Palm and Olive Recenzje 21

Wynik TrustScore: 4 na 5

3,9

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Zobacz, co mówią recenzenci

Oceniono na 3 z 5

Ordered a bench, after several weeks followed up by email to confirm delivery date. Was told delivery would take place in approximately two working days. Bench was not delivered, after a further week,... Zobacz więcej

Oceniono na 4 z 5

The Olive Tree is wonderful I couldn't ask for a more beautiful tree, and a palm exactly what I was expecting. The chaps who delivered were lovely. The only reason I haven't given 5 stars was the comm... Zobacz więcej

Oceniono na 3 z 5

I have to say that the plant itself was excellent.so why the not so great review.WELL one word delivery.if you are going to charge 40 pounds for so called tracked delivery,which takes 10 days ,which t... Zobacz więcej

Oceniono na 5 z 5

My first time ordering from this company and I am extremely impressed. I ordered a 5-6ft fortunai Palm and on its arrival today I was not disappointed it is really healthy and the size ordered. 100%... Zobacz więcej

Informacje dotyczące firmy

  1. Ogród

Napisane przez firmę

Palm & Olive is a UK-based specialist in premium garden trees, planters, and outdoor furniture. We offer a curated selection of Mediterranean and exotic plants—such as olive trees, palm trees, and Dicksonia ferns—sourced directly from trusted growers in Spain, Italy, and beyond. Our products are chosen not only for their beauty but for their ability to thrive in British gardens. We also supply handcrafted teak garden furniture and high-quality terracotta pots, bringing timeless elegance and natural charm to outdoor spaces. With expert customer service, nationwide delivery, and a passion for design, we help you create gardens that inspire. From city patios to country estates, there’s a right tree for every space.


Dane kontaktowe

3,9

Dobra

Wynik TrustScore: 4 na 5

21 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 3 z 5

Delivery updates

Ordered a bench, after several weeks followed up by email to confirm delivery date. Was told delivery would take place in approximately two working days. Bench was not delivered, after a further week, contacted again by email to enquire about delivery of order and received no response. I have since been contacted and assured the delivery is on its way and received confirmation of shipping. I am hopeful that the company could simply improve communicatiom around delivery timescales.

21 maja 2026
Opinia niezależna
Oceniono na 1 z 5

I bought a teak banana bench on April…

I bought a teak banana bench on April 5th. No contact at all other than a receipt. I have not received the item. I emailed the company on April 18, no reply. I used their contact form on April 28. No response! I told them if I do not hear from them by May 5, I am entitled to a refund but would still like the bench to be delivered! They are nearly out of time, they must give a refund if not delivered in 30 days. As I have not had any contact so far, I suspect I will have to contact my bank to claw the money back. Nothing but hassle! Check the company out on Companies House, then use Google maps to find the address of the person running this outfit.

5 kwietnia 2026
Opinia niezależna
Logo Palm and Olive

Odpowiedź od Palm and Olive

Dear JR,

Please accept our sincerest apologies. We fully recognize that we failed to meet the standards you deserve, and we are truly sorry for the silence you experienced. While we faced some unforeseen challenges behind the scenes that were out of our control, that is no excuse for the lack of communication.

We want to make this right immediately. Please email us with your order number so we can prioritize your case, whether that is ensuring immediate delivery or issuing a full refund. As a gesture of goodwill for the hassle, we would also like to provide you with a 30% discount code for any future order once we have resolved this to your satisfaction.

We are learning from this mistake and working hard to improve our processes every day. We hope to have the chance to earn back your trust.

Oceniono na 5 z 5

New Customer Review

My first time ordering from this company and I am extremely impressed. I ordered a 5-6ft fortunai Palm and on its arrival today I was not disappointed it is really healthy and the size ordered. 100% reccomend this company, I would purchase from them again.
The service support is good, always available if you have a query. Thanks

29 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Superb service

Superb service, with a personal touch. Really appreciate the excellent communication and friendly demeanour. It’s very clear that they care about their patrons

23 kwietnia 2026
Opinia niezależna
Oceniono na 1 z 5

I have not received the item yet

I have not received the item yet. Where is it?

28 marca 2026
Logo Palm and Olive

Odpowiedź od Palm and Olive

Hi Inam,

Thank you for reaching out. Our records indicate that your olive tree was delivered on April 10th. We apologize for the delay in getting it to you; as we are shipping live trees, we sometimes take extra time to ensure they are packaged and transported in a way that maintains their health and quality.

we hope you are enjoying the tree!

Oceniono na 3 z 5

I have to say that the plant itself was…

I have to say that the plant itself was excellent.so why the not so great review.WELL one word delivery.if you are going to charge 40 pounds for so called tracked delivery,which takes 10 days ,which there was no communication and you advertise as being 3 days ,then I’m sorry but palm and olive ,you really do need to up your game ,with your couriers.im going to bite my nose off to spite my face on this ,wouldn’t buy from you again ,which will be my loss ,because the tree fern was great ,but the aggro ,not worth it .

20 marca 2026
Oceniono na 5 z 5

Healthy mature Olive Tree … beautiful

Delivered to our rural location within week of ordering which was pleasantly unexpected considering some previous reviews. Great contact with delivery driver on day ( but could have done with some prior warning as we were out and live in terrace directly on road ) driver did well and left in neighbours side gate. Olive tree as described and looked very healthy … so far great thanks !

17 marca 2026
Oceniono na 5 z 5

Wow very heathy olive tree

Beautiful olive tree it took a bit longer to come but was well worth it , recommend to any one ( I will get another one to match soon )
Thank you palm and olive

2 lutego 2026
Oceniono na 1 z 5

Cancelled delivery

Cancelled delivery

2 lutego 2026
Logo Palm and Olive

Odpowiedź od Palm and Olive

Hi David, we are very sorry we had to cancel your order. Because the shipping fees to your address ended up being multiple times the cost of the plant, we were unable to complete the delivery. A full refund has been processed. We apologize for the inconvenience.

Oceniono na 1 z 5

Ordered a pot for £300

Ordered a pot for £300, told I had to pay another £400 if I wanted the pot as they claimed it was the wrong price. The site is still actively selling the pot for £300 on there website over a week later.

Avoid at all cost nothing but a con / fraud trying to rip people off for more money after they have paid.

28 lipca 2025
Opinia niezależna
Logo Palm and Olive

Odpowiedź od Palm and Olive

Hi Jon,

Thank you for your feedback. We would like to clarify the situation. From the moment the listing error was identified, we immediately offered a full refund. At no point were you asked to pay an additional amount for your order. The confusion arose because the largest size pot was incorrectly priced lower than the smaller sizes.

We also note that during our communication, you insisted the pot was yours and stated you would pursue legal action and post negative reviews if we did not proceed. While we understand your frustration, we have acted in line with our terms and consumer regulations, ensuring the full refund was processed promptly.

Our priority remains transparency and fairness, and we have since reviewed our listings to ensure this type of error does not happen again.

Kind regards,
Palm & Olive Customer Support

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