Pearson Cycles Recenzje 1604

Wynik TrustScore: 5 na 5

4,9

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Purchased the Pearson On and On ex team bike in a size 2. Dealt with Steve at the store and he guided me through the whole process very well in deed could not fault him. Also I would like to say thank... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Jake, in the customer support team, went above and beyond to help me identify a missing Pearson part on my Gravel On and On (I lost it). He phoned my bike mechanic directly to help solve the mystery,... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I bought a Pearson Shift 2.0 in December last year having taken several bikes out on a demo day in November. The Shift is a phenomenal bike, not my usual choice of bike, I would usually go for a... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Pearson 1860 means quality. Yet again another cycling jacket gets 5 stars and its the Bryter Layter Waterproof Jacket, well cut Jacket in Royal blue and fluorescent yellow stripes. The jacket has a hi... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Kolarstwo szosowe
  2. Sklep rowerowy

Napisane przez firmę

Engineered for every ride. Since 1860. Pearson bikes are built with character. Designed by a true British independent, for the individual who shares our passion for riding machines that have something a little special about them. Every decision is considered. For nearly two hundred years Pearson has proudly built bikes in London, and seen them raced and ridden around the world. Our data-driven approach results in bikes fit for spirited riders. We offer a unique combination of direct-to-consumer sales through our online store and a strong network of UK-based dealers who offer our bikes in-store.

Industry Leading Warranty

Pearson 5 Year Transferable Warranty

At Pearson, we don't just build bikes; we build trust, performance, and an unwavering commitment to our riders. Our dedication to delivering exceptional quality goes beyond just words—it's embedded in every bike we craft, and it reflects in the standards we set for the entire industry. We’re not just meeting expectations; we’re raising the bar with our pioneering approach to customer care.

Dane kontaktowe

4,9

Doskonała

Wynik TrustScore: 5 na 5

2 tys. recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Oceniono na 5 z 5

Fabulous merchandise

Very good goods, well made and sizes great to fit. Good service and well packaged. Very pleased.

22 stycznia 2024
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Odpowiedź od Pearson Cycles

Thanks so much for sharing your experience with us Brenda. We hope that you will recommend us to your friends and family in the future. It was a pleasure doing business with you.

Oceniono na 5 z 5

Great cycle clothing at a fair price…

Great cycle clothing at a fair price delivered in good time. All pieces fit as expected, are well finished and look stylish.

22 stycznia 2024
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Odpowiedź od Pearson Cycles

Thank you Peter much appreciated, we hope they make you even faster! Look forward to catching up again soon.

Oceniono na 5 z 5

Brill top and bibtights

Brill top and bibtights. Top is very neat, back zipper pocket takes a Pixel 7 so top idea.

22 stycznia 2024
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Odpowiedź od Pearson Cycles

Thanks Graham so good to hear from you again. Hope you enjoy and look forward to seeing you soon. 👍

Oceniono na 5 z 5

Fabulous products, even better service

A fabulous range of high end bikes and products, without being overwhelming. But the primary attraction is the obsession with ensuring the perfect fit and delivering amazing service.

I've just taken my new Shift for its first ride, and it's awesome. Fast, agile and, most importantly, comfortable! I went on a familiar route and smashed virtually every segment. But the ride wasn't just faster, it was so much more comfortable. The bike somehow feels more substantial than my previous bike, yet more compact and nimble. Incredibly quick off the lights, flies up the hills and runs and runs on the flat. It was a bit jittery at speed on the downhill, something to keep in mind before getting too carried away.

The initial bike fit was excellent and made for a fun and educational hour. And dealing with Guy on specs was excellent - despite a few bespoke and fiddly requests from me along the way, he was accommodating and I thought the end price was fair.

Highly recommend. Upon collection, it was telling to see how many customers popped in for coffee or minor service requests and the staff knew them all by name and were happy to help - no job too big or too small.

Can't recommend highly enough.

20 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

It’s been an absolute pleasure Stuart, we have enjoyed the process too! We hope you enjoy your new Shift and look forward to seeing you back in Sheen for a follow up soon. Thanks again 🙌

Oceniono na 5 z 5

Excellent Bike fitting service

Had a bike fit on Saturday, all part of the process of buying a new bike with Pearson. I was allocated an hour but they spent the best part of 2 hours helping me find the correct position for my new bike as well as fitting new shoes and advising accessories. The new Pearson Forge is now being built and I am looking forward to collection in the next week or so.

27 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

Many thanks Gary, we appreciate you taking the time to share your experience. Looking forward to building your Forge it’s going to be a beauty! We will be in touch as soon as it’s ready. Thanks again.

Oceniono na 5 z 5

Just picked up my new gravel bike

Just picked up my new gravel bike. From start to finish the Pearson brothers Nick and Duncan have been brilliant. Brands like this last for ever. Friendly, extremely knowledgable about their craft and super customer experience on everything . With the bike Industry in a little turmoil this business stands out.

28 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

Thank you Paul, it's been an absolute pleasure. Thanks again for buying your On And On from us and I hope you enjoy riding the Strade Bianchi on it in March! Catch up for your first, service before then.

Oceniono na 5 z 5

Great jersey

Easy online purchase. Sizing guide for jersey accurate, and a great product. Very pleased with purchase.

18 stycznia 2024
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Odpowiedź od Pearson Cycles

Many thanks Adrian, much appreciated and we hope you enjoy.

