Pan-n-Ice Recenzje 

213
•
Wynik TrustScore: 3.5 na 5

3,7

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Zobacz, co mówią recenzenci

Oceniono na 1 z 5

I've never seen such awful service in my life. The woman asked what we wanted, then said that unless we decided immediately, she would not serve us (we simple wanted to review then menu to decide.) Sh... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We did the Pan n Ice masterclass-1 today at Westfield White City. Both our girls really enjoyed the experience. They enjoyed trying different flavours and understanding the technique. It is good val... Zobacz więcej

Oceniono na 5 z 5

One of the best dessert makers I've used! The pan doesn't take nearly as long to freeze the mixture into ice cream like commercial ice cream makers do, so no standing around waiting for hours, it's... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

I ordered for my son. Being a tourist, I didn’t know about the ice cream so asked the lady at the desk for help. She was busy with her phone and did not even look at me and pointed me to the pictures... Zobacz więcej

Informacje dotyczące firmy

  1. Lodziarnia
  2. również w kategorii:
  3. Cukiernia - desery
  4. Firma zajmująca się organizacją imprez i konferencji
  5. Organizator imprez
  6. Sprzedaż internetowa

Napisane przez firmę

The UK's original ice cream roll company - we make ice rolls 'in front of your eyes' within a fun, playful environment within 60 seconds! We also a DIY kit so you can now make these delicious treats from the comfort of your own home!


Dane kontaktowe

3,7

Średnia

Wynik TrustScore: 3.5 na 5

213 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Nie odpowiedziano na negatywne recenzje

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

3,7

Wszystkie recenzje

(213)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 3

Napisz recenzję
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Oceniono na 5 z 5

Couldn't recommend the DIY kits enough

Couldn't recommend the DIY kits enough, we LOVE it! We brought one to use over Christmas and the whole family had so much fun.

5 stycznia 2022
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi there Emily,

Thanks so much for your lovely review - sounds like you had a great time using our DIY plate over Christmas.

All the best,
The Pan-n-Ice Team

Oceniono na 5 z 5

So much fun - highly recommend!

I have got my son a starter pack and every time when I go back to get ice cream mix and ingredients I always know I will get my products on time, their customer service team is amazing as you are actually speaking to human beings. I have to say I have had nothing but positive experiences with pan-n-ice, such a cool product that brings everyone together!
I love their products, definitely worth every penny.

5 stycznia 2022
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Tanya,

Thank you so much for your lovely review - great to hear that your son has enjoyed it!!! We are super happy to hear.

Have a great day,
Team Pan-n-Ice

Oceniono na 1 z 5

Very poor product freeze for 24hrs last…

Very poor product freeze for 24hrs last about 15minutes maybe not even that then stops freezing the ice cream mix, I went the the top package deal and must admit there is no value for your money at all !!! I brought more of the same products used to mix the ice cream for £12.08 then what came in it even though half the products was not in the box and no triple ice cream mix either so gods knows why they thought a £5 refund would be good enough when u break down the costs £44:95 ice cream rolling machine 2 that last 10-15minutes max, then £45.95 for the ultimate pack when in reality it’s got around £10 worth of sweets and spreads if it’s all in there which ours wasn’t and half the products where replaced with something else as didn’t have the stock they told us but replaced with lower value and less quantity items then the ones missing !!!!!!! Not worth the money paid out for the customer but lots and lots of profit in it for the seller and u can tell shame when u see your child’s disappointment in their face so waste of £92:94 should have just brought the cheapest version of this and the gone to the shops myself lesson learnt here could have saved £45.00 four lots of ice cream rolls that’s ya lot max

26 grudnia 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Zoe,

Thank you so much for leaving a review with us, we are so sorry to hear you have not had a great experience with us as that is not what we aim for at all.

We are sorry to hear that your plate is not freezing as you would have expected it to, we recommend popping your plate in the freezer for 24 hours (upside down) on max cold temperature (there is normally a boost button on most freezers) and this should give you the most potential out of the plate.

We would so love to resolve this with you, if you would be so kind to email us at DIY@pan-n-ice.co.uk with your contact number, we can show you that we are truly a business that cares about their customers and we want every single customer to feel valued.

All the best,
The Pan-n-Ice Team

Oceniono na 5 z 5

Amazing product !

Amazing product !! Seen it in action a couple of times and super excited to get the Bubba and Ultimate pack for my 2 children for Xmas, their friends have one and they love it!!

Also tastes delicious :)

10 grudnia 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Max,

We are so glad you enjoy our DIY kits!! Thank you so much for your lovely review, and we hope that you continue to enjoy your product.

All the best,
The PNI Team

Oceniono na 5 z 5

Delicious Crepe Stand!

