PersonalHour Pilates US Recenzje 196

Wynik TrustScore: 4.5 na 5

4,5

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Oceniono na 5 z 5

I absolutely love my reformer! Best investment I could make. Great quality, color, wasn't all that long from order time to receiving it. I ended up getting a full reformer vs a fold up, because of all... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Probably one of the best investments I have made in my overall health. I am certain the quality will hold up to many years of use, unlike my previous reformer. The reformer I purchased is solid and a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

From beginning to end my purchase was excellent. I ordered an in - stock reformer which was shipped in about 2 weeks. The date to be shipped was listed on the website upon ordering so i knew there wou... Zobacz więcej

Oceniono na 3 z 5

The reformer arrived packaged very well in a crate. Minimal packaging and clean! I was very excited to get it set up, and unfortunately had a negative experience in the out of date booklet and lack o... Zobacz więcej

Informacje dotyczące firmy

  1. Sklep ze sprzętem do ćwiczeń

Napisane przez firmę

PersonalHour is a U.S.-based Pilates equipment brand dedicated to making high-quality, beautifully crafted reformers accessible for home and studio use. Founded with a mission to bring the Pilates experience to more people, we combine thoughtful design, customizable options, and expert support to help every customer feel strong, balanced, and inspired on their wellness journey.


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4,5

Doskonała

Wynik TrustScore: 4.5 na 5

196 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Very good quality machine

Very good quality machine. I am happy with it! It’s beautiful!

4 sierpnia 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Beth — we’re so glad you’re enjoying it and that it’s bringing beauty into your space!

Oceniono na 5 z 5

Love my new Zous Reformer!

It has been very easy to work with Personal Hour. Not only are they quick to respond when there is a question, but they are also are fast to deliver. I received my Zous Cardio reformer recently and love it! It was easy to put together and the operation of it is so smooth! The quality and price are great too.

27 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Kristin — we’re so glad your Zous has been such a smooth experience from order to setup. It means a lot to know you’re enjoying the quality, value, and ease of use!

Oceniono na 5 z 5

Exceptional Quality

I am extremely pleased with the quality of the Janet 2.0 reformer. I was a STOTT certified instructor for many years and this reformer stands up to the Merrithew quality at half the price. The equipment arrived faster than promised in a heavy wooden create which was difficult to open but protected the reformer well. There were a few parts that had to be assembled or added but I searched for and used the instructions on the website. The material is soft and the carriage and jump board are well padded. The movement is completely silent. The 5 spring/2 level configuration provides plenty of resistance. I highly recommend this reformer.

29 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Mindy — coming from someone with your background, your words mean so much to us. We’re thrilled the Janet 2.0 has met your high standards and that you’re enjoying everything from the feel to the silent movement.

Oceniono na 5 z 5

Perfection in my home Studio

My reformer arrived very fast. It is stylish, functional, and perfect for my home studio. When my order arrived missing an item, Mark from customer service was extremely pleasant and accommodating.

1 sierpnia 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Haley — we’re so glad your reformer is a perfect fit for your home studio. Mark was happy to hear your kind words, and we’re all grateful for your feedback!

Oceniono na 5 z 5

Easy ordering

Easy ordering, prompt delivery! I ordered the Janet elite. It arrived in perfect condition and was easy to set up. It’s very sturdy and professional feeling as well.

25 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Dianna — we’re so glad the Janet Elite arrived quickly and in perfect shape, and that it’s giving you that sturdy, professional feel at home!

Oceniono na 5 z 5

Very happy

Seamless, fast purchase and shipping process. Reformer arrived in 8 days in perfect condition. It was mostly assembled with a few quick, easy parts to complete. It is very sturdy annd smooth. Overall I couldn’t be happier!

28 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Martie — we’re so happy your reformer arrived so quickly and in perfect condition! Here's to many great sessions!

Oceniono na 5 z 5

the machine is beautiful, quiet and high quality!

The whole process was easy, affordable and well worth the price - was a surprise gift for my girlfriend and she couldn't be happier - shipping and delivery was super easy and only 3 days! (was expecting 2 weeks) - the machine is beautiful, quiet and high quality! we love it and can't wait for many many workouts! Also the App with a membership to classes included is INCREDIBLE!

21 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you for sharing this amazing feedback, Rance! We’re thrilled to hear your reformer arrived so quickly and made for such a perfect surprise gift. It’s wonderful to know you’re enjoying the quality, quiet performance, and the app membership—we love helping make home Pilates both accessible and exciting.

