Essential for puppy training I have used Piddle Patch for a year for our teeny toy poodle. The grass has always arrived fresh and green and has remarkably long staying power. I never thought that... Zobacz więcej
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Fantastic idea and product! I initially used the Piddle patch for house training my toy poodle puppy which made the whole process so easy! As I live in an apartment, I continue to have one on my terra... Zobacz więcej
Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for... Zobacz więcej
Reakcja na opinię
Had a small issue with my order, Sarah from Customer Service got back to me quickly and sorted everything out. Just brilliant display of how to treat customers. Product is great for our dog, does t... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.
Dane kontaktowe
Zjednoczone Królestwo
- info@piddlepatch.com
- piddlepatch.com
4,3
Doskonała
399 recenzji
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Odpowiada na 66% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 miesiąca
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Piddle patch support really made a difference
I chose piddle patch for the most reasonable price point when compared to competitors. Another thing that really made a difference for me is their customer support. Our puppy happens to arrive earlier into our home than expected, and thus I missed the day for shipment. I emailed Piddle Patch and Sarah kindly sorted this situation and manually included our order into the early shipment.
Sarah, thank you once again, I appreciate your willingness to go extra mile for a me. This hasn’t been unnotticed.
16 maja 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Elizaveta,
You are most welcome! I hope that your puppy is settling in well and enjoying their new Piddle Patch.
Thank you for your wonderful review, we really appreciate you sharing your Piddle Patch experience.
Kind regards,
Sarah
Fantastic for Toilet Training
The Piddle Patch has been fantastic for our puppy's toilet training! We live in an apartment and have the Piddle Patch on the balcony, we also have bells on the door so our puppy can let us know when he needs to go toilet, he quickly learnt how to use both the piddle patch and the bells. The grass arrives consistently lush and green, and with watering every couple of days, it lasts for weeks. Additionally, when I needed to pause my subscription briefly, the customer service was exceptional. They responded promptly and were incredibly accommodating. I'm delighted to have found Piddle Patch!
10 maja 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Amiker,
Wow! What a clever pooch you have and what a brilliant idea to use bells to help with your dog's toilet training.
We are so glad to hear that you have been so pleased with your Piddle Patch experience. Thank you for your wonderful review!
Kind regards,
Sarah
Expensive failed experiment
No issue with the legitimacy of the company or the ordering/shipping process, but with no returns on perishables items, the product is a hefty £60 risk. The product is very small, even for my toy Maltese, who absolutely refuses to use it. It also started growing weeds after the first two days, went brown after 4 and is plainly not soil-free as advertised. A very expensive failed experiment.
8 maja 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Carissa,
We always urge you to contact us to rectify any issues with your Piddle Patch so we can resolve these as quickly as possible. We have emailed you today regarding this matter and hope to hear from you soon.
Each Piddle Patch is 66 x 48 cm and weighs approximately 6 kg. The weight of each Piddle Patch can fluctuate depending on the amount of water content in the grass.
We tested a larger size Piddle Patch but the challenge is that it becomes very heavy to lift and carry, and to remove and dispose of when it’s time to replace it with a new Piddle Patch.
If you are looking for a larger size, what actually works best is to put two Piddle Patches together to create the extra space you’re looking for, and to swap out each Piddle Patch individually as necessary. This also allows you to rotate the grass if your dog prefers using one area in particular and to only replace Piddle Patches as needed, instead of the whole unit.
We are always on hand to offer you any support with housetraining your dog so please do not hesitate to reach out for us for advice on how to get your dog to use their Piddle Patch.
Please note also that whilst we are not able to refund perishable items, you can return non-perishable items to us.
Please also be reassured that our Piddle Patches are soil and weed free. If you could please send us some photos of your Piddle Patch we can investigate this claim fully.
Thank you. We look forward to hearing from you further.
Kind regards,
Sarah
Great product
Great product. Was perfect for toilet training our puppy.
Our puppy started using the Piddle Patch right away!
24 kwietnia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Anthony,
We are so glad to hear how Piddle Patch has helped with your pup's toilet training, and how well they have taken to it!
Thank you for taking the time to write us a review.
Kind regards,
Sarah
Isn't this just a £3 piece of turf? Not soil free as advertised.
This is advertised as being "soil Free" I received mine a couple of days ago and was amazed to find it looking remarkably like a £3 piece of turf in regular soil, I've messaged Piddle Patch and left numerous messages on their social media channels but yet to receive response.
Surely they cannot be selling a £3 piece of soil for £33 ? Also was it supposed to contain weeds? it's not only a £33 piece of turf, it's a poor quality £33 piece of turn that contains weeds !!
