Received the wrong tyres for my nipper double. After querying it with out and about customer service, I received a phone call from a member of team and OMG, that was the most pleasant conversation I... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
I was lucky enough to receive my nipper plus through the mother & baby awards for testing and I ADORE it, the size is amazing, my little boy has so much space (he’s a big 2.5yr old in 3-4 clothing) th... Zobacz więcej
Reakcja na opinię
Terrible company. Had a small vital part fail on an expensive pram still well under warranty. Contacted Out n About to report that matter and arrange a repair several weeks ago. They continue to stat... Zobacz więcej
Reakcja na opinię
Excellent service. Very happy with my purchase. I did have a slight issue with my wagon a few weeks after purchasing however outnabout were very prompt in getting this rectified
Reakcja na opinię
Informacje dotyczące firmy
Napisane przez firmę
At Out 'n' About, we’re a proudly British brand helping families go anywhere, together. Founded by parents in the Bedfordshire countryside, we design award winning all-terrain pushchairs, running buggies, outdoor wagons and products built for real-life adventures, from the everyday school run to muddy countryside trails. With over 20 years of trusted innovation, our products are known for being durable, easy to use, designed to handle years of adventure, whatever the terrain. Built to last we’re proud to support more sustainable parenting through our Preloved platform. Whether you're a new parent, a weekend jogger, or simply love the outdoors, Out 'n' About is here to make every journey smoother, more enjoyable, and packed with fresh-air memories. Helping families go anywhere, together.
Dane kontaktowe
Unit 2D, Kinsbourne Farm, MK43 8TS, Bedford, Zjednoczone Królestwo
- 01234 344230
- info@outnabout.com
- outnabout.com
3,8
Dobra
868 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Odpowiada na 72% z negatywnych recenzji
Zwykle odpowiada w ciągu 2 tygodni
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
The offer on the package included foot…
The offer on the package included foot muff the price was reduced from 649 to 549 so disappointed about this
1 czerwca 2026
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to leave your feedback.
We’re really sorry to hear you’re disappointed regarding the package offer. We understand how this could feel frustrating, especially if there was an expectation that a footmuff was included with the price reduction.
Our bundle pricing can vary depending on the specific promotion running at the time, and inclusions may differ between offers. That said, we completely appreciate your comments and will pass this feedback on to our wider team for review.
If you’d like, you’re welcome to contact our Customer Care Team with your order details and we can double-check exactly what was included in your specific package.
Kind regards,
Out’n’About Customer Care Team
Bought the Nipper Trek (£250) and…
Bought the Nipper Trek (£250) and immediately had issues with it. The velcro which is the only way to adjust the seat height for your infant is an incredibly poor design. On every walk I’ve had, in the few days that I’ve had the product the velcro fails and my baby drops down low in the seat. This means I have the ordeal of having to remove everything, try to refix the velcro for the seat and then get everything back on. It’s a nightmare.
The engagement with their customer support team is infuriating with auto generated responses from a bot or a person, which on three separate occasions now I’ve been asked the exact same questions, such as describing the issue as well as providing proof of purchase. I bought the product directly from their own website and the proof of purchase and order number is outlined several times already in my communication.
No resolution yet on the issue and the whole customer support process feels totally rubbish.
8 czerwca 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about your experience.
We’re especially sorry that you’ve had repeated issues with the seat adjustment and that this has caused stress during your walks. This is not the experience we want for any customer, particularly when using the product with a young baby.
We also apologise for the frustration caused by having to repeat information during your contact with our Customer Care Team. We understand how tiring that can feel, and we appreciate you bearing with us.
We’d really like the opportunity to look into this properly and get it resolved for you. If you’re willing, please reply with your order number so we can pick this up urgently and ensure it is escalated appropriately.
Kind regards,
Out’n’About Customer Care Team
Awful customer service
I keep having to chase to send back for refund. I have to wait for refund before I can buy a new pram and I have a 4 week old baby so am losing patience with this abysmal customer service big time.
