Pax8 Recenzje 

If you explain PAX8 to people familiar in the IT industry, they might say: so they provide you your Licensing (MS, Keeper etc.) yes, but in fact, thats just a practical side of our relation ship with PAX8, PAX8 helps us with Security, Microsoft Azure, and tailor made solutions all with 1 purpose: help our clients thrive! the accountmanagemt, professional services and help in general is rock solid.

I've been a very happy customer of Pax8 since they great entered the UK about 5 years ago.
We used them because they offer a level of service I don't think their competitors can (or strive to) offer.

Pax8 has consistently been a valued partner for us as an MSP. What sets them apart is their commitment to delivering exceptional service and being genuinely invested in our success.

Their team is always quick to respond, proactive in addressing questions, and highly knowledgeable across the solutions they offer. We particularly appreciate their ability to provide independent advice, helping us make informed decisions that are in the best interest of both our business and our customers.

Beyond distribution, Pax8 serves as a trusted sounding board when it comes to packaging and positioning customer solutions. Their insights, market knowledge, and willingness to collaborate have been invaluable in helping us develop competitive and customer-focused offerings.

If you are looking for a distributor that combines expertise, responsiveness, and a true partnership mentality, we can highly recommend Pax8.

We have been a Pax8 partner for a number of years and it has become the backbone of how we deliver Microsoft and cloud services to our clients. As a UK managed service provider looking after over 120 clients, we need a Cloud Market Place that is reliable, responsive and easy to work with, and Pax8 consistently delivers on all three.

The platform makes provisioning, licensing and billing straightforward, which saves our team real time every month. Support is quick and knowledgeable, and we have always had a named contact who understands our business rather than being passed around a queue.

What sets Pax8 apart is how much they listen to partners. Having the opportunity to sit on the Partner Advisory Council has given us first-hand insight into how seriously they take partner feedback. Ideas are discussed openly, and we have seen partner input shape product decisions and improvements to the platform. That is rare in this industry.

Pax8 has helped us grow our recurring revenue, add new services to our stack and stay ahead of the changes Microsoft keeps making to its licensing. I would happily recommend them to any MSP looking for a distributor that treats partners as genuine partners.

Wow! What bad reviews. That is not my experience. I feel sorry for all of those who have such bad experiences. I started using Pax8 in 2022 and it works great for us. We're an MSP with 13 employees and about 300 customers. The sync between Autotask och Pax8 was the one thing that made us do the switch. We save maybe 4-8h every month efter the switch. We also get good help from Pax8 about changes from the suppliers (like Microsoft) and of course also support on tickets/problems we have.
I had Crayon and Arrow before and Pax8 works better for our company.

Pax8 - just another crooked vendor that specializes in collections for fraudulent claims against it's resellers or MSPs.

What a total disconnection from reality if I'm allowed to say so. They attempt to collect what was never rendered or delivered by their services. I hope no other MSP resellers uses these maggots, they are truly untrusted and don't act in good faith under any conditions. BUYERS BEWARE! - Pax8 is not a trusted partner for any IT services company that delivers trusted services. You'll be sorry that you dealt with a team of misfits and thieves. Pax8 just like Vanta and Kaseya threaten resellers with extended collection practices and credit reporting threats if their requests for collection isn't accepted - don't be fooled, Pax8 uses these tactics to extort money from it's reseller base.

We've worked with Pax8 since 2021, when they first arrived in the UK. They've grown considerably since then and a lot has changed with that growth, some of it for the better and, some perhaps not. Any global organisation of this size and scale is going to have its faults (hence a fair 'great-but-not-quite-perfect' 4* rating), and those need to be weighed against the benefits. In my experience you get out of a relationship like this what you're willing to put into it. And importantly, as we say to our customers, nobody is perfect and we'll inevitably fail to meet expectation, rightly or wrongly, at some point. Measure us on how we take ownership of that, how we respond and the proof of our actions.

And that is what sets Pax8 apart from the alternatives - they choose to listen. I believe our feedback is heard and acted on. We have monthly strategic meetings with an incredible Account Manager, Jack W, who's backed by a team of product and vendor specialists, and those sessions have real substance. If and when things do go wrong, the right people end up in the room until it's resolved. That's really rare in my 20+ years experience in this industry.

As a business we must lead innovation and stay ahead of the curve so we can bring that to our own partners. That takes effort on our part (being "customer zero" at every opportunity and making strategic decisions quickly), and Pax8 support us in that exceptionally well. No previous distributor has come close to being that willing.

The annual Beyond conferences deserve a special mention too. They play a big part in shaping our strategy for the year ahead, and they're a big reason we can keep leading innovation with our partners.

If you're prepared to engage with them properly, Pax8 are definitely a partner worth having.

Horrible service and support. This must be the stupidest business I have ever come across. If you don't have $500 of business a month they will charge your $30/mth. What type of idiot creates a service like that?

If you try to cancel they will tell you to talk to an account manager that doesn't exist. This business is a scam and I hope all the vendors backlist them from reseller services.

Unable to cancel my account. I have been sent in circles by support and they are unable to help. I've sent 14 emails to different support desks and account managers based on Pax8's own advice. My account is still open and accumulating charges. Avoid this company like the plague.

No one to speak to, neither support or account management. You can only email Americas Cloud Agent which is an AI agent and hope to get a AI clueless response after 3 days

Not a great experience for a smaller MSP. Bad support and Hidden charges appearing on their invoices withour exoplainingt hose when they onboard you. Very deceitful practice.

