Scam service I sent photos on 8/15 and they are still processing. You are better off mailing them yourself it will get to your loved one much faster. They have no problem charging you on expected bill... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
It was good for a few months, but it hasn't been working for a few weeks now. I get an error message when I try to submit my letter. Tried to email them but no response within 24 hours as they promi... Zobacz więcej
Reakcja na opinię
Communication has not been easy!! Because of Covid 19, I haven't seen my son in person since 2019. During a conversation he expressed to me that he's forgotten how everyone looks. Being able to send... Zobacz więcej
Reakcja na opinię
Pigeonly is a wonderful service to use if you have a loved one in prison. They are quick and reliable. I would recommend using them for several reasons. Cheaper phone rates, sending picture and post... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
We provide you a simple, affordable way to stay in touch with your inmate from any phone, tablet, or computer.
Dane kontaktowe
701 e bridger ave, 89101, las vegas, Stany Zjednoczone
- 8003239895
- support@pigeon.ly
- pigeonly.com
2,8
Średnia
788 recenzji
W ostatnim czasie nie zapraszano do recenzowania
Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Pigeonly Makes Staying Connected Easy and Affordable
I’ve had such a positive experience with Pigeonly! The service makes it so much easier to stay in touch with loved ones, and I really appreciate how simple and user-friendly the platform is. Everything from setting up an account to sending photos and letters has been smooth and reliable.
What stands out most to me is how much Pigeonly truly cares about helping families stay connected — something that means a lot when communication matters most. Their customer service has also been great whenever I’ve had a question or needed help.
I’m really grateful for what this company does. Pigeonly has taken a stressful process and turned it into something convenient, affordable, and filled with compassion. Highly recommend!
12 października 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hi Maria,
Thank you so much for your heartfelt review! We're truly honored to hear that Pigeonly has made it easier for you to stay connected with your loved ones. Creating a simple, reliable, and compassionate service has always been at the heart of what we do, and your words mean the world to our team.
We're especially glad to know that our customer support has been helpful whenever you’ve needed assistance. Staying connected during difficult times can make all the difference, and we're grateful to be part of that journey with you.
Thank you again for your support and for recommending us — it truly motivates us to keep doing what we do.
With appreciation,
The Pigeonly Team
on pigeonly I've been able to keep in…
on pigeonly I've been able to keep in good contact make awesome greeting cards right good letters and send great pictures thank you for the extreme wonderful business you have brought me
29 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Nigel,
Thank you so much for your kind words! We're thrilled to hear that Pigeonly has helped you stay connected and express yourself through letters, greeting cards, and pictures. It's our mission to make communication easier and more meaningful, and it means the world to know we're making a difference for you. We truly appreciate your support!
Great experience sending greeting…
Great experience sending greeting cards. For the most part easy to use. Pigeonly mails them quickly to the facility. Once the facility processes the mail. It’s usually a week from the day I submit my order. Worth the money to send your family member some love
19 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hello!
Thank you for taking the time to share your positive experience with sending greeting cards through Pigeonly. We are pleased to hear that you found the service easy to use and that your orders are processed and mailed promptly.
We understand the importance of timely communication with your loved ones, and we appreciate your trust in us to facilitate this connection.
Should you require any assistance or have any questions, please feel free to contact our support team at support@pigeon.ly
Thank you once again for your feedback.
Pigeonly is middlingly okay
I am writing to two people, having been connected with them 10 years ago through a church prison ministry. Pigeonly is good for writing a letter, okay for sending a greeting card (although sometimes the quality has been poor when my pen pal received the card), poor for postcards and completely dysfunctional for sending an article with an Internet URL (both of these last two services have never been working since the service went online). One of my pen pals has never received anything I sent. The prison mailroom sergeant indicated that he is indeed housed in their facility, while Pigeonly lists a different prison in the same state. Pigeonly has never corrected this error.
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Catherine,
Thank you for providing such detailed feedback. We sincerely appreciate your commitment to maintaining connections with your pen pals through Pigeonly, and we regret that your experience has not met expectations.
We apologize for the issues you have encountered regarding the quality of greeting cards, the functionality of postcards and URL services, as well as the incorrect prison listing. We understand how important reliable and accurate communication is for you and your pen pals.
Please be assured that we take these matters very seriously. We kindly ask that you contact our support team directly at support@pigeon.ly
with further details regarding the undelivered mail. This will allow us to thoroughly investigate and address the situation.
We value your feedback and patience as we work diligently to improve our services.
I can't say enough good about Pigeonly
I can't say enough good about Pigeonly! I am on a fixed income and the extremely affordable fee of $5 is truly appreciated. Everything sent, letters or photos are delivered fast!
27 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Malissa,
Thank you so much for your kind words! We’re truly glad to hear that Pigeonly has been helpful and affordable for you. Making it easier — and more accessible — to stay connected with loved ones is exactly why we do what we do.
