I used to use them all the time. I’ve come back and found my account flagged for deletion, my booking for tomorrow morning cancelled and no way to resolve it in time. Over priced for automated room bo... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
The studio itself was in fairly good condition with backline, drums and pa all working fine. Downsides are lack of ventilation, and bleed through from other rehearsals and people smoking hash outside.... Zobacz więcej
Reakcja na opinię
Bisher war ich nur in Hamburger DJ Studios, aber hier gibt es lediglich bis auf ab und zu mal ein defektes Gerät nichts auszusetzen. Bei Problemen habe ich bisher immer ein neues Studio (sofern frei)... Zobacz więcej
Reakcja na opinię
Absolutely disgusting service and set up My previous booking had me spend half the time replacing a snare drum in the kit and now redemption for the time lost Today - access codes didn’t e... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
Born in Bristol, raised in London, and now flying the nest. We're a community of 24-hour spaces that spans over 700 studios worldwide — so whether you're a producer, vocalist, DJ, band member, dancer or podcaster — we've got you covered.
Dane kontaktowe
13 Rothbury Road, E9 5HA, London, Zjednoczone Królestwo
- https://wa.link/pirate
- support@pirate.com
- pirate.com
2,7
Słaba
823 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Nie odpowiedziano na negatywne recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Unfreundlicher Mitarbeiter, fehlendes Equipment
Am Empfang wurden wir gebeten, 5€ zuzuzahlen aufgrund der neuen Regelung von großen Gruppen. Diese bezahlte ich sofort und bat um einen Beleg. Mir wurde sehr unfreundlich gesagt, dass das nicht geht. Ich verwies darauf, dass es eine Bonpflicht gibt und man mir mindestens die Rechnung per Mail schicken muss. Daraufhin wurde der Mitarbeiterin sehr unfreundlich und sagte, wir sollen gehen, wenn es uns nicht passt.
Im Raum selbst fehlten dann auch noch Mikrofonkabel
16 stycznia 2023
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hallo Joleen,
vielen Dank, dass Sie uns geschrieben haben und uns darüber informieren. Es tut mir wirklich leid zu hören, dass du keine Quittung bekommen konntest. Wenn du dich an support@pirate.com wendest und dich an Kate wendest, kümmere ich mich gerne darum und schicke dir eine Quittung. Ich habe unser Team auch über die Einstellung informiert, die Sie erhalten haben.
Was die fehlenden Kabel betrifft, so hoffe ich, dass Sie unser Support-Team über den Chat kontaktieren konnten, um ein paar Ersatzkabel zu bekommen! Ich freue mich darauf, von Ihnen per E-Mail zu hören, um die Sache in Ordnung zu bringen.
Beste Grüße,
Kate
PIRATE.COM
Great and fast service.
8 stycznia 2023
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Felix,
Thanks for the great review and 5 stars! Music to our ears!
Cheers,
PIRATE.COM
Got fined 200 quid on Christmas Day for…
Got fined 200 quid on Christmas Day for overstaying and them not turning off equipment’s automatically as they usually do
25 grudnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Ell,
Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We would like to make this right - please could you send us an email on support@pirate.com and our team will look into this further for you.
All the best
Beware of your Customer Credit
Me and my band used to use the studios every week, we had no issues, This place is a great space for creativity and rehearsals for the price. yeah sometimes the equipment can look a bit worn out and the aircon can be hit and miss, but we didn’t really expect it to be a 5 star hotel.
Unfortunately one of our band members experienced a tragic family loss and it was decided that we would go on a hiatus for a while. At this time I cancelled all the booked sessions we had and had £63 worth of credit on my account that was our own money. We decided not to cash out as we would eventually need it again.
Over 12 months past and we are now ready to get back to it, however when I looked on my account and my credit had been removed... looking at the handy credit activity page on my account I could see that the credit was removed on the 15th of December, still with no reason stated.
