À propos du ticket CS 16280847 Suite à la migration Zimbra je ne pouvais plus relever mes mails sur une messagerie iPhone. Grace aux échanges avec Léa j’ai fini par trouver comment ré-enregistrer le... Zobacz więcej
Lokalizacja
Zmień lokalizacjęNew London House, New London House, EC3R 7LP London, England, GB
•Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits trip... Zobacz więcej
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was... Zobacz więcej
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
Informacje dotyczące firmy
O OVHcloud - United Kingdom
Napisane przez firmę
OVHcloud is a global European leading cloud provider, we deliver public and private cloud products, shared hosting and dedicated server solutions in 140 countries worldwide. We also offer domain name registration, telephony services and internet access to our customers. Founded in 1999, OVHcloud is a French company with an international presence, based on a backbone of datacenter and points of presence spread across the globe.
Dane kontaktowe
New London House, New London House, EC3R 7LP, London, England, Zjednoczone Królestwo
3,3
Średnia
156 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
À propos du ticket CS 16280847
À propos du ticket CS 16280847
Suite à la migration Zimbra je ne pouvais plus relever mes mails sur une messagerie iPhone. Grace aux échanges avec Léa j’ai fini par trouver comment ré-enregistrer le mot de passe sur le serveur.
13 lipca 2026
Opinia niezależna
Merci
J'étais bloquée depuis deux mois avec une facture en attente. J'ai pu être dépannée suuite à un message au services d'assistance. Merci.
16 lipca 2026
Opinia niezależna
Good support from Francesco + Bruno
Good support from Francesco - quick and straight to it, also Bruno was excellent also! Servers are amazing and ease of use for spinning stuff up / deleting and using them is top tier, the credits tripped me up a little bit but all resolved now with support.
15 lipca 2026
Opinia niezależna
horrible service for US customers
horrible service for US customers. support just does the ring around. was charged for a server friday, come back to server cancelled on monday. okay, lets get a replacement. no... it doesn't work that way here. you must wait for 30 layers of approval to get your money back after receiving no services and going through the ringer of support teams for a weekend. total waste of time, the good prices on the servers just cost you in stress and time wasted. go somewhere else. the support is absolutely abysmal. no help, and zero answers. it's ALWAYS 'let me go ask {x} team' with no help and never a clear answer. its just a bad experience. i'm a first time customer who was recommended here and under no circumstances would i return. good luck if you use these guys.
10 lipca 2026
Opinia niezależna
Highly Recommend
OVH we're very understanding of my needs and even after passing the 14 day refund policy, they still approved my refund on the promise that I would purchase another server. Delivery of the server was fast this time and the support was responded to within a day. Highly recommended and pleased to be with OVH
10 lipca 2026
Opinia niezależna
EFFICACE ET RAPIDE
10 lipca 2026
Opinia niezależna
Live chat fixed my issue very swiftly
Live chat fixed my issue very swiftly. I should have tried to contact them earlier instead of trying to fix something myself that was not possible on my end.
8 lipca 2026
Opinia niezależna
Może korzystać z AI, aby udzielać odpowiedziCzytaj więcej
W Trustpilot przywiązujemy wagę do treści tworzonych przez ludzi. Firma może jednak dodatkowo korzystać z naszego narzędzia wspomaganego przez sztuczną inteligencję, które pomaga w przygotowywaniu odpowiedzi.
Wow even their sales team suck
Wow even their sales team suck! Trying to get some information about options advertised on their website as On Request. Firstly over a few weeks I've made many requests for a call back. No one calls. You then call their sales team and immediately they're difficult, not understanding the request and passive aggressive. This is not just one staff member it appears all. Going elsewhere!
30 czerwca 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello Bruce,
We are sorry to read such feedback. Our sales team is indeed reachable by scheduling an appointment through the form available on the website.
To better understand what happened, we have sent you a request for information. Please reply with a ticket number or OVHcloud customer ID.