29 maja 2026
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re really sorry to hear about the frustration you’ve experienced.
We completely understand how stressful this situation must be, especially with a 4-week-old baby and needing a quick resolution. We’re also sorry to hear that you’ve had to chase this up and that the process has felt slow and unhelpful — this is not the experience we want for our customers.
Refunds are always processed as quickly as possible once a return is received and checked in, and we appreciate how important it is for this to be handled promptly so you can arrange a replacement pram.
We’d like to reassure you that your case is important to us, and we will ensure it is followed up so you receive an update as soon as possible.
Kind regards,
Out’n’About Customer Care Team
I have still not received my order
I have still not received my order. I placed the order on 23/05/2026 and have still not received it on 06/06/2026…
27 maja 2026
Odpowiedź od Out'n'About
Hi,
We’re really sorry to hear your order still hasn’t arrived.
We’ve looked into this and can confirm we have now raised a replacement order for you. This has been processed urgently and will be dispatched as soon as possible. Once it leaves our warehouse, you’ll receive tracking details so you can follow the delivery.
Thank you for your patience, and please accept our apologies for the inconvenience caused.
Kind regards,
Out’n’About Customer Care Team
Lovely helpful customer service
Little skeptic because I was told a few times the newer models weren’t as good as the older models. Either way after a little back and forth with customer service I decided on the nipper V5 sport I was also cheeky in asking if there were any offers coming up soon so I could wait and they offerred me a discount code. Pushchair arrived was so easy to put together etc. Absolutely by far the best choice it has made running with my 2 year old a complete dream he loves it there’s enough room if he falls asleep in there. Had a little issue with the hood don’t know if it was a fault or me being too heavy handed but I broke the zip I contacted customer services asked if it was possible to order myself a new one as I couldn’t see them online. I had an almost immediate reply and was told a new hood was already on the way to me you can’t really top that kind of service until Wednesday when my tyre went down assumed it was a simple puncture which it was in all fairness the inner tube was a lot larger than I expected when I had taken it out I was a little confused I emailed just to double check before I bought a new one ( I’m not really that tyre savvy I can fix a puncture at best ) I didn’t want to buy the wrong size I pretty much had a same day response again telling me not to worry and a replacement was on its way to me already. I have 3 children have had more than my fair share of push chairs over the years with more than enough issues I can hole heartily never come across customer service as lovely and helpful as Out n About.
31 maja 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you so much for taking the time to leave such a thoughtful and detailed review 🤎
We’re absolutely delighted to hear how well your Nipper V5 Sport is working for you and your little one, especially for running and everyday use — it’s lovely to know he’s enjoying it too!
We’re also really pleased we could help quickly with both the hood and tyre queries. Our Customer Care Team always aims to get things sorted as smoothly as possible, so it means a lot to hear that reflected in your experience.
We truly appreciate your recommendation and support, and we wish you many more happy adventures with your pushchair.
Kind regards,
Out’n’About Customer Care Team
Ordered in April and baby born in June but still no buggy...
We ordered in April and have received nothing to date, with bare minimum customer service responses providing a series of factually inaccurate statements and missed delivery times. We were eventually offered split delivery to receive what was in stock and requested this same day but had no response. Apparently now the buggy (Nipper V6) itself is delayed until August. Our child was born yesterday. Had Out'n'About been honest and upfront about their chronic shipping delays we would have had the opportunity to investigate and order alternatives in a timely manner. We have now went to a direct competitor who has shipped the same day.
5 czerwca 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.
We completely understand how frustrating and disappointing this situation must be, especially with your baby arriving and needing a pushchair urgently. We also sincerely apologise for the lack of clarity around stock and delivery timelines, and for the delays in communication you’ve experienced — this is not the standard we aim to provide.
We appreciate how important it is to have reliable and accurate information when making such an essential purchase, and we’re very sorry that this was not your experience. Your comments will be shared with our team so we can review what went wrong and improve both our communication and fulfilment processes.
