ovo.co.uk 

Absolutely useless - moved into a rented flat who use OVO. Spent the whole day on the phone speaking with employees who can barely speak English. Was told my address wasn’t registered with OVO at all to then be told a few hours later by someone else it was. Eventually managed to set up my gas and agreed to pay quarterly, have since been receiving threatening letters, texts and emails every month saying I need to pay my bill when it’s not due. Phoned them today to be told OVO does not offer quarterly payments and I now have missed payments charges on my account. A terrible, useless company that need to employ more English speaking staff so they can communicate properly over the phone. My advice would be to stay away if you can help it.

Tragic services. Liars. Run run run

Worst company I've ever had the misfortune to deal with. A pay as you go customer, I was tranferred to them by SSE, not by choice. Their website says they dont recognise my details when i try to set up my account with them. I have 2 accont numbers, neither of which it recognises. Tried for over an hour to contact them through both their phoneline and chat function just to request a paper bill. When I finally did get through to a human, they said they would transfer me to another advisor, then cut me off.
Utterly useless.

If I could give them -10 stars I honestly would. We got swept up into their takeover of SSE in December and since then it's been chaos. We have never received a bill from them since they took over. We provide meter readings of gas and electric on 12 of each month and pay in full the amount that these meter readings generate in full. On 25th of October we receive an email from them, with copies of 10 bills attached, all ESTIMATED, claiming we owe them £145.00. They also claim that when they took over from SSE we were in debit by over £300!! which is rubbish.
Complaints dept. and Collections dept are useless. A 20 minute call from them this morning did nothing to address our complaint, they only sought to justify their actions and were quite rude and attempted to talk over me constantly.
We are now awaiting a Deadlock letter from them to take this to the Ombudsman having spoken to Trading Standards this morning - we're leaving this shambolic excuse for an energy company as soon as possible and they are not getting s penny out of us..... Avoid them like the plague.

Useless. Wont send me my bill in large print until I have already been sent a threatening letter to pay outstanding bill!!
They say they have 5 weeks delay for large print bills and by then they have sent bad credit notice to credit agencies!!
Appalling that they should be allowed to discriminate against people with poor eyesight.
I had an SSE account moved to this company and everything got terrible.

Over priced. We were with SSE until they switched us over with no emails, letters nothing. Extremely overpriced. Each quarter with SSE we paid £300 but with OVO it was £300+ a month. Said we were in debt but when checked online we were in credit. Happy I'm changing provider.

Yet again tried and failed to get a long standing issue resolved with OVO ENERGY which started the beginning of February this year!!!

Don't use OVO, try any one else but OVO at our peril

Since SSE was switched to OVO I have had countless issues with my bills. The transition was badly handled and they seem to be completely incompetent in managing communication to customers. Their website is confusing and their messages are gobbledegook. I have been sent paper bills which I never requested, and which make no sense whatever. Despite making payments and phoning customer services on numerous occasions I keep receiving bills for the same period I have already paid for! How is this energy company allowed to operate in this way?

Don't bother with OVO Energy moved into a property with solar panels with the energy sold to OVO. Been trying for 6 weeks to get everything transferred into my name filled in all the forms and but all I receive is an email telling me how busy they are and if you phone them the line is always bad they cannot understand English very well then they cut you off. I must assume from the reviews I am suppling them energy that I will not get paid for.

I have finally completed a complaint with OVO after a death which has taken months and it has been an appalling experience.

OVO customer service and OVO should not be used and I will recommend anyone I meet to move away from OVO. Any online reviews will reflect this. but I suspect that the company will not care.

this is NOT a reflection on the individuals working within OVO but the management who are ultimately to blame.

Honestly a nightmare to try and top up then half the time you got to type in a 16 digit number on to the meter for it to upload. I've been trying for days to top up my gas is going to go and still it's saying sorry something went wrong !!!!!!

The worst electricity company ever. They will delay your payments again and again and suddenly after 4-5 months they will tell you that you owe all those months and they couldn't send the bills at the time.

If you then tell them that you can't pay that all in one payment, they will tell you that you can pay in the next months, each month being one quantity but they will keep sending you emails that you owe that amount of money and they will also threaten you that you will be put on a debt list and the costs could be increased. What a shame of a company.

Feel generous giving one star but I had too. Sent me a bill for 5k. Pure greed and lies from their customer services. DO NOT GO WITH THIS COMPANY THEY ARE A RIP OFF!!!

Why is this company not the subject of some regulatory or consumer watchdog review. My experience of the matches 99% of the reviews on this website, such is the level of willful incompetence and obstruction from them that it cannot be anything other than a systematic and cultural issue from top down and be there by design. My experience briefly, my tenant set up an account in my name with OVO without my consent and gave an incorrect tenancy end date. Having received this bill I and my letting agents contested it. Dozens of phone calls proved useless, I have raised complaints that get resolved in days and nobody in the firm can tell me what the resolution is-was. Having felt completely fatigued by their customer services and bullied and harassed into paying this bill I did so on the 5th October and raised a further complaint, 15th October despite a complaint ongoing I received a letter from a debt collection agency. You honestly couldn’t make it up how bad this company is, they have ruined my credit history, caused untold stress and do not give a damm. Company must be closed down, and based on my interactions with their staff I actually couldn’t care less if they are out of work, that’s how bad most of them are.

They came back to me referring to the remaining balance and sorting out the last bill. Satisfied in all aspects eventually.

Worst company in UK. Staff not component and not helpful, rude. I don’t know where thy find that terrible staff. They don’t know what time and how is engener name!

Compared to some reviews this seems almost trivial but it started when I had to wait 3 months or so for an appt to get new smart meters installed. Today was the day. Checked yesterday and received confirmation that the engineer would attend today. No one turned up!

Evidently they use a third part supplier and they will now put in a request for a new appt etc. That’s it apart from ‘a sorry the engineer didn’t attend ‘ and evidently i get a £30 credit for the inconvenience and to compensate me for taking a day off work.

The ‘chat’ finished with them hoping I had a nice evening. Grrhh.

I’d change supplier but think they’re probably all as bad as each other.

Shocking. Half hour to answer phone and now been sat on hold for 20 mins. Guess she’s forgotten I’m on the phone. £3k for 3 months of electric and never pay us for solar panels and just fob us off to different department!! Leaving and back to a proper firm!

Worst supplier EVER.

If you move to this OVO supplier you will regret it. I was with SSE for years. I was forced to migrate to OVO. And dam. They are deadfall.

They told me a bunch of lies prior to moving to them .

I put in a complaint with a week of being with OVO. I asked to
Escalate my complaint to a manager. They stated it’s a 45 day wait for a call back From a manager mot address my concern. Yes 45 days

Don’t bother. Stay far from this company. OVO / Boost

They are very unprofessional, rude and thieves.