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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Essential for puppy training I have used Piddle Patch for a year for our teeny toy poodle. The grass has always arrived fresh and green and has remarkably long staying power. I never thought that... Zobacz więcej

Oceniono na 5 z 5

Fantastic idea and product! I initially used the Piddle patch for house training my toy poodle puppy which made the whole process so easy! As I live in an apartment, I continue to have one on my terra... Zobacz więcej

Oceniono na 1 z 5

Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Had a small issue with my order, Sarah from Customer Service got back to me quickly and sorted everything out. Just brilliant display of how to treat customers. Product is great for our dog, does t... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep zoologiczny

Napisane przez firmę

The UK's First and only soil-free, real grass dog toilet for house-training puppies and apartment dwelling dogs.


Dane kontaktowe

4,3

Doskonała

Wynik TrustScore: 4.5 na 5

399 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

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Odpowiada na 66% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 miesiąca

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Oceniono na 5 z 5

Absolute game changer

I want to say how great the patch has been. I have a litter of pups right now and I started using yr patch last week. I’ve literally got 4 week old pups using the grass. Ok a few mistakes happening but I’m blown away. Usually I use the artificial grass and I’ve never had pups so young being attracted to it. I think you should really push this to puppy breeders as the constant clearing up wee etc is the downside of puppy rearing. For me, this litter has been so easy. I’m expecting my 2nd patch on Thursday and this one is still going strong probably due to it being a small litter of only 3. Well done. I wish you lots of success. Sue

25 listopada 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Sue,

We are so glad to hear how helpful Piddle Patch has been with your litter of puppies.

Thank you so much for your wonderful feedback and for taking the time to share your Piddle Patch experience.

- The Piddle Patch team

Oceniono na 5 z 5

Excellent product

Excellent product, made house training our puppy in an apartment a much easier process.

10 listopada 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Amy,

We are so glad to hear how helpful Piddle Patch has been to you when house training your pup.

Thank you for your review!

- The Piddle Patch team

Oceniono na 5 z 5

Long-Time Subscriber

Been using these patches for our cavapoo on our apartment terrace for years, we tried alternatives but always came back to these, super reliable and great service - moving to a house with a garden now so no longer needed but would recommend to anyone without a garden!

8 listopada 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Samir,

Thank you so much for your review. We are so glad to hear how happy you have been with the service.

We wish you lots of health and happiness in your new home.

- The Piddle Patch team

Oceniono na 5 z 5

Really good service and has saved…

Really good service and has saved having to clean the balcony every day! Genius idea and works perfectly.

31 października 2025
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Odpowiedź od Piddle Patch

Hi Paul,

We are so glad to hear what a positive experience you have had with Piddle Patch.

Thank you for your review.

- The Piddle Patch team

Oceniono na 5 z 5

Looks good

Looks good

I ordered on a subscription in preparation for my new puppy who arrives tomorrow (Tuesday). The patch arrived on Saturday and I have been misting it and have it in the one place I can accommodate it with natural light in my small apartment. So far it’s still looking healthy. I will update with how our new arrival, and myself, fare with it once he arrives.

31 października 2025
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Odpowiedź od Piddle Patch

Hi,

We hope that your puppy has settled in well.

Thank you for sharing your experience on Piddle Patch so far. We really appreciate it!

- The Piddle Patch team

Oceniono na 5 z 5

Excellent product

Excellent product, simple website to use, perfect for our little Pug, can't fault the quality, delivery or customer service.

27 października 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Tracy,

We are so glad to hear how pleased you have been with your Piddle Patches and the service provided.

Thank you for sharing your Piddle Patch experience!

- The Piddle Patch team

Oceniono na 5 z 5

Archie started talking himself out within a couple of days, he loves it!

Piddle Patch has been awesome for our very new London puppy. Our cocker spaniel, Archie, started talking himself out to his patch within a couple of days, he loves it!!
And even though I thought the old patch was still in tip-top shape, the subscription replacement patch arrived and it totally outshone the old one.
Thank you Piddle Patch for making the potty training phase so seamless, especially during this time before his second vaccine!

30 września 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Shene,

We are so glad to hear how well Archie has taken to his Piddle Patch, what a clever boy!

Thank you so much for your wonderful review.

- The Piddle Patch team

Oceniono na 5 z 5

Good product and service

Both the product and service is excellent. Occasions where I contacted them for help, always very helpful.

