Pension Works Recenzje 

384
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The entire team is very professional and the extensive paperwork involved in a pension transfer is dealt with promptly.I could not fault them at all.Also the pricing is transparent and most competitiv... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Everyone I dealt with at Pension Works was friendly and efficient. I was very impressed with the level of professionalism and speed of response, especially compared to other pension companies/advisors... Zobacz więcej

Reakcja na opinię

Oceniono na 3 z 5

Chose Pensionworks as their transparent pricing and speedy communication made me feel confident they would be able to review my db pension. However, following two weeks of to and fro with paperwork th... Zobacz więcej

Oceniono na 5 z 5

From initial contact to completing my pension transfer, the Pension Works team looked after me at every step along the way. Alastair's advice was really well considered, looking at all my financial an... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Fundusz emerytalny

Informacje przekazane przez różne źródła zewnętrzne

At Pension Works, it's our job to make sure your pension is working hard and helping to deliver the comfortable retirement you deserve. Many people approach retirement with little idea of how much their retirement fund is worth, whether the pension has been performing well or how to access their money. Whether you're an experienced investor or this is the first time you've thought about your retirement our friendly and professional team of pension experts are here to deliver advice that's always in your best financial interests.

Gold Standard Award

Napisane przez firmę

We've been awarded Pension Transfer Gold Standard by the Personal Finance Society.
The Gold Standard is a voluntary code of good practice for Safeguarded and Defined Benefit Pension Transfer advice, based around a set of principles so consumers can be more confident they are dealing with a firm that is going above and beyond when giving financial advice and a personal recommendation as to whether to transfer their pension.

Our Guarantee

Expert pension advice, that's always in your best interests

We guarantee that the financial advice we deliver will always be in your best financial interests.

Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

384 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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4,6

Wszystkie recenzje

(384)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

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Oceniono na 5 z 5

Excellent service!

We have recently had support from Dylan Davis regarding our request to transfer out a defined benefit plan, he was thorough and walked us through every step of our fact finding and final report. He explained every step and answered every question we had throughout the whole process. We felt the service was very professional, which left us well informed and enabled us to go forward with confidence into our retirement years. Thanks again Dylan, Mike and Donna Jacobs.

19 kwietnia 2023
Opinia niezależna
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Odpowiedź od Pension Works

Thanks you for your review. We strive to ensure our clients have a clear understanding of the progress of their case and it is good to hear that Dylan supported you well with this. We will feedback your comments to Dylan and the team.

Pension Works
Client Relations

Oceniono na 5 z 5

A great service

I was referred to Pension works by my financial adviser and initially felt a little uneasy as l was unsure of the process and although this has taken quite a long period of time this has been caused by the pension firm that we’re holding my pension. I have had my case managed by Dylan Davies and he has made me feel completely informed and aware of my options at all stages of the process and has only ever proceeded once l have been completely happy. Thanks to Dylan l really feel that l have made the best choice for my situation and would recommend both him and pension works for the way they have handled my transfer, which l would have felt very stressful had l not had them there to answer all my queries whenever l asked during the process, they were very prompt and replied at very stage.
Thank you Dylan you have been brilliant

John Williams

24 marca 2023
Opinia niezależna
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Odpowiedź od Pension Works

Good Morning , John. Thank you for taking time to provide a review, we welcome all clients feedback. We are delighted to hear that you are happy with the service Dylan and the team provided. We will make sure this is fed back.

Oceniono na 1 z 5

Very Disappointed

They missed my CETV deadline Pensionworks had 11 weeks to complete I felt I was doing all the chasing for them

29 sierpnia 2022
Opinia niezależna
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Odpowiedź od Pension Works

we are sorry to hear this. Please can you contact our Head of client relations, Karl Ward to discuss this.

Oceniono na 5 z 5

Highly recommended

Andrew was professional, knowledgeable and extremely helpful throughout our meeting. As a result, I have been able to make an informed decision on what to do with my pensions

21 lutego 2023
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Daniel, many thanks for taking time to leave us a review, we really value our clients feedback. We are pleased that you found our services helpful.

Oceniono na 5 z 5

Excellent Service, Fully Recommend Pension Works

I was referred to Pension Works by my financial advisor who explained that due to increased regulation around Pension Transfers, the work must now be undertaken by a specialist company.

