SO What has happened to this firm? There are no reviews for 2018 so assume they are no longer trading.....BUT they are still taking money and sending the same feeble excuses. If you aren't in the bu... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I don't like complaining,it is hard to run a business but this is a truely disappointing company. I returned an item by Royal Mail track and sign, they received it but have never refunded my money or... Zobacz więcej
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up. Original order 12.... Zobacz więcej
Reakcja na opinię
I applied for the above collar, having to guess the size as its for a rescue dog which is coming over from Croatia and hasn't arrived yet. I felt the collar Was possibly too small, so emailed t... Zobacz więcej
Informacje dotyczące firmy
Dane kontaktowe
Basepoint, Oakfield Close, Tewkesbury Business Park, GL20 8SD, Gloucestershire
- 02036041822
- info@petrunway.co.uk
- petrunway.co.uk
3,1
Średnia
322 recenzji
Brak historii zapraszania do wystawiania recenzji
Ta firma nie zaprosiła klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Inni użytkownicy przeglądali również
Excellent personal service
My order was delayed due to delivery problems of my items to Pet Runway from their supplier. When they received the items Pet Runways emailed me, sent my order by next day delivery at no charge, enclosed an extra dog toy(same as my order) to compensate. Thank you for such personal and good service
I will be using Pet Runway again and will recommend them to my friends.
11 stycznia 2016
Opinia niezależna
fast delivery excellent product
Lovely item would use this company again in the future
10 stycznia 2016
Opinia niezależna
excellent
Fantastic service. I telephoned for advice first and the service was excellent. They helped me make the right choice and after making the purchase, delivery was quick and the collar was perfect for my dog. Perfect fit and of great quality. Will definitely use them again 😊
7 stycznia 2016
Opinia niezależna
Very happy with my pet carrier
Great service - really pleased with my pink pet carrier. It is so cute and I've had so many compliments on it.
7 stycznia 2016
Opinia niezależna
Union Jack dog collar and lead
This was an excellent choice , very well
made and strong materials . Bought the large as we have medium size dog . I was kept in touch by email of postal arrival dates and any concerns I might have had with tracking over the Christmas period by Pet Runway staff ,would definitely recommend this company .
29 grudnia 2015
Opinia niezależna
Top quality product and 1st class service !
I had tried numerous companies prior to finding pet runway and I as I have four pupps, I renew my name tags every few years due to normal wear and tear. First class products and excellent speedy service.
You will not be dissapointed!!
28 grudnia 2015
Opinia niezależna
No goods received
I ordered a collar-bandanna. It didn't arrive. Pet Runway kept me informed and apologised a lot. There seemed to be a problem with their supplier not sending them the goods to forward on to me. However this has put me off ordering from them in the future.
28 grudnia 2015
Opinia niezależna
All Round Great Service
Quality product, good price and prompt delivery!
28 grudnia 2015
Opinia niezależna
Fantastic!
This was my second purchase from the site, once again the service was amazing, delivery was very quick despite the order being placed very close to christmas. It was helpful to know last order dates to receive before Christmas. The collar is such good value for money, my dogs previous one lasted a year, the only reason for a new collar was me deciding a new collar would make an excellent christmas present!
28 grudnia 2015
Opinia niezależna
super happy!
I absolutely love my Doggy's new collar and bandana. Both are very well made and just make our daisy dog look fabulous!
28 grudnia 2015
Opinia niezależna
Quality merchandise
Sometimes difficult to buy small rolled leather collars in red but you provided exactly what I wanted
28 grudnia 2015
Opinia niezależna
Excellent service
Items always as described, good quality. No issues with engraving. Fast service and delivery.
28 grudnia 2015
Opinia niezależna
Excellent product, poor delivery
The cushion is excellent quality, stays nice and fluffy after prolonged use and the dog is definitely pleased with it. Delivery was poor, took almost a month to actually receive the cushion and several phone calls chasing it. If you need it in a hurry this is not the product for you, if you can wait, it's worth it. Customer helpline was friendly but no sense of urgency when it comes to late or missing deliveries.
28 grudnia 2015
Opinia niezależna
Odpowiedź od Pet Runway
Hi HappyPuppy, We are very sorry for the delay in your order, the manufacturer you ordered from handmakes everything to order but it shouldn't have taken that long. We are speaking to them to find out how we can improve timings in future, and we refunded you the full price back to you.
Fantastic Service
Didn't quite know what dog collar size to get so jumped onto live chat and got a very helpful person to advise. Great, quick delivery and a lovely treat in the package. Will absolutely be using Pet Runway again!
28 grudnia 2015
Opinia niezależna
Dreadful service.
Slow dispatch of item, then wrong item sent, replacement still not arrived over a week later, when promised to send out same day. Nice enough on the phone but poor follow up.
Original order 12.12.15 dispatched wrong item 16.12.15, item arrived 17.12.12.15 rang pet runway 17.12.15 promised to send replacement 17.12.15 emails from company 28/29.12.15 now 11.01.2016 still not received.
Agreed item arrived fifteen weeks after original order. (Not the original item but an agreed alternative)
It's a shame the MD had to sort out as staff were always pleasant but had no idea on stock availability or levels, made promises company couldn't deliver.
24 grudnia 2015
Opinia niezależna
Odpowiedź od Pet Runway
Dear Angela,
I am sorry for the problems with your order, I am looking into this now for you and will email you directly. We want to offer exemplary customer service and will be investigating why we have failed this time.
VERY DISAPPOINTED.
Only half of the order was received without explanation and no reply to an email requesting details of when the gift might be delivered. One very sad and disappointed little dog this Christmas.
23 grudnia 2015
Opinia niezależna
Odpowiedź od Pet Runway
Dear Andrew,
I am sorry for the problem with your order, I have just checked and your order was sent out in two deliveries but both should have arrived for Christmas. I see from your support ticket which is missing so we have sent out a replacement and also refunded you that collar so it's on us.
Scan Me Dog Tag
Excellent quality product at a reasonable price. Delivery time as expected. Would definitely use again.
22 grudnia 2015
Opinia niezależna
Great service
Fantastic quick delivery & item as described- very pleased & wd recommend
21 grudnia 2015
Opinia niezależna
Excellent Service and Please with products
Great purchase experience, easy transaction. Quality products.
19 grudnia 2015
Opinia niezależna
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