Pax8 may suit larger providers with higher licence volume, but our experience has been disappointing. The sales process was very focused on getting us onto the platform and moving Microsoft licensing across, but the ongoing costs and commercial conditions were not made clear enough before we committed.

The biggest issue is the Marketplace Fee. This was not properly explained during onboarding, and once it appeared on billing, it changed the value of the whole arrangement. For a smaller MSP, the margin on Microsoft licensing is already limited. Adding a fixed monthly fee can wipe out that margin entirely.

By the time this became clear, we had already linked customer tenants and purchased annual NCE licences through Pax8. That puts the partner in a difficult position, because Microsoft annual commitments are not something you can simply cancel and walk away from.

Support has also been underwhelming. We have had tickets closed without the issue actually being resolved, which is very frustrating when the matter involves billing or client licensing.

My advice to other small MSPs would be to get every fee, threshold, support condition, and billing rule confirmed in writing before moving any customers across.

Really poor experience, support is less than useless extra charges appearing on my invoices and no clear explanation why 2 years ago they were great but Pax8 is becoming one to avoid.
i also deal with Ingram who are not much better but supports been more helpful i will switch my cloud 365 backup products through them i think

I honestly wish I had read the reviews here before we partnered with PAX8. I thought Dell was a nightmare to deal with but PAX8 support and service are the WORST! No problem, getting sales to sell you something and assign you an account manager that will change multiple times with no notice and who is capable of helping with NOTHING! Support calls take forever to be answered and then it seems the support techs are just googling stuff and not even competent with the products. MIGRATION support is a joke! Ask for an update and get a don't contact us for at least 10 days after the ticket and it could take up to 60 days to complete! Seriously 60 flipping days to move a customer from one PAX8 partner to another when the paperwork is all in place to do so. If zero stars was an option I would give a zero star rating. This company does not care about you after the sale, look elsewhere until they get bought out and clean up their act.

The system is needlessly complex and difficult to set up. Support quality is poor for smaller partners, and despite multiple attempts, my requests to close the account are being ignored.

!!!!!AVOID THIS COMPANY!!!!! Once a great company to work with. Now an absolute nightmare. Can't even get answers to the simplest questions like when I can expect my order to be fulfilled. No updates for days after placing an order for licensing needed for a project coming up. If you're an MSP looking to move to Pax8, I highly recommend looking for any other option, and don't get married to this nightmare of a company

We've been a customer of PAX8 for far too long. We've managed to move every customer but one away from PAX8. They're smoke and mirrors. They offer nothing int he way of support. I contact them recently with and issue of email spoofing. The tech was about as incompetent as they come. I asked to have the case sent directly to Microsoft. PAX8 refused. They finally gave me some half baked instructions on how to gain control of the customer's account and launch a ticket directly with Microsoft. If you get Joseph Hirsh at PAX*, your are screwed. Useless as they come. The issue went unresolved and a user finally got phished. The damage was in the 10's of thousands due to encryption. Thanks Josh. You were a real big help.

PAX8 support is really a huge mess. You’re lucky if something like an MFA reset is done within two weeks. They leave you completely out in the cold. Victor O from support makes every effort to not help you at all. If you need support, PAX8 is the last place you should go!!"

Terrible Experience – Constant Billing Errors and Unresponsive Account ManagementWe moved our CSP services to Pax8 with high expectations, but the experience has been consistently disappointing. Our account manager is unresponsive, often ignoring messages for days and then claiming he’s replied when he clearly hasn’t.

Billing is an absolute nightmare — it’s wrong almost every month. We regularly receive emails from Pax8 admitting to overcharges or undercharges, which causes major issues for us. When they underbill, we lose money because we can’t just go back and re-invoice customers for missed charges — it makes us look unprofessional. When they overbill, our customers are understandably upset.

We’ve since moved our CSP back to our previous provider, and things are running smoothly again. It’s obvious Pax8’s leadership cares more about growth and power than supporting small partners. The lack of accountability and basic service is appalling.

I’d strongly advise other MSPs and IT providers to think twice before partnering with Pax8 — unless you enjoy chasing billing corrections, dealing with unresponsive reps, and explaining constant mistakes to your clients.

Would give 0 stars if I could due to non-existent support. I wanted to like Pax8, but as a smaller MSP they've proven to be too big to care which contradicts all of their optics.

Honesty time, they've thrown the company in the toilet. It used to be great, fast responses, knowledgeable people, friendly staff.

Then around April time, they changed from specialist sections (Microsoft calls went to a Microsoft trained specialist, Security calls went to Cyber Security trained staff) to 'Generalist Staff'.

This meant that everyone in all of support had to take whatever call or ticket came their way. Zero training, Zero partners, vendors or end customers being advised of the change.
The phones wern't updated, so anyone calling in still expected to reach the specialist that they'd selected on the Automated system.
and to top it off.... Staff were expressly told that they were NOT allowed to tell anyone that it was now generalist support or that they didn't know how to help them.

Add into this that upper management are ALSO trying to force staff to train their horrificly bad AI and that multiple members of HR were reportedly replaced by a different AI and it all went terrible extremely fast.

Its well known that they want to go public and were aiming for the 'fastest support response time' in the US but they broke the whole damn company and support at the time time.

Stay well away unless you want to sink a ton of money into a wasted venture. This company was great once, now its worse than a laughing stock.
Even the worst of their competitors would be better than Pax8 now.

On their phone system:
Sales - few staff, never answer the phone, don't even try
Support - you'll get someone who doesn't know your product and can't help. expect replies to take upto 3 weeks
Billing - goes to the Support Team (there is no billing team now)
Finance - Goes to the support team