Here’s to many great workouts ahead for you both!

Oceniono na 4 z 5

Zous Pro Foldable Reformer with the Cardio Bounce.

The purchasing process was easy. I would have liked a detailed item list of what the Zous Pro Foldable Reformer included prior to buying, but I took a chance and am happy to report the reformer included all of the pieces I wanted.
The reformer arrived in a shipping crate and was well packaged to prevent damage.
The wheels work beautifully even on carpet so moving it into place was a breeze. I was able to unfold it and complete setup alone.
Finding the instructions for setting it up was not easy, but once I found the correct reformer I was good to go.
The bed glides beautifully and is smooth even over the area where it would fold.
Highly recommend.
I am excited to be able to do this in my own home in a regular basis.
Thank you, PersonalHour Pilates.

14 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Hi Angela,

Thank you for your thoughtful review! We’re so glad your Zous Pro arrived safely, was easy to move and set up, and that it’s gliding smoothly in your home. We also truly appreciate your feedback on the item list and instructions—this helps us continue improving the experience.

Wishing you many enjoyable Pilates sessions ahead!

Oceniono na 5 z 5

I love my Pilates Reformer!

I am so glad I had a chance to visit Personal hour studio. I was able to see the different reformer models. Nadia and Chris were so kind and helped me decide which reformer was the best for my needs. I highly recommend you visit the studio. You will not regret it. Thank you Nadia and Chris for all your help and for making my visit a great experience!

15 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you so much, Amalia! We’re thrilled you had a great experience at our studio, Nadia and Chris loved meeting you and helping you find your perfect reformer. Your visit means a lot to us, and we’re so glad you’re happy with your choice. Don’t be a stranger — we’re always here if you need anything!

Oceniono na 5 z 5

Love my Nano plus

Love my Nano plus! It’s a Cadillac! Shipped quickly and packed very safe! I wish I had got tower!

11 lipca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you so much, Kay — we truly appreciate your kind words and wish you great session with you PersonalHour reformer!

Oceniono na 5 z 5

I bought the Janet Elite Plus and could…

I bought the Janet Elite Plus and could not be happier. It folds and opens easily, glides smoothly, quiet and feels like the BB studio reformer I used in a professional studio.

27 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you so much for sharing, Rina! We're thrilled to hear that you're loving the Janet Elite Plus — especially that it matches the feel of the studio equipment you're used to. Enjoy your sessions, and we're always here if you need anything!

Oceniono na 5 z 5

No regrets!

I honestly wasn't sure what to expect based on prior reviews, but decided to take the risk and purchased a reformer to deliver to southern AZ. I emailed customer service beforehand to ask about the shipping issues they experienced in the past and what they were doing to resolve it. They gave a good enough answer for me to place my order. My reformer arrived about two weeks later, right on time. It is BEAUTIFUL and is simple enough to assemble, but I do wish paper instructions were included in the packages. Having to use my phone was a bit of a pain, but I still managed. I assembled by myself with zero issue. The reformer folds nicely and fits into the corner of my living room, which is exactly what I wanted. I have zero complaints about the product itself.

30 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you for taking a chance on us, Lindsay, and we’re so glad to hear it paid off!

We understand how important it is to feel confident before making a big purchase, especially with past reviews in mind, so we're truly grateful you reached out and gave us the opportunity to answer your questions. It means a lot to know your reformer arrived on time and that you're enjoying both its look and function in your space.

Noted on the paper instructions—we’re always refining the experience, and feedback like this helps us improve. If there’s anything else you need or if you'd like a printed copy now, just let us know—we’d be happy to help.

Wishing you a great journey ahead with your practice!

Oceniono na 5 z 5

Shipped with care

Delivery time was very fast and the packaging made sure my reformer was shipped with care. The machine is easy to store and has all the functions of a studio reformer!

27 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Summer! We're so glad your reformer arrived quickly and safely — and even happier to hear it’s living up to studio standards while fitting right into your space. Enjoy every session!

Oceniono na 5 z 5

The PersonalHour foldable Pilates…

The PersonalHour foldable Pilates reformer is exactly what I needed & had never before seen! I've wanted to purchase a reformer for a number of years, yet they're expensive. Getting one at an affordable price, in a color (pink!), & foldable so I could get it downstairs to my basement & set it up by myself was well worth the wait. I'm happy to support an Ohio-based business as well. I appreciated the post-purchase progress emails & confirmation phone call to set up my delivery. Everything went smoothly and I'm grateful to the studio and the delivery staff. I've been raving about my purchase & hope it generates more sales for you. Thanks for your ingenuity in designing & making the colorful, foldable, affordable reformer available!

