Elephant pillow arrived within specified time, vacuum packed. It's lovely once plumped up, but there were several threads hanging/poking out from the seams. I checked they weren't going to unravel t... Zobacz więcej
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Love what I ordered but disappointed in the delivery time Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoyin... Zobacz więcej
Elephant arrived in good time but it was vacuum packed in such a small package that the stuffing will take ages to re-distribute! Also, there is no 'PillowNap' label on the item, which the older item... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
IMPORTANT: We DON'T buy positive reviews like some of the other companies. Some of the negative reviews were written by our competitors, so the overall rating is not accurate. Thank you for understanding. PillowNap is a trusted company specializing in baby gear and toys. They offer a wide range of safe and high-quality products that prioritize comfort and fun for your little ones. With a commitment to customer satisfaction and community involvement, PillowNap is a top choice for parents seeking quality gear and toys for their children.
Dane kontaktowe
150 Bruntsfield Pl, EH10 4ER, Edinburgh, Zjednoczone Królestwo
- support@pillownap.com
- pillownap.com
3,7
Średnia
279 recenzji
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Good service
1 maja 2026
Haven’t had my order yet as been…
Haven’t had my order yet as been waiting a while now can say 2 weeks , if anyone can get me the number as there contact page doesn’t work or doesn’t let me send my enquiry
9 maja 2026
Opinia niezależna
Odpowiedź od PillowNap
Hello,
We’re sorry to see the 1 star review as your order is still in transit and remains within the estimated delivery timeframe.
We also want to mention that all of our customer support channels are open and working correctly, so it’s frustrating to receive feedback suggesting otherwise.
We’re always happy to help and respond to customer enquiries as quickly as possible.
Love what I ordered but disappointed in…
Love what I ordered but disappointed in the delivery time
Took longer to come than expected and couldn’t return as postage would have been just under what I paid for the goods… £35 back to China
13 kwietnia 2026
I bought this for my soon to be grand…
I bought this for my soon to be grand daughter - I have bought one before for someone else and thy found it very useful
8 kwietnia 2026
Quality cuddly elephant
The tummy time elephant arrived in plenty of time. It is so luxurious and plush. The baby adores it . . . and so unfortunately does the spaniel!!
5 kwietnia 2024
DO NOT BUY!
Received my elephant and it’s very poor quality and stuff missing from legs. I’ve contacted them and advised me to tumble dry to allow moment and put in warm place. I’ve done this and it’s still not okay. I’ve also sent pictures to show them and it’s clear to see that it’s not okay and now they refuse to help further. DO NOT BUY ANY OF THESE! Company not will to resolve my issue!
10 grudnia 2024
Opinia niezależna
Odpowiedź od PillowNap
Hello,
We’ve reviewed your feedback and would like to clarify.
Our stuffed animals are designed to be soft and cuddly, meaning the stuffing is intentionally not solid or rigid. This is normal for plush toys, as the filling can naturally shift during shipping or handling.
Based on the pictures you shared, the product appears consistent with its intended design. While we suggested steps like tumble drying to help fluff and redistribute the stuffing, the toy cannot have completely solid or even stuffing due to its nature as a plush item.
We also offered the option of returning the product if you were unsatisfied, but it seems this was not taken up.
Thank you for your understanding.
This was my second Elephant purchase
This was my second Elephant purchase, as when I asked my friend what she needed for her second baby she automatically said another Elephant! Her first baby loved it and at 5 years old is still enjoying it for cuddles on movie night or just relaxing. They are cute and so versatile in what you can do with them. I ordered the large pink one this time and it is wonderful.
1 października 2024
Opinia niezależna
Great for cuddles x
This pillow is massive and super cuddly. My son drags it everywhere. A great gift that he’ll enjoy for years.
7 sierpnia 2024
Not great £35 for a teddy that took…
Not great £35 for a teddy that took ages to get here and has freaky looking eyes, not well made and some stiching is coming away.
7 października 2024
Opinia niezależna
Odpowiedź od PillowNap
Hello,
We’re sorry to hear that the product didn’t meet your expectations.
Most of our customers are very happy with their purchases, so receiving feedback like this is rare. We’d love to make things right for you—please contact us directly, so we can find a solution.
Kind regards,
PillowNap team
Odpowiedź od PillowNap
We’re unable to recognize this review as coming from one of our customers, nor were any details provided for us to investigate further. This leads us to believe it could be a competitor's attempt.
I was disappointed with this item
I was disappointed with this item, the stitching was coming undone and the stuffing was lumpy. I asked to return it for a refund. I was told it was normal for the stitching to come undone and I should put it in the tumble dryer to fluff up the stuffing! When I insisted on a refund I was given an address in China to return it to. The cost of postage far outweighed the cost of the item so obviously I didn't do this. Very disappointing.
3 sierpnia 2024
Opinia niezależna
I have not received my pillow nap I am…
I have not received my pillow nap I am hoping to get a refund no stats yet
13 września 2024
Opinia niezależna
Odpowiedź od PillowNap
Hello,
We noticed your order was delivered a day before this review was posted. It’s unfortunate to see what appears to be a false review. We encourage honest feedback and are always here to help with any genuine concerns.
Best regards,
PillowNap
Giant pink elephant
Really disappointed with my purchase, I received my giant pink elephant after quite a wait, only to find there isn't enough stuffing inside. It won't stand up. This is for a new granddaughter expected in a few weeks. I now have to pay for someone to unpick the stitching and put more stuffing inside. Sorry for the negativity but they are expensive.
4 września 2024
Opinia niezależna
I haven’t received my item
5 sierpnia 2024
Pink Elephant Pillownap
Delivered vacuum packed and the elephant didn't look good I emailed pillownap they told me to.put it in the dryer for a few mins...it looks brilliant now well.pleased with it
20 lipca 2024
Really disappointed in quality of…
Really disappointed in quality of pillow purchased ! Nothing like picture advertising!!
24 lipca 2024
Odpowiedź od PillowNap
Hi there,
We’re sorry to hear you were disappointed with our product.
We always aim to provide the best quality, but we understand it might not meet everyone’s needs.
It’s unfortunate you didn’t reach out to us before leaving a review.
We’d love to help and find a solution for you.
Kind regards,
PillowNap Customer Service
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