Quality of delivery was going downhill at one point and the company dealt with it immediately

30 czerwca 2025
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Odpowiedź od Piddle Patch

Hi Chung,

We are so glad to hear how happy you have been with both the product and the service. Thank you so much for your review!

- The Piddle Patch team

Oceniono na 3 z 5

It's a great idea in principle

It's a great idea in principle
It's the worst thing to clean if your puppy has a stomach upset or something which goes on for a few days (and it does). The patch needs to be super clean otherwise it attracts flies etc. When you live in an apartment it's unlikely to have access to a horse to wash the patch - so it's all scrubbing with a water spray bottle. A puppy has a small bladder so, likely to go 4-5 times (that's how many times it needs to be cleaned). Also, way too expensive for what it is - not worth it. I binned mine and had to go onto puppy pads unfortunately, because it's easier to fold and throw in the rubbish.

4 września 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Sam,

Urine drains naturally from the surface so you do not need to clean your grass, however solid waste must be removed and disposed of.

In the case of diarrhoea and runny poops, there are a few things you can do:

You can wait for it to dry and remove it from the grass, then spritz down the area and dab it with paper towels to remove any remaining poop.

The second way is to clean the grass while it is wet by lifting the poop up in an upwards motion (not side to side) and alternating the clean up with dry and wet kitchen roll.

You can also rinse the Piddle Patch grass but it's best to turn the grass on its side so the water runs off of the grass instead of into it.

- The Piddle Patch team

Oceniono na 4 z 5

Recommend if your dog takes to it well!

The overall feeling I got from the company was very warm and friendly. However, even after following through with the tips, my dog didn't take to the patch at all. Additionally, the delivery dates were a bit too limiting for our needs and was delivered soaking wet (while not the company's fault was still disappointing).

30 czerwca 2025
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Odpowiedź od Piddle Patch

Hi Angel,

We are sorry to hear that your dog did not take to their Piddle Patch.

If you are ever having issues with your dog's toilet training, then we are always on hand to offer advice and support on how to get your pooch to use their Piddle Patch.

You can email us at info@piddlepatch.com for some toilet training tips and tricks!

Kind regards,
Sarah

Oceniono na 2 z 5

Box wasn't in one piece again and the…

Box wasn't in one piece again and the grass was cut too large for my tray I purchased from you again. It's very inconsistent.

1 września 2025
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Odpowiedź od Piddle Patch

Hi John,

We are sorry to hear that your Piddle Patch was a little larger than expected. As mentioned via email, from time to time, the Piddle Patch can get jostled during transit.

There is no need to cut your Piddle Patch grass to fix it. The grass is the right size and can simply be pushed back into the tray with your fingers. It fits snugly so that it doesn't move around when in use by your dog. It's also a resilient product so pushing it in won't harm the grass in any way.

We do our best to ensure that each Piddle Patch is a consistent size, but as it is a living product and is cut by hand, there can be some fluctuations to this. The water content of your Piddle Patch can also cause an impact on the size of your grass.

There is a certain amount of water content in the grass, which ensures that the product that makes it to you is fresh, strong, and healthy. We ask for the courier to lay the box flat so that the risk of water leaking out of the sides and damaging the box is decreased. Unfortunately, sometimes the courier can be a little rough with it in transit, which can compromise the packaging. Whilst the box may have been a little damaged, the grass is almost never impacted as the actual product inside is robust.

With all Piddle Patch deliveries, you should take the grass out of the box and place it into a tray for usage. It’s important to note that the box is for transit purposes only and is not a replacement for putting the grass into a tray.

We are working hard to ensure that this does not happen again. We are sorry for any inconvenience or upset caused.

Kind regards,
Sarah

Oceniono na 5 z 5

Can’t fault the Piddle Patch product…

Can’t fault the Piddle Patch product and team! We have had a weekly delivery for the last two years which has give our dogs the freedom of a ‘balcony toilet’ for those late night toilet breaks (and also saved us from the occasional bad stomach episodes which could have been disastrous in an apartment).
Any time we have had to postpone/reschedule a delivery due to being away, Sarah has always been quick to respond to my emails and amend delivery dates.
We are having to cancel our subscription since we are moving overseas, but I truly can’t thank the amazing Piddle Patch team enough!

30 sierpnia 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Jade,

We are so glad to hear you have had such a great experience with Piddle Patch. Thank you for your wonderful review!

It has been a pleasure to have you subscribed to Piddle Patch for the last 2 years. We wish you all the best with your new adventure overseas.

Kind regards,
Sarah

Oceniono na 5 z 5

We absolutely loved our PiddlePatch!

