PetsExpert.co.uk Recenzje 

24
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Happy customer. I was looking for bug food for my wee dog, who has just been diagnosed with Leish. Very happy to find hard to source quality food and snacks here that she loves and will help her heal.... Zobacz więcej

Oceniono na 4 z 5

I ordered 3 replacement posts for a cat's play area (as they had scratched the posts to pieces). The posts were good value at 9 euros each (with discount) although postage seemed expensive (although... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Easy ordering and lots of choice with competitive pricing. Good communication after order placed. Only thoughts were to the price of posting ( although I still saved money buying through the site to m... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Have searched long and hard for items suitable for my allergy prone dog. This site provides clear information which facilitates safe decision making.competetively priced and prompt delivery.

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep z artykułami dla zwierząt
  2. Sklep z karmą dla zwierząt
  3. Sklep zoologiczny

Informacje przekazane przez różne źródła zewnętrzne

PetsExpert - online store for pet products Are you looking for high quality pet products? Welcome to PetsExpert! Dry and wet food, toys, shampoos, and many other products for your pet care - you can be sure that in PetsExpert, you will find exactly what you are looking for. And we are happy to deliver your order as soon as possible! Simply fill in the short registration form - it takes no more than 2 minutes of your time.


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

24 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(24)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Found just what I wanted

Happy customer. I was looking for bug food for my wee dog, who has just been diagnosed with Leish. Very happy to find hard to source quality food and snacks here that she loves and will help her heal.

28 sierpnia 2020
Opinia niezależna
Oceniono na 5 z 5

PetsExpert are a great company and very…

PetsExpert are a great company and very cost effective.
Although unfortunately the product I wanted is no longer available, I still had more than enough other products to choose from and I will definitely use PetsExpert in future.

10 lipca 2020
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Ms Sims,
Thank you for review.
We are glad that you find all items that fit to your requirement. And we are working on returning of availablility of all items.
Wating for your further orders.

Oceniono na 4 z 5

Overall good value

I ordered 3 replacement posts for a cat's play area (as they had scratched the posts to pieces). The posts were good value at 9 euros each (with discount) although postage seemed expensive (although understandable given the size and weight of the items that were being shipped from Germany to the UK). Even so, it was good value and only a third of the price of replacing the cat's whole play structure. The items were received within two weeks.

Most importantly, the cats are very happy with these items.

28 czerwca 2020
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Sara.
Thank you for good review.
We are glad to hear to hear that you are satisfied with a quality of our goods.
For present moment we are looking how to improve a delivery condition to Unted Kingtom.

Oceniono na 5 z 5

Really great quality products &…

Really great quality products & service. The website is well designed & easy to use, especially as it includes stock availability and exact size of product. The company communicated well with me about the order & were helpful when I needed to change an item. I was impressed with the range of products and, when they arrived, the quality. I would have preferred if they used a courier like DPD who have an app & up to date, detailed info. Still, this was a minor issue. At first I thought the prices were high but realised the size and quality of the products make these very reasonable prices. Packaging from the company was all recyclable - which is v good, and included lots of corrugated cardboard which my pets are using as an additional toy to the items I bought.
I will def use them again.

1 maja 2020
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Herre,
Thank you for kind review.
Our team of professionals in every departamament (stock, content, IT, support) works fast and precise to ganarate best result and timely update for our clients. And problems with delivery are faced because quarantine and it will normalized soon. Looking forward for your orders.

Oceniono na 4 z 5

Easy ordering and lots of choice with…would use again

Easy ordering and lots of choice with competitive pricing. Good communication after order placed. Only thoughts were to the price of posting ( although I still saved money buying through the site to make it very worth while) the packaging was way too much for the item and communication from the carrier would have been helpful as had no idea when it was going to turn up.

14 lutego 2020
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Marie.
Thank you for your review, unfortunately delivery companies our, partners and we can not inflence to quality of their's work. Waiting for your orders in futher wich would be delivered without issues.

Oceniono na 5 z 5

Reliable and efficient, super satisfied!

I ordered two bags of Green Petfood Dry Dog Food, a product not easy to find. It arrived on time and I am very satisfied.

7 lutego 2020
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Ms De Pedro,
Thank you for review, it is our work to supply our clients with all possible goods. And we are doing it with a great pleasure.

Oceniono na 5 z 5

Happy with the service

Happy with the service. Good prices, good communication when needed to check something after parcel been dispatched.

