They sent out the wrong ring, when I emailed they said my ring was out of stock that was why they sent me the wrong ring! Also refund did not include the £12 I paid for shipping, which I think it sho... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
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Excellent product which was promptly delivered. I also chose an engraved presentation box which was a great addition to the gift I purchased for a family member. I ordered direct from their website an... Zobacz więcej
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A brilliant idea, beautifully made and delivered much more quickly than we’d expected.
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Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
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Informacje dotyczące firmy
Dane kontaktowe
34 Fore Street, TQ9 5RP, Totnes, Zjednoczone Królestwo
- 01803 862205
- office@penelopetom.com
- penelopetom.com
4,5
Doskonała
40 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 100% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Absolutely fantastic have had several…
Absolutely fantastic have had several orders all great and very quick to arrive.
9 czerwca 2026
They sent out the wrong ring
They sent out the wrong ring, when I emailed they said my ring was out of stock that was why they sent me the wrong ring!
Also refund did not include the £12 I paid for shipping, which I think it should especially as they knowingly sent me the wrong ring!
5 czerwca 2026
Odpowiedź od Penelopetom
Hi Lee,
Thank you for your review and message. Apologies that we sent you the wrong ring . The full amount for the ring and postage has been refunded for you. Once again apologies - it is never our intention to disappoint our customers.
Kind regards
Aly
A brilliant idea
A brilliant idea, beautifully made and delivered much more quickly than we’d expected.
5 czerwca 2026
Odpowiedź od Penelopetom
Thank you for taking the trouble to leave us a lovely review
Odpowiedź od Penelopetom
Hi Stuart, Thank you for taking the trouble to leave us such a positive review. It really helps us - thank you. Aly
Great service and gorgeous products
24 marca 2026
Odpowiedź od Penelopetom
Thank you for taking the time and trouble to leave us such a lovely review. It is much appreciated. Aly
Perfect coffee cup
My husband just received it for his birthday and he is over the moon! What a Wonderful cup !
25 marca 2026
Odpowiedź od Penelopetom
Thank you for your lovely review - we love that he loved it too! Aly
Really high quality
I love this online shop! I was looking for something different but equally special for twins' 18th birthdays, and for a 90th birthday. You have such a GREAT range of high quality gifts without me having to traipse round the shops.
12 marca 2026
Odpowiedź od Penelopetom
Hi Alex, Thank you so much for leaving us such a positive and helpful review. We love that you love shopping with us. Kind regards Aly
Beautiful item, delivered quickly with updates
Beautiful item (engraved compact handbag mirror), delivered quickly and beautifully wrapped - my friend receiving the gift was very pleased with it.
11 marca 2026
Odpowiedź od Penelopetom
Hi Natasha, Thank you for taking the trouble to leave us such a lovely review. Kind regards Aly
Once the product arrived it was great.
Once the product arrived it was great.
However, it took 8 business days, 12 actual days to arrive which was due to the Royal mail delivery not Penelopetom. My gripe is that the delivery method wasn't made clear while I was initially ordering. Only that the free shipping which I qualified for was "2-5 working days" with no mention of Royal mail second class and no tracking information
When I enquired after day 4, I was made to feel it was my fault for selecting the "free shipping" and there was nothing to do but wait
9 marca 2026
Odpowiedź od Penelopetom
Hi Richard - thank you for your review. I am sorry you are disappointed and feel the delivery timings were not made clear. We are looking into this to see if we can make any improvements. Kind regards Aly
I'm over the moon with the birthstone…
I'm over the moon with the birthstone pendant it's beautiful love it .it's a present for a family member the making of it and delivery wasn't too long to wait .perfection
12 lutego 2026
Odpowiedź od Penelopetom
Hi Kay, Thank you for your lovely review. We are delighted that you are pleased. Kind regards Aly
Fabulous service.
I called the company, as I was looking for a certain gift, which was not on their website. Very friendly staff helped me and within a few days it was delivered. Fabulous service.
Not only can you order online but they have beautiful stock in their lovely shop in Totnes.
20 stycznia 2026
Odpowiedź od Penelopetom
Hi Dionne, Thank you so much for taking the trouble to leave us such a lovely review. Best wishes Aly
Great service and good reduction in the…
Great service and good reduction in the sale.
20 stycznia 2026
Odpowiedź od Penelopetom
Thank you for the 5 star review - very much appreciated
A very happy customer
Really pleased with the locket I ordered - it's a lovely piece of jewellery. The service was good too and I received it quickly. I would definitely think about ordering from them again.
16 stycznia 2026
Odpowiedź od Penelopetom
Hi Julia, Many thanks for taking the time to leave us such a lovely review, it really helps us. Thank you Aly
The service is great and I received my…
The service is great and I received my package quickly which was a beautiful string of fairy lights.
15 stycznia 2026
Odpowiedź od Penelopetom
Hi Christine. Many thanks for leaving us a 5 * review - its is very much appreciated. Kind regards Aly
Odpowiedź od Penelopetom
Hi Fiona,
Thank you so much for your lovely review. We’re so pleased you love your jewellery and that you found our prices budget friendly too.
Thanks again for your support, it really means a lot to us.
Best wishes,
The Penelopetom Team
Great product & quick delivery
29 grudnia 2025
Odpowiedź od Penelopetom
Hi Amanda,
Thank you so much for your five star review, we hope to see you again soon.
Best wishes,
The Penelopetom Team
Lovely initial necklace…
I bought an initial necklace for a young relative.Its very pretty and sparkly, I think she will love it as a Christmas gift. The chain is lovely.
I wish there was a small illustration of how each letter looks.
2 grudnia 2025
Odpowiedź od Penelopetom
Hi Pamela,
Thank you so much for your lovely review. We’re so pleased you’re happy with the initial necklace and we hope your relative absolutely loves it as a Christmas gift.
We really appreciate your feedback about showing how each letter looks - we will look into what's possible there. Thank you again for taking the time to share your thoughts, it genuinely helps us improve.
Best wishes,
The Penelopetom Team
Excellent choice of gifts
Excellent choice of gifts, arrived well packaged and on time. I purchased some lovely ruby studs for my goddaughter which she loved and a T Rex head for my godson which now adorns his bedroom wall.
1 grudnia 2025
Odpowiedź od Penelopetom
Hi Susie,
Thank you so much for taking the time to leave such a lovely review. We’re delighted to hear that you were happy with both the range of gifts and the delivery. We really appreciate your support and hope we can help again when you’re next looking for something special.
Best wishes,
The Penelopetom Team
Excellent service very pleased.
1 grudnia 2025
Odpowiedź od Penelopetom
Hi John,
We’re really pleased to hear you were happy with the service and truly appreciate you taking the time to leave a review.
Best wishes,
The Penelopetom Team
good quality items
Bought a couple of things from here a felted mouse Christmas decoration for the tree and some metal leaf lights for a garland
both were excellent quality and look great.
Easy to order and fast delivery.
Would definitely recommend.
1 grudnia 2025
Odpowiedź od Penelopetom
Hi Marie,
Thank you for such a lovely review. We’re delighted you are happy with the quality of your items - your recommendation means a lot to us.
Best wishes,
The Penelopetom Team
Doświadczenie Trustpilot
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