Outback UK Recenzje 

Replied to my email promptly. Confirmed the part number i required and was with me within a couple of days. My Outback Omega 250 bbq is good for another 15 years with its new burner.

Love our new directors chairs and U BBQ, perfect for our camping trip.

Ordered a cover for my recently purchased spectrum 3. Didn’t realise at the time of ordering that postage was £10. My mistake but who charges £10 to post a cover !
Checked on Amazon and could have got one for the same price with free shipping.

The barbecue itself is beautiful!!! (Outback hunter) but trying to put the back legs on was an absolute nightmare!!! It nearly got slung out of the door!!! You need to rethink for future models to not make it so damn fiddly!

I have been on their list for some time to let me know when a cover for Spectrum 3 might be in stock. No reply from them yet but other firms now have them and I have ordered.
It was many years ago when I first bought an Outback BBQ and in those days they were good. No I think they have lost the plot Useless and regret buying this new BBQ.

My order of a Hot Rock Basket fo rmy Excel BBQ was delivered this morning and the item was covered in rust and looked as though it's already been used.

Completely unacceptable, especially for a total cost of £22.99 - £10.00 of which was delivery?!

Bought a Jupiter bbq off trade stand at RHS Malvern show at the beginning of May.
Delivered approx 2 weeks later.
During assembly noticed small dent and scratches on both doors. Filled in warranty claim waited the 72 hrs stated for a reply. Nothing ,waited another72hrs and another put in a second warranty claim again no response. Have continually emailed one reply stated very busy but would look in to it.
Nothing. Kept emailing, last reply was he who ever that is would look in the warehouse for spare doors. That was 10 days ago... must be hell of a big warehouse. So having purchased in May we are now mid July and still have no useable bbq! Just to rub salt in the wound it has been quite good weather for barbecues!
Customer service non existent, appalling. Will be contacting CEO and Trading standards.
Watch this space!

Customer service is appalling!! Bbq do not last, warranty claims ignored avoid at all costs! Will be speaking to trading standards!

I have sent three emails reference the handle end on my 6 burner signature.They have badly corroded.
I not received a reply so not too impressed.
The bbq works well,but not as good as the Swiss Grill I had previously.

Our Meteor 6 is a good BBQ but the drip tray rusted out. I ordered a new one but when it arrived, it was too big. I contacted the company through it's website twice, no response. I wrote to info@ and got a response to basically buy another tray that is for a different model. I responded that I wanted them to send the correct tray and a post paid return label for the original that I was happy to return as it is of no use to me. I sent clear photos so there was nothing left to doubt along with actual measurements. A week on and after numerous emails, their anonymous customer service person still has not moved away from it being my responsibility to buy a second tray and to return the original if I want a refund.
How am I responsible for their product not fitting their product and why should I sponsor the returning of the part they sent incorrectly or that is incorrect?
Now referring to Trading Standards.

I ordered an outback bbq a few years ago and was looking to purchase some spare parts. I found them on outbackbarbecues.com website. I ordered 2 items and realised an error in one of the parts I had ordered immediately after ordering this was on the 3/5/26. I therefore contacted them straight away via email as advised on their website and when calling their telephone number. I requested that I could cancel this item or alternatively change to the correct item as it was just for a different model and the same price. I received no response. Then I received an email on the 11/5/26 advising my order had been processed for shipping.
14/5/26 - received the order with the wrong item and I contacted them again.
15/5/26 - I received a reply apologising for not replying sooner, they advised I could send the item back at my own cost or wait for them to send me a returns label. I opted for them to send me a returns label as the item was quite heavy and would cost a fair amount to return not to mention if they had better customer service I would have received the correct item! - no return label received.
28/05/26 - no reply
02/06/26 - emailed again and provided all details again - still no returns label received
07/06/26 - emailed again and was asked to provide post code which I had already replied and they also have access to through my order details but year again no further correspondence or confirmation that they are sending out a returns label.
Customer service is an absolute joke!