Kind regards,
Out’n’About Customer Care Team
No environemental responsibility
I have a very old out n about (they dont sell it anymore). it is at end of life. As they advertise themselves as an environmentally conscious company, I thought they would have a recycling scheme. They dont.
Its basically just now going to landfill. Very dissappointing. If you have newer models they have got good repair services etc hence 2 stars but as soon as its too old, they wont touch it.
I was looking to buy another one too and they are sold out until September - 3 month wait! I think I will go elsewhere
4 czerwca 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to share your feedback, and we’re sorry to hear about your experience.
We understand your frustration regarding the end-of-life product and the lack of a recycling scheme. We appreciate how important responsible disposal and environmental considerations are, and we’re sorry we haven’t met your expectations in this area.
While we do offer repair support and spare parts for current and recent models to extend product lifespan, we recognise your point about older models and disposal options, and we will ensure this feedback is shared with our wider team for review.
We’re also sorry to hear about your experience with availability and lead times — we understand how disappointing that can be when you’re ready to purchase.
Thank you again for your honest feedback.
Kind regards,
Out’n’About Customer Care Team
terrible customer service
27 maja 2026
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to leave your review.
We’re really sorry to hear that your experience with our customer service has left you feeling disappointed. This is not the standard of support we aim to provide.
We’d genuinely appreciate the opportunity to understand what went wrong and see whether there’s anything we can do to help resolve the situation. If you’re happy to do so, please contact our Customer Care Team with your details so we can look into this further.
Thank you again for your feedback — it helps us improve.
Kind regards,
Out’n’About Customer Care Team
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to leave your review.
We’re sorry to hear the item you received did not match what you expected from the images shown on our website. We understand how disappointing that can be.
We’d really appreciate the opportunity to look into this further and understand exactly what differed so we can review this properly. Please contact our Customer Care Team with your order details and, if possible, photos of the item received so we can investigate and help find a resolution.
Thank you again for bringing this to our attention.
Kind regards,
Out’n’About Customer Care Team
Shockingly poor customer service lets them down
The products are pricey and God help you if you have a problem with them in any way because their Customer Service is shockingly non existent. They don’t answer emails or phone calls, they don’t respond to messages on their website either. Such a shame. I have a very expensive order that’s gone missing in transit and I can’t get through to anyone to discuss this. Won’t be buying from them again
1 czerwca 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you for taking the time to leave your review, and we’re very sorry to hear about your experience.
We sincerely apologise for the delays in communication and for the difficulty you’ve had reaching our Customer Care Team. We have recently experienced a higher than usual volume of enquiries, however we appreciate that this does not make the situation any less frustrating — especially when you are waiting on an order and concerned that it may have gone missing in transit.
We’re also sorry to hear this has affected your confidence in purchasing from us again.
Please contact us again with your order details if this is still unresolved and we will ensure this is looked into as a priority so we can provide an update and work towards a resolution.
Kind regards,
Out’n’About Customer Care Team
Love my double out and about
Love my double out and about. The customer care service is also great, fast friendly and efficient.
29 maja 2026
Opinia niezależna
Odpowiedź od Out'n'About
Hi,
Thank you so much for your lovely review 🤎
We’re delighted to hear that you’re loving your Double Out’n’About and that you’ve had a great experience with our Customer Care Team too.
Fast, friendly and efficient support is exactly what we aim for, so it means a lot to hear your feedback.
Thank you again for choosing Out’n’About and for taking the time to share your experience.
Kind regards,
Out’n’About Customer Care Team
Great quality customer service
Had a great experience ordering a replacement wheel for me out'n'about buggy. Great customer service after I emailed requesting a quicker delivery, communication was quick and product arrived very quickly. Very happy with the service.
27 maja 2026
Opinia niezależna
Odpowiedź od Out'n'About
Thank you so much for your lovely review.
We’re really pleased to hear you had a positive experience with our customer support team and that we were able to help get your replacement wheel to you quickly.
Providing fast communication and support when customers need it is something we always aim for, so your feedback means a great deal to us.
