Pet Shop Express Recenzje 

Still waiting for my delivery placed almost a month ago. Just like the other reviewers below no response to emails or their phone number.
Will be talking to my bank to see if anything can be done.

Have only just thought to check reviews for Pet Express. Having placed order 23rd and 24th March. Paid by Pay Pal so thought everything would be fine. Recieved E mail saying delivery 2nd April. Nothing. It all appeared a reputable company. Thought delay due to coronavirus issue. Fortunately ordered from another company which was delivered very quickly on due date. I calledThe Pet shop apparently called Ark as I was not getting answers on Pet express number in Plymouth at all. A girl said they were seperate companies shop and online and could not get message to them. I now thought this company did not really exist. I e mailed a week + ago. No response. So I checked website of Ark pet shops.
Called pet shops called the ark pet shops. No answer from Plymouth so tried Paignton number. She told me they are a genuine company. Ishe said to E mail them. I asked her if she could contact them for me to inform them of my query. She agreed to do so however I have still heard nothing. I paid via Pay Pal as regarded it the safest option. Can anyone advise how I cancel order and get refund from Pay Pal as others on here are saying the order numbers are not valid. I have to say I agree with all others here that I have been scammed as. My other orders from other reputable companies arrived in very good time and ordered from 5th April as this order had not arrived. Only did online as Extremely vulnerable and in 12 week isolation. Will not recommend this company to others. However cannot fault the other 2 companies I have now used and recieved all deliveries on dates specified. Will now start proceedings to get my money back. I stupidly made the 2nd order day after before receiving a 1st order. Won't make that mistake again. If anyone has a positive outcome please let me know how you did it. I am calling again tomorrow. Wish me luck. Just so dissapointed that clearly everyone on here has much loved family pets. I hope Pet Express develop a conscience and start responding to everyone on here who has been so let down. Thanks everyone if you read this.

Warning please do not give this company any business,I placed an order on the 23/03/2020 and it has never arrived they do not answer the phone and they never respond to emails what they do is take your money and nothing turns up.I did get a standard email blaming DPD which isn't my problem,other customers have the same problem.This company does not deserve to be in business treating customers like this.I have now passed this onto our credit card company for a refund now as this is fraud my request to them for a refund has never been replied to.

One star and that’s for the polite and helpful lady I spoke to at there pet shop after finally tracking a contact number via companies house! As previous reviews state very poor customer service uncontactable/unresponsive via phone email Facebook. I placed a order on the 26th March and have only received a email with a delivery date for the 6th April. I still haven’t received any tracking details or update on delay!
‭01752 777247‬ Is the number on there website! (Constantly rings or engaged!)
‭01752 778787‬ Is there pet shop! (They answer on this one!!!)
Both under the same company number so any excuse about them being a separate companies is utter rubbish!
If I don’t receive my order by end of next week that’s a month Iv wait!
They used the courier delay excuse but I explained that wasn’t my problem as they offered the service which they accepted to supply after taking my money!
Avoid avoid avoid! Pay that little bit extra and get what you pay for! Pay cheap buy twice!

The plot thickens! Rather laughable to be honest! So after finally talking to someone yesterday 16th I received half my order today @ 12.45pm with a next day delivery sticker.
Still no update or response from them notifying me of the missing items the possibility of a refund or when my missing items will arrive!

Don’t bother ordering. You won’t get any goods. I ordered cat food on subscription. Taken payments. No food. One order cancelled by them so I await a refund. Another order not delivered up after 3 weeks. Sent an email to cancel as phone line either engaged or rings constantly. I get they must be busy at the moment but pretty poor service. So I await my refunds!

Would of given no stars, but wouldn't allow me too otherwise I wouldn't be able too review!!!!....well where do I start. This company is absolutely diabolical, not only do they not respond, there phone is continuously engaged (makes me wonder if it's to do with the sheer amount of complaints or the line is non existent), I finally tracked them on facebook which now there account has been deactivated! I placed an order on 25th March and was promised delivery on 4th or 6th April. Nothing. I sent an email and got some automated response. I telephoned, constantly engaged, I sent a private message on Facebook, received automated response and then there account was deactivated. I have now contacted my bank who are dealing with it. As it comes under paid for goods but not received and obviously my payment is insured with the bank. My bank have been very good and have passed the details onto fraud team as they said that the information they have got looks very bad. So anyone who hasn't received a delivery and they are refusing to give you your money back. Contact your bank, PayPal or credit card company. Don't let Petexpress get away with their bs excuses and try and either push the blame on DPD or the current climate. I have had many deliveries from DPD since lockdown and ordered from other companies who are in high demand and received my goods. So there is no excuse for there behaviour!!!!!

Don’t bother they have taken my money I have not got the goods and they won’t even reply to my emails I think it is a scam
Shame on them

Follow up from my previous review. Having ignored me 3 weeks Petexpress responded next day after I lodged a complaint via PayPal, however they are still blaming DPD which is a blatant lie, the tracking number provided originally confirms they have yet to transfer parcel to DPD, who incidentally are my go to courier of choice, never had a problem with them.
So now petexpress are still refusing to refund me until my delivery arrives, I’m to then refuse delivery and when it is returned to them they’ll see fit to refund me !
Totally dishonest business practice AVOID

Ordered cat food in 27th march, understood there was a delay due to current carnivorous situation. I was told delivery would be 2 weeks ( normally 2-3 days). My delivery day came and went. Had an email to say delivery had been despatched but in 11th April had an email to say they were unable to fulfil order and were cancelling said order. They took my money, haven't refunded that yet.
It's a good job is also managed to order from wilko, who delivered before expected otherwise my cats would starve.
Why take an order if you don't have stock, everyone else clearly states what's out of stock. It's bad practice to take money when you can't fulfil an order and downright lying about dispatching a delivery is a shambles. I will never use this company again.