From start to finish the transfer took 6 months, not due to any delays by Pension Works, but because of the amount of bureaucracy surrounding the process now. In late December 22, it seems that 90% of cases were being referred to the Government's safeguarding service, most apparently needlessly. The process can feel like wading through red tape- it isn't easy, so you need a reliable company to do the 'heavy lifting'.

I'm pleased to say that I made the right choice with Pension Works. The analysis they provided on my case was detailed and the reasons for the recommended outcome were clearly explained. My advisor was Dylan Davies who was always professional, patient and responsive. After Dylan had completed his work, my case was passed to Angela Phillips assisted by Daniel Woodier to handle the transfers of the various funds to the chosen investments. They too were readily contactable by phone or email and they kept me updated throughout the process.

It's important to note that Pension Works have no vested interest in transferring your pension. They will only recommend that you proceed if their analysis shows it's right for you and they receive their fee whatever the outcome. Therefore there requires something of a leap of faith where you commit to proceeding to the full analysis stage. It's testament to the Pension Works employees I dealt with, that I felt happy to move forward to that stage, having built up a level of trust in the company to that point.

Transferring your pension is a huge life decision and you need a trusted advisor to guide you through it. I have no regrets about using Pension Works and would have no hesitation recommending them to others.

15 lutego 2023
Opinia niezależna
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Odpowiedź od Pension Works

Hello,

Thank you for your detailed review of your experience with us. We are delighted that each team provided excellent service levels for you, and we will feed this back to them.
As you mentioned, reviewing and possibly transferring your pension is a significant decision and for this reason we strive to deliver the highest standards possible at each stage of the process.

Once again, many thanks for your review.
Pension Works

Oceniono na 1 z 5

Personal Circumstances Notwithstanding – Computer says NO

My wife has a life limiting illness. I am 56, she is 58 and we wanted to organise our pensions to enable us to enjoy together as much as possible the time she has left. We were recommended to use Pension Works for the transfer and consolidation of our DB pensions, in order to release our money in a way that would be useful to us whilst we can use it, whilst leaving sufficient provision for me in later years.
Pension Works began by assessing our situations and initially said what we wanted to do made perfect sense. Then it all started to unravel.
Pension works took so long to do the initial (pre-fee paying) assessment that the transfer values of our DB pensions expired even before the main process began. This initial assessment concluded that my DB pension should remain untouched, so the process for me ended there. The assessment for my wife concluded that both DB pensions should be transferred out, in order to use the money whilst my wife is able. However, as the process to this point had taken so long, we then had to pay hundreds of pounds for a re-valuation in order to go to the next (fee-paying) stage.
The revaluation of one of the pensions had dropped, so the final conclusion of Pension works was that this changed their initial findings and it is now better value to leave one of the DB pensions where it is and take the few hundred pounds per month until my wife dies, followed by a 50% spouses pension for me until I die. We would still have to pay the fees for this ‘advice’. This is useless for either of us. My wife cannot enjoy her hard-earned pension, and the spouses pension will be almost insignificant to me as I have my own pension arrangements (remember - Pension Works recommended I remain in the DB scheme, thus negating any need for a spouses pension!).
The whole process took more than 6 months to complete and has left us with insufficient retirement income to make what time we have left together as comfortable as it could have been, with approximately half of my wife’s pension remaining tied into a scheme that is better suited to someone of ‘normal’ life expectancy. It has cost us several thousand pounds just for Pension Works to apparently disregard our personal circumstance, using ‘industry guidelines’ to justify their decisions. They seem completely oblivious to the understanding that guidelines are not rules and that justified deviations are permissible where it makes sense. We got the distinct impression that all decisions made by Pension Works were computer-driven, and if the ‘computer says no’ then that’s how it is.
I would not recommend Pension Works for anything other than the most basic of transactions, and even then, only if you have plenty of time and are happy with their seemingly high fees. Our financial adviser has been shocked and disgusted at how they have operated and has expressed his profuse apologies for recommending them. He tells us that he will not be using Pension Works again!

31 stycznia 2023
Opinia niezależna
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Odpowiedź od Pension Works

Good morning, I am sorry to read that you are disappointed with the outcome of your pension review. I will contact you today to discuss your feedback.
Kind Regards

Karl Ward
Head of Client Relations

Oceniono na 5 z 5

Pension Works: First Class Service

I have dealt with numerous (PW) staff, who have helped and supported me through, at times, a very frustrating and arduous process, which is at no fault of (PW) staff who have been excellent throughout.

I must mention Andrew Murphy, who has been superb, professional and extremely helpful; ensuring that I am well versed with what is going on during each step of the process.