Thank you for your cooperation.
Best regards,
Homéfa S.
Je remercie l'équipe pour sa…
Je remercie l'équipe pour sa compréhension. Merci de ma voir écouter et résolu, mon problème
11 czerwca 2026
Opinia niezależna
Leaving our business at significant risk!
**UPDATE*
5 DAYS SINCE WE REPORTED THIS INCIDENT, STILL NO CONTACT FROM OVH TEAM, PHONE LINES CLOSED, LIVE CHAT NOT WORKING, TICKETS UNANSWERED!
We are experiencing ongoing issues with the bare metal backup solution provided by OVH. On multiple occasions, we have reported that restores are failing due to what appears to be an SSL configuration issue within the backup platform.
Despite raising several support tickets, our concerns have not been properly addressed. Tickets are being ignored, closed without resolution, or left unanswered. This is unacceptable for a service that is intended to provide business-critical disaster recovery capabilities.
We require urgent assistance from OVH. Please arrange for a senior engineer or appropriate member of the support team to contact me as soon as possible to investigate and resolve this issue. The inability to perform a restore renders the backup solution ineffective and places our business at significant risk.
I would appreciate an immediate response and escalation of this matter.
3 czerwca 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello there,
Thank you for taking the time to report this behavior.
At OVHcloud, we are doing everything we can to offer you quality services and support.
To better understand what happened, we have sent you a request for information. Please respond with your ticket number or OVHcloud customer ID.
EDIT 04/06/2026 13:31
Thank you for details.
Your ticket has been escalated to the dedicated team.
Best regards,
Homéfa S.
it did not provide me with good service…
it did not provide me with good service when I remembered the payments, it only told me what to expect
3 czerwca 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello Paul,
Thank you for taking the time to submit your review on Trustpilot.
I am sorry for the difficulties encountered with billing for your services.
We do our best to provide support to all our customers experiencing difficulties with our services.
In order to analyze the situation, I have just sent you a request for information.
I invite you to provide me with your OVHcloud customer ID in the form abXXX-ovh.
Best regards,
Virginie D.
[EDIT] 17/06/2026
Hello Paul,
Evidence of your experience seems to have been sent to Trustpilot's Content Intergity team but these remain anonymous.
As part of your post-experience follow-up and in the interest of continuous improvement, we are in the process of inability to intervene.
The team is at your disposal if you wish to send us these elements or a ticket number.
Best regards,
Virginie D.
"No refunds" for unwanted, unused, misleading services
I was charged £100+ for cloud provisioning in a misleading process, by a payment window displaying an error message saying I had no registered payment method, and credits applying to "All" services. I contacted ovhcloud.com straight away to be told "no refunds" on a service I had not wanted, used, or even accessed, which was reported immediately. I understand that refunds for online purchases are mandatory under UK and EU law. ohvcloud.com has not responded to my message relaying this. I shall be disputing this via my card issuer. I am writing this review because I am surprised that there is a sole European company which believes it is an exception to UK and EU consumer law.
30 maja 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello Steve,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our customer account and billing methods to deliver a great user experience.
We also offer guides to help you manage your payment methods: https://docs.ovhcloud.com/en/guides/account-and-service-management/managing-billing-payments-and-services/manage-payment-methods
When you encounter an anomaly on the OVHcloud Control Panel or in the order tunnel, we recommend creating a support ticket with a screenshot of the error message encountered. If an anomaly is found, we can act accordingly.
In order to analyze your exchanges with our support team, please respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Poor Support and Services. Now increased prices!
They have recently put their web hosting prices up a lot and when you try to downgrade to a lower package they say to coy everything over manually.
The support from OVH has been declining over the years. I will be moving all my websites away from
29 maja 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
We are continually improving our support to deliver a great user experience.
We also strive to cover the majority of common requests via our website and guides.
