Phoenix Legal Limited (based in England)  Recenzje 

139
Wynik TrustScore: 4.5 na 5

4,4

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I would wholeheartedly recommend Oliver. From the very beginning, he was professional, responsive, and incredibly supportive throughout my claim. What impressed me most was his communication... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my c... Zobacz więcej

Oceniono na 5 z 5

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always... Zobacz więcej

Oceniono na 1 z 5

If it could be a zero star then it would be. The only thing they did do was take money from me. When it came to actually paying me I was met with a confrontational aggressive old lady called A... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Kancelaria
  2. Prawnik – prawo pracy
  3. Prawnik
  4. Usługi prawne
  5. Prawnik – obrażenia osób

Napisane przez firmę

Welcome to Phoenix Legal Limited. We are a national award winning law firm based in England specialising in Serious injury and Medical Negligence claims as well as Landlord and Tenant claims, including Tenancy Deposit issues and Housing Disrepair.


Dane kontaktowe

4,4

Doskonała

Wynik TrustScore: 4.5 na 5

139 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 40% z negatywnych recenzji

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4,4

Wszystkie recenzje

(139)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 27

Napisz recenzję
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Oceniono na 5 z 5

A solicitor who truly cares about his clients.

I would wholeheartedly recommend Oliver.

From the very beginning, he was professional, responsive, and incredibly supportive throughout my claim. What impressed me most was his communication. He never left me wondering what was happening. Even when there was no update from the other side, he always took the time to let me know and reassured me that he would keep me informed throughout the process. That gave me real peace of mind during what was a long and stressful experience.

What truly set Oliver apart was his professionalism, compassion, and understanding. He recognised that this was not just a legal case, it was my family’s home and our daily lives. He understood the impact our housing situation was having on us and treated us with genuine kindness, empathy, and respect throughout.

Thanks to Oliver’s hard work and dedication, the council carried out the repair works at my property, and my claim was successfully resolved with compensation. I am incredibly grateful for everything he has done for me and my family.

If you are looking for a solicitor who is highly knowledgeable and efficient, but also genuinely cares about the people he represents, I would wholeheartedly recommend Oliver.

14 lipca 2026
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thank you so much for your kind words, we will pass on your review to Oliver. He truly cares about his clients and getting them Justice!

Oceniono na 5 z 5

The team at phoenix 5*

The team at phoenix, made what was a total nightmare with our landlord into something we no longer had to worry about, firstly JO, then Oliver took full control, but unfortunately they had to deal with our landlord, something we as a family could not longer cope with. It was a very long process due to the landlord never returning emails and always finding delays. The team at phoenix took this in their stride and kept us reassured, and updated at every important moment, although I probably did pester poor Oliver ar times.
But after 3 ( long ) years phoenix got us the compensation we were after, and the works to be carried out on our home due to disrepair. ( time frame not due to the team )
We are now looking to the future in a clean safe dry home free from damp and mould.

We couldn't thank the team at phoenix enough. As we couldn't cope anymore with our housing association.

Oliver - Alicia - Richard and all the staff in the background
( Jo no longer at phoenix )

We would genuinely recommend phoenix to anyone looking for a friendly professional solicitor.

11 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Lyndsey Jacobsen represented me in a…

Lyndsey Jacobsen represented me in a personal injury claim . She was excellent never failed to return a call kept me updated throughout and managed to get my case to a swift conclusion. I would not hesitate to recommend Lyndsey she really was great!

9 czerwca 2026
Opinia niezależna
Oceniono na 5 z 5

Great experience with Alan and Phoenix

Great experience with Alan and Phoenix Legal Limited. Helped me get back my deposit from a previous tenancy agreement. Up front they were transparent about fees and throughout the process they always kept me up to date of the progress, as well as answered any questions I had.