If you ever need anything, feel free to reach out to us at support@pigeon.ly — we’re always here to help!
Love this service.
6 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Olivia,
Thank you! We’re so glad to hear you love the service.
Your support truly means a lot to us. If you ever need anything, please feel free to reach out to us at support@pigeon.ly
We’re always here to help!
This is a cheap and convenient way to…
This is a cheap and convenient way to stay in touch with loved ones. You can send photos and letters. It’s an excellent way to stay in touch with your inmates. Love this and would use it again.
27 sierpnia 2024
Opinia niezależna
Odpowiedź od Pigeonly
Dear Melissa,
Thank you so much for your kind words! We’re really glad to hear that you’ve found our service to be a convenient and affordable way to stay connected with your loved ones. That connection means everything, and we’re honored to help make it a little easier.
We truly appreciate your support and look forward to serving you again!
It’s not the greatest
It’s not the best service, but it’s all we have right now. The postcard option has been “down for maintenance” since I uploaded the app and that was months ago. You’re only allowed so many characters on the letters, and initially the photos were “lost” from a family member. In the beginning the photos were processed and delivered within a matter of days, now it’s taken weeks. When I asked they said it had to do with “equipment” issues. Not that pleased, but again, it’s all we have.
Why would I want to edit it just because they replied with the same thing they have told me by phone? In my option, they’re only using this platform to try and save face. Talking with them by phone is never helpful, representatives never try to help resolve issues, they just have excuses.
26 sierpnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Candida,
Thank you for your honest feedback. We’re truly sorry to hear about the issues you’ve experienced, including delays, lost photos, and the unavailability of the postcard feature. We understand how frustrating this must be, especially when communication with loved ones is so important.
Our team has been working to resolve some unexpected equipment and technical challenges, and we recognize this has impacted your experience. Please know that your concerns are being taken seriously, and improvements are underway to restore speed and reliability.
If you’re open to it, we’d appreciate the chance to follow up directly to help make things right. You can reach us at support@pigeon.ly
And if you haven’t already, please contact our support team regarding the lost photos so we can investigate and address the issue as quickly as possible.
Staying in Contact
This is the the only way i can get mail and pictures to my Husband in Yakima County,WA. For $5 a month its a great deal. I recommend this app to anyone whos trying to stay in contact with an incarcerated loved one.
21 lipca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hello!
Thank you so much for your kind words! We're glad to hear that Pigeonly is helping you stay connected with your loved one in Yakima County. Your support means a lot, and we're happy to provide an affordable way to share mail and photos. Thanks for recommending us!
Huge Value for the $5 per month
Huge Value for the $5 per month. I send pictures, one letter, and one greeting card every 3-5 days which is the normal turnaround time for delivery to the facility. We are SO HAPPY with Pigeonly mail service and how easy and convenient it is! My loved one says the Greeting Cards come out well very high quality, and he enjoys them. The letters max out at 5 pages per letter. I have sent up to 20 photos at one time, but I'm not sure if there is a limit. The postcard service has been down for maintenance the entire 4 months we have had the service, which is one drawback, but it isn't enough to make us rate any lower. We just hope it gets up and running again soon so we can check it out. We don't use the phone service because our facility uses a separate service for the phone so don't add money to the phone until you triple check what service your facility uses for the phone.
20 lipca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Whitney,
Thanks so much for your awesome and detailed review! We're really glad to hear that you're enjoying the service and that it's been such a helpful way to stay in touch with your loved one. It’s great to know the greeting cards and letters are coming through clearly and are well-received — that means a lot to us.
We appreciate you pointing out the issue with the postcard feature. We know it's been down for a while and totally understand the frustration. Our team is working on getting it back up and running, and we’ll be sure to let everyone know as soon as it's available again.
We’re so happy to have you with us and really appreciate your support. If you ever need anything, just give us a shout.
They have definitely gotten better with…
They have definitely gotten better with fast delivery on photos and cards. Photos have always gotten to my fiancé fast but that cards would take way longer. I’m glad they figured it out tho. It’s nice cause i can send unlimited photos and I love that!!
17 lipca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Dawn,
Thank you so much for sharing your experience!
We’re glad to hear your photos and cards are getting delivered faster. We’re always working to improve our service and make sure staying connected with your loved ones is as smooth as possible.
If you ever need anything, please don’t hesitate to reach out.
Quality prints and forget me knot notes
Although the pictures take a few weeks they make it and in great print. I send notes and just think of you son. These have helped my son make it. Thank you for the great price and best way for me to stay in touch with my only son.
30 czerwca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Andrea,
Thank you so much for your thoughtful feedback.
We’re truly glad to hear that the photos and notes have helped you stay connected with your son—it means a lot to us.
