Would provide a “0” Star Rating if…
Would provide a “0” Star Rating if possible. Ordered a paddle early on the 12th of April and paid for 2-day service (deliver to me by 15th of April. They processed my CC also that morning for the full amount.
I was provided a tracking # from them which showed USPS as the carrier (1st issue) and for the next two days the package didn’t move, but the estimated delivery date was still the 15th. On the 15th, ran into my Mail Carrier and he told me that all of the Saturday packages were picked up and he had no record of it (11am’ish). Check the USPS tracking page…(1) showed moving through the system, but no actual location, and (2) now showed a 16th delivery date (Sunday). Sunday came and went…no package.
I checked again on Monday morning early, and it showed a 17th delivery (Monday). I then checked a few hours later and it still hadn’t moved. I then called into the office and spoke with a male CS agent. I told him what happened, and he said that he would (1) process a refund for the expedited shipping cost to my CC, and (2) call me back later in the day with an update…..no call.
This morning early, I (1) checked the USPS status…no movement, and (2) checked my CC…no actual or pending credit. A few hours later after checking my CC (still no credit) and the USPS site (no movement), I called into PaddlePro.
First call, a CS agent asked if she could check with the USPS and call me back. I did get a call back, but this time from a “Kim”. She told me that after checking with the USPS, the box is still in NJ at the USPS Distribution center and they are backed up. I told her that it was PaddlePro’s resp on the shipping/delivery and that I wanted the order canceled and credited back to my CC. Also, if the package ever shows up (highly unlikely), I would call in to get a return shipping label to send it back to me. She flat-out refused and said her ”supervisor” told her no credit until I got the box and sent it back.
So, in a nutshell – their issue, but they won’t take ownership of it. Horrible customer service and follow-thru….I will never buy from them again. Wonder if Bob Considine (owner) knows what’s going on.
Beware!