Thank you for raising your concerns about data privacy and security. We understand that parents place great importance on protecting their children’s information, and we take this responsibility very seriously.
FlashGet Kids is designed with children’s safety and privacy protection as a top priority. The communication between the child’s device and the parent’s device uses end-to-end encryption (E2EE). Data is encrypted on the child’s device before transmission. Our servers only handle the transmission or storage of encrypted data and cannot access or read the actual content. When the encrypted data reaches the parent’s device, it is decrypted locally using the corresponding encryption key.
Because of this encryption architecture, our employees cannot view users’ private content, including children’s photos, messages, notifications, or other sensitive information. We do not have access to users’ decrypted data.
In addition, FlashGet Kids follows strict data retention and deletion procedures. Data collected through specific features is retained only for the period necessary to provide the service. Once the feature is no longer in use or the applicable retention period ends, the corresponding data will be permanently deleted from our systems and will not be retained or used beyond the purposes stated in our Privacy Policy.
We are also committed to following applicable privacy and data protection requirements and continuously improving our security practices to protect families who use our products.
Regarding claims circulating online about data retention, unauthorized access, former employee disclosure, or regulatory investigations, we take such concerns seriously. We would like to clarify that these claims do not reflect our actual data practices. We encourage users with specific questions about their account or data to contact our customer service at help@flashget.com, so we can provide further assistance.
Thank you for helping us maintain a safer digital environment for children and families.