I contacted their customer service to find out why and was told that after 3 months of inactivity credit is removed, regardless of its origin, I received no notifications or warning regarding this or account inactivity and it took quite a while scanning through the T&Cs to find where this was stated.
Something didn’t quite add up as like I said, it had been over 12 months since we last used the studios and the credit was removed on the 15th of December 2022, now I maybe a musician but I know how time and dates work and do feel like I have been treated very unfairly here.
Unfortunately I could get nowhere with customer service and was unable to get our £63 back in any form despite the circumstances or the fact it had only been 14 days since the credit was removed, It is a shame that this experience has now negatively affected the overall outlook I have on PIRATE and the services they provide.
29 grudnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Aiden,
Thanks so much for your feedback, we are really sorry to hear you had such a negative experience at our studios. We would like to make this right - please could you send us an email on support@pirate.com and our team will look into this further for you.
All the best
Need more pirate!
Hello,
DJ Chapta here. Wanted to say how much I’m loving pirate studios since I’ve moved to London! My only issue is why isn’t there more!!!!
My hometown (now city) is a thriving place for upcoming DJs and I truly believe that it would benefit massively from a pirate studio, as well as pirate studios benefitting from the DJs who would book regularly. Please Pirate, Give Colchester a thought! Very great little city!
21 listopada 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey DJ Chapta!
Thanks so much for the kind words, we really appreciate any feedback you have for us!
Pirate are always looking to expand across the UK and worldwide, so I will make sure that this suggestion is passed along to the relevant departments!
Thanks once again, and we hope to see you again in the studios soon.
Best Wishes,
Dan
Customer Experience Specialist
Horrible experience
Horrible experience, studio was filthy the bin was overflowing when we got there toilet was clogged all the way up and in the other toilet there was no toilet roll and no light in there and there was sick in the hallway that didn’t get cleaned up all night it’s located in a very dangerous place as locals told me not to stand out side as it dangerous the rooms was very small and no air conditioning. I would definitely not recommend pirate studios half the equipment wasn’t working and the room could only fit about 4 people in it. Also not very safe as when we was about to leave the studio two random men entered who had no session booked these could of done anything to any of us in there and made me feel very uncomfortable the whole time I was there.
29 października 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Georgia,
Yikes, your review falls far below the standard we expect our artists to have in our studios. I'm really sorry you ran into these issues. Because of our self-service nature we rely heavily on our customers to provide feedback on any issues they experience during the session so we can then get these passed on to the relevant departments to look into.
I'm not sure which location this was; could you send us an email to support@pirate.com to let me know please? We do have cleaners come every day, but in the morning so if people come in to misuse the studios throughout the day and we're not notified then unfortunately we can't shut rooms down.
Did you reach out to support about the equipment issues? We're standing by to make sure your session runs as smoothly as possible.
As for your safety, this is our top concern. No one should enter the building without an active booking. If you feel comfortable, please hop on our live chat at support.pirate.com or whatsapp us at https://wa.link/pirate to let us know so we can alert our security team. This is anonymous to others in the building and acts as a neighborhood watch. Feel free to reach out to me in your email; my name is Kate and I'm the CX Team Lead USA.
Best,
Kate
PIRATE.COM
Bisher war ich nur in Hamburger DJ…
Bisher war ich nur in Hamburger DJ Studios, aber hier gibt es lediglich bis auf ab und zu mal ein defektes Gerät nichts auszusetzen. Bei Problemen habe ich bisher immer ein neues Studio (sofern frei) bekommen oder eine Erstattung der gezahlten Credits. Einzig die die Hochtöner der Boxen sind eine Katastrophe, allerdings kann hier der EQ des mixer abhilfe schaffen.
26 października 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hallo Felix,
Danke für die 5 Sterne! Ich kann unseren Standortleiter über diese Lautsprecher informieren, wenn du mir per E-Mail an support@pirate.com mitteilst, in welchem Raum du warst. Aufgrund unseres Selbstbedienungs-Charakters verlassen wir uns stark auf das Feedback unserer Kunden zu allen Problemen, die sie erleben, also zögern Sie nicht, sich mit uns über diese Probleme in Verbindung zu setzen! Wir hoffen, Sie bald wieder in den Studios begrüßen zu dürfen.
