I’ve ordered multiple times from Pillows.com and have always had amazing service and fast delivery times. I had an issue with an order due to an outside factor, and Dana from Pillows.com fixed it quic... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Unbelievably helpful. Ordered two king pillows, minor mix-up by me and received back sleeper pillows, not the side sleeper as I thought ordered. Wrote and inquired, given specific instruction... Zobacz więcej
I was really excited to finally have the perfect pillow after finding it every time I slept at a Hilton. I was impressed by how quickly it arrived and I like the values of the company. However, after... Zobacz więcej
The order shipped and was delivered in a timely manner. My wife had made a statement about the pillows we had in a popular Las Vegas Hotel Casino and it gave me the idea for Christmas. They are exactl... Zobacz więcej
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Hotel Pillows at Pillows.com. Your source for hotel bedding, goose down pillows, feather pillows and hotel pillow collections.Sleep on our luxurious Pacific Coast Feather Company down pillows and find out why high quality down pillows will give you the...
Dane kontaktowe
South Valentia Street 2200, 80231, Denver, Stany Zjednoczone
- pillows.com
4,1
Dobra
121 recenzji
Odpowiada na 85% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 24 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
I was able to order Choice Hotel…
I was able to order Choice Hotel pillows, no problem with the order.
25 kwietnia 2025
Opinia niezależna
Just not the same.
I took a picture of a pillow we loved at one of the most recents stays at a hotel and it led us to this site. I ordered 2 very expensive pillows based on the tag and now that we have them and used them, they aren’t the same.
21 kwietnia 2025
Opinia niezależna
Odpowiedź od Pillows.com
Hi there,
Thank you so much for your review! We’re sorry to hear the pillows weren’t quite what you expected.
It looks like you ordered the combo pack, which includes one soft polyester pillow and one soft down and feather pillow. While both are popular choices in many IHG hotels, we understand it can be tricky to pinpoint the exact pillow you experienced during your stay.
Based on your description, it’s possible the pillow you loved was the FeatherBest® pillow, which is another soft down and feather option used at IHG® properties. You can take a look at it here:
FeatherBest® Pillow – IHG Collection
We’d love to help you find the right match—feel free to reach out to our team anytime, and we can guide you based on the photo you took or any other details you remember from your hotel stay.
Sleep well,
The Pillows.com Team
I am very satisfied with my order
I am very satisfied with my order. I will be ordering again.
18 marca 2025
Opinia niezależna
Easy to find the right pillow
Easy to find the right pillow. Fast Shipping.
11 kwietnia 2025
Opinia niezależna
Pillows are not the same as IHG hotels
Pillows are not the same as IHG hotels. Very disappointed. Very uncomfortable so I don’t use them.
27 lutego 2025
Opinia niezależna
Odpowiedź od Pillows.com
Dear Sue,
Thank you for your feedback. We’re sorry to hear that the pillows didn’t meet your expectations. We can assure you that these are the authentic IHG hotel pillows, sourced directly from the manufacturer. As noted on our product pages, the manufacturer has recently updated the tags, and the King size no longer includes an orange tag.
Regarding quality, these are the same pillows used in IHG hotels, but new pillows may feel slightly different from those that have been used in a hotel setting due to natural wear over time. We want you to be fully satisfied with your purchase, so please reach out to our customer service team—we’d be happy to discuss potential solutions with you.
Best regards,
Pillows.com Team
Your website was easier to use and I…
Your website was easier to use and I was able to find exactly what I wanted
28 stycznia 2025
Opinia niezależna
no problems but
No problems but keep getting emails and was only trying to verify receipt, but it looks like you insist on this. That part I don’t like. You don’t need to post this, but please don’t force people to reply to these when a simple rating should be enough.
2 lutego 2025
Opinia niezależna
Pillow quality was terrible
Pillow quality was terrible - small and had fumes they promote aren't there. The "silk" pillow cases are polyester and not what they advertised. Total scam. When I asked to return them, they tell you to ship them back to China. It will cost the same as the refund so no one will bother.
7 lutego 2025
Opinia niezależna
Odpowiedź od Pillows.com
We take customer satisfaction seriously and want to clarify that this review does not reflect an actual experience with Pillows.com. We never ask customers to return items to China. Unfortunately, this appears to be a false review, and while we have reported it, we appreciate our customers looking at verified purchases and genuine feedback when considering their shopping experience with us. If you have any questions about our products, policies, or need assistance, our team is always happy to help at sleepbetter@pillows.com.
Love my pillow
4 lutego 2025
Opinia niezależna
Pillow is average at best
Pillow is average at best. I was expecting it to be softer and more comfortable.
13 stycznia 2025
Opinia niezależna
Odpowiedź od Pillows.com
Hi!
Thank you for your review of the JS Fiber Hollofil II Pillow | Medium Support. Sorry it did not met your needs. I see you placed a free shipping return with money back already. If you need a softer pillow, I suggest our top selling Indulgence pillow. It has over 60 5-star reviews -https://pillows.com/products/indulgence-isotonic-pillow?variant=42056128397488
Best,
Pillows.com
I tried to return the pillow
I tried to return the pillow, but was told to wait until after the holidays! The offices were closed until I believe they said the 6th if January! So now I need to know how to return the pillow & receive my refund!! Please help me with this, it’s been a long time!! I am very disappointed in the pillow! Thank you, Alberta Derber 1/10/25
10 stycznia 2025
Opinia niezależna
Odpowiedź od Pillows.com
Hi Alberta,
Thank you for taking the time to share your review. It appears that you haven’t yet contacted our customer service team at sleepbetter@pillows.com, which is the best way to receive assistance with processing a return or exchange.
Alternatively, you can set up a return on your own by visiting our Returns Portal: https://pillows.com/apps/redo/returns-portal/login.
If you have any further questions or need additional assistance, please don’t hesitate to email us at sleepbetter@pillows.com or call us directly at 1-800-720-6973.
Best regards,
The Pillows.com Team
Great pillow
Easily found pillow we wanted ( After a stay at a Best Western) ordered and received for the holidays. Easy peasy, thank you
25 grudnia 2024
Opinia niezależna
Packaged well
Packaged well. High quality product. Timely delivery with email notices.
21 grudnia 2024
Opinia niezależna
The pillows were awesome
The pillows were awesome. We first tried them out at the Hyatt Convention Center in Denver and fell in love with them.
15 listopada 2024
Opinia niezależna
Scam alert
Bought on 26 October 2024. Was informed it was processed on 28 October. Since then nothing. Emailed the company on 16 November and was told they would investigate. No feedback. The tracker from the courier says the package was delivered in 2022!!! This is a scam. Stay away !!
26 października 2024
Opinia niezależna
Odpowiedź od Pillows.com
Hi Leon,
Thank you for your review. After thoroughly checking our records, we can confirm that no order was placed with Pillows.com using your name or email address. Additionally, the order number you provided does not match any orders in our system. We have also reviewed our customer service emails and found no correspondence from you.
It appears this review was mistakenly submitted for Pillows.com. We kindly request that you remove or update the review to reflect the correct business.
If you have any questions or concerns, feel free to reach out to us at sleepbetter@pillows.com
Thank you for your prompt attention to this matter.
Best regards,
easy to order
easy to order, order arrived in timely fashion. Love the pillows.
27 października 2024
Opinia niezależna
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.