Oyohotels Recenzje 60

What made my secret was the staff! They were friendly helpful and very caring for me and my service dog that loves the hotel just as much as I do. I stated this hotel for quite a few months during my transitional stay here in Ridgecrest. I never stay anywhere else!

If I could give a zero rating I would. Arrived at the hotel and was told there was no booking for me. I showed the receptionist the confirmed prepaid hotel voucher plus my credit card statement. This was not acceptable so I said I wanted to speak to the manager. The manager was very un helpful. So I decided to leave and find alternative hotel accommodation at 8.30 pm.
Have written 3 e mail but no reply. Have now initiated a charge back with my credit card company.
AVOID THIS HOTEL GROUP

I would give zero stars if I could. I booked and paid for a hotel through OYO, only to arrive at 11:00 PM to find the property permanently closed and gated. I was left stranded in the middle of the night and forced to pay for alternative accommodation out of pocket.

Since then, OYO's "customer support" has been an absolute nightmare. I have called multiple times and was promised "urgent escalations" with a 24-48 hour resolution. Not only did they fail to follow up, but they also stopped responding to my booking via the chatbot. To make matters worse, it appears they began filtering my calls, as I could only get through to a human when I called from a different phone number.

This company is selling inventory for businesses that don't exist and then making it impossible to get a refund. This is an unacceptable way to treat customers. Avoid at all costs.

Booking Reference: XGZV8061

PS to fellow travelers: If you are in this same situation and OYO is "escalating" your case without actually refunding you, do not wait. Based on my experience and many others, their support lines may eventually stop connecting you. Contact your bank or credit card provider immediately and initiate a "Chargeback" for services not received. It is often the only way to get your money back from this platform once a property has closed.

On the 10th January 2026, we stayed in the OYO Landmark Hotel in Dundee, Scotland. We had to listen to a couple in the room next to us the entire night through. Despite calling the night reception, nothing happened. Not the first, second, third or fourth time.

In the morning I asked to speak to a manager and was told there was not one on site or even contactable, which is an odd policy for a hotel. When I was told there was no manager on site and returned my call. I finally spoke to the manager two days later when I called and was given a report of the events that happened that night. That the evening porter had spoken to them, but the gentleman had been off his head on drugs, the porter had been quite scared. If that were the case, I can't imagine how the woman in the room felt; she must have been terrified.

In Scotland, hotels have a duty of care towards their customers; OYO, it seems, does not care.

I was promised a refund, but this has not happened. I have tried to contact this company in so many different ways And I have got nowhere.

This hotel clearly does not care about its customers. It cares about your money but nothing else, not even your safety. Think twice before using this group.

Avoid. No customer service. Cancelled my hotel reservation with 1 day notice. No reason given. No compensation. Sending no reply emails.When I call them, I ended up on a call center in India. Could not understand the guys. These guys could not care less about the customers.

Fatal. Es un cuartucho sin nada para colocar ropa, entra frío, las cortinas pegadas a la pared con grapas. Bombillas al aire y la que no va la tapan con un calcetín. La TV no existe. La ducha caen cuatro gotas y no cierra la puerta. La moqueta con un montón de porquería.
Ni se os ocurra ir. Además te piden más dinero aparte del que ya has pagado.

Dealing with customer service is virtually impossible! If you do find someone you can understand, they do not have enough common sense to help solve an issue. I paid for a weeks stay but (my job) finished early and I only stayed 2 nights. Trying to get reimbursed for the nights I did not stay has been impossible! So frustrating, this would be a simple fix with any other hotel chain. Not OYO, its like they are purposely trying to steal my money. I have felt scammed ever since I stayed at their hotel. 2 weeks and still not sign of getting my money back. Never again.

This is a "booking" business that you need to stay away from. It is nothing but a scam, with no intention of fixing any problem. They align their name with hotels they have purchased, they also work with partner motels. They take payments for motels that are full, no rooms available, or they are filthy. I have experienced this like "i'm sorry but we are full" and the front desk is CLOSED ! So i call the number on the front door and they say we're full AND they have their own terrible history with OYO !! I have now gone round and round for TWO WEEKS for my refund and all i get is the same story "We'll get back to you in 24-48 hours". I wait and get nothing. I called the hotel a few days ago, they said they would also call and tell them to give me the refund. STILL NOTHING. They continue to dance around the truth, which is,, OYO IS A SCAM BUSINESS. They have NO INTENTION of giving me the refund !! No result no resolution no solution no end to this DESPICABLE game!! I would give them NEGATIVE STARS if i could. DO NOT DO BUSINESS WITH OYO HOTELS or any hotel with a payment option for OYO !!

Called customer service due to not being able to make reservation due to M25 delay because of a lorry fire.
Called them several times different person each time, did not have a clue what they doing, nobody could give me an answer. They said the would call me back and it is day 6 and not heard anything. Lost 160 pounds, even asked to keep the reservation but move to a different date but they could not even manage that! Disgusting to say the least.