Zum Wohl!
PIRATE.COM
£60 parking charge
£60 parking charge notice for booking a rehearsal in Leeds. Now are details have been passed to a 3rd party notorious for selling people's details on. Shameful behaviour from Pirate, we won't be back.
*Response to Pirate's reply*
There are 4 people in our band. One of us makes the booking meaning that the other three of us don't get that information and there is no option to enter more than one car reg. Also, only allowing a 2 hour period given the amount of time people usually rehearse for is rediculous. I've just received my second ticket for over staying by 3 minutes on a separate occasion. The parking terms are making rehearsing at Pirate prohibitive.
*further reply*
Your solution is that we car pool!? Are you serious? I have a better solution, we'll find somewhere else. The tail does not wag the dog.
8 października 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Stephen,
I'm sorry to hear about your parking fine. It's stated in the booking confirmation email "Limited parking is available. Please register your vehicle details on the day of your session, before you arrive, as parking enforcement is in place. It's free but you will be liable for a £100 fine if you don't register." You can reach out to support@pirate.com about this and we can see if we can help you out with this fine. Please have the email on your booking at the ready.
EDIT: We hear you about the parking and unfortunately the parking is limited at this location. There is paid parking to control the amount of non-Pirate people trying to use the parking. I strongly urge your band to carpool to the parking lot or reach out to us concerning the fine to see what we can do for you.
Best,
Kate PIRATE.COM
DJ studio in Chelt is an awesome place... but...
DJ studio in Chelt is an awesome place to be and dab our hands at dj'ing.
However the equipment seriously needs to be maintained properly, fixed or replaced, as multiple times me and my friends go there, there seems to be issues with equipment. One speaker has either blown or broke down; whilst the mixer/decks do work, some buttons or sliders are broken or have completely malfunctioned.
Issues have been raised by friends and probably other customers, but I can't see us booking room again until its fixed, plus there isn't anyway of finding out whether it has!
15 września 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Al, thanks for the review! I'm sorry to hear about you running into equipment issues during your session. Our engineers examine, maintain and repair any issues they encounter, and are on site 5+ days a week, ensuring that the studios are usable and in working condition. That being said, if someone mistreats the equipment before your session, it's difficult for us to manage that and get it prepped for a new session as there is no pause between sessions and our site technicians are unable to be at the site 24/7. Ultimately, it falls on us but sometimes we can't account for the actions of customers immediately before your booking, considering the self-service nature of the studios. Our support team is standing by to help troubleshoot or find you a new room to ensure you have the smoothest session possible. If you have any more feedback you'd like to share, I'd love to hear it— it's the only way we can improve. You can email support@pirate.com Best, Kate PIRATE.COM
Some of the mic's weren't good and they…
Some of the mac's weren't good and they refused to give me a refund after they took money from my account for a booking that I had to do a verification for but the verification didn't have a UK option
10 października 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Thanks for the review! Sorry to hear about the microphone issues. Did you reach out to support during your session? We accept valid IDs in the UK and if you missed a session because of a verification issue, it's important to reach out to support@pirate.com so we can help out with whatever issue you're running into. Happy to help sort this out, so please send us an email! Best, PIRATE.COM
crazy
crazy. they can just cancel your booking anytime they like without providing you a replacement, completely f*cked up our preparations for an upcoming gig.
3 października 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hey Jack,
I'm really sorry to hear about your frustration with your cancelled booking. We only cancel bookings when there is an equipment fault or an issue with the room. If we can move bookings to new rooms then we will, but if there are no other rooms available then we have no choice but to cancel. This is to prevent you arriving to an unusable studio. That being said, our credit is available to use at any Pirate studio. Rest assured, this is not treated lightly and is really frustrating for us. If equipment fails or someone damages the equipment, it's difficult for us to manage that and get it prepped for a new session as there is no pause between sessions and our site technicians are unable to be at the site 24/7. Ultimately, it falls on us but sometimes we can't account for the actions of customers immediately before your booking, considering the self-service nature of the studios.