I honestly can’t recommend (PW) enough, and more importantly Andrew for all his hard work in making my request happen and for keeping me informed at each step.

Thank you Andrew and (PW).

13 stycznia 2023
Opinia niezależna
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Odpowiedź od Pension Works

Dear Mr Farrell,

Many thanks for your review and feedback. As you have mentioned the DB transfer/advice process can be quite complex and, in some cases, lengthy. It is for this reason that we do strive to ensure clients are updated on a regular basis.

We are pleased that your objectives were met, and we will pass your comments on to Andrew and all the teams in the background.

Thank you for recommending Pension Works.

Oceniono na 5 z 5

My dealings with Pension Works

My dealings with Pension Works so far have been a very professional and pleasant experience, with excellent communication throughout.

9 stycznia 2023
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Mr Riddington, many thanks for taking time to leave us a review. We appreciate your feedback, in particular, your comments about communication, as we strive to make this an important element of our service. Thank you.

Oceniono na 5 z 5

Pension Works advisors conducted a…

Pension Works advisors conducted a thorough assessment of my position, and gave sound advice as a result. Pension Works came very highly recommended, and I'd recommend them to others based on my experience.

9 stycznia 2023
Opinia niezależna
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Odpowiedź od Pension Works

Dear Mr Hunt, thank you for taking time to provide us with your feedback. We are delighted that you were pleased with the service and the recommendation we provided. We will pass your comments on to the relevant teams!

Oceniono na 5 z 5

A first class service from Dylan Davies

I found Dylan to be very friendly and helpful making sure I understood every step with my pension.
It was a pleasure to be looked after by him and found him providing me with a professional service.
I have no hesitation recommending Pension Works to family or friends. A first class service.

1 grudnia 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good afternoon Mrs Murray, thank you very much for leaving us such a lovely review. We are delighted to hear how fantastic Dylan was and that you would recommend us to family and friends. We will share your review with the rest of the team at Pension Works.

Oceniono na 5 z 5

Outstanding professional service.

I contacted Pension Works through a recommendation to discuss my options of a transfer to a drawdown pension.
I have to say that I was very fortunate to deal with Louise Morgan who provided me with expert advice throughout the whole lengthy process. Her knowledge, professionalism, honesty and integrity were exemplary. Louise is an asset to her company. May I also add that all the team I dealt with were also very professional too.
Whilst I decided not to proceed with the transfer due to changes, I can wholeheartedly recommend Pension Works in particular Louise Morgan if you are looking for a financial adviser's advice.
I would like to wish Pension Works continued future success.
Regards
Lewis

1 października 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Lewis. Many thanks for taking the time to leave us a review - it is very much appreciated. We are very pleased that you were happy with our service, and that we were able to help! We will feedback your comments to Louise and the team. Thanks again.

Oceniono na 5 z 5

I would highly recommend Pension Works…

I would highly recommend Pension Works for advice on all pension matters. Dylan provided me with accurate and detailed financial projections, which helped me make important decisions about how best to manage my DB pension fund and when to retire. Much appreciated. Thank you

7 października 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good afternoon, thank you very much for taking the time to leave us such a lovely review. We are delighted to hear that Dylan and the advice he has provided you with has enabled you to make the relevant important decisions on your retirement. We have shared your review with the rest of the team at Pension Works.

Oceniono na 5 z 5

Pension Works - Calm, diligent and professiona;l

I was put into contact with Pension Works to help me through the process of transferring out of two DB Schemes. In our initial conversations they were very clear on explaining the potential risks of doing so. Additionally their analysis of my income post retirement reinforced my own projections and increased my confidence in my retirement plans. Once the decision was made to go ahead with the transfer they provided excellent service. One of my pension providers in particular was extremely slow in responding to any request for action, and the calm diligence of Pension Works ensured that eventually, in the face of much prevarication on their part they released the funds. Having Pension Works professional assistance gave me confidence that eventually we would prevail!

16 września 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Mr Collins. Thank you for taking the time to leave us a review - it is very much appreciated. We are very pleased that you found our service to be excellent, and that we were able to help! Your review will be shared with the team. Thanks again.

Oceniono na 5 z 5

Our Financial advisor Alistair Milner…

Our Financial advisor Alistair Milner provided invaluable advice that helped us reach our required goals. We would also like to thank Chloe Lamb for her help in completing the transfer. We found our experience with Pension works very professional with all concerned and would recommending their services.

