Papaki Recenzje 153

Terrible customer service. You should definitely avoid them. Ever since Team Blue acquired Papaki, things have gotten significantly worse

We have been using their web hosting solutions for about 6 years and we have received great support and platform stability.

We have been customers of Papaki for a long time, but unfortunately our recent experience caused serious disruption to our business and was handled very poorly.

For around one week, our production platform was experiencing continuous 500 and 502 server errors. During this time:

- users could not log in properly,
- lead forms and business operations were disrupted,
- paid advertising campaigns continued running while conversions were lost,
- and our team spent countless hours trying to investigate the issue.

From the beginning, support repeatedly insisted that the issue was related only to our application setup (WPML, redirects, caching etc.) and not to the hosting environment.

However, after exhausting almost every possible troubleshooting scenario together with our developer, we specifically asked Papaki to re-check the PHP memory limit configuration because we remembered that approximately 9 months earlier we had already requested a permanent increase for the exact same plugin (WPML) and similar instability issues.

At that time, the memory limit had been increased for our environment. What was never communicated to us, however, was that this increase was apparently temporary and would later be reverted without any notification.

After we insisted on testing this again, Papaki increased the memory limit back to 768MB.

Immediately after this change:

- the platform became stable again,
- the login issues disappeared,
- repeated tests worked normally,
- and the 500/502 errors stopped.

This happened instantly after the memory adjustment.

Despite this, support still avoided clearly acknowledging the role that the reverted memory configuration played in the outage and continued trying to attribute the issue mainly to the application itself.

What we found most frustrating was:

- the lack of transparency,
- the fact that such an important configuration change was reverted without notification,
- the amount of time lost investigating an issue that ultimately stopped as soon as the memory limit was restored,
- and the overall handling of a very serious production incident affecting a real business.

To be clear: WPML is a very widely used multilingual WordPress plugin and its higher memory requirements are publicly documented everywhere online. We were not dealing with some unknown or rare technical situation.

While the platform is currently stable after the changes were applied again, the financial and operational impact caused during that period was significant and could have been avoided much earlier.

I sincerely hope Papaki improves both its technical escalation process and its communication with business customers in the future.

We’ve been working together for nearly 10 years. We’re very satisfied with both the service and the support.

C. Bletsis
IT Manager at
Prosperity Bay Shipping Company Ltd

What sets Papaki apart is its excellent customer support, especially through phone and email.

i usually buy domain names from this company and i am realy pleased from their service
fast and reliable with no mistakes

I've been client about 13 years ago. When company sold prices goes very high. Now except gr domains other services are expensive than others.

Είχα πολύ καλή εμπειρία με το Papaki. Η αγορά domain και SSL έγινε εύκολα και γρήγορα, χωρίς προβλήματα. Το control panel είναι απλό και κατανοητό και η τεχνική υποστήριξη με βοήθησε άμεσα όποτε χρειάστηκε. Οι τιμές είναι λογικές και η εξυπηρέτηση επαγγελματική. Το προτείνω χωρίς επιφύλαξη.

I have been using PAPAKI services for years to register urls and I am very satisfied.

Έχω εξαιρετική εμπειρία με το Papaki.gr. Η πλατφόρμα είναι εύχρηστη, οι υπηρεσίες (domains, hosting, email) αξιόπιστες και η υποστήριξη άμεση και πραγματικά βοηθητική. Πολύ καλή σχέση ποιότητας–τιμής και ιδανική επιλογή τόσο για αρχάριους όσο και για επαγγελματίες. Συνιστάται ανεπιφύλακτα!

offering a wide variety of services specialising in Greek domains. Easy to find on their website. Services are running smoothly, with no problems so far. They have good domain offers from time to time. Happy to work with them

Easy to use, fast, and efficient.

Very easy to use and trustworthy

Top quality services

The best service i’ve ever have. People are always willing to help step by step.

I’ve been using Papaki for several years and I can confidently say it’s one of the best domain registrars and hosting providers out there.
Their platform is clean, fast, and extremely easy to use, even when managing multiple domains.

Papaki’s customer support is what truly sets them apart with fast responses, knowledgeable people, and consistently helpful solutions every single time. I’ve always felt supported and taken care of.

Overall, a highly reliable, professional, and trustworthy provider.
I honestly believe they’re one of the best in the market, especially for anyone looking for a smooth and hassle-free domain management experience.

Excellent support in all my questions