Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

PD Pet insurance is the most amazing pet insurance. I switched to them from another company. Our fur baby Penelope unfortunately became very sick very fast and passed suddenly. I rang PD insurance s... Zobacz więcej

Oceniono na 5 z 5

My pet lucky has insurance but transferred to PD Pet Insurance because the coverage is a lot better and cheaper as well. Thanks Shani for helping me set up my dog’s policy. She was friendly and she ex... Zobacz więcej

Oceniono na 5 z 5

Out little Ash had an obstruction and had surgery to remove it. Pd Pet Insurance paid for everything. Their service and support has been amazing. Thank God for a good insurance company that I can trus... Zobacz więcej

Oceniono na 5 z 5

My dog Layla was advisor go to PetRehab for her very bad arthritis in her hind leg. Contacted PD pet insurance to see if she was covered. Mallory the insurance claims officer said she’d ring my ve... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Ubezpieczenia zwierząt
  2. Firma ubezpieczeniowa

Napisane przez firmę

Irresistible Pet Insurance. PD Insurance is a local pet insurance specialist that's 100% committed to protecting you from the unnecessary shock of a hefty vet bill. If you’re looking for low cost, high value pet insurance, you’ve arrived at the right place. Compare pet insurance plans with us. PD Insurance has everything you need to safeguard your beloved dog and/or cat. We offer three simple plans so you can easily choose the best option for you, your pet and your budget…


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

145 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

Excellent service

Excellent service and so prompt with the rebate. Much appreciated, thank you.

28 września 2022
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Odpowiedź od PD Insurance

Hey Gill, Thank you so much for taking the time to leave an excellent rating. We thank you for allowing us to insure your furbaby!

Oceniono na 5 z 5

Lovely friends Thanks so much for you lovely support…

Thanks so much for you lovely support when we lots our little mate Meg. You understand how upset and devastated we were.

17 września 2022
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Odpowiedź od PD Insurance

Hey Esmey, So sorry to hear about the loss of Meg, I'm sure she was a massive part of your family, hugs to you!

Oceniono na 5 z 5

Phone Calls are gold

I especially love the phone calls I've made when I I've made a claim and need to add more information.. the people I've spoken to are pleasant and polite and quickly and easily solve my problem... I often share my positive rating of PD insurance when people ask for a cheap and easy insurance on social media.

30 września 2022
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Odpowiedź od PD Insurance

Hey Linda, We really appreciate you taking the time to share your rating with us.

Oceniono na 5 z 5

The fact I got a refund back

The fact I got a refund back. It would mean alot if genetic conditions such as hip displsia had a higher claim amount but I am grateful that the amount renews each year so thank you

20 października 2022
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Odpowiedź od PD Insurance

Hi Shannon, our pet claims peeps take a lot of pride in getting our claims processed super-fast, so thank you for taking the time to share how it’s worked out for you. It means a lot to get feedback like this!

Oceniono na 5 z 5

Super easy to deal with!

Super easy to deal with! The claims process is so easy via their website, you get a response immediatly and payment was made to us within 3 days. I am so happy we switched to PD and I would and have recommended to others.

27 września 2022
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Odpowiedź od PD Insurance

Hey Sarah, I’m very happy to hear you found our claims service so pawsome! We aim to please!

Oceniono na 2 z 5

Late payment. Had to ring up after not hearing…

Had to ring up after not hearing anything from you for nearly two weeks(which I’m glad to say is not usual). Turns out I’d sent everything you needed but the claim just hadn’t been processed.
In your favour it was rectified immediately after my call and I received payment within a couple of days. Thank you

18 października 2022
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Odpowiedź od PD Insurance

So pleased to hear it was quickly resolved, many thanks for your feedback.

Oceniono na 5 z 5

Fast no hassle claim process

Fast no hassle claim process, super fast payment.
Well done

16 września 2022
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Odpowiedź od PD Insurance

Hey Jo, thanks for your kind words and giving us 5 stars. I’m glad we were able to your day!

Oceniono na 5 z 5

Excellent Service

The claim process was quick and easy. Payment was prompt and everything was done online. Thank you PD Pet Insurance!