DO NOT TRUST THIS HOTEL EVER. They are liars 100%. I booked a room in December for one night and they tried to give it to me almost free. FIRST RED FLAG, I finally booked and asked about a cancellation as I wasn't totally sure. They told me so long as it was 24 hours in advance. I canceled more than 3 days in advanced due to illness and I received notice of cancellation and now 15 days later and MANY phone calls to escalation and I STILL HAVE NOT SEEN MY MONEY. Those crooks keep claiming to get back to me they have to review it. REVIEW WHAT!!! I had all documentation that I was following policy and STILL NO MONEY. I have reported them to the BBB and next I fear small claims court. I booked travel for a living with much more expensive hotels that this and it was simple and done. THIS IS SO WRONG. DO NOT EVER BOOK WITH THEM unless you want to risk you are actually staying with them. NEVER EVER, EVER EVER deal with those crooks. I want my money back.

They took money for a booking from my elderly mother, there was no room available when she arrived for check-in. They didnt offer to put her anywhere else and denied a refund on the booking. These people are stealing from elderly people and could care less about it

REPORT FTC (ftc.gov) TO SHUT DOWN THIS SCAM SERVICE!

The worst service that I have ever dealt with. It’s a scam-like service that refuses to cancel any reservation despite having the free cancellation when booking. I called the scam Motel 6 and this scam service more than enough.

First of all, it’s impossible to reach to them, unless you chose “make a booking”, anything else - auto hang up.

Then they say, we will direct you to cancellations team -> Cancellations team: “according to OYO’s policy, we don’t have the authority to cancel bookings” - but you have the authority to take money? “I didn’t take your money”, “we will connect to escalations team” (the one that probably doesn’t even exist: but stop, didn’t you say that OYO doesn’t cancel bookings? And why are you called “CANCELLATIONS TEAM”????).

No response AT ALL -> they wait when your reservation expires.

My booking is B7V44932.

AVOID THESE SCAMBAGS! AND AVOID MOTEL 6 - ANOTHER SCAMBAGS THAT SAY “we cannot cancel third-party bookings” (yes, they can), “I didn’t take your money”. Well, who did?

Do not book with this chain. I made a reservation for the hotel in Jefferson. I arrived and was told they are no longer affiliated with OYO. The receptionist said they only took walk-ins and had no way to check my reservation. I contacted OYO to get my money back. It took 3 phone calls before anyone acknowledged my reservation was not honored. I received an email today with news of my $3.74 refund. They considered this a cancellation which it wasn't and kept the rest of my money. Do not ever stay at an OYO hotel. They are crooks.

We are taking them to Small Claims Court. I would avoid booking Holland House Hotel Cardiff at all costs

Had no flexibility to change my dates despite messaging them early and then every day, and having booking.com onboard with the changes.
Tried calling them many times and no one would pickup. Booking.com called many times and they didn't pickup.
When I finally had the operations manager on the phone, she did not want to help me.

Ended up losing 2,000 USD.
Run away from this place - service is everything in hospitality

When I got there, the place was OUT OF BUSINESS! When I went to get my money back I was told that I would get it in 5-7 days. After 17 days I called my bank and got it back the next day! I suggest to NEVER even think about going there!!

I would also give them a 0 or a negative if I could. After booking we had to cancel our reservations, I did so with plenty of time per their terms, and then no refund was issued . I received an email telling me we would get a full refund but then when I emailed them about the missing refund their response was we didn't get a refund due to hotel policy. I will NEVER ever book at any location ever again with them, not that they care, we are a drop in the bucket but that is very poor customer service.

If I could put zero I would .
I booked a hotel on a book now pay later, they needed my credit card to secure the booking, but took the money instantly. It was a free cancellation, I then found the hotel didn't have the number of beds we needed, so I cancelled. The cancellation process is a nightmare as it's only on the phone.
You then get fobbed off with refund will be with you in 7-14 days.
I have spoken to them 3 times now to ensure it's being processed, chase it up and now on day 17. I am still getting no reason as to a delay, I asked the person on the phone to explain why the delay and he kept ignoring the question and saying it is still in processing. I have now started a dispute with my bank. DO NOT USE THIS COMPANY.
VERY BAD CUSTOMER SERVICE AND YOU WILL STRUGGLE TO GET YOUR MONEY BACK.

I booked a room in Dundee 26/3/25 for a Saturday night 5/7/25 for a concert I wanted to go to & for which I had bought 2 tickets at £85ea.
Out of the blue OYO sent me an email on 19/6/25 saying simply that my booking was cancelled.
I phoned the hotel & a girl said they had been overbooked, & some rooms had been randomly chosen to be cancelled.
Yet within minutes, I had booked through Expedia, another room, same as initially, but it cost me more than twice the price!

Tried to book a hotel in London via OYO app but fortunately in hindsight I was unable to complete the booking.
Phoned OYO and made booking over the phone. I was sent an email with a link to make payment and was encouraged to make the payment there and then. I declined as I saw in the confirmation I could pay on arrival.
Check in was from 3pm. I looked at my emails at 3:30pm to say the booking had been cancelled. A subsequent email said I hadn't been charged (probably because they didn't have any of my payment details).
Quite glad we didn't stay at the Golden Star Hotel, SW1V 1QR.
Some terrible reviews and similar stories of last minute cancellations.
Haven't had to chase up a refund but did have to pay more for another room for the night.