1 maja 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Darren,
We have taken a look at our system but we have not received any emails from you regarding this matter. Our email address is info@piddlepatch.com if you ever need to email us about any issues with our product or services.
Piddle Patch grass is a natural plant product grown in a liquid retentive mat, which is brown in colour. The liquid retentive mat helps to absorb urine and it also extends the lifespan of the grass by providing a medium from which it can grow, however, it is not soil.
If you would like to discuss this matter any further then please do contact us using the above email address with some pictures of your Piddle Patch so we can investigate this further.
Kind regards,
Sarah
Odpowiedź od Piddle Patch
Hi Mark,
Thank you so much for the wonderful review, we are so glad to hear how impressed you have been with Piddle Patch!
Kind regards,
Sarah
Great service
I’ve been using Piddle Patch for two years while living in a flat. They have a quality product and fast and supportive customer service. Saved me a lot of trips up and down the lift with my dog!
30 kwietnia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi John,
We are so glad to hear that you have been happy with your Piddle Patches and the service we have provided.
Thank you so much for your loyal support and custom, and thank you for the wonderful review!
We wish you all the best in your new home.
Kind regards,
Sarah
Great service
Great service, delivered as and when promised. Really helped house training our puppy so thank you very much
29 kwietnia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Andrew,
We are so glad to hear that you have been happy with the service provided. We are also glad to hear that Piddle Patch has helped so much with toilet training your pup.
Thank you for the review!
Kind regards,
Sarah
Puppy training
I loved the piddle patch experience and have recommended to other dog owners. I used it to help potty train my puppy, it looks nicer and is cleaner than using puppy toilet training pads.
20 października 2023
Opinia niezależna
Odpowiedź od Piddle Patch
Hi,
We are so glad to hear how much you have loved Piddle Patch!
Thank you for recommending us to others, and thank you for your review.
Kind regards,
Sarah
Extremely disappointed
Extremely disappointed. The price is really overinflated for what you get and the customer service is very defensive. I had quite a long email exchange and with every reply I got the standard answer that the product is designed and grown with health of the puppy in mind.
Honestly why is it so much when it’s just grass seed grown under uv lights. It would be cheaper and a lot less hassle if you got turf from the local garden centre and put it in a litter tray.
I might have been impressed if it wasn’t for the nastiness that came across from customer service. I won’t be buying again.
As I said for the price it’s not worth the hassle. And as for the threats of review…oh look I did leave a review. Have you removed my details from your database as requested in my formal email request under UK law you are obligated to remove them.
15 kwietnia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi,
We are sorry that we were not able to cancel and refund your order as requested. As mentioned to you via email, unfortunately, once an order is shipped and is with the courier there is no way for us to recall it.
We were disappointed to then receive threats of reviews when we were not able to refund your order despite explaining to you that we have order cut-offs (this information is available on our website) and that your order had already shipped.
When contacted after the order cut-offs have passed we always try to accommodate any requests to cancel/move shipping, but when your order has already been shipped, there is no way for us to cancel your order.
Each Piddle Patch takes a considerable amount of time and cost for our small business to produce and ship. Unfortunately, because of this we are unable to refund Piddle Patches that have been harvested and delivered to customers, as our fresh grass products are perishable and cannot be resold. We did offer you to return the tray for a refund, an offer which you did not respond to.
Each Piddle Patch is grown over a period of 14 months and is grown as an environmentally, low maintenance solution.
A Piddle Patch real grass potty pad offers a number of benefits over the grass you’ll find at your local garden centre.
Grass grown in soil, as you’ll find at the garden centre, has a short lifespan when it’s not planted into the ground and will begin to wilt and die within about 48 hours. By growing our grass in a liquid retentive mat, Piddle Patch grass has a medium from which it can continue to grow strong and healthy. It’s a living product!
The lack of dirt in our grass also means that you don’t need to worry about soil and mud making a mess in your home.
You can find more information about the benefits of Piddle Patch on our website.
We hope that you are able to find a toilet solution that works for you.
Wishing you all the best for the future.
Kind regards,
Sarah
The Piddle Patch helped speed up our…
The Piddle Patch helped speed up our puppy’s house training as he definitely preferred using grass to the puppy training pads :) This is a must-have if you live in a flat or don’t have fast access to a garden! The company are fantastic to deal with. Highly recommended.
29 marca 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Libby,
We are so glad to hear how helpful Piddle Patch has been to your dog's toilet training and how happy you have been with the service provided.
Thank you for your wonderful review!
Kind regards,
Sarah
Next day delivery and excellent for puppy toilet training
Next day delivery. Grass looks very fresh. Using for bringing new puppy home on car journey and for toilet training so I have a shorter trip to grass area. Putting in front garden where there is no grass. Fits in my boot for the puppy collection. Saves hunting for a safe toilet area at stops.