Ordered on 19th March, I’ve received numerous holding emails and one finally on 6th April saying my order has been dispatched and was with DPD who are experiencing delays.

Again as with others, tracking number didn’t exist and there is no sign of my delivery. Emailed to cancel the order yesterday and asked for my money back.

Don’t waste your time being fooled that stock is available, theyre obviously allowing every Tom, Rick and Harry to order and cashing in in the process.

Ordered from The Pet Express 21st March and told delivery for 24th-26th March. The Pet Express claimed to have shipped on the 31st March via DPD and said DPD are experiencing backlog and would be slow. After failing to contact The Pet Express by phone and getting automated email replies, contacted DPD on 11th April and they say the tracking number doesn't exist and their deliveries are normal. So that makes Pet Express liars and cheats and I shall now attempt to get my money back. Be warned, I'm one of many customers experiencing exactly the same problem, being given the same excuses and using DPD as their scapegoat!

This is a poor excuse for a company. Made my order 21st of March, they took my money straight away but I have had no delivery since then. Attempts to contact them recently through email, facebook and twitter have been ignored. They have demonstrated pure greed and obviously took on too many orders to handle, instead of putting a cap on orders like many other companies have sensibly done. Now weeks later, pet owners are still waiting for orders to be fulfilled when they could have gone elsewhere. Once this order fiasco is sorted, I will never order from them again. They have lost my custom and the custom of every other pet owner I know, as I have made sure to tell people about my experience regarding their laughable 'high customer service standards' - of which they have the cheek and ignorance to still tout about on their website. AVOID, AVOID, AVOID!!!

Order placed on 23rd March and got confirmation my dog's food would arrive on the 1st April. By the end of the day I had not received the order nor any communication to let me know it would not get to me. The customer service lines are seemingly never staffed and I emailed. I received a response a couple of days later blaming the delivery company and taking no responsibility for the issue, despite confirming the goods were still at their warehouse. Sent another email asking for confirmation of when the food would be delivered as almost out of dog food. No response despite chasers. Now out of food for the dog an could have ordered elsewhere if they hadn't made the false promises up front. Website now says delays of up to 14 days but don't at the time of the order - nor did their confirmation confirming delivery on the 1st April!! Very poor attitude and appalling customer service, certainly won't be using them again.

I ordered two large bags of hay, worth almost £50. In its place (after trouble with the delivery too) arrived two small bags! Leaving me £25 out of pocket. Can't get through on phone (they say their team is busy in warehouse) and two emails have gone un-answered. A default reply comes through blaming Covid-19. The virus and situation is NOT to blame. PET EXPRESS is! It seems from reviews here and Facebook that they are too happy to take money, yet do not provide the service/products that they claim. I left a 1 star review on their site and can't even find it! I think the site is rigged to only show the 5 star reviews. Not happy...

Any recent positive review has clearly been written by themselves. They essentially don’t have the stock to fulfil many many orders including those outstanding for over 3 weeks. While it would be great to be able to support and then continue to support a business other than pets at home. At least they have been fully transparent with their lead times. A good business person would do the right thing and hold their hands up and say they made a mistake accepting the orders in the first place. These, blame DPD who really don’t have an issue at all right now. Pet Express - this could have been your time to shine and gain customers from the larger stores. But you’ve fallen flat on your face. I know the guilt of keeping people’s money won’t keep you awake at night. You don’t seem like those type of people. Ignorant and arrogant.

Placed an order over 3 weeks and still waiting for delivery. Communication is poor and their service. I’m having to constantly chase. They are blaming DPD but I doubt they even have the order to deliver. I spent over 140 pounds and have nothing!

I have to agree with previous comments. I placed an order with Pet Express on 24th March and received an email saying my (Puppy & adult dog food) delivery would be delivered by DPD on 1st of April. I am now out of Puppy food now having to give the pup adult food.
Checked DPD's wedsite again yesterday no parcels collected from this Company for me on the site. Today tracking number DO NOT exist!
No information from this company advising me of when if i'll ever get this food.
On there site it's now saying expected deliveries 14 days.

Having posted a poor review on here, I went onto their Facebook page yesterday and messaged them. I got a phone call this morning and, hopefully, I will receive my order (slightly amended) next Wednesday. Well done.

Extremely terrible service. Ordered from here over a week ago, got a text and email saying package would be delivered on the 24th march. 24th came and went and no delivery. My cat is running out of food now and when I contact customer service, their phone lines are now "busy" and when using the email form they send you the SAME template email saying to allow 5 days from date of purchase. This company is scamming and conning everyone. DO NOT BUY FROM THEM!

I cannot believe that I failed to check with Trustpilot before ordering from this company. Allegedly 24 hour delivery but "owing to being extremely busy" delivery may be delayed. I did receive an immediate order acknowledgement but despite a number of unanswered e-mails I Still have no idea when or if the goods will be delivered despite my informing them that our new puppy arrives tomorrow (March 26th).
I have phoned numerous times but no one replies, you are simply directed to make any inquiry on line. I have tried to telephone them again today (25th March ) to be told that their number ( 01757 777247 ) is no longer in service. I shall now be pursuing repayment of the monies I have paid via the Paypal grievance procedure) Look elsewhere for you pet supplies.