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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

I had a wonderful experience with Otter Spirit customer service. Two of my bracelets arrived damaged, and instead of making it difficult, they immediately offered to replace them and told me to keep t... Zobacz więcej

Oceniono na 5 z 5

The bracelets I ordered were lovely. I bought them as gifts, but ended up not sending the second so it ended up on my wrist. I was disappointed when it broke but when I contacted customer support the... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The bracelet quality is exceptional! The customer service, especially Jen Williams, went above and beyond! Super sweet and kind! I needed to exchange the bracelets to the larger size and she stayed i... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

These bracelets are amazing. They feel good on my arm and have become a must for every day. I love the mini option as it fits better with my lifestyle. Plus supporting the otters is a big plus as some... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Sklep jubilerski

Napisane przez firmę

Otter Spirit is a handcrafted gemstone jewelry brand that celebrates the beauty of natural crystals. Founded in Monterey, California, it is driven by a deep commitment to animal protection, donating a portion of its proceeds to ocean conservation nonprofits, including the Monterey Bay Aquarium.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

65 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

Odpowiada na 50% z negatywnych recenzji

Zwykle odpowiada w ciągu 1 tygodnia

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

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Oceniono na 5 z 5

I had a wonderful experience with Otter Spirit

I had a wonderful experience with Otter Spirit customer service. Two of my bracelets arrived damaged, and instead of making it difficult, they immediately offered to replace them and told me to keep the originals and even gift them to someone else. The response was kind, fast, and completely hassle-free. It’s rare to find a company that stands behind their products and treats customers so generously. I’m very impressed and will definitely order again.

30 kwietnia 2026
Opinia niezależna
Oceniono na 5 z 5

Good quality and very good price🥰

I recently received my braslets wonderfull quality aaa so pleased with them thay are comfortable to wear lovely colours thanks you otter spirit if you’re looking for something special give otter spirit a look highly recommend them sue

24 kwietnia 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Sue, thank you so much for your kind words! We're thrilled to hear you love the bracelets and find them comfortable and beautiful. Your recommendation means a lot to us 💛

Oceniono na 5 z 5

The best place for crystals & stones!

Their products are of the highest quality. They have a beautiful selection. Their service was wonderful. When I had a question they were quick to reply. And they shipped it quickly and I live in Alaska! I highly recommend them. Laura B.

20 marca 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Laura,

Thank you so much for your wonderful review and for placing your trust in us. We’re delighted to hear that you’re happy with the quality of our products, our selection, and the service you received.

It’s especially great to know your order arrived quickly all the way to Alaska! Your kind words truly mean a lot to our team.

We look forward to serving you again in the future.

Warm regards,🦦💖

Oceniono na 1 z 5

I do not recommend

I saw the ads on facebook so decided to give it a try. I spend 103.92 for “jade bracelet” Australian Jade Chrysoprase Bracelet and peach jade bracelet. But within a month, the outer paint came off the bead (the layer easily came off more). So it is not high quality material. Would natural jade outer layer come off the beads? I received an email to verify more so this review will not be taken off. I want people to know the truth! Yes I actually purchased these items and this is not a fake review. I wish i can post a picture of the product to show the poor quality of “jade”. I am very unpleased with purchase and will not purchase from this company again.

13 kwietnia 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi,

Thank you for your feedback — we're truly sorry this wasn't the experience you deserved. This is not the quality we stand for, and we'd genuinely like to make it right.

To help us investigate, we kindly ask that you send us a photo of the bracelet along with the barcode from the box — simply reply to the email we sent you. This will allow our team to trace the exact batch and identify what went wrong.

We remain committed to resolving this for you and hope to hear from you soon.

Warm regards,

Oceniono na 5 z 5

Bracelets are lovely and the 2yr warranty backs it up

The bracelets I ordered were lovely. I bought them as gifts, but ended up not sending the second so it ended up on my wrist. I was disappointed when it broke but when I contacted customer support the exceptional service was immediate in addressing the situation and getting a replacement to me. The 2yr warranty is solid. I'd purchase otter spirit products again 👍

7 kwietnia 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi,

Thank you so much for your thoughtful review and for sharing your experience with us. We’re really happy to hear that you loved the bracelets—even if one ended up staying with you 😊

We’re sorry to hear that it broke, but we’re glad our support team could quickly make things right and that you were satisfied with the replacement process. It means a lot to us that you appreciate our warranty and service.

Thank you again for your trust and support—we truly appreciate it and hope you continue to enjoy your bracelet!

Warm regards,

Oceniono na 5 z 5

The bracelet quality is exceptional

The bracelet quality is exceptional! The customer service, especially Jen Williams, went above and beyond! Super sweet and kind!
I needed to exchange the bracelets to the larger size and she stayed in touch with me about the progress of my order the entire time.

3 kwietnia 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Beatriz,

Thank you so much for your kind review! We’re thrilled to hear that you love the quality of the bracelets.

