OutdoorMaster Recenzje 

356
•
Wynik TrustScore: 4 na 5

4,2

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Superb product (high performance Shark III SUP pump), responsive and helpful customer service (helped expedite delayed delivery). Competitive BUT note prices do not include tax until checkout (and don... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

Originally, our glasses did not arrive when it said they were. Either it was porch pirated or some other issue caused the package to never show up. However, the support team sent us another pair free... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

I ordered 2 bike helmets from outdoor master, however, I only received one and it was a wrong color. I contacted customer support about it and they promptly responded and corrected my order by shippin... Zobacz więcej

Reakcja na opinię

Oceniono na 1 z 5

The 30d return policy is an absolute scam because the company is drop shipping and the costs sending back to China from the EU are very high. They'll tell you to either get 50% back if you don't a... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep sportowy (outdoor)

Napisane przez firmę

OutdoorMaster® believes that all of us deserve the opportunity to enjoy the joyful experience of participating in outdoor sports. As we were unhappy with the general situation of good outdoor gears costing way too much money, we now have our brand to bring cutting-edge technologies to mid-priced products. What's more, we had become, in 2021, one of the Official Supplier to the U.S. Ski Team named by The U.S. Ski and Snowboard Association (USSSA)


Dane kontaktowe

4,2

Dobra

Wynik TrustScore: 4 na 5

356 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Zaprasza klientów do wystawiania recenzji

Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje

Odpowiada na 100% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,2

Wszystkie recenzje

(356)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 141

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

OutdoorMaster = Absolute excellence in every way.

I have always used OutdoorMaster SUP Pumps and each incarnation of the Shark has seen significant improvements. The Shark 3 is a fabulous innovation and inflates my 10’8 paddleboard to 20psi in 4 minutes. The battery means you no longer have to run the car engine while inflating. I use mine almost every day and I can confirm it stands up to that kind of use. People I have recommended this to have found it literally life changing, enabling you to get on the water quicker than ever.

I have just received a pair of OutdoorMaster sunglasses and they are equal to the high quality market leader but much lower in cost.

The true test of a company is the after sales service from Customer Support and I am able to say the service from OutdoorMaster is second to none should you need it. Superb company.

4 lutego 2026
Oceniono na 5 z 5

Great company with great attitude !!!

Great company with great attitude
Got a defective pair - replaced without hesitation, the product itself is great , great quality sounds.

31 stycznia 2026
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We’re really happy to hear you’re enjoying the product. Wishing you many great adventures ahead!

Oceniono na 5 z 5

Great helmet

Great helmet for the price! I ordered a snowboard helmet from Outdoor Master and was really impressed. It has MIPS technology, fits comfortably, and feels well-made—all at a great price. Definitely recommend for anyone looking for solid protection without overpaying.

28 stycznia 2026
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Odpowiedź od OutdoorMaster

We really appreciate you taking the time to leave a review. Your support means a lot to us!

Oceniono na 5 z 5

Exceptional products, exceptional customer service.

Outdoor masters has delivered exceptional customer service through the warranty process I have just completed. Had an issue with a pair of lenses i got. They are sending a replacement very quickly! Their products are reasonable priced and quality overall. This is the second pair of goggles i own from them. I also own a helmet for snowboarding. I would definitely recommend their products and this company. Thank you.

26 stycznia 2026
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Odpowiedź od OutdoorMaster

Thanks for sharing your experience! We’re happy you’re satisfied and hope to see you again soon.

Oceniono na 5 z 5

Customer care and communication was…

Customer care and communication was excellent. We used the purchased the item only once. It is sturdy and practical as we hoped it would.

22 stycznia 2026
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Odpowiedź od OutdoorMaster

So glad to hear you’re enjoying it! Thank you for choosing us and for your support.

Oceniono na 1 z 5

Received wrong item

I ordered ULTRA Snow Goggles + Lens Bundle and they only sent me a replacement lens? No goggles or frame. The lens i received isn't even one that i ordered and the lens in the box is not even what it says on the outside of the box. So all i'm left with for my money is a useless lens right before a trip. The return address on the parcel is also just a random PO box in my country.

23 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

We’re very sorry for the inconvenience this has caused, especially with your trip coming up.

After checking your order, we can confirm that it includes multiple items and was shipped in two separate packages. The lens you received is part of the order, and the goggles/frame are in a separate shipment that is still on the way.

We sincerely apologize for the confusion and appreciate your patience. Our support team has reached out to you directly to follow up and make sure everything is resolved as quickly as possible.

Oceniono na 5 z 5

Fabulous quality products and Customer Support second to none.