I hope this provided some insight to the situation and we see you back in our studios again soon. Reach out to support@pirate.com if you have any other questions or concerns.
Best,
Kate
fire in da booth
fire in da booth, sick vibez did a sick cover of Tame Impala
15 września 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Alex,
Thanks so much for the kind words, will be sure to let the team know 🙏
I booked a recording studio for the…
I booked a recording studio for the wrong dates and I was put into contact with customer support within minutes.
New booking was sorted under 10 minutes.
8 września 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Alex,
Thanks so much for the kind words, will be sure to let the team know 🙏
The helpline was brilliant
I had a few mishaps with the place at first (my fault entirely) I went to the Dalston studios instead of Tottenham studios (Dalston is on Tottenham road hence the confusion) however the helpline was really understanding and refunded me the money I paid for the booking and let me book in Dalston , then in that room the fader was slightly broken so they gave me an extra hour and booked me a different room so that I could carry on my experience at no extra cost and also made the maintenance aware of the issue so it could be fixed for others. The response I received was extremely professional and compassionate aswell as helpful and quick. Very happy with my experience and will definitely be back.
6 września 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Sam,
Thanks so much for the kind words, will be sure to let the team know 🙏
Yogi at Abidale Road Wembley was 11/10…
Yogi at Abidale Road Wembley was 11/10 amazing!
2 września 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Steven! Thanks for the 5-Star review! We'll catch you in the studio again soon! :)
Had an account issue
Had an account issue, Amanda when above and beyond to get the issue rectified and it is all now sorted! Thanks so much.
20 sierpnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Jake! Thanks so much for the 5-Star review! We are really happy to hear that you had such a pleasant experience with our customer service team, and that Amanda knocked it out of the park, and got everything sorted for you. We'll catch you in the studio next time! :)
I been going to pirate studio for a…
I been going to pirate studio for a while, no deal band’s after bands, but I had a secret weapon, I can do live with band or Dj/ long story short/ got a deal with Czarface from America/ on there album Czarmagedon , song Big up/ thanks to pirate for the rehearsal space/ to be the best I can be/ with out disturbing the neighbours/payed for writing the track/ and royalty’s/ thanks pirate 🎶🎼
20 sierpnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Lion! Thanks for the 5-Star review! This is a really cool story and we are really happy that you were able to do this thanks to the time at the studios! Best of luck to you in all your future endeavours! :)
Good facilities & customer support
Good facilities. any problems that have ever occurred have been dealt with promptly and customer service has always been top notch.
17 sierpnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Charlie! Thanks for the awesome review! We are really happy to hear that your experiences at Pirate have been so pleasant and that any time you had an issue it was promptly handled! We'll see you in the studios again soon! :)
Raum war sehr sauber
Raum war sehr sauber, leider hat am rechten Player das Jogwhile manchmal ausgesetzt
14 sierpnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hallo Lucas, danke für die Bewertung! Es freut uns zu hören, dass das Zimmer für dich sauber war. Wenn du in Zukunft während einer Buchung irgendwelche Probleme hast, schick uns bitte eine Nachricht im Chat auf pirate.com oder über unsere Whatsapp-Nummer. Wir können dann entweder die Probleme beheben oder Sie in ein anderes Zimmer verlegen und Ihnen die verlorene Zeit erstatten. Danke und pass auf dich auf!
Loving the Pirate.com studios
Loving the Pirate.com studios! It's a great place to master your craft.
9 sierpnia 2022
Opinia niezależna
Odpowiedź od PIRATE.COM - Rehearsal Studios
Hi Dante! Thanks for leaving us an awesome 5-Star review! We're really happy you've been able to use the studios to sharpen your skills! We'll see you there again soon! :)
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