OVHcloud has had to implement a price increase for these services due to the current global context, the increase in the price of components and raw materials.
However, our solutions remain among the most competitive in terms of value for money.
In order to analyze the various difficulties encountered as well as your exchanges with our support, I invite you to respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a pending request, I can restart the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
Good service
My issue got sorted, after a escalation of my case and was resolved. Very happy with it.
28 maja 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello Luis,
Thank you for taking the time to submit your opinion on Trustpilot and I sincerely regret this feedback.
I also thank you for your loyalty throughout all these years.
We are continually improving our billing system to deliver a great user experience.
As stated in our contracts, when you set up a commitment for a service, you receive a preferential price, provided that the commitment period is honored until its end : https://www.ovhcloud.com/en/terms-and-conditions/contracts/
In order to analyze your exchanges with our support team, please respond to the request for information that I have just sent you. You can reply by sending me your OVHcloud account ID (xx12345-ovh).
If you have a commercial gesture request in the process of being processed with our dedicated service, I can then relaunch the service concerned.
I thank you for your understanding, and I will remain at your disposal.
Best wishes,
Your OVHcloud advisor.
^LaiM
temps d'attente honnête et 1ère expérience concluante avec un interlocuteur très professionnel.
Par rapport aux nombres d'avis négatifs que je viens de consulter sur votre site, ma première expérience en appelant de 1007 c'est très bien passé avec mon interlocuteur. réponse rapide à mes demandes et très réactif. Je conseille fortement.
26 maja 2026
Opinia niezależna
Much help with changing plan
When changing plan there were a few technical matters that required resolving first. When I raised a ticket their technical help and patience was extremely good and achieved the goal.
22 maja 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello Rob,
Thank you for taking the time to share this positive feedback about your experience with our support team.
We do our best to offer high-performing services and quality support at your complete disposal.
The entire OVHcloud support team remains available should you need assistance through all our channels, whether by phone, ticket, live chat, or social media.
Best Regards,
Maxime.R
ce n'est pas ce que j'attendais comme assistance !!! si mon moyen de paiement ne fonctionne plus tant pis pour tout le monde
ce n'est pas ce que j'attendais comme assistance
si mon moyen de paiement
20 maja 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Bonjour François-Xavier,
Nous vous remercions d'avoir pris le temps de déposer votre opinion sur Trustpilot et nous sommes navrés de lire ce retour d'expérience.
Dans le but de fournir une expérience utilisateur exceptionnelle, nous travaillons constamment à l'optimisation de notre système de gestion des paiements et de la facturation.
Afin d'analyser les difficultés rencontrées ainsi que l'échange eu avec notre support, je viens de vous envoyer une demande d'informations.
Je vous invite à m'indiquer en réponse votre identifiant client OVHcloud sous la forme abXXX-ovh.
Si vous avez une demande en attente de prise en charge, je pourrai alors relancer le service concerné.
Je vous remercie pour votre compréhension et je reste à votre écoute.
Dans l'attente de votre retour, je vous souhaite une excellente journée.
Cordialement,
Votre conseiller OVHcloud.
^LaïM
solution to an order problem...
Unfriendly and very superficial customer service. They don't resolve any issues. I also placed an incorrect order and asked for a correction, but they refused. As soon as they receive a payment, they hold on to the money.
My case has been reviewed and a solution has been found.
thank you
30 kwietnia 2026
Opinia niezależna
Odpowiedź od OVHcloud - United Kingdom
Hello,
Thank you for taking the time to submit your feedback on Trustpilot, and we are sorry to read this feedback.
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
---
Update (26/05/2026):
Hello,
Thank you for this additional information, and I am sorry about the situation.
After analyzing your request, I note that it is currently being processed by our claims department.
I confirm that I have relaunched the request today, with the aim of providing you with a response as soon as possible.
Thank you for your understanding and patience.
I look forward to our return and wish you a good day.
Your OVHcloud advisor.
^LaiM
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