Peacock Bazaar Recenzje 

402
Wynik TrustScore: 2.5 na 5

2,4

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Ordered for Christmas - after waiting four weeks it still hadn't been dispatched. Asked them to cancel the order and refund. The order was cancelled and refund applied within 24 hours. Managed to... Zobacz więcej

Oceniono na 2 z 5

It has been almost 2 weeks since I placed my order#14688 and it still has not been dispatched. Contacted customer service but received more excuses (high volume of orders, increase in fraudulent acti... Zobacz więcej

Oceniono na 2 z 5

ordered in the 27th Nov says dispatches in 2 to 3 days, still not got it, emailed in and they came back with every excuse under the sun as to why it has not been sent, it's unacceptable. Don't say y... Zobacz więcej

Oceniono na 3 z 5

I ordered perfume on 6 November 2024 for a birthday in line with their policies for delivery. Today is the 17 November and I have received nothing. I keep getting the same automatic reply about th... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Dostawca kosmetyków i perfum

Napisane przez firmę

Quality and authenticity are our utmost priorities. We collaborate directly with trusted manufacturers and authorised distributors to source our perfumes, guaranteeing that every bottle you receive from us is genuine. We take pride in providing you with an authentic and enchanting fragrance experience that captivates your senses and leaves a lasting impression. Our aim is to offer you your favourite brands, at great prices!


Dane kontaktowe

2,4

Słaba

Wynik TrustScore: 2.5 na 5

402 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

2,4

Wszystkie recenzje

(402)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 1 z 5

Peacock Bazaar - Buyers Beware!

Share the views of many...What an absolute nightmare to deal with.
Ordered on 30th November and despite my making several enquiries, I keep receiving wordy e-mails about why they're unable to fulfil my order just yet.
They've consistently told me about high levels of fraud, their staff shortages and over demand on their services but haven't answered my questions.
I'm unsure if they're actually going to be able to supply my order, let alone in time for Christmas; I'm really frustrated by my dealings with them and I couldn't recommend them.
I sincerely wish I'd read the reviews before taking advantage of seemingly great bargains.

12 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Item still not delivered after 3 weeks…

Item still not delivered after 3 weeks of waiting. Standard template response when emailing to chase up the order, full of excuses. Don’t state 5-7 days delivery if you can’t fulfil it!! Make sure to pay with PayPal or similar so you can get a refund when your purchase doesn’t arrive.

12 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible customer service, AI?

The company gave me an estimated delivery date when paying for the product and once you have made the purchase you hear nothing from the company, I emailed to ask where my order was and they said they can’t give me an estimated delivery date and that my order still hasn’t been dispatched nearly 3 weeks later. I asked for a refund as I need the item for a particular date and I got the same generic email back word for word as I did initially after I emailed & my refund request was completely ignored. Very Disappointing.
The company only acknowledged my refund request after I posted this review.

29 listopada 2024
Opinia niezależna
Logo Peacock Bazaar

Odpowiedź od Peacock Bazaar

We sincerely regret your experience and truly appreciate your feedback. We deeply apologise for any inconvenience caused. Regarding your order, please note that due to the festive season, dispatch times may be longer than usual. However, one of our customer service team members has already been in touch with you to confirm whether you still wish to cancel your order. If that is the case, please let us know, and we will process your refund immediately.

Oceniono na 1 z 5

Careful as no guarantees for Xmas delivery for order placed in Nov!!

I placed an order for a Xmas present for my husband on 30th Nov. I hadn’t received any update by today (9th Dec) so I chased it. Peacock has just advised that they don’t know when my order will be delivered and will not guarantee that it will arrive in time for Xmas.

Further update - I chased my order again yesterday 19th Dec) and received a response that my order has been cancelled and they will refund me. I wonder what would have happened if I didn’t chase it. I’m beyond disappointed as I’m left with no Xmas present so far for my husband, despite being super organised and placing the order in November originally. In addition I’ve now lost out on other Black Friday discounts for the same product and so it will cost me a lot more to purchase elsewhere. I’m gutted and will never purchase from Peacocks again.

30 listopada 2024
Opinia niezależna
Oceniono na 2 z 5

2 WEEKS and my order has still not been dispatched

It has been almost 2 weeks since I placed my order#14688 and it still has not been dispatched. Contacted customer service but received more excuses (high volume of orders, increase in fraudulent activity, low stock levels, etc...) rather than any help in trying to speed up the processing of my order.
Disappointing!!!!

26 listopada 2024
Opinia niezależna
Oceniono na 1 z 5

Excuses excuses that's all you get but…

Excuses excuses that's all you get but no perfume, I told them perfume this week or cancel order if they did not do this I would get onto credit card provider and get money back of them.
They answered they had cancelled order, so I hope I get money back very soon.
So wasted 2 weeks what a shit company.
KEEP WELL AWAY

9 grudnia 2024
Opinia niezależna
Oceniono na 2 z 5

Update to my last review it's know been…

Update to my last review it's know been 15 days still no delivery not even a dispatch date. Only communication is me emailing them but still won't give a valid answer my bank told me they received the payment and it was in there account by the 3rd day cleared by 5th day so why hasn't my order been dispatched I will be contacting trade in standards bcz this is false information I've waited 15 days. They even answered my question on another review saying we dispatch within 5/7 days clearly NOT ....Order #14617

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Customer Beware! Avoid at all costs!!!