Thank you again for your support of Out’n’About, and we hope you continue to enjoy many more adventures with your buggy.
Kind regards,
Out’n’About Customer Support
Out n about V1 Wheel
We have a 20-year-old Out n About V1 double buggy and we absolutely love it. It has been everywhere with us over the years and has stood the test of time brilliantly.
Recently, the rear wheel was damaged while we were travelling home from holidays in Spain, so I ordered a replacement online. It arrived very quickly, but when I opened it, I realised it was a wheel from a later model. Although it fit perfectly, it looked different from the original wheels and I wanted to keep the buggy looking original.
I emailed the team at Out n About, explained the situation, and received a lovely reply from Lee. Lee immediately offered to send out the correct V1 wheel for us.
I was really impressed with their customer service. It’s rare these days to get that level of support for a 20-year-old product. We love our Out n About buggy — it’s a real workhorse, gets plenty of abuse, and just keeps going.
25 maja 2026
Opinia niezależna
Odpowiedź od Out'n'About
Thank you so much for this incredible review.
We absolutely loved reading this and hearing that your V1 Double has been part of your family adventures for over 20 years — that’s truly amazing and exactly what we hope our products are built for.
It’s wonderful to hear the buggy has stood the test of time so well, even after all the travelling and adventures along the way. We’re also really pleased Lee was able to help get the correct original V1 wheel sorted for you.
Supporting our customers, even many years later, is something we genuinely care about, so your kind words really mean a lot to the whole team.
Thank you again for your continued support of Out’n’About, and we hope your V1 continues rolling for many more adventures to come.
Kind regards,
Out’n’About Customer Support
Couldn't be happier.
Couldn't be happier.
Such a versatile pram for my two children. One being 7 months and the other being 2, easy fold away, love the size of the sun covers, and how easy it is to maneuver.
5 maja 2026
Odpowiedź od Out'n'About
Thank you so much for your lovely review.
We’re delighted to hear how well your Nipper is working for your family and that it’s making life easier with two little ones. It’s wonderful to hear you’re enjoying the easy fold, manoeuvrability, and the large sun covers — those are some of our favourite features too.
We really appreciate you taking the time to share your experience and hope you continue to enjoy many happy adventures with your children.
Kind regards,
Out’n’About Customer Support
Excellent warranty customer service
I have always loved my out n about nipper v5, I've used it since newborn with the carrycot attachment. It has done a lot of off road miles because we live on a farm.
I was heartbroken when one of the clips that attached the hood broke. I didn't buy the pushchair direct from Out n About, but made contact with them as it was still within the 2 year warranty. The customer service team were amazing, I just had to send proof of purchase and a photo of the issue and they sent out replacement parts the same day, no quibble.
I didn't think it was possible to love out n about any more, but now I do!
13 maja 2026
Opinia niezależna
Odpowiedź od Out'n'About
Thank you so much for your wonderful review.
We absolutely love hearing how much use your Nipper V5 has had, especially tackling life on the farm and all those off-road adventures. That’s exactly what the Nipper was designed for.
We completely understand how upsetting it is when a favourite pushchair gets damaged, so we’re really pleased our customer support team could get the replacement parts sorted quickly for you under warranty.
Your kind words truly mean a lot to the whole team, and we’re so grateful for your continued support of Out’n’About.
Wishing you and your family many more adventures with your Nipper.
Kind regards,
Out’n’About Customer Support
Love this company
Love this company. Bought a second hand nipper double in perfect condition. Many adventures to be had!
1 maja 2026
Odpowiedź od Out'n'About
Thank you so much for your lovely review.
We absolutely love hearing stories like this, especially when one of our Nippers gets a second life and continues making memories with another family. It’s wonderful to hear your Double is still in perfect condition and ready for many more adventures ahead.
We really appreciate your support and hope you continue to enjoy every outing with your Nipper.