2 kwietnia 2024
Odpowiedź od Piddle Patch
Hi Sandy,
Thank you for your review!
We hope that your toilet training using Piddle Patch goes well! If you would like any toilet training advice or if you have any questions, then please do not hesitate to reach out.
Kind regards,
Sarah
PiddlePatch was essential for us…
PiddlePatch was essential for us training our puppy without a garden! First rate product, with outstanding customer service.
4 kwietnia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Miriam,
We are so glad to hear you have been impressed with Piddle Patch and the customer service provided.
Thank you for taking the time to share your Piddle Patch experience.
Kind regards,
Sarah
We have found PiddlePatch to be very…
We have found PiddlePatch to be very useful, when we first got our puppy in January, particularly as we live in an apartment, so getting him outside in time was difficult. It also gave us the peace of mind that he was safe and at no risk of picking up any illnesses from the street outside while he waited for all his vaccinations.
He is now 17 weeks old and is getting a lot better at going to the toilet outside hence we reduced the subscription from weekly to fortnightly. It was very easy to amend our subscription as per our changing requirements. All in all, a great product, which made our introduction to puppy parenthood that little bit easier!
19 marca 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Pamela,
We are so glad to hear that Piddle Patch has been invaluable in toilet training your puppy and that you found updating your subscription an easy process.
Thank you so much for sharing your Piddle Patch experience!
Kind regards,
Sarah
Piddle patch grub & worm infestation
Ordered every month for 6 months and my puppy loved and it made toilet training easier.
However the last order arrived full of grass grub infestation, the patch was soaking wet and I have to throw the whole thing in the garbage bin.
The customer service was very poor and they refused to acknowledge the issue (despite picture shared) and they refused to send another one, saying that it was not “harmful to me or my pet”. I’m giving only one star because of the poor customer service and poor quality control.
9 marca 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Regina,
As per the policy on our website, we ask that you retain your Piddle Patch so that we can arrange a return if necessary. This helps us to thoroughly investigate your complaint, in the absence of the product and/or the requested photos it is difficult for us to do so.
Unfortunately, as you were unable to provide us with the photos required or return the Piddle Patch we were not able to issue a refund as requested. We did offer you 20% off your next Piddle Patch as a gesture of goodwill, and this offer still stands if you would ever like to order again.
Wishing you all the best for the future.
Kind regards,
Sarah
Odpowiedź od Piddle Patch
Hi Wendy,
Thank you so much for sharing your Piddle Patch experience! We are so glad to hear that you were happy with the service and your Piddle Patch order.
Kind regards,
Sarah
The experience was awesome 👍🏻
22 lutego 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi,
We are so glad to hear that you were happy with your Piddle Patch experience.
Thank you for your review!
Kind regards,
Sarah
The piddle patch is everything we could…
The piddle patch is everything we could have wanted/needed for our pup living in a city apartment.
The product is great and the customer service fantastic!
2 lutego 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Michelle,
We are so happy to hear that you have been so pleased with your Piddle Patch and our customer service.
Thank you for your wonderful review!
Kind regards,
Sarah
Brilliant company
Brilliant company, always on hand for any advice or help. Delivery always on time.Would definitely use them again in the future.
30 grudnia 2023
Opinia niezależna
Odpowiedź od Piddle Patch
Hi,
We are so glad to hear how happy you have been with the service provided by us here at Piddle Patch.
Thank you for taking the time to share your Piddle Patch experience!
Kind regards,
Sarah
Piddle Patch has been brilliant for our puppy
Piddle Patch has been absolutely brilliant for toilet training our puppy. We only have decking outside our back door…but by using the piddle patch it meant puppy was able to walk straight outside to a patch of grass when he needed to go (and we didn’t need to carry him up and down lots of steps). He got it straight away and it was very easy to encourage him to go on the grass patch rather than on the decking. For our puppy, we needed a replacement roughly every 10-14 days for the first few weeks till he started going for walks/ being able to use rest of garden.
The piddle patch team were so helpful and responsive and 100% delivered on schedule. They were flexible to change delivery frequency when needed too.
Tip if you’re using piddle patch outside during winter- we created a rain cover for it using a couple of big plant trays so it didn’t get too soggy and lasted longer. And definitely also get the absorbent pellets to use in the base.
8 stycznia 2024
Opinia niezależna
Odpowiedź od Piddle Patch
Hi Sonja,
We are so happy to hear how wonderful you found both your Piddle Patches and the service. We are glad to hear how well your puppy took to their Piddle Patch too, what a clever pooch!
Thank you for your wonderful review!
Kind regards,
Sarah
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