Oh my God. What an absolute nightmare to deal with.
Ordered on 24th November and despite my making several enquiries, I keep receiving wordy e-mails about why they're unable to fulfil my order just yet.
They've consistently told me about their staff shortages and over demand on their services but haven't answered my questions.
I'm unsure if they're actually going to be able to supply my order, let alone in time for Christmas; some of my order is for gifts I'm really frustrated by my dealings with them and I couldn't recommend them.
I sincerely wish I'd read the reviews before taking advantage of seemingly great bargains.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Not good!

Not good!

Shame I hadn't looked at any reviews!
Placed an order (#13982) on the 21st November. Not even been despatched. Chased today to receive a long winded standard response everyone seems to be getting.
"We're getting lots of orders, don't have staff on the Warehouse..." Etc etc.

I then didn't get an estimation on when it would be despatchedml. Just that they'll get to it when they'll get to it.

A real shame.

May have to place another order elsewhere to ensure I'll get what I was hoping to get in time for Christmas.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

I would give zero stars if it were an option.

I would give zero stars but it’s not an option .
Ordered something for a gift for a birthday , shame I didn’t read the reviews first .
How on earth can it be Ok to wait such a ridiculous length of time for dispatch of any item in this century in a developed country ?????
Ordered well in advance and now totally ruined a thoughtful gesture . Beyond disappointed and really rather cross. NEVER AGAIN.

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Cancelled order

Sadly I cancelled my order and got a refund. After 10 days my item had still not been posted. I emailed and was told they had my order but could not tell me when it would be posted. I ordered the same item Elsewhere and got it in 2 days.

4 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Terrible delivery service

Placed an order, waited over 2 weeks before chasing to be told, things are very busy and every order has to be checked to see if its genuine due to fraud. The fact you are busy and don't have enough staff is not my problem. I would not advise anyone to place an order unless they are able to wait weeks or may be months for an order to be processed. Pay a bit more and get the item you want .

9 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Wish I'd read these before ordering

Wish I'd read these before ordering. Ordered a perfume (at a great price - this can't be disputed!) on the 20th November. It's now the 9th December and it's not even on its way yet. Thought I'd given stacks of time before Christmas, but now thinking I might have to get a different gift.

As all have mentioned, same generic response saying I'll get an email when dispatched. So probably 2025 at this rate?

Order #13867

9 grudnia 2024
Opinia niezależna
Oceniono na 2 z 5

Bought two perfumes

Bought two perfumes, Lancôme Idole Aura Eau the parfum and Lancôme La vi est belle Eau de parfum, two very expensive perfumes and the do not last long, even a day. I am very disappointed as I used to buy it from the perfume house and it used to last for 24h and on my coat for long!
I don’t understand why it is not last or they are not original…???

2 października 2024
Opinia niezależna
Oceniono na 2 z 5

10 days and still not dispatched!

ordered in the 27th Nov says dispatches in 2 to 3 days, still not got it, emailed in and they came back with every excuse under the sun as to why it has not been sent, it's unacceptable. Don't say you are going to dispatch in 2 to 3 days when you clearly have no intention of it, I'd love to review the product but alas it has yet to turn up!
Update, I cancelled my order as still no dispatch details and in fairness they did refund me straight away.

7 grudnia 2024
Opinia niezależna
Oceniono na 1 z 5

Avoid!

Avoid!! It took 8 working days and they still hadn't sent my order, just gave loads of weird and unbelievable excuses. I am not sure how it takes 5-7 working days to fulfil an order if you actually have the item in stock. Hard to say if this is a scam or not, but they are fully useless. Total waste of time.

7 grudnia 2024
Opinia niezależna
Logo Peacock Bazaar

Odpowiedź od Peacock Bazaar

We’re sorry to hear about your experience. Your feedback is important to us, and we regret any inconvenience caused.

Unfortunately, we have been unable to locate your information in our customer records. To assist you further and resolve this matter as quickly as possible, could you kindly provide us with your order number or any additional details about your purchase? Alternatively, please feel free to contact us directly at contact@peacock-bazaar.co.uk

We hope you'll be peacocking with us again in the future!

Oceniono na 4 z 5

100% genuine you just have to wait …

100% genuine you just have to wait about 3 weeks so if you need for urgent birthday give yourself plenty of time. I save about £30 on the item I ordered so well worth the wait. Customer service is good they always respond back

6 grudnia 2024
Opinia niezależna
Oceniono na 3 z 5

Great prices

Great prices, however delivery was slower than normal, maybe Xmas time is busy so I’d still use this company again👍

15 listopada 2024
Oceniono na 1 z 5

I ordered some perfume on the 25th…

I ordered some perfume on the 25th november 2024 and it's been 11days now and still not recieved it ive emailed them and get the same response as everyone else gets so I have now asked for a refund they was quick to reply to my emails saying the same thing over a few times now but got no reply when asked for a refund as yet

6 grudnia 2024
Opinia niezależna

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