PGH Pest Control & Prevention - Thornemere Group Recenzje 

85
Wynik TrustScore: 4.5 na 5

4,7

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Quick response and effective solution to hornets nest in eaves. Professional and courteous in phone calls and with Steve the operative who stayed for over an hour to check the efficacy of the action.

Oceniono na 5 z 5

I was concerned we could have acquired a swarm in the ivy of the front garden. Laura called back quite promptly and assured me it's probably just a lot of bees and other insects attracted to ivy this... Zobacz więcej

Oceniono na 5 z 5

We had a dead fox in our garden. The service was fast, friendly and professional throughout. I was really impressed by how quickly they were able to get the problem resolved and by how clear the commu... Zobacz więcej

Oceniono na 5 z 5

We found PGH pestcontrol, but very sadly too late. We had used PESTUK Esher, D and T Pest Control, and Walton Pest Control. We spent a small fortune, to not solve the problem. Phil in particular was c... Zobacz więcej

Informacje dotyczące firmy

  1. Ochrona przed szkodnikami
  2. Ochrona zdrowia i środowiska

Napisane przez firmę

PGH Pest Prevention has 5 stars! Hello and Welcome to PGH Pest Control & Prevention. Our mission is to identify, control & exclude pests. Here at PGH we care about our customers and guarantee to deliver to your expectations and exceed them. We provide solutions that keep your property pest free. If you have any questions or require any advice please do get in touch. Kindest Regards – Peter Higgs. Managing Director


Dane kontaktowe

4,7

Doskonała

Wynik TrustScore: 4.5 na 5

85 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,7

Wszystkie recenzje

(85)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 10

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Had honey bees removed from my chimney…

Had honey bees removed from my chimney by this company and was extremely happy with the professionalism and organisation. The bees were removed alive and relocated, all the wax and honeycomb removed, and the chimney sealed. Not cheap but an excellent solution to a difficult problem, done with willingness and politeness by an excellent team.

23 marca 2018
Opinia niezależna
Oceniono na 4 z 5

The people who came to site were…

The people who came to site were exemplary.

However, the office was very poor, I had to chase them 3 times for confirmation of appointment times and as I have a one hour commute to site it is very important to me that dates and times are adhered to. They also did not check your bank account before chasing me for money that I had already paid.

9 marca 2018
Opinia niezależna
Oceniono na 5 z 5

The way that things should be done.

A site evaluation that demonstrated expertise, a clear quotation procedure, and a efficient (and legal) removal of two awkwardly-sited nests in my house’s roof by friendly and communicative technicians. I would definitely recommend this company.

21 lutego 2018
Opinia niezależna
Oceniono na 5 z 5

George turned up on time and got …

George turned up on time and got straight on with the job at hand. He managed to find the dead rat in the loft and removed it. He then sprayed with disinfectant to help with oder control and sterilize the area. Very impressed with his workmanship and manner. I will definatly be using you guys again. 5 star service. Thankyou. Lee

9 lutego 2018
Opinia niezależna
Oceniono na 1 z 5

After 3 weeks still wating for an …

After 3 weeks still wating for an estimate for insulation removal, dispite being told by email that it would be 48hrs. Not holding out much hope

5 lutego 2018
Opinia niezależna
Logo PGH Pest Control & Prevention - Thornemere Group

Odpowiedź od PGH Pest Control & Prevention - Thornemere Group

Hi Dominic,

My names Dayna and I work within the Customer Service department at PGH Pest Control Ltd.

I'm sorry that you've been waiting for a quote, from your free survey (which was carried out 3 weeks ago). Our MD, Peter Higgs is now looking over the information gathered from the survey and is putting a quote together. We will be sending this out to you this afternoon via email.

If you have any further comments or queries, feel free to contact me directly; dayna@pghpestcontrol.co.uk.

Oceniono na 5 z 5

Outstanding service

Outstanding
Very helpful and informative person and more importantly, wasps have not returned.

26 stycznia 2018
Opinia niezależna
Oceniono na 1 z 5

I would not recommend PGH Pest Control

I would not recommend PGH Pest Control. Their customer service is very poor & once they have your money (which they require upfront...) they do very little to provide a good service. I contacted PGH about a wasp nest at our house, explicitly saying we had looked for it ourselves and could not find it anywhere but that we would find one or two wasps in our house daily & so I really needed a company that would be determined to find it (especially as I have a young children and I myself am allergic). I was assured that PGH would do a very thorough check of the house and all they could to find the nest. What happened was the opposite, on arrival, the guy took out his iphone, peered into the eves using a torch, looked up and down the house and said that he couldn't help as couldn't see anything & subsequently left. I phoned the office to discuss this as clearly I didn't need to pay £100 for someone to do exactly what I had done before calling PGH. I was assured that the 'MD' would get in touch with me to discuss my experience and that I should have at the least received a report from the guy that came to the house. I received nothing and have never had a call back from the company despite emailing and calling again to ask what was happening.
With upfront payment they have very little incentive to do a good job for the customer, especially in situations that aren't straight forward.

26 stycznia 2018
Opinia niezależna
Logo PGH Pest Control & Prevention - Thornemere Group

Odpowiedź od PGH Pest Control & Prevention - Thornemere Group

We are sorry that you didn't have a good experience with PGH Pest Control. We are a small company but due to the business, we need the security of the booking as we do have to turn away business. That is not to say that our technicians can take a slack approach to dealing with our customers issues.

I remember speaking with you over the phone and I do recall you advising us that you have looked high and low for the nest. I explained that it wasn't guaranteed that the technician would find the nest but that he would do all he could to find it and treat it. Unfortunately, they were unsuccessful. This I understand is frustrating, especially with your young children and your allergy.

When the technician was asked, they assured us here in the office that a thorough check was done. If this was not the case, we sincerely apologise for leaving you in a potentially dangerous environment. Although the nest was not found, it is our policy that payments are non-refundable. However, if there is anything that we might be able to do to rectify this matter, or if you would like to make any further comments, please feel free to contact me directly. dayna@pghpestcontrol.co.uk

I can only apologise that you were not contacted as agreed. The relevant information was passed over so there is no excuse. As previously said, if there is anything that PGH Pest Control can do for you, please do let us know.

Oceniono na 5 z 5

Fantastic service

Fantastic service.

Having used their services for many years now, the level of service is still as high as it ever was. Always polite, thorough and quick to respond.

Would highly recommend their services to anyone.

17 stycznia 2018
Opinia niezależna
Logo PGH Pest Control & Prevention - Thornemere Group

Odpowiedź od PGH Pest Control & Prevention - Thornemere Group

Dear Manns,

Thank you very much for the feedback. It's been a pleasure working with you guys and look forward to helping in the future.

Much appreciated.

Customer services

Oceniono na 5 z 5

Great company

Great company. Kept to appointment times. Good communication. Would highly recommend. Used for wood worm and mice.

24 listopada 2017
Opinia niezależna
Oceniono na 4 z 5

Had a call within minutes of making an …

Had a call within minutes of making an online enquiry. Good & accurate advice along with estimated costs, which I was unable to afford. Further advice was then to do nothing rather than pesticide. I later emailed a photo & got a response identifying the bee as what I suspected by now it to be.

21 kwietnia 2017
Opinia niezależna

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