved closer and closer to the dog icon. I looked on the floor of the field and it was there.So impressed and the customer service is amazing. It’s also worth paying the subscription for PitPat life as I have had two first aid kit, collapsible bowls, and a dog bath set all in the space of a year.
27 marca 2026
Odpowiedź od PitPat
Hello David
Thank you for your review.
Great to have you all as such loyal pack members :) I'm so glad that the GPS tracker worked when needed to find your lost PitPat in the wild. Please do reach out to us if you require any replacement Velcro :)
I love the collapsible bowl especially, great addition to my dog walks!
Every time I take my hound out I turn…
Every time I take my hound out I turn it on to ‘start a walk’ before I get to the area because I have never picked up a signal within 20 minutes of starting it. It’s been so annoying. It can’t be EVERYWHERE I go, has bad signal? I have to wait to let him off lead. Sometimes I can’t at all and it’s so frustrating.
2 marca 2026
Opinia niezależna
Odpowiedź od PitPat
Hello Diane
Thank you for getting in touch.
I'm sorry that you are finding the GPS tracker isn't working when you need it to out on a walk. We would always hope that in those just-in-case moments when your dog does get loose from their lead, the device works as it should.
It would be helpful if you could reach out to us with some screenshots from your walk at help@pitpat.com and we can look into this further for you.
Lauren - Customer Support
Prompt response and delivery
I couldn't get a signal when first bought the tracker. Customer service responded quickly.
We are yet to try this if our escapee gets out again thankfully, but it's really helpful to know where she is in the garden, especially when it's dark
14 marca 2026
Odpowiedź od PitPat
Hello Lee
Thank you for your review.
I'm so glad our hounds were on hand to get your device working as it should :)
Been looking at getting a dog tracker with no fee's
Been looking at getting a dog tracker for my large dog Zeus so that I can take him out with confidence. The £25 discount was what swung it for me when choosing PitPat. Using it to track my walks with Zeus in our Stand up to Cancer April walks.
26 marca 2026
Odpowiedź od PitPat
Hello David and Zeus
Thank you for your review.
I'm so glad to hear you were able to take advantage of our sale to make Zeus a part of Our Pack.
What a great cause! We hope you have some enjoyable walks and enjoy tracking those steps in your Stand up to Cancer walks in April.
Odpowiedź od PitPat
Hello Malcolm
Thank you for your review.
I'm glad to hear PitPat provides you with reliable quality and speedy delivery when needed :)
Very good support service from the…
Very good support service from the PitPat team. My old tracker couldn’t be recharged so I was offered a 50% discount on a new one which arrived the day after and was back on my dog within 24 hours. Prompt and courteous service always from the team.
26 marca 2026
Odpowiedź od PitPat
Hello Joanne
Thank you for your review.
I'm glad to hear our Support Hounds were on hand to lend a paw and get you back up and pitpat-ing again :)
Odpowiedź od PitPat
Hello Ian
Thank you for your review. I'm glad to hear our service was speedy and everything arrived with you prior to the bank holiday weekend.
PitPat is brilliant not only does it…
PitPat is brilliant not only does it track my dog but lets me know how far we have walked, it also keeps a health chart for weight and food.
Great customer service.
18 marca 2026
Odpowiedź od PitPat
Hi Kerry,
Thank you so much for the brilliant feedback! 🐾
We’re thrilled to hear you’re making the most of the app—it’s great to see those walkies and meal times balancing out perfectly on the health charts. Keeping our pups fit and healthy is a team effort, and we’re just happy to be part of your pack!
We’ll be sure to pass your kind words on to our Customer Suppawt team, too.
Best woofs,
Nadia
Velcro straps purchase.
Purchased further velcro straps to secure pitpal to collar. Same was forwarded very quickly and is working well.
It would be an idea to review design of pitpat to avoid the need to remove velcro each time product is recharged.
17 marca 2026
Odpowiedź od PitPat
Hi Doreen,
Thank you for the review! We're glad to hear your replacement straps arrived quickly and that your PitPat is nice and secure.
Regarding the charging design—we really appreciate that feedback. We’re always looking for ways to make life easier for our "paw-rents," and hearing about your experience with the Velcro straps is incredibly helpful for our product team. I'll be sure to pass your suggestion along to them!
In the meantime, we hope you and your pup have a wonderful time hitting your activity goals!