Well me & my family have waited a while to be able to give the brand new bbq a christening & give it an airing off & do a barbie & a beer shall I say but it cooks very well I had an Outback jupiter in red previously but this one I bought is the premium model stainless steel model & then I changed the grill setup to half & half so not default it came with default & what I ordered as extras I ordered a griddle plate & a half grill plate & some spare vapour bars when the originals get ruined on the grill side with the fat etc this bbq cooks like a dream it's a beauty I would recomend this to anybody looking to go the extra mile & go gas it's worth the money if you can afford it the cupboard is a big upgrade from the standard affair too the only change I did was put a longer gas pipe on that's all & it works just the same even though it comes supplied with pipe & patio gas regulator you will find the supplied one long enough I needed an extra half a metre longer so bought proper camping gas cooker gas bootle pipe two jubblee clips & done with the spare patio regulator off my old outback bbq & away we go very happy to test drive this it cooks so well you won't have any regrets just buy one.

I originally purchased a Outback duel fuel BBQ in April 2019, the unit is used a lot but is covered by 2 high quality covers that I purchased and not the flimsy one it comes with, in addition the unit is stored in a watertight brick built shed in the winter months. The BBQ is great, however, in 2022 its was falling apart due to rust, I sent photos to Outback and and they said they would replace the unit free of charge which they did which is outstanding service. However, the second BBQ which was delivered in April 2022 has rusted in exactly the same way as the first and is now falling apart. Surely a £400 BBQ should have a life expectancy of more than 4 years, it would seem not and given I have now had 2 of these in 8 years it seems the units are not built to last.

I’ve had my Outback BBQ for around 5 years, and I’m disappointed that I’m already having to replace parts due to poor durability. At the same time I bought mine, a friend purchased a Weber BBQ, and 5 years later his still looks almost brand new. The difference in quality is very noticeable.

Before writing this review, I contacted Outback directly to give them the opportunity to address the issue and improve my opinion of the brand. Unfortunately, I never even received a response. Sadly, the customer service seems to match the quality of the product.

By comparison, I own a Weber electric BBQ for my caravan, and when I had an issue with a part, Weber sent a replacement free of charge without any hassle. Their customer service has been excellent.

Because of this experience, I’ll be switching to Weber in the future. It’s disappointing, but based on both product quality and customer support, Outback simply hasn’t matched expectations.

Saturn pro 4 Ordered from The Range. Arrived with several damaged parts including the side burner and ignition badly bent. Unable to assemble
And use. The range agreed to
Collect but still had a call
For collection. Emailed outback 5 days ago, they could
Not even be bothered to email
Me back. Previously purchased a bbq from them and had no issues. Sadly both companys are dreadful, do
not care about their clients and use AI rather than humans. Seriously how much effort does it take to send a replacement part ? Only giving 1 star as not able to
Give zero.

Ordered a part . Paid £10 for delivery and going to take 5 days to get to me . Ridiculous amount for delivery, wont be getting anything else from them . Ordered a hotplate for middle ,terrible product oiled it constantly sticks no good unless people like loads and loads of oil . Disappointment all round with their products

I honestly can’t fault Outback BBQ. The service has been brilliant, especially from Zach who went above and beyond to help, knowledgeable, responsive, and genuinely cares about getting you the right setup.

The quality of their products speaks for itself. My trusty BBQ is around 7 years old now and still looks as good as new and performs just as well as the day I got it. I’ve also added one of their fire pits, which has been a fantastic addition.

If you’re looking for reliability, great customer service, and products that actually last, I wouldn’t hesitate to recommend Outback BBQ.

I honestly think Outback BBQs are some of the best you can buy. They’re solid, reliable, and really good quality. I’ve had mine for over four years now and it’s still in great condition, which says a lot.
One thing I really like is how easy it is to find spare parts on their website. It’s straightforward to use and means you can actually keep your BBQ going instead of binning it. I’ve had BBQs in the past where once parts started to wear out, replacements were impossible to find and you ended up having to replace the whole thing.
Can’t fault Outback BBQs at all — I’d happily recommend them to anyone.

I am now on my second Outback BBQ. The second one I have to say I was disappointed with and raised my concerns with customer service. Now I am not going to say the team were quick. But what I will say is they did a cracking job. Mark Osbourne who works for them personally spoke with me. Listened. Investigated and resolved the issues.
Given what Mark has done Outback have a lifetime customer from me. Customer service goes a long way, products arent always great and sometimes things go wrong. But as a company Mark made it right so they get my vote

Bought a Signature 2 6 burner with additional side gas cylinder cabinet, 2 years on the bbq (which is stored under cover and the additional cover I bought) looks like shit, the stainless steel is rusting, the plastic handle end pieces (which look chrome) are all bubbled and again looking terrible, the whole thing is a very disappointing >£2500 spend. Would not buy from them again unfortunately.