21 października 2022
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Odpowiedź od PD Insurance

Hey Shelly, it's pawsome to hear how we’re able to make our 4 & 2 legged members day!

Oceniono na 5 z 5

Being prompt with the payments and so…

Being prompt with the payments and so polite when I phone thank you for helping with our poor pup

17 października 2022
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Odpowiedź od PD Insurance

Hey Sharon and poor pup, I’m very happy to hear you found our claims service so pawsome! We aim to please!

Oceniono na 3 z 5

Prescribed kibble not covered

I took my dog to the vet as she was intermittently vomiting over a period of a week and I grew concerned
The vet determined that she was reacting to her kibble and gave her antivomiting medication and prescribed Vetenary Gastrointestinal kibble to resolve her health gut health issue.
PD pet insurance did not cover this medicinal petfood and I wasn't happy with that outcome.
I can totally understand that you wouldn't cover petfood per say but this kibble was prescribed as medication so I would have thought it would be covered.

22 września 2022
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Odpowiedź od PD Insurance

Hi Simone, It looks like we fell short on giving you the full reasons why your claim was not fully covered, and that’s not okay. I want you to know that we take all our member feedback on to improve and sometime regrettably we are not able to cover some aspects of the claim.

Oceniono na 5 z 5

Pd insurance have been awesome in…

Pd insurance have been awesome in responsiveness to claims, prompt payment and monthly fees are reasonable.

21 października 2022
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Odpowiedź od PD Insurance

Hey Nadia, Thanks for the positive review! We love hearing from our members– especially when our lightning-fast claim service can make make such a difference.

Oceniono na 5 z 5

good and fast claim

21 października 2022
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Odpowiedź od PD Insurance

Hey Jia, We appreciate the kind words! I’m thrilled to hear that all is now well in your fur family!

Oceniono na 5 z 5

Very quick payment and easy claim…

Very quick payment and easy claim process.

9 września 2022
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Odpowiedź od PD Insurance

Hi Sue, Thank you for taking the time to review us! I’m sure that our claims team will be thrilled to hear this.

Oceniono na 5 z 5

It was refreshing to have an actual…

It was refreshing to have an actual person to speak with relating to queries and the claim was settled within a short timeframe which was excellent. Thank you PD team.

13 września 2022
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Odpowiedź od PD Insurance

Hey Laura, yes you get a real person at the end of our phones, Its pawsome to hear how we’re able to make our 4-legged & our 2 legged members day!

Oceniono na 3 z 5

Omg I’m sick of the back and forth…

Omg I’m sick of the back and forth evidence requirements when the invoice has the overall information our poor vet also has to display notes which I’ve constantly had issues with pd insurance not looking closely enough at ALL the evidence supplied before asking for the exact same information that was originally supplied. Perhaps I should a charge PD insurance for my time and what I’m getting invoiced from the vet to supply the information. It’s not good enough. Also I’ve been deliver claims and I am still unsure why. We are looking at other providers currently. We are not happy.

21 października 2022
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Odpowiedź od PD Insurance

Hey Gillian, Thanks for letting us know about your experience with the team. It sounds like we dropped the ball and the frisbee on this claim. The Pet team take a lot of pride in getting our claims processed super-fast, so thank you for taking the time to share how it’s worked out for you and rest assured your feedback is not lost on the team!

Oceniono na 5 z 5

I always appreciate the rapid refunds…

I always appreciate the rapid refunds and also the kind note wishing my dogs a quick recovery

13 września 2022
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Odpowiedź od PD Insurance

Hey Cherie, Thanks for the positive review! We love hearing from our members– especially when our lightning-fast claim service can make make such a difference.

Oceniono na 5 z 5

Always quick and efficient

Always quick and efficient
Although I’m very very disappointed with changes to excess as a pensioner 20 % is off each claim is much better for me as now I can’t clam on smaller feed

9 września 2022
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Odpowiedź od PD Insurance

Hey Margaret, we needed to make these excess changes to keep our policies relative and affordable for all, sorry that its not quite worked for you in this instance, by all means go into your managed portal and change your excess as we have $75, $125, $175 and the lower one may work for you better, thanks again for your feedback!

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