I’m afraid we bought a shed which wasn’t particularly sound. When I complained about it and sent them some pictures of the damage to be fair they sent me a refund. Honestly can ask more than that. Ver... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I bought 2 outdoor storage containers in April last year. They were a good price and seemed fairly robust. Alas, despite having had very limited use, the locking mechanism on both has come apart -... Zobacz więcej
♦️♦️I WOULD NOT RECOMMEND THIS SELLER ♦️♦️We ordered a very large storage box 📦PD67041 which was never delivered by DPD nor was delivery attempted, item was returned to supplier with no explanation... Zobacz więcej
Reakcja na opinię
Online choice of products was good, the service & delivery excellent. Dropped one star because the product itself (storage shed with lift up lid and double doors to front) was rather flimsy, and a li... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
At Packed Direct, we connect you directly to premium brands, just great value. Explore our curated range of home & garden products, fitness equipment, paddle boards, storage, home & office essentials, gaming accessories, cabin luggage, and suitcases. We proudly represent top-quality brands including Olsen & Smith, Sport24, Aqua Spirit, Aerolite, Xtreme, Hoppa, and 5 Cities. Enjoy competitive prices, free delivery, and a 90-day return guarantee because convenience, trust, and satisfaction are what we stand for.
Dane kontaktowe
Unit 5 Russel House, Russel Square, Southfields Business Park, Laindon,, SS15 6TF, Essex, Zjednoczone Królestwo
- support@packeddirect.com
- packeddirect.com
4,0
Dobra
629 recenzji
Odpowiada na 43% z negatywnych recenzji
Zwykle odpowiada w ciągu 1 tygodnia
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Excellent product with fantastic service
20 stycznia 2024
Very helpful
Very helpful, drivers were great and we're happy to put the product I brought exactly where I needed it to be.
19 stycznia 2024
Arrived on time and looks great.
26 grudnia 2023
Missing screws …
I ordered a storage unit for the garden. It turned up missing a lit of the screws. Unfortunately, we had started to put it together, so our living room was taken over by it.
There was no way of calling them, so we had to communicate online, this took extra time. They promised to send the screws, 3 days later, we received one of each of the types, not the 29 that were missing. So after 1 week, we received the correct amount.
2 stycznia 2024
Opinia niezależna
Odpowiedź od Packed Direct
Dear Dorte
We hope this message finds you well. First and foremost, we want to express our sincere apologies for the inconvenience and frustration caused by the missing screws in your recent order of the garden storage unit. We understand the frustration of having to deal with assembly challenges, especially when essential components are missing.
We deeply regret that our initial response and the subsequent shipment of the correct screws did not meet your expectations in a timely manner. We understand the impact this situation had on your living space and the extra time it took to communicate and rectify the issue online. We genuinely appreciate your patience and understanding throughout this process.
We also want to acknowledge that we offered you a discount code as a gesture of goodwill for the inconvenience caused. We understand that you found the discount code unsatisfactory, and we want to express our sincere apologies for any disappointment this may have caused.
Customer satisfaction is our top priority, and we take your feedback seriously. We have taken steps to improve our internal processes to prevent such occurrences in the future. Your experience has been a valuable lesson for us, and we are committed to providing better service moving forward.
Once again, we apologise for any inconvenience you experienced and appreciate your understanding. If there's anything else we can do to make things right or if you have any further concerns, please do not hesitate to contact us directly.
Thank you for bringing this matter to our attention, and we hope to have the opportunity to serve you better in the future.
Warm regards
Packed Direct.
Granddaughter picked computer desk
Granddaughter picked computer desk, ordered , delivered and built all within 3 days during Xmas . Great product and idiot proof to build.
25 grudnia 2023
Fast delivery and excellent service
Fast delivery and excellent service. Product is really nice too, my son is over the moon!
22 grudnia 2023
Got delivered in time for christmas
Got delivered in time for christmas
Trolley looks good was a perfect gift
20 grudnia 2023
Ordering easy delivery on time perfect
Ordering easy delivery on time perfect, just what you want
19 grudnia 2023
Easy ordering
Easy ordering. Very good and competitive pricing. Quick delivery. Very happy with my new Xmas tree
17 listopada 2023
An excellent experience all round
An excellent experience all round. A great product for my 96 year old mother - a four wheeled shopping trolley. Ordered one day, came the next. Fabulous! Thank you.
1 listopada 2023
Easy to order and arrived promptly.
2 listopada 2023
Got what I ordered next day Christmas…
Got what I ordered next day Christmas tree wenybup on 14th November great value for money
1 listopada 2023
Ordered Christmas 🎄
Ordered Christmas 🎄
Good price and excellent delivery service.
Would order from them again
29 października 2023
All Great.
From ordering to delivery, was very quick, ordered Saturday, delivered Tuesday to the address of my choice. I ordered a gaming chair for my grandson for Christmas. Ordered early as wanted to make sure we had it, Can’t comment on chair yet as his Mum still has hidden away in the box but I am sure it will be perfect. Can’t fault the service, great communication with emails and the delivery. This Company doesn’t disappoint.
21 października 2023
Everything came when it should and…
Everything came when it should and because I double ordered by mistake the returns and refund was problem freeo
27 października 2023
Arrived within time window
27 października 2023
Great time scale from ordering to…
Great time scale from ordering to delivery. Items exactly as described
26 października 2023
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