Ovensupportuk Recenzje 

Absolutely terrible. Had to clean the oven afterwards myself. Do not book, you will be disappointed 100%.

Tried to get refund but gave up in the end. Life is too short.

Operative booked to come between 10am and 1pm. I phoned when no show by 1.20, told He's on his way. Operative phoned to say he'd be here around 3 or 4pm. REMEMBER, he was booked to come before 1pm. He then said don't worry if I don't make it today, we'll get it done before Christmas. I explained I'm away 4 days over weekend, clearing our late mother's house.
He arrived 3.22pm. I previously explained I was leaving the house at 6.30, Christmas party, concerned the full 2 to 3 for clean advertised would be rushed. He said he'd do it in half an hour! I was supposed to pay £85 for 30 mins work! He wouldn't wait while I phoned the company, drove off. No answer on phone. No oven cleaned.
To add to my distress, (I'm a pensioner) the company has only refunded £62.50. They know the full story.
They are ABSOLUTELY APPALLING. Don't ever book them.
What can I do?

Booked oven and hob cleaning via their website and paid deposit. I was told to expect a call to book in the time slot and pay remaining balance.
I received multiple unsolicited calls from the company after booking trying to sell additional cleans which I did not want. If I had, I would have booked that service.
The day before the clean was due they rang whilst I was at work and I did not have my bank card with me. It was agreed they would call me back at 4pm.
4 pm came and went and I eventually received a call at 5.45, when I answered I was told they would need to transfer me to the booking staff...why not just get this team to call in the first instance rather than ringing someone to put them straight on hold?! When my call was finally picked up I was told I'd been transferred to the wrong department and that someone would call me back. When I explained that they had called at a bad time as I was in the middle of sorting my 2 year old son, they stated that the other person was busy but was almost finished, I expected to then be transferred again, instead the phone was hung up.
As you can imagine I was slightly annoyed at the complete lack of customer service at this point and when the 'right' member of staff did call me back I informed them that I would like to cancel the clean as this is not the kind of company I want to use and let into my home if they think this is a good way to treat their customers. They continued to try and to get me to go ahead and told me that I would not get my initial payment refunded. Now a week before christmas I am down almost £30 and will have to try and source another company to complete the job. All because of their staffs poor attitude, service and hard sell.
Can't comment on their cleans! I would strongly recommend people avoid this company and looking at other reviews it seems that hard sell and continuous unsolicited calls is par for the course with them.

I booked a double oven and gas hob clean for 10th Dec. Technician arrived late, had a woman in his van in the passenger seat, who didn't appear to be a colleague. Took just over 30 minutes to do the clean, which seemed far too short. Hob was dirtier after the visit than before, and he said he couldn't clean the back of the ovens 'because of the electrics'. I rang customer support and sent photo's of the poor work and was assured I'd get a call back. No call received, so rang again 2 days later to be told I'd receive a call back. No call received. Rang back a 3rd time 3 days later to be told I'd get a call back in 5 minutes....that was 5 hours ago. DO NOT USE THIS COMPANY. They are not a professional oven cleaning company. They're as bad as the telephone scammers and should be avoided at all cost.

Very poor company - wish I could leave zero stars. I had my date booked in 3 weeks ahead of planned clean and paid 50% deposit. Date of clean was due to be 17th December - just in time for Christmas. They called 12 hours before the clean and said they couldn't complete it - the only time they could do was after Christmas. Felt like a case of deliberate over booking to me. Very Poor - try a local independent company - I won't make this mistake again.

Please do not use this company, I booked an appointment 16 days ago , they took my payment on the day , but today they contacted me to say not only were they cancelling the appointment tomorrow but they would not be able to come back until 29th December, absolutely shocking!!! Please don't be let down as I have and use another company

Would give nothing if I could. Totally appalling. Appointment booked for 10-1. Text & email just after midday saying running an hour behind. Two & a half hours later no show so I rang them. Told will be with me within half an hour. Forty minutes later still no show so I rang again & cancelled demanding my money back. Intend to contact Trading Standards about this lot if they dare withold my money, DO NOT USE!!!!

Based on widespread reviews, this company has a consistent pattern of failing to deliver. Customers report frequent last-minute cancellations, difficulty obtaining refunds, poor cleaning results, and even property damage. The overwhelming consensus is to avoid this service entirely.

Avoid if you actually want your oven cleaned. Called to book oven clean and went through the very heavy upsell on the phone. Explained I just want oven cleaned and they asked for the full price to be paid upfront which I refused so paid a deposit.
Took day off on appointment day only to be cancelled on the morning stating van issues. I had to call them to book next appointment and the customer service team member was very apologetic but looking at the amount of negative reviews this is something that they have a lot of experience at. Booked next appointment almost two weeks after the first and was called the evening before with the same heavy upsell and again asking for full payment. I explained that as they had not turned up previously I would pay when the job was completed. Day of second appointment got a text stating cleaner was sick and I could change my appointment, what a joke.
I asked for a refund as I felt the next appointment could be cancelled, due to dog eating their diary, only to be told it can take up to 28 days to reach me.
Very disappointing company to do business with.

