Don't bother calling their customer service line
Don't bother calling Penn Waste customer service. Their contract is with your local township, borough, or city. Call them and complain.
Penn Waste has by far the lowest rating of the trash services in York county and they don't care. They keep getting the contracts because they're friendly with the officials awarding the contracts, and those officials aren't getting enough complaints from their residents to make it their problem. Make it those officials' problem with your complaints.
They will drop trash in the street and leave it, they will skip your collection for little or no reason, not reschedule it, and still expect you to pay in full, they will break your cans, they will throw your cans in the middle of your yard/driveway/wherever, and they will skip large collection days randomly. Look at all of the complaints here, on yelp, google, and everywhere else. Its all the same and nothing is done about it.
Most, if not all, of these things are violations of their contracts. They're just going to keep getting renewals though until the officials get tired of the complaints from their residents.
They just raised rates 50% in North Hopewell TWP at least, if not elsewhere and they're still just as bad as ever.
Their customer service reps are all rude and won't help. They really do not care.
Take it to the local officials who can make them do what they're supposed to, or maybe we can get one of the better services in the county to start taking over their contracts and get rid of these people.