I have used OutdoorMaster paddleboard pumps since I started paddleboarding, initially using the Shark 2 pumps then the Cachalot and now the absolutely fantastic Shark 3. Being able to inflate from a powerful inbuilt battery is such a bonus and this model inflates to 20 psi in about 4 minutes. People who have bought this pump on my recommendation have found it, like me, life changing. It saves you time and enables you to get on the water quickly. It will of course inflate other inflatables too and comes with a range of connections. Customer support is second to none, should you need it, the best I have ever known.

OutdoorMaster supply a range of other products too and I have no doubt will be made to the same high standard. I am about to try some cycling glasses from them. Highest of recommendations.

22 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Amazing customer support experience.

I have been really impressed with the Shark 3 pump. It makes light work of pumping up 2 paddle boards to 20psi. When there was a technical issue the OutdoorMaster support was amazing. They were quick to reply to emails and resolved the issue with a replacement - unbelievable service!

20 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Oceniono na 5 z 5

ski bags

I bought 2 ski bags. The first one came about a week. The second one took much longer but arrived. Really like the quality. Each bag has plenty of space for helmet, boots, goggles, ski pants and other essential ski items.

11 stycznia 2026
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Oceniono na 1 z 5

Rücksendung wird nicht zurückgeschickt

Rücksendung wird nicht zurückgeschickt, sondern durch Versanddienstleister vernichtet. Es wird einem eine Gutschrift von 50% des Kaufpreises angeboten.
In den AGB oder beim Kauf war dies nicht ersichtlich.
Nie wieder.. nur ärger

16 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Es tut uns sehr leid, dass Sie diese negative Erfahrung gemacht haben.

Aufgrund der besonderen Umstände haben wir den Fall bereits an den Versanddienstleister zur Schadensersatzprüfung weitergeleitet. Nach Abschluss der Prüfung werden wir Ihnen eine Rückerstattung veranlassen.

Wir entschuldigen uns aufrichtig für die Unannehmlichkeiten und den entstandenen Ärger und danken Ihnen für Ihre Geduld.

Oceniono na 5 z 5

Awesome customer service!!

I bought a new helmet based on the strong safety rating from Virginia Tech and great price. When I discovered an issue with the helmet, OutdoorMaster immediately took action to provide a new helmet. I was impressed by that level of service -- few companies act with this level of focus on ensuring customer satisfaction

13 stycznia 2026
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Great goggles, excellent customer service

The goggles were excellent, and customer service ever better! The goggles fit snug around my face and provide a wide field of vision. Would buy these again.

12 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you for your amazing review! We're grateful for your support and look forward to serving you again!

Oceniono na 5 z 5

Awesome Bike Helmets!

My husband and I ordered two RHINO Urban Bicycle Helmets with LED Lights and were very impressed with the quality of these helmets and the colors selected are stunning! And as for customer service, excellent! Team went above and beyond to ensure we were satisfied with our order!

10 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

Had an issue with product being damaged…

Had an issue with product being damaged in shipping. They sent a new one out right away. Easy transaction.

9 stycznia 2026
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Oceniono na 5 z 5

Extremely helpful,

Had some troubles with freight OutdoorMaster's responses were quick, polite, accurate and professional. Would recommend them.

7 stycznia 2026
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Odpowiedź od OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 5 z 5

My son got a ski bag for Christmas

My son got a ski bag for Christmas. After the second use there was a rip in the seam. I reached out to costumer service and they sent out a new one right away.

5 stycznia 2026
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

Oceniono na 5 z 5

Excellent kit and customer service

I have a pair or outdoor master pro ski goggles. They are fantastic and recently I went to order an interchangeable clear lense that I can swap in during days or poor visibility. Unfortunately this package was not delivered by the courier, however afger raising this with their customer service a replacement was sent out quickly and in time for my trip next week. Excellent quality kit and customer service, thank you Effy and Iris for helping to resolve my situation.

6 stycznia 2026
Opinia niezależna
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Odpowiedź od OutdoorMaster

Thanks for the great feedback! We’re glad you had a positive experience with us. Your satisfaction means a lot!

Oceniono na 5 z 5

Top Notch Customer Service

My son prefers OutdoorMaster products. I was very impressed with the customer service. The response is almost immediate and was very positive and professional. I was offered options for a necessary return for what best met my needs.

6 stycznia 2026
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Odpowiedź od OutdoorMaster

Thank you so much for your kind words! We're thrilled to hear you're happy with our product. We appreciate your support!

Oceniono na 5 z 5

You guys are crushing it on customer…

You guys are crushing it on customer service.
Been great dealing with you

31 grudnia 2025
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Odpowiedź od OutdoorMaster

It’s great to hear that you’re satisfied! Thanks for the awesome feedback – we truly appreciate it!

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