12 września 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good afternoon Valerie, we very much appreciate your kind review. We will be passing on your kind words to all involved. Thanks for recommending Pension Works.

Oceniono na 5 z 5

Very happy

I was recommended to Pension Works by a local IFA I know and trust but who doesn't work on DB transfers. I have been very happy with the process. It is a slow process but that's certainly not down to them, they are very proactive throughout. Dylan has been a good professional person to have working on the transfer for me. The paperwork and recommendations are entirely centred on what I expressed and there is nothing generic to it all all. Thanks Dylan.

6 września 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good afternoon Mr Somerset, thank you very much for taking the time to leave us a review. It is very much appreciated by all of us here at Pension Works. It's great to hear that you were happy with the process, and thank you for being understanding of the lengthy process. Your kind words have been fed back to Dylan. Thanks again, Pension Works.

Oceniono na 5 z 5

First Class Advice and Customer Service

From the initial meeting through until the final follow up Louise Morgan, Financial Adviser, was professional, friendly, thorough and incredibly patient as she talked me through my own situation and the various options I had available, and most importantly not just telling me what I wanted to hear but giving good sound financial advice from her years of expertise in the sector. If you want robust, honest and detailed pension advice this is the person to call.

5 września 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Tom, thank you for taking the time to leave us a review. We are delighted to hear your comments on Louise and her advice. We have shared your comments with the rest of the team at Pension Works.

Oceniono na 5 z 5

Highly Recommended

I would like to commend everyone at Pension Works whom I dealt with during my pension transfer. In particular I would like to thank Stephen Perkins for his helpful, professional and knowledgeable service. This was all very new to me and I was given all the patience and information I needed in a prompt and understanding manner. I highly recommend this firm to anyone in the same situation.

16 sierpnia 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Barry. Thank you very much for leaving us a review. It is wonderful to hear that you felt supported throughout the process, and Stephen was both helpful and professional. We understand that this can be a daunting experience, so it is great to know that you would recommend us to others. We will share your kind words with Stephen, and the rest of our team here at Pension Works.

Oceniono na 5 z 5

Pension transfer …

Many thanks to Pension Works for the very proffesional and knowledgeable dealings with the transfer of my pensions . Louise Morgan my advisor was spot on with what I wanted to achieve with my pensions, Louise kept me fully informed at every stage of the process which i originally found very daunting, but Louise elliminared all the stress. Also a thankyou to William ( team leader) for being very proffesional and having such a great telephone manner. Thankyou.

11 lipca 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning Mrs Sutherland, thank you very much for taking the time to leave us a review. It is great to hear that Louise was able to make, what can be a daunting process, easier and less stressful for you. We have also shared your review with Will, who was very pleased to have been a part of making your experience a successful one. Thank you again, and we are all very pleased we were able to help you.

Oceniono na 5 z 5

Pension Transfer

Good afternoon I have been very impressed with the service I have received from Pension Works. My advisor Edward Tee was very knowledgeable, friendly, and helpful ensuring I understood the processes involved and received regular updates. He was able to remove the stress which I had been experiencing in trying to transfer my pension. Pension Works continue to chase my pension provider in order to conclude the transfer.

1 czerwca 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning, thank you very much for taking the time to leave us a review. It is very important for us to obtain feedback from our clients, to see what went well and to spot anything we could improve on. Its great to hear that Ed was so helpful, and he was able to make the situation easier for you. Thanks again, Pension Works.

Oceniono na 5 z 5

Fantastic service from Pension Works

I would wholeheartedly recommend this company for pension transfer. My advisor, Stephen Perkins, was incredibly helpful and thorough throughout the whole processes and went above and beyond in bringing my case to its conclusion within very tight time constraints under the terms of the guaranteed transfer value. Mr Perkins was also very well supported by the company's excellent admin team who provided regular and clear updates throughout the process. I would like to extend my sincere thanks to Mr Perkins and the wider team of Pension Works for an outstanding service.
Darran Tilke

16 maja 2022
Opinia niezależna
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Odpowiedź od Pension Works

Good morning, It has been lovely to read your review - thank you for taking the time to leave one. It is very important to us to hear from clients about the service that they received. It is great to hear that Stephen was helpful and professional and that we were able to meet your deadlines. It is important to us to keep clients up to date, and provide updates as often as possible so I'm pleased to see that this was your experience. Thanks again for recommending Pension Works, we will share your review with Stephen and the rest of our team.

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