12 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you so much for this wonderful review—it truly means a lot to us!

We're thrilled that your foldable (and pink!) reformer turned out to be the perfect fit. Making high-quality, affordable equipment that works for real homes and real lives is exactly what drives us—and it’s especially meaningful to hear that it made your space and setup easy.

Also, thank you for supporting an Ohio-based business and for sharing your experience with others. Word-of-mouth like yours is powerful, and we’re grateful for it.

Wishing you many strong, joyful sessions ahead!

Oceniono na 5 z 5

BEST PURCHASE EVER

BEST PURCHASE EVER! I love it. I use it with my Pilates Anytime subscription and I get studio like work outs in my own home

27 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Janae! We're thrilled to hear that! Wishing you many great workouts ahead! Remember you have a lifetime access to PersonalHour's app - we'll be growing it's content very soon.

Oceniono na 5 z 5

Gorgeous, high end equipment

Reformer arrived quickly and was practically already assembled which was a treat! What was left to do was easy and took about 30 mins. Was not prepared for the delivery, as I didn't hear from the shipping company and the tracking didn't seem to be up to date, but it worked out. The nano elite reformer rides like a dream! So smooth and quiet and gorgeous. VERY happy with purchase

27 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Sarah! We're so glad you're loving the Nano Elite — smooth, quiet, and beautiful is exactly what we aim for. We’ll take note of your delivery feedback and work on improving that part of the experience. Enjoy every session!

Oceniono na 5 z 5

Napolie

I’m an instructor with a small private studio and I purchased the Napolie. The shipping for a custom order did take time but it was shipped and delivered in the outlined timeframe. There initially were screws missing from a few of the posts but the company shipped them immediately upon emailing them. Also it took a few tries to get the wheels well balanced so the ride was smooth. Again customer support was fairly good at replying back within a reasonable amount of time. I typically train clients on Balanced Body machines. The quality of this machine is just as good if not better. Honestly it’s built like a rock. I’ve had it almost a year and it’s been great. Only complaint would be the carriage is kind of stiff , meaning really dense to lie on. A slightly more cushy carriage would be more comfortable for most of my clients. The other thing is the jump board doesn’t have any handles and it’s pretty heavy and awkward to move without them. Otherwise super satisfied with my purchase.

Edit: The rear wheels at one year of ownership started to squeak badly. I replaced them and even had a handy man come out and try to resolve the issue. I ended up paying $120 to have a new carriage shipped. Still waiting on that. Customer service has been responsive and helpful. I’m worried the new carriage will do the same thing with time. Most likely going back to Balanced Body equipment soon.

11 lipca 2025
Opinia niezależna
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Odpowiedź od PersonalHour Pilates US

Thank you so much, Malina — your feedback means a lot, especially from a seasoned instructor. We're so glad Napolie Pro has served you well and stood up to daily studio use. You’ll be happy to hear that the very recently-added Napolie Plus model includes upgraded, cushier upholstery and thicker 3-inch maple-cut wood, designed exactly to balance comfort and strength based on feedback like yours.

We’d truly love to hear more from you — someone from our team will be reaching out shortly. Thanks again for choosing PersonalHour.

Oceniono na 5 z 5

Professional and polite

Professional and polite. Resolved my cancellation issue promptly.
Thank you.

24 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Mrs. Campbell — we appreciate your kind words. We're glad we could resolve your request promptly and professionally. Please don’t hesitate to reach out if there’s ever anything else we can support you with.

Oceniono na 5 z 5

Great quality

I have assembled the reformer and was impressed with the quality. I also love that it can be folded and stored elsewhere. I would have benefited from a direct link or copy of updated assembly instructions. Luckily, my previous experience with reformers allowed me to figure it out.

27 czerwca 2025
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Odpowiedź od PersonalHour Pilates US

Thank you, Tracy! We're so glad you're enjoying the quality and foldability of your reformer. And you're absolutely right — clear, updated assembly instructions make a big difference. We’re actively working on improving how and where those are shared, so feedback like yours really helps. Appreciate your patience and Pilates know-how!

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