14 grudnia 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Thank you for your review, Always glad to provide our clients with a good products for a acceptable price.

Oceniono na 4 z 5

The only place I could get the cat…

The only place I could get the cat biscuits my cats like, postage is a bit expensive but they're worth it

7 listopada 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Thank you for your review, wide choice of goods always at your disposal.

Oceniono na 5 z 5

A wide range of good quality bird feed…

A wide range of good quality bird feed products. Very prompt customer service and competitive prices. Delivery takes a few days but very pleased with the products purchased. Will definitely be using again.

1 listopada 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Thank you for your review, we are working to become better and providing best goods for reasonable price.

Oceniono na 5 z 5

Informative site, competitive prices and prompt delivery.

Have searched long and hard for items suitable for my allergy prone dog. This site provides clear information which facilitates safe decision making.competetively priced and prompt delivery.

23 sierpnia 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Ms Watts, thank you for your kind words. We are glad to hear that our pet store meets your requests. Looking forward to your future orders with us.

Oceniono na 5 z 5

kept me informed about my…

kept me informed about my order...friendly service.

15 sierpnia 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Ms Jones, thank you for sharing your experience. We'll be glad to assist you in your further purchases.

Oceniono na 2 z 5

If you don't mind waiting 10 days for…

If you don't mind waiting 10 days for delivery this is the company for you.

1 sierpnia 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Jenny,
Thank you for your review.
Unfortunately, we can't find your order by the name Jenny Anne. It's sad to hear you had to wait for so long.
We're trying to improve the delivery service and ship the orders faster than before.
Hopefully you will get back to give us a chance to change your impressions for better.
Best regards.
Petsexpert Customer Care Team

Oceniono na 5 z 5

Prompt delivery

Used this company a few times now without any problems. Ordered specialist dog food to the UK, shipping was prompt. I will keep using them.

19 lipca 2019
Opinia niezależna
Oceniono na 5 z 5

Cat tree parts.

I ordered parts for my cat tree which was great. I also ordered some toys for the cats which were exactly as expected. Good news all round.

The one thing I will say is that the through coupler that comes with the vertical roll is too long if you need to fit a table top to the tree as I did. Perhaps a long and short coupler could be included.

17 lipca 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Scott,
Thank you a lot for your detailed review. Highly appreciated.
Happy to know you love the items.
Your valuable recommendation will be forwarded to Trixie and hopefully it will be considered in further production and the couplers of both types will be included.
Best regards.
Petsexpert Customer Care Team

Oceniono na 5 z 5

Good service and product

Ordered 2 cat litter trays. I was kept informed when they were shipped and then by the courier when they would be delivered. No problems at all. It’s not overnight service as it’s coming from Europe but I was expecting it to take a week so was not worried. My only small criticism would be the amount of packaging that was used. I appreciate that they want to make sure the items do not get damaged but it still seemed a little excessive.

10 kwietnia 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear Customer,

Thank you a lot for your positive and valuable review. Much appreciated.

We are happy to know you are satisfied with the service, however still a lot of thing are to be improved.

Warm regards.

Oceniono na 4 z 5

I was very happy with my purchase

I was very happy with my purchase. The only thing that I would say could be improved upon is that it took longer to be delivered than expected.

27 marca 2019
Opinia niezależna
Logo PetsExpert.co.uk

Odpowiedź od PetsExpert.co.uk

Dear George,
Thank you for your review.

We're working on improving the quality of our service on everyday basis.

We'll do our best to keep you as a happy customer.
Best regards,
PetsExpert Team

Oceniono na 3 z 5

Ordered few times and was quite happy…

Ordered few times and was quite happy althought that’s the second time I waited about a week for email that said my order’s been dispatched.Tried to contact them via messanger, no one responded and it says Away all the time.
Then my parcel arrived, unfortunately one of the packages had a hole in it.Sent a message, heard nothing back so decided to give them a bell.Left a voice message.Next day noticed a missed call from the same number.
Unfortunately no further effort to contact me has been made.

13 lutego 2019
Opinia niezależna
Oceniono na 1 z 5

Avoid at all costs

Although all products were in stock I received no shipping notification until six days later. Four days later I have still not received the parcel, with it only being marked as "delayed". Note that communications come from zoo-bio, a company many people have reviewed as being unreliable in exactly this way, never receiving their order. I must question whether it is a scam. Do not spend money with these people.

26 stycznia 2019
Opinia niezależna

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