We absolutely loved our PiddlePatch! It was instrumental in assisting with Poppy’s toilet training, being able to have it in the house and slowly transitioning to the garden made it a seamless change. All with the added benefit of not having unsightly and unsustainable puppy pads. It was also easy to get Poppy to use grass as she’d been doing it from such a young age, it seemed natural.

28 sierpnia 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Ryan,

We are so glad to hear that Piddle Patch has been so valuable in toilet training Poppy.

Thank you for sharing your Piddle Patch experience.

Kind regards,
Sarah

Oceniono na 5 z 5

Great service and communication

Great service and communication, easy to change subscription as needed. Dogs used the grass consistently and my cats loved to lie on them and snack on the grass, I use separate patches for each.

10 sierpnia 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Patsy,

We are so glad to hear that both your dogs and cats love their Piddle Patches.

Thank you so much for sharing your Piddle Patch experience. We really appreciate it.

Kind regards,
Sarah

Oceniono na 3 z 5

I used to really love this company but…

I used to really love this company but the quality has gone downhill the last few months. I’ve had grass covered in insects delivered and the box is constantly delivered opened and battered looking. I’m now trying to see if I can find an alternative company for this type of product.

6 sierpnia 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Stephanie,

We are sorry to hear about the above. Unfortunately, we have taken a look at the system and can find no correspondence from you about any issues with your Piddle Patches or deliveries.

We can see that you are still a subscriber and are continuing to have Piddle Patches shipped to you, so we would always urge you to contact us if there are ever any issues with your orders, so we can look into this further.

Please do reach out to us at info@piddlepatch.com if you ever have any concerns.

Kind regards,
Sarah

Oceniono na 5 z 5

The piddle patch is a game changer for toilet training

The piddle patch has been absolutely key to us toilet training our new pup in a flat. It’s worked an absolute charm and taken all the stress out of having to do multiple trips in the lift and worrying about accidents on the way! It has also been so helpful when I’m working from home and have back to back meetings, I can just leave the balcony door open and the dog can come and go as he needs. I have had to amend my subscription a couple of times to change dates or frequency and the customer service has always been really prompt and helpful. Would definitely recommend!

26 maja 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi,

We are so glad to hear what a difference Piddle Patch has made to your and your puppy's home life, and how well your pup has taken to it.

What a wonderful review. Thank you so much for taking the time to share your experience.

Kind regards,
Sarah

Oceniono na 5 z 5

Excellent service

Excellent service
Quick delivery
Great quality grass
Worked a dream with our new puppy.

24 lipca 2025
Opinia niezależna
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Odpowiedź od Piddle Patch

Hi Oliver,

We are so glad to hear how happy you have been with all aspects of Piddle Patch, and how well your pup took to it.

Thank you for your wonderful review!

Kind regards,
Sarah

Oceniono na 5 z 5

Great product!

Great product, have been subscribed for years.

23 lipca 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Bart,

We are so glad to hear that you have been happy with your Piddle Patches. We appreciate your long-time subscription and the support you have shown us.

Thank you for taking the time to share your experience.

Kind regards,
Sarah

Oceniono na 5 z 5

A brilliant solution for a need many people overlook

PiddlePatch is a brilliant solution for dog owners without access to a garden. It gave me real peace of mind knowing my dog could relieve herself before bed without the need for a late-night walk. As a young woman, avoiding the street at night is important to me, and this product made that possible. For around £30 a month, it’s a small price to pay for the comfort, safety, and convenience it provides—especially for a need many people might overlook. Furthermore the customer service was responsive and more than helpful. 100% recommend.

23 lipca 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Elle,

We are so happy to hear what a difference Piddle Patch has made to you and your home.

Thank you so much for your wonderful review!

Kind regards,
Sarah

Oceniono na 1 z 5

Died in days

Unfortunately, even when following the misting instructions, the grass died within three days! The puppy also wanted to chew the metal tray, which got really hot in the sun - a big waste of money for us! If you live in a shady flat with a balcony it’s probably worth it, but if you have a garden like us and are trying to provide real grass next to the astroturf, not worth it.

16 lipca 2025
Opinia niezależna
Logo Piddle Patch

Odpowiedź od Piddle Patch

Hi Jade,

We have received no contact from you regarding this complaint. We always recommend reaching out to us when a problem occurs with your Piddle Patch so that we can investigate what may be happening and provide you with advice.

If you would like to discuss this with us further, then please do email us at info@piddlepatch.com

Kind regards,
Sarah

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