27 maja 2026
Opinia niezależna
Oceniono na 5 z 5

Lyndsey Jacobsen is worth her weight in…

Lyndsey Jacobsen is worth her weight in gold! after a very long lengthy personal injury claim with another solicitor firm who then closed with no warning, Lyndsey at phoenix solicitors took over my case and managed to get my case settled within 6 weeks where the other firm 4 and half years and still on going! i am amazed!
lyndsey is professional and transparent and strives at getting the conclusion done thank you so much lyndsey for all your help and dedication to my case!

28 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent advice

We had an excellent experience with Phoenix during a tenancy dispute and Oliver was excellent . He was professional, knowledgeable and thorough.He took the time to explain the legal position clearly so that we understood our options.
Thanks to Oliver with guidance from Alisha the matter was dealt with effectively saving us a great deal of expense.
We are extremely grateful to Oliver and the team at Phoenix and would recommend them to anyone needing expert advice in tenancy matters

15 kwietnia 2026
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thanks Anne we will pass on your review to Oliver and Alisha. It was a pleasure to help you with this matter.

Oceniono na 5 z 5

Highly recommended

Professional, polite, helpful and honest.

I approached Phoenix regarding my previous landlord withholding/not protecting my tenancy deposit. Special thanks to Alan from Phoenix who communicated my options clearly, the timescales I could expect, and kept me updated throughout the process on how the case was moving.

In only a couple of months after my enquiry, I received compensation in the ballpark that I expected, so I am highly satisfied with the outcome as well as the experience liaising with Phoenix.

4 marca 2026
Opinia niezależna
Oceniono na 5 z 5

Excellent service

Phoenix Solicitors provided our organisation with great service throughout. They gave us advice on our options and negotiated a settlement to a commercial dispute which we were happy with. They guided us through what was a stressful situation to an outcome which we were happy to accept. Thanks from us all at KFCA.

27 stycznia 2026
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thanks Neil, you are very welcome.

Oceniono na 1 z 5

Serious Concerns Regarding Case Delays

I am writing to express my serious dissatisfaction with the handling of my tenancy deposit case. Although it was initially described to me as a “very simple” matter, it has now been ongoing for a year and a half with no meaningful progress. The solicitor assigned to my case has stopped responding entirely, and I have been left without any update or explanation.

The lack of transparency, repeated delays, and failure to communicate are unacceptable. Filing this claim was already a stressful step, but the prolonged silence and disappearance of my solicitor have caused completely unnecessary additional distress. This level of service falls far below what I had reasonably expected.

As my emails have gone unanswered, I expect someone to contact me promptly and provide a clear update on the status of my case, along with an explanation for these continued delays and communication failures.

25 listopada 2025
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Hi, Please can you advise who your solicitor is or your name so we can identify who is dealing with your claim so we can try to resolve the situation for you. You can follow our complaints procedure by emailing ab@phoenixlegalsolicitors.co.uk to raise the complaint in the correct way so we can review matters and respond as it’s not appropriate for us to respond on here.

Oceniono na 5 z 5

Great experience and amazing team

Had a disrepair case with them. The amazing team work given by Phoenix Solicitors made the case a success. I always got advice and help when needed even when the Council didn t wanted to help. I would reccomend them to anyone who feel like their rights as human being are not respected. Shout out to Kate Beesley and Joseph Iveson for leading the case to a great result.Thanks Phoenix Solicitors!

10 października 2025
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Hi, Thanks for your review. We will pass it on to the Team and we are glad we could help and get you the resolution you deserved. Can you please email us who you are so we can pass on to the right file handler your thanks and review

Oceniono na 5 z 5

Scam refund

I was scammed by a company called Investura and a guy Call Anthory Petrov. Following the scam I contacted Phoenix Legal Solicitors who deal with this sort of thing. Rebecca Beesley was the solicitor or delt with my case . Phoenix have no win no cost agreement. Following cumucation with my bank and the Fincanial Ombussman my bank refunded most of the money I lost in 2 stages. Well done Rebecca and Phoenix.