Best woofs,
Customer Suppawt
Unfortunately for me it didn’t work
Unfortunately for me it didn’t work , it didn’t get coverage in my area
24 marca 2026
Odpowiedź od PitPat
Hi David,
Thank you for getting in touch and leaving a review.
I am sorry that things haven't worked out for you and your dog due to the coverage in the local area.
Have you arranged a return and refund for your GPS Tracker?
I can certainly help with that. Please pop me an email - help@pitpat.com or alternatively we offer a self-service refund upon our website at the very bottom left of the page www.pitpat.com/
I hope this helps.
Best woofs,
Mark - Customer Support
3rd pitpat tracker faulty
This is now the 3rd pitpat tracker I have changed as they have had a fault with them just as they say my 1 year is up for warranty they have replaced them but only when I have said that I payed good money for supposed too be the best on the market to keep my dog safe and for how much they cost you would expect it too last more than 1 year
24 marca 2026
Odpowiedź od PitPat
Hi Shaun,
Thank you for taking the time to leave us a review!
I’m so sorry to hear you’ve had such a tough time with your devices lately. We definitely want our tech to be something you can rely on, especially when it comes to your pup's safety.
Just as a heads-up for the future, we do offer the option to extend your cover by upgrading to PitPat LIFE™ in the app before the standard warranty runs out. It’s usually the best way to keep that peace of mind going long-term.
That said, we really want to make things right. Even though you’re well outside the warranty period now, I can see the team has sent over a free replacement for you. We’re more than happy to do this to get you back out on your adventures!
Thanks so much for sticking with us—we're crossing our paws that it’s all smooth walkies from here on out.
Best woofs,
Customer Suppawt
Odpowiedź od PitPat
Hi William,
We appreciate your positive feedback and are happy to hear that we could assist you quickly with your request.
It relies on a mobile phone signal
It relies on a mobile phone signal, and coverage where I live is poor to non-existent. Hence the device marked my dog as out of contact for 3 hours when she was at home all the time. So how would it work if she was away from the house in an area with equally poor mobile coverage.
On the plus side, customer service was great: they accepted the return and gave a prompt refund.
16 marca 2026
Odpowiedź od PitPat
Thank you very much for leaving your review.
It's really unfortunate that the signal around you is poor - non-existent.
I am glad that we helped arrange your return and full refund.
Paws crossed that the local coverage will improve in the future.
Best woofs,
Mark - Customer Support
Excellent service
Prompt delivery and excellent service. It’s a great gizmo that will keep my dog safe.
27 lutego 2026
Odpowiedź od PitPat
Hi Tracy!
Thank you so much for the review! We're so glad to hear your order arrived quickly and that you're already enjoying the peace of mind. Keeping our pups safe and found is exactly why we do what we do!
Best woofs,
Customer Suppawt
Excellent customer service
Excellent. Problem occurred with my 15 month old device. It was replaced with the latest version, free of charge, despite being out of guarantee.
4 marca 2026
Odpowiedź od PitPat
Dear Mr Harris,
That is truly world-class service! It’s refreshing when a company prioritises a happy customer (and a happy dog) over the fine print of a warranty.
Upgrading you to the latest version for free is a huge win—it sounds like you and your pup are all set for plenty more tracked walks.
Thanks for sharing that positive outcome!
Nadia.
Odpowiedź od PitPat
Hi Stephen!
Thank you for taking the time to leave us this review!
We are delighted that you and your pup are pleased with thier PitPat Food!
Best woofs,
Customer Suppawt
Second to none customer service
Absolutely fabulous communication with customer service when I had on going problems with my dog's Pitpat not connecting over a period of time. The resolution was amazing and I am a very happy customer.
20 marca 2026
Odpowiedź od PitPat
Dear Jane,
Thank you so much for the glowing review! We are thrilled to hear that our team could turn those connection issues around for you. Keeping you and your pup happy is exactly what we aim for.
Enjoy tracking those adventures!
Nadia - Customer Suppawt
It was nice and neat
It was nice and neat . I bought it for my new dog from Dogs Trust , but the was too strong for me so I returned easily .
19 marca 2026
Odpowiedź od PitPat
Hello Kay
Thank you for your review.
I'm sorry to hear you had to return your new pup to Dogs Trust, but glad you were able to return the tracker easily.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
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