Just as a quick reminder: delivery can take 3–5 business days to reach the facility, not including their internal screening and distribution time.
If you ever need any assistance, we’re always here to help!
Love it
The best for keeping me and my family together ❤️ 💙 💓 thank you.
16 lipca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Janet,
Thank you so much for your kind words and support!
We're happy to hear Pigeonly has helped you stay connected with your loved ones. If you ever need any assistance, we're always here for you.
GREAT COMPANY
So I am based in the UK England this company and service is excellent my partner who is incarnated loves the photo and cards and letters they are high quality my partner is really impressed and makes relationship stronger 5 dollars a month for unlimited mail good price
PLUS ALL TRACKABLE FAST
10 czerwca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Dear Ben,
Thank you for your kind words and support from the UK! We are delighted to hear that your partner is enjoying the photos, cards, and letters, and that our service is helping to maintain your strong connection. Our goal is to provide high-quality, trackable, and affordable mail. We truly appreciate your feedback and are grateful to be a part of your journey.
If you ever need anything else, please do not hesitate to reach out.
I have sent 3 letters including…
I have sent 3 letters including pictures and they show my brother getting them but he hasn’t! Now the most important photos I tracked through the USPS and I got the confirmation they have it but they don’t show they have it! I will not give out my info to charge in a card bcz of the few reviews I’ve read. It’s really sad when I follow the rules but they don’t.
UPDATE: after my phone call to Pigeonly my mail came and guess what was in it? The letter I mailed to my brother saying: return to sender and on the back it says: M S canable hard envelope- needless to say I’m about to give up!
16 listopada 2024
Opinia niezależna
Odpowiedź od Pigeonly
Dear Martha,
Thank you for reaching out. I’m truly sorry to hear about the trouble you’re experiencing. I understand how important it is for your brother to receive your letters and photos, especially since they hold such personal value.
For further assistance with this issue, please contact our customer support team. You can reach us via email at support@pigeon.ly or by calling our phone line at 1-800-323-9895. Our support team is available from 7 AM to 4 PM PST Monday to Friday. We're here to help and provide any guidance you may need.
I love using pigeonly it’s so easy and…
I love using pigeonly it’s so easy and affordable and every time I’ve had any kind of issues, questions or anything customer service has been really really effective and efficient. They get back to me and are super helpful. I love using this company and I recommend it to all my family and friends just a really good company overall.
9 kwietnia 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hello Heather,
Thank you very much for your kind words! We are delighted to hear that you had such a positive experience with Pigeonly. Our goal is always to make things simple, affordable, and stress-free, and we are thrilled that our customer service team has assisted you effectively.
Your recommendation means a lot to us, and we appreciate having you as part of the Pigeonly family! Please don't hesitate to reach out if there is anything else we can do for you.
Unauthorized charges
This is my 2nd issue with this company. The last time i signed up for the free account but they immediately started taking took money from my account. I had to close my account. Now, suddenly, new charges
began appearing in my new bank card. I never gave or authorized them use of this card. I don't trust these people at all.
13 marca 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hello Carolyn,
We sincerely apologize for the inconvenience you have experienced. Please rest assured that we take your concerns seriously and are committed to resolving them.
Your refund has been processed. Kindly allow 3 to 14 business days for the amount to appear in your account, depending on your bank’s processing time.
If you have any questions or need further assistance, feel free to reach out to us at 1-800-323-9895. We are here to help.
Unauthorized charges on my credit card
Unauthorized charges on my credit card. I read the terms and conditions, took screenshots in the event that my card would be charged and sure enough, two months of charges after website clearly stated my card would not be charged. Customer support emails have gone ignored. No answer on multiple calls. Tried to delete the card but we site won't allow me to. Tried to unsubscribe from ALL services. Unable to do so.
23 lutego 2025
Opinia niezależna
Odpowiedź od Pigeonly
Hello Robin,
Thank you for your review.
We apologize for the issues you have experienced with our company. We take these claims seriously and are committed to resolving the situation for you.
Please call our support hotline at 1800-323-9895 so we can assist you with your concerns. Our hours of operation are Monday through Friday, from 7 AM to 4 PM Pacific Time. This will allow us to check your account and address your needs.
Thank you for your patience.
Odpowiedź od Pigeonly
Hello Luana,
I apologize for the difficulties you're experiencing while entering your billing address. For further assistance with this issue, please reach out to our customer support team. You can contact us via email at support@pigeon.ly or by calling our phone line at 1-800-323-9895. Our support team is available Monday to Friday from 7 AM to 4 PM PST. We're here to help and provide any guidance you may need.
Absolutely wonderful I love it
28 lutego 2025
Odpowiedź od Pigeonly
Hello,
Thank you for your kind words! We are delighted to hear that you are happy with our service. If you ever need anything else, please do not hesitate to reach out.
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.