9 października 2025
Opinia niezależna
Oceniono na 1 z 5

Do not touch this solicitors with a…

Do not touch this solicitors with a barge pole. If you work with them they will bat for the other side and you will see no progress in your claim. I was ignored for a period of time and they didn't ask the right questions. If you leave them to manage your case it will go to pots. The experience was so awful I had to remove them immediately.

Before you say my case had no propects of success, the words of the owner. The property in question had no insulation, no ventilation (against the law), electrical, gas hazards, signs of mildew, damp, condensation and high humidity. Breaching the housing law and building regulations in the UK. Our case from what we have been advised by legal professionals is a very strong case with necessary evidence. I was advised to pursue my case and assign to a solicitor. Made the mistake of assigning to this Solicitors.

The claim handler said I should be cleaning the moulded carpet caused by the disrepairs. Two claim handlers threatened me over the phone and told me I should remain in a dangerous property for 1 year otherwise they will drop my case. This is how they care about their client's welfare. They don't. They got me to sign a document to confirm I will continue to pay rent and stay in the property and suffer. Made up stories I don't give access to the agents. I was a tenant that had a 10 + tenancy history with the rental so that is definately inaccurate. In my mind they took joy in not knowing anything about the case they took on.

They are lazy, rude, inconsiderate and incompetent liars. The owner knows her motives for running this operation. She said our case is a small claim. If this is correct why did they take my case on a no win no fee basis? It had already been assessed on merit. They just use people's case to generate ongoing income with no intention of fighting your corner. I complained to the director. Completely useless, she defended her claim handler. I honestly do not know what type legal service they provide? They help some and ignore others.

28 września 2024
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thank you for taking the time to give feedback. As you have not given your name we cannot identify you as a client.
However, you have clearly stated that we have told you that you do not have a claim, which is obviously what’s made you angry.

You have alleged that we are in it to make money, yet you confirm we acted for on a no win, no fee basis which means if we didn’t continue with the claim we didn’t get paid so you have contradicted yourself. We in fact do not get paid if we didn’t not win and so could not have been in it for the money if we didn’t continue with your claim.

In order to bring a claim for housing disrepair and an order that the works be carried out, you must stay in the property, that is correct. You must also continue to pay your rent as your legal obligation.

If another firm have told you, you have good prospects of winning then you should definitely carry on with them. However we can see by your own reviews of another law firm they also turned down your case as not having prospects.

You’ve also given the surveyor a poor review for not finding actionable disrepair and finding you may have caused it yourself with your own living habits. Maybe not everyone else is wrong.

If you feel the service you have been provided by us is poor you can make a formal complaint, we have not received any such complaint. You can also make a complaint to the Legal Ombudsman yet we have not been notified by them either about any such complaint.

Oceniono na 5 z 5

Very thankful for phoenix solisitors…

Very thankful for phoenix solisitors for sorting my claim out they explained every step, kept me updated and made the whole process much easier .i would definitely recommend Phoenix Solicitors to anyone who needs legal assistance.

9 września 2025
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thanks for the review. We will pass it on to the team and thank them for their great work on your behalf

Oceniono na 5 z 5

The best experience

We are very grateful to Phoenix Solicitors for the way they supported us with our claim. Our lender failed to secure our deposit and we were very stressed, but Phoenix Solicitors stepped in quickly and handled everything with great care. They explained every step clearly, kept us updated and made the whole process much easier to deal with. The team was not only professional, but also very friendly and approachable, which gave us a lot of confidence. We felt listened to and supported from start to finish. We would definitely recommend Phoenix Solicitors to anyone who needs fast, reliable and helpful legal assistance.

20 sierpnia 2025
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thank you for your review we will pass it on to the relevant team and thank them for their hard work.

Oceniono na 5 z 5

Very helpful and professional

Very helpful and professional. Highly recommend.

1 września 2025
Opinia niezależna
Logo Phoenix Legal Limited (based in England)

Odpowiedź od Phoenix Legal Limited (based in England)

Thank you for your review, we will share it with the team and thank them for their hard work.

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