We had Pan-n-ice come and do a crepe stand at our office and it was a big hit! The crepes were delicious and the staff were very friendly and professional.

20 października 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Eileen,

Thank you so much for your amazing review - we are so happy to hear you enjoyed your experience.

All the best,
The Pan-n-Ice Team

Oceniono na 5 z 5

Birthday present

We bought this for our granddaughter on her 12th birthday. She was so excited and absolutely loves it.
The whole experience of purchasing this product was exceptional.

8 października 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Avril,

Thank you so much for your amazing review, we are so happy to hear that the experience has been fantastic and you are enjoying the product.

All the best,
The Pan-n-Ice Team

Oceniono na 5 z 5

Fantastic Product!

I recently received the DIY Kit and already we have had hours of fun with it. The product is straightforward to use and there is great content across Insta, FB, Tik Tok and Youtube to inspire you on different flavours and tutorials. Fantastic customer service as any questions we had the team came back to us very quickly in a positive manner. I loved the company when I first went to Westfields to their Kiosk and love it even more that I can have it at home now!

12 maja 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Harry,

Thanks so much for your amazing review - we are really glad you used the kit and loved it as much as we do! We look forward to seeing your exciting flavour combinations on our social channels soon.

Thanks,
Team PNI

Oceniono na 5 z 5

Pan-n-Ice Home Kits

I ordered one a DIY home kit from Pan-n-Ice and was extremely happy with my purchase!

The pan stayed cold long enough for the kids to make their own ice cream rolls, it was a hit!

I would highly recommend this product to anybody looking to change up the way they serve ice cream at home.

5 maja 2021
Opinia niezależna
Oceniono na 5 z 5

Best present ever!

I recently purchased the DIY kit and the kids love it. It’s easy to do and the whole family can get involved and not only have fun but enjoy delicious ice rolls at the end. Highly recommended to anyone who has kids perfect for birthday presents!

26 marca 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Jolie,

Thanks so much for your great review, we are so happy to hear you loved the product! A perfect gift for children and adults alike :)

Have a great day,
Lucy - PNI

Oceniono na 1 z 5

Poor customer service

Poor customer service. Returned damaged item and they refused to refund postage either way. Had to tell them that under The Consumer Contracts Regulations 2014 and distance selling they were obligated to refund me! Took over a month to resolve. Product is probably good but the customer service is very poor.

18 marca 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Ray,

Thank you so much for your feedback and we are so sorry to hear that you are not happy with the service you received. We believe our customers are the most important part of our business, and we always try to ensure that everyone is happy with our service. We will take all of your feedback on board.

Our team received your product back undamaged and processed the refund for you, we are sorry if you felt it was damaged when you received it.

We do hope we can welcome you back to our brand sometime in the future.

All the best,
The PNI team

Oceniono na 5 z 5

LBOK- Lovely bit of Kit

LBOK- Lovely bit of Kit. Great fun for the family and can't wait to roll it out when the sun starts to shine. Would highly recommend for young children.

6 marca 2021
Opinia niezależna
Oceniono na 5 z 5

Amazing product!

Wow! These pan n ice DIY kits are so much fun to use with my housemates on the weekend! The taste of the ice cream mix itself is very tasty. The ice rolls are delicious and it’s fun to try crazy flavours! 10/10 would recommend if you like ice cream.

6 marca 2021
Opinia niezależna
Oceniono na 5 z 5

DIY pans are great fun

Decided to buy a DIY Ultimate pack over Christmas for the kids. The whole family got involved making ice cream rolls - what a great experience! Absolutely delicious.

15 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

Wow wow wow

Wow wow wow! I had seen these advertised and thought they looked great but the kit exceeded our expectations. We initially bought this for the kids to use as an afternoon activity. It was INCREDIBLE. The kids chose their toppings that we had in the cupboard (Oreos, Nutella, lotus biscuits, lotus spread) and my husband (who thought he was a real life chef) put on a spectacular show creating all the different flavours. What’s even better is that the ice cream was literally the best we’ve ever tasted! This isn’t just something fun for kids, but amazing for adults to enjoy too. Once lockdown is over and we can entertain with friends and family family again, we will definitely be using the pan n ice kit as dessert and making ice cream for everyone! I’m still smiling about it. 10/10 from us

7 lutego 2021
Opinia niezależna
Oceniono na 5 z 5

DIY pans make a happy home

Lovely idea and a lovely product! We love the ice creams and were waiting to be able to do them at home! The kids absolutely love it and enjoy it so much every time! The customer service was outstanding.

14 stycznia 2021
Opinia niezależna
Logo Pan-n-Ice

Odpowiedź od Pan-n-Ice

Hi Evelina,

Thank you so much for your great review - it's fantastic to hear the children love it.

All the best,
The PNI team

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