PayPoint.net Recenzje 

140
Wynik TrustScore: 1.5 na 5

1,3

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

Wasted 3 hours today trying to get an idp. Used to be so easy at the post office. 3 hours later I still don’t have one. Ignore the website as retailers have stopped issuing them as it takes... Zobacz więcej

Oceniono na 1 z 5

So, so bad. They’ve taken over the international driving permits from Royal Mail, with absolutely no ability to substantiate them - they barely have any stores, and the ones they do have are closed (d... Zobacz więcej

Oceniono na 1 z 5

Would give zero but unable to. We are a small independent shop who provides a small service using paypoint one and paypoint card services. Today once again the system went down so unable to process an... Zobacz więcej

Oceniono na 1 z 5

Stay away at all costs Decided to take on a PayPoint contract in February 2024 under the bravado that Collect+ services, counter cash services, over the counter bill paying and an... Zobacz więcej

Informacje dotyczące firmy

  1. Usługi biznesowe

Informacje przekazane przez różne źródła zewnętrzne

PayPoint.net is no more. Capita plc acquired PayPoint.net in Jan 2016 and combined it with their existing payments business to form Pay360 by Capita. If you're looking to leave a review for PayPoint services please use the PayPoint profile - https://uk.trustpilot.com/review/paypoint.com


Dane kontaktowe

1,3

Bardzo słaba

Wynik TrustScore: 1.5 na 5

140 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

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Inni użytkownicy przeglądali również

1,3

Wszystkie recenzje

(140)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 0

Napisz recenzję
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Oceniono na 1 z 5

For retailers

No retailers should sign up for paypoint, they are very tricky and make you sign for a 5 years contract. and shocking automictic renewal of another 5 years at the end off the contract. we informed we don't need their service but they were adamant that they send us letters of our auto renewal (no letter came from them). PayPoint thinks they have the monopoly of the market so they can do anything they want. The contract is very dangerous for retailers and footfall story is a fairy tale they try to sell to retailers. Do not sign up or get paypoint to your shops.

5 czerwca 2023
Opinia niezależna
Oceniono na 1 z 5

Unusable

Never able to get money out let alone £300 I need to get out to pay bills etc don’t use this service it’s impossible to get money out and can’t contact customer support by phone if you’re a consumer showing how little they care imagine having kids..

9 maja 2023
Opinia niezależna
Oceniono na 1 z 5

Dire Service

Went to local shop, the system was down !!! went to a petrol station, they have paypoint terminal but cannot accept voucher !!! FFS, get the finger out

18 lutego 2023
Opinia niezależna
Oceniono na 1 z 5

Awful and flawed system

Awful system. Tried 5 of the points on their website near me for cashout and all of them said that they don't do it because they don't hold cash. No way to filter the places that actually provide the service.

19 stycznia 2023
Opinia niezależna
Oceniono na 1 z 5

Just wondering if any of you had…

Just wondering if any of you had problem with their electricity? Help from Government, i've been going to few PayPoint in Central London so many time to getting the £67 to top up my electric, and a regular customer, they keep coming with so many excuses, either their machine is not working or they don't know what that voucher..Why is it so difficult??I had a print, download, shown my email from Scottish Power, passport, proof of identity. adress and say they cannot accept, the one retailer is Food&Wine, Charing Cross Road Central London

9 grudnia 2022
Opinia niezależna
Oceniono na 1 z 5

Stay away from PayPoint

Bought a voucher in 2011 because I found the idea intriguing. Never found an opportunity to spend the money (50 GBP) anywhere. When Brexit drove me back to Germany after 15 years I tried to get my money back. The telephone help line on the voucher did not work anymore, and I had other things to worry about in the middle of an international relocation amid a pandemic.

Now I tried again by approaching PayPoint directly. They told me the only way to take advantage of my voucher is to negotiate matters with the "store", it's at their disretion whether they will do anything. Most likely they would not, it was explained to me, because they are not guaranteed that they will get reimbursed for the voucher. What?!

That's not how I understood the bussines idea but anyway. Stay away from this, the general idea is possibly good, but the implementation is not working at all and the customer support is non-existent.

12 listopada 2022
Opinia niezależna
Oceniono na 1 z 5

I was try 10 shos with PP nobody accept…

I was try 10 shos with PP nobody accept to change £66 Vauocher . I don't know where I should going to change Vauocher to energy credit , why government never not care about this issue? Where we should going to change this Vauocher ?

24 października 2022
Opinia niezależna
Oceniono na 1 z 5

I advise all business retailers do not…

I advise all business retailers do not work with pay point worth company ever seen it ! Until you have contacted they’re so nice when you got contacted you will see how to playing your mind! P.P make me sick! if you cancel contact you have to pay £2500 charge no profits at all just customer buy things because of P.P which is not true no any p.p customer spending 1p
Remember god send people to your storage no stupid p.p👎🏿👎🏿👎🏿👎🏿

6 października 2022
Opinia niezależna
Oceniono na 1 z 5

Rubbish service

Received a £90 cash voucher and was told that it could be redeemed at any paypoint location. Tried 6 different stores including co op, Esso and budgets before I found anybody that would help with it. This is the same type of cash voucher given by local authorities to struggling families so find it disgusting that it is not compulsory for paypoint stores to offer the service.

24 sierpnia 2022
Opinia niezależna
Oceniono na 5 z 5

Paypoint has the best service in UK.

Paypoint has the best service in UK.
Paypoint keep up good work.
Excellent service by the staff.
Excellent a teamwork.
THE BEST IN UK PAYPOINT
EXCELLENT SERVICE. I WILL RECOMMEND TO ANYONE TO USED PAYPOINT.

13 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Very disappointing service

Very disappointing service. The QR code never works and they hold the parcels without releasing even if they know we are the correct customers after sharing the ID proof. I am lost lot of money . Never order or use paypoint service.

12 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

Can't give them 0 stars - so forced to give them 1

The only reason that I am giving PayPoint a star, is that it appears that you cannot give them no stars...
Customer service is non existent for consumers, stuck in the middle of their B2B nightmare setup, and who are reliant on them in order to process energy payments...
There is no customer service number for consumers - you are simply told to email them - but no email address on their consumer customer service website page.
Once you have eventually found your way to a contact form, their response is to tell you to get their merchant to call them...
Their merchant is uninterested and rude - refusing to call them, so I am now stuck trying to get 2 parties to speak with each other - which has nothing to do with me, or my transaction (which says it is confirmed on the receipt...)!
So, no customer service to call, rude and obstructive merchants, my credit in their system - but not on my meter for days...

2 sierpnia 2022
Opinia niezależna
Oceniono na 1 z 5

sh..it company sh..it customer services…

sh..it company sh..it customer services all of them full of lies .. i got the till for the next day but I've been waiting for 19 days for them to come to the shop and when i call them everyone telling me something different .. tomorrow is there last day to get answer if there's no answer they will find the till outside the shop ... I hope someone from the company read my review

6 czerwca 2022
Opinia niezależna

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