Kind regards,
Out’n’About Customer Support
I purchased an Out n About Nipper V6…
I purchased an Out n About Nipper V6 approximately 4 weeks ago and unfortunately experienced a very serious safety incident.
While in normal use, the buggy suddenly collapsed whilst my 5-month-old baby was seated inside and my toddler was using the front rider feature. My toddler was thrown forward and sustained injuries. Thankfully my baby was not physically harmed, but the incident was extremely distressing.
After researching further, I became aware of the existing inspection/repair programme relating to hinge/weld issues on this model. Although my batch number was reportedly not affected the nature of the failure appeared very similar.
Initially I was offered a repair which I did not feel was appropriate given the circumstances and loss of confidence in the product. After escalation the company has now agreed to collect the buggy for assessment and arrange a refund.
I appreciate that the matter has now been escalated and partly resolved, however the collapse itself was extremely concerning and I felt it was important to share my experience with others.
1 kwietnia 2026
Opinia niezależna
Odpowiedź od Out'n'About
We are very sorry to read about your experience and, without prejudice, we sincerely regret the distress this incident has caused you and your family.
The safety of our customers and their children is something we take extremely seriously, and we fully understand how concerning this situation must have been, particularly given the circumstances you have described.
As discussed, we have arranged for the buggy to be collected and have also agreed to process a refund following escalation of the case. While we appreciate your acknowledgment that the matter has now been fully resolved, we completely understand the loss of confidence this incident has caused.
All products returned to us following safety-related concerns are thoroughly assessed by our engineers so that we can fully investigate the circumstances involved.
We are truly sorry again for the upset and inconvenience caused, and we thank you for bringing your concerns to our attention.
Kind regards,
Out’n’About Customer Support
Order never shipped, no resolution
We ordered an item from Out'n'About a month ago. After a week, when we hadn't received the item, we checked the tracking number and realised Royal Mail said they were still awaiting the item from the shipper.
The customer service was abysmal after that. An autoresponse gave us the tracking number and instructed us to reply if we needed to talk to a "human" ... and then the human gave us the tracking number again, rather than reading our message that indicated there was nothing associated with the tracking number. We then went back and forth to no avail.
At this point, customer service has gone silent. They last contacted us a week ago saying they'd have an answer for us that same day. Their logstics department says the item was shipped, Royal Mail doesn't have any tracking information, and we've disputed the charge with our credit card company lacking any other option.
We can't quite make sense of what's going on here, to be candid. We already own a buggy from the company, but at this point, we're unlikely to ever purchase anything again and have stopped recommending them to others.
13 kwietnia 2026
Opinia niezależna
Odpowiedź od Out'n'About
We’re very sorry to hear about your experience and completely understand your frustration.
After investigating the issue with both our logistics team and Royal Mail, we appreciate how disappointing this situation has been, especially given the lack of tracking movement and the delays in communication you experienced from us.
As a resolution, we have now issued a full refund for the order while we continue to investigate further with Royal Mail regarding the shipment itself.
This is certainly not the level of service we aim to provide, and we sincerely apologise for the inconvenience and disappointment caused. We truly appreciate your previous support of our brand and are very sorry that this experience has impacted your confidence in us.
Kind regards,
Out’n’About Customer Support
Excellent customer service.
29 kwietnia 2026
Odpowiedź od Out'n'About
Thank you so much for your lovely review 💛
We’re really pleased to hear you had an excellent experience with our customer service team. Your kind feedback means a lot to us and is truly appreciated.
Thank you again for your support!
All communication was swift and…
All communication was swift and extremely helpful. Our buggy was picked up with ease and the problem fixed and our buggy back to us within a week. Could not be more thankful!
29 kwietnia 2026
Odpowiedź od Out'n'About
Thank you so much for your kind review 💛
We’re delighted to hear that the collection, repair, and return process went smoothly for you and that your buggy was back with you so quickly.
Providing helpful communication and making the process as stress-free as possible is really important to us, so your feedback means a great deal to the whole team.
Thank you again for your support and for choosing Out’n’About!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.