Dreadful company was told a time for arrival which didn't happen. Phoned to see were cleaner was and was told he was running late! Still didn't get a call and he arrived in my doorstep. Told me he'd only be 20mins doing the clean. Oven hardly touched still smokes and smells really bad. I will never use or recommend them to anyone

I thought my awful experience with this company was a one off until I read the reviews and realised this is normal service for this group of chancers.
I booked an end of tenancy clean for a Friday 3 days before I was due to move.
They gave me a slot of 12pm - 3pm and advised that the cleaner would message me at the latest 30 mins before arrival.
2:30pm - No message.
So I call them and am advised the cleaner is running late and that he has 1 more job before he can attend. I was given a new time of 5pm. I thought there is no way he is going to show up at 5 on a Friday so I asked the lady on the phone to call him and confirm 100% that he will still attend. I am told she would call back within next 45 mins.
45 mins later no call , so I call them again and get through to the same lady who says “I was just about to call you. I spoke to the cleaner and he won’t be making it to yours” “ Would you like to rebook in 2 weeks?”. Obviously no note on their system about it being a tenancy end clean.
I declined the rebooking and asked how I would get a refund. I was told I would get £65 back on the card I paid with once I received an email from their accounts department.
There was no sympathy or remorse from them that they had not fulfilled their booking and that I was now stuck with an oven that had to be cleaned in next 24/48 hours.
I received the refund email instruction which contradicted what I was told. I had to provide bank details and that I would receive the money in the next 28 days.
21 days later no money , so I emailed them saying unless I received payment in next 7 days , I would take the matter up with the small claims court.
Next day I get a phone call from them asking if I want to rebook!!!!!!wtf!!!
After spending 10 minutes on the phone reminding them what had happened 3 weeks ago and re-iterating the threat of a court claim , I was told the matter would be prioritised by accounts
3 days later I finally received a refund
I don’t know why companies like these jokers are not shut down. They are a complete disgrace and are now advertising on YouTube
I did get my oven cleaned before I moved and it was a great job because I spent 6 hours doing it myself. Will do this in future and avoid all these online con artists in future.

Absolutely useless. This is now the 4th time that this appointment has been cancelled and requested to be rescheduled after it was cancelled last time. We specifically waited in for the 1-4 allocation we were promised only to be called at 1423hrs on the day saying they now couldn’t attend!
Over promises and beyond under delivered!

Didn't turn up. Made excuse person was ill. Kept me hanging on the phone for 10 minutes before cutting the call.
DO NOT USE......Get someone local

I had my hob and oven cleaned. I was left with ‘rust’ marks on the oven and oven door. The rubber seal was not correctly put back. I brought this to the company’s attention but they were unwilling to do anything about it.
Shoddy work.

One star is generous. If I had a worst enemy I wouldn't reccomend them this service. Paid upfront for an afternoon clean on a specific date and time, at 8pm the night before I got a text saying the cleaner would arrive first thing in the morning. Had to reschedule then the cleaner broke my oven door during the clean. It has been over a month and they still haven't repaired it as promised. Whenever I call up I'm told to wait to hear back from them as they need to order a part. No timeframe given. Looking like I won't have an oven in time for Christmas despite booking an October clean. Ridiculous. Joke of a company.

Booked this shower to come clean my oven and extractor 28th November in the afternoon,of which they took half the payment instantly. The day before I got a phone call to say that the cleaner was coming in the morning and would I like to buy any extra services or products. Then the rest of the payment was taken. Cleaner turns up and did a half decent job and left. Will not use these people again.

My oven clean was initially booked for Thursday 27th Nov 2025.I received a vm stating this could not take place due to sickness.Arrangements were made for Saturday 29th Nov between 8am and 1pm.
The cleaner arrived around 11.30am.He was very pleasant,Phil,and very quick.
After about half an hour he had finished .As i was busy in another room i looked at it ,and it appeared clean on the outside
However,on closer inspection when i opened the door of the oven there was lots of food and grease around the hinges,obviously not cleaned thoroughly.
I am extremely dissapointed as it appears that being quick is not working,the attention to detail was non existent.
After reviewing all the reviews it appears this is normal practice for this company,stupidly i did not read them before booking..
You are asked to pay the full amount prior to confirming your satisfaction,which i did question.
I have asked for a refund in full or part and hope i receive a speedy response

Lee came on time and worked quickly and efficiently.
The double oven, hob and fan looked brand new when he'd finished.
I ordered 2 washable oven protectors which arrived very quickly and work well to keep the bottom of the oven clean.
The whole process of booking, paying and communication was excellent.
I will use this company again.

Booked a clean for between 8 and 12, they then say they cant do that time, cancelling on me the day before, after taking payment.

Very disappointing service from start to finish. 3 times my appointment was rescheduled .. they were running late even when I was the first appointment of the day on one occasion ! Then it took 3 phone calls and one email to get my full payment refunded ( I never did get an oven cleaned!) and over 28 days !! False promises, a manager never available to speak to- I am still waiting for the manager to ring me back. However I have had a number of calls asking if I want to reschedule my oven clean from sales people who tried very hard to get me to commit to monthly direct debit payments and the extra services they offer, eg cleaning microwaves. Would NOT recommend.