Overall
Overall, the concept is good, and the website itself is fairly easy to use. The process went without any major issues, and it's easy to find the necessary information. However, I'm only giving it three stars because the wait time was much longer than stated, and customer support was very slow to respond, mostly just sending generic templates. The service is usable, and I eventually got what I needed, but the company definitely needs to work on their customer care and overall speed.