Oceniono na 5 z 5

The Pearson Experience

From the moment I set foot in the store I was made to feel both welcome and special. Nicole supplied great coffee and introduced me to the bike that I was considering. They had already set up a test bike to my own fit data and Duncan the bike fitter took me on a half hour spin in Richmond park so that I could get a feel for the machine and Duncan could assess my riding position. Once back in the store we went to the bike fit studio where Duncan set up the fit jig exactly to the bike that I had just been riding and over the next period of time proceeded to make small tweaks and adjustments in order to obtain the best fit for me. But it was not over there, back on the shop floor we also discussed the various component options and had a look at all the wheel types that were available. Overall a fantastic customer experience and I'm looking forward to placing my order for a Pearson bike.

23 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

Thank you for the feedback Chris, that's great to hear, we hope you will be riding a new Pearson machine before long!

Oceniono na 5 z 5

Commuter Jacket

Bought a commuter jacket in the sale - great fit and great jacket - arrived quickly and in a paper packet bag which put Amazon to shame - great product and service….as usual!

15 stycznia 2024
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Odpowiedź od Pearson Cycles

You’re Streets Ahead Steve! Thanks for the positive feedback and support as ever!

Oceniono na 5 z 5

Great top for mountain biking

Great top for mountain biking, Good pockets and the material keeps the brambles and stingers at bay. An online purchase was easy and delivered promptly.

8 stycznia 2024
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Odpowiedź od Pearson Cycles

Brilliant Colin that's just what we designed the Because It's There jacket to be, glad it's working in practice. Thanks again for your order.

Oceniono na 5 z 5

Steve attended to my every wish

Steve attended to my every wish, helping an uneducated antipodean get to grips with modern technology!!
Seriously, I have had a number of dealings with Pearsons and they have all been very simple and so pleasant to deal with. Fully deserve 5 stars.
Thank you.

12 stycznia 2024
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Odpowiedź od Pearson Cycles

So pleased Tony, we are always more than happy to help you, thanks for your loyalty.

Oceniono na 5 z 5

10/10 bike, 10/10 customer service

I purchased my bike about 6 months ago from the the Chiswick store. They were great at talking me through bike options (as someone who has a shockingly low bike knowledge for the amount of time spent on a saddle). They were really great at helping me maximise my value with my budget constrained by the cycle to work scheme. I went for Hoopdriver cut and thurst with carbon wheels.

6 months on and I LOVE my bike. It’s running smoothly, looks great & I’m convinced knocked a good 30 mins of my iron man time.

I had a minor issue 6 months on where my gears weren’t shifting. I was passing the store on my way home so popped in. The customer service was great, they looked at it straight away (for free!), answered all my stupid questions and even explained exactly how I should be cleaning my bike (turns out the bike was fine, but my gear cables froze due to cycling in -5 degrees having washed my bike the day before…).

Generally great experience, could not recommend enough.

19 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

Terrific to hear your valued feedback and we will be here for anything other help you may need Caitlin. It’s always a pleasure to see you.

Oceniono na 5 z 5

Nice jacket

Nice jacket, good quality and great price in the January sales.

12 stycznia 2024
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Odpowiedź od Pearson Cycles

Thanks for your order David, we hope you enjoy the Field Day jacket.

Oceniono na 5 z 5

Great products

Great products, great service.

12 stycznia 2024
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Odpowiedź od Pearson Cycles

Much appreciated Roger we hope you enjoy many more miles ahead!

Oceniono na 5 z 5

Very comfortable bib shorts and good…

Very comfortable bib shorts and good fit, which is often a struggle

10 stycznia 2024
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Odpowiedź od Pearson Cycles

Thanks GD - good to see you still riding and thanks for the valuable feedback.

Oceniono na 5 z 5

Great products

Great products, well constructed, really good fit and exactly as described in the size guide. Delivered really quickly and in packaging that is ecologically thoughtful.

15 stycznia 2024
Oceniono na 2 z 5

Bike fit - disappointing

On the day bike fit with Nas was generally very good but thereafter the experience was dreadful.

Firstly it took three phone calls/emails to actually get a copy of the bike fit report sent to me over three weeks later. The bike fit report still has blank values for handlebar drop (L) and reach (M) which I fed back twice. Key measurements. Still not received these measurements after asking twice.

Secondly, I was recommended shorter 165mm cranks which I purchased on the day (Ultegra) from Pearson but the receipt I received did not itemise these. I have requested an itemised receipt to which GP replied 'sorry did you buy cranks from us?'. Still no itemised receipt or response to my email reply to GP. It would be useful given the significant problem/warranty issue with Shimano cranks.

Thirdly the post fit follow up. I chased up on this (Pearson do not contact you to arrange a follow up even though it is advertised as part of their fitting service). I have now been offered this but on reflection, given I still have an incomplete bike fit report and no receipt for the cranks I purchased I've lost faith.

I paid Pearson £550 in total for the bike fitting service and their recommended modifications.

14 września 2023
Opinia niezależna
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Odpowiedź od Pearson Cycles

Dear Andrew thank you for your feedback we are sorry that your fit was not up to scratch, this is highly unusual. We will investigate further and come back to you. Apologies again.

Oceniono na 5 z 5

Field jacket

Great jacket,well made. Close fitting.

4 stycznia 2024
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Odpowiedź od Pearson Cycles

Thanks David - we hope you enjoy your Field Day jacket, especially in this chilly weather!

Oceniono na 5 z 5

Hugely useful bike sizing session

Hugely useful bike sizing session, very informative and I’m sure will make my riding more comfortable and efficient. All mod cons at the oldest bike company in the world!

4 stycznia 2024
Opinia niezależna
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Odpowiedź od Pearson Cycles

Great to hear Greg, thanks for the feedback much appreciated. Wishing you many more comfortable rides ahead. Hny!

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