We’ll be sure to pass your wonderful feedback on to Jen Williams—she’ll be so happy to know her support made a difference. Providing attentive and caring service is very important to us, so it means a lot that you noticed.

We’re glad everything went smoothly with your exchange and that you felt supported throughout the process.

Thank you again for your trust and support—we truly appreciate it!

Warm regards,

Oceniono na 5 z 5

These bracelets are amazing!

These bracelets are amazing. They feel good on my arm and have become a must for every day. I love the mini option as it fits better with my lifestyle. Plus supporting the otters is a big plus as someone from the Bay Area! You won’t be disappointed with the beautiful energy these crystals bring to your life!

6 kwietnia 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Cori,

Thank you so much for your amazing review! We’re so happy to hear that the bracelets have become a part of your everyday life and that you’re enjoying the mini option as well.

It’s also wonderful to hear your appreciation for supporting otters—being connected with customers who share that passion, especially from the Bay Area, means a lot to us.

We truly appreciate your support and kind words about the energy of the crystals. It means the world to know they’ve brought something special into your life.

Warm regards,🦦💖

Oceniono na 5 z 5

Beautiful Bracelets and Good Customer Service

A beautiful product and good customer service. They reacted to my request for bigger bead size promptly. My new bracelets are just what I wanted. I would absolutely purchase from them again.

16 marca 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Susan,

Thank you so much for your lovely review! We’re really happy to hear that you’re pleased with both the product and our customer service.

It’s great to know we could quickly help you with your request for a larger bead size and that your new bracelets are exactly what you wanted. We always aim to make sure every piece feels just right for our customers.

We truly appreciate your trust and support, and we’d be delighted to have you shop with us again in the future.

Warm regards,🦦💖

Oceniono na 5 z 5

The bracelets I received were beautiful…

The bracelets I received were beautiful and I wear them often. I highly recommend this company for thoughtful gifts!

9 marca 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Aliki,

Thank you so much for your kind words! We’re really happy to hear you’re enjoying your bracelets and that you’d recommend us for thoughtful gifts.

We truly appreciate your support and hope you continue to love wearing them!

Warm regards,🦦💖

Oceniono na 5 z 5

The bracelets are so beautiful and high-quality.

The bracelets are so beautiful - wonderful quality and energy.
The team is so sweet and helpful.
Shout out to Jen, whom I communicated with the most. Thank you for making the experience special. I appreciate it.
And I love the fact that they donate to the otter community.
Thanks again.
Blessings and magic to you - from Anna the Aussie.

28 lutego 2026
Opinia niezależna
Logo Otter Spirit

Odpowiedź od Otter Spirit

Hi Anna,

Thank you so much for your beautiful and thoughtful review! We’re truly delighted to hear that you love the bracelets, their quality, and the energy they bring.

It means a lot to know you had such a positive experience with our team, and we’ll be sure to pass your kind words on to Jen—she’ll be so happy to hear this. We’re also really glad the connection to the otter community resonates with you.

We appreciate your support and your lovely message of blessings and magic all the way from Australia 💛

Warm regards,

Oceniono na 5 z 5

Outstanding customer service

I purchased two bracelets. When they arrived, they looked to be of really good quality, and the one was, but the other bracelet broke almost immediately. I had provided that review to the company to let them know, understanding that it could have just been a defect in the one band. Without any request, they promptly replied and shipped me a replacement bracelet. Their customer service was truly outstanding. Beyond the product, I would shop here again and tell others based off of my overall experience. This company is worth supporting.

27 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

First time ordering

First time ordering. Great quality and packaging of gemstone bracelets. One bracelet was left out in shipping. Immediate attention given and bracelet was sent priority. Customer service was beyond excellent. They have redefined a quality product line as well as what first class customer service really is. Appreciate $1 donated in care of the otter's.

9 lutego 2026
Opinia niezależna
Oceniono na 5 z 5

ONE OF ONE!


From the moment you interact with their brand, you can feel the intention, integrity, and heart behind everything they do. Otter Spirit isn’t just a company—it’s a lifestyle rooted in authenticity, mindfulness, and soulful connection. Their products are thoughtfully curated, beautifully crafted, and genuinely uplifting.

23 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

This company!!!!🤩 I honestly have never…

This company!!!!🤩 I honestly have never experienced better customer service which is so encouraging because they’re a business that sells intentional products with true spiritual impact and so if just adds to their authenticity. The genuine gem stone bracelets I have received from Otter Spirit are absolutely beautiful and top quality. You can feel the love in each piece. Also the fact that they care for the otters in Monterey is 😭😭 love this so much!!!
I have purchased several bracelets for myself and friends and it’s so special that you receive a little card detailing the gem stones abilities and associations. Wonderful addition to your spiritual awakening! Love yourself and wear these precious stones!!

20 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Amazing quality and service

The quality of the gemstones is amazing, and the customer service and accommodations were top notch. Incredibly polite and quick responses and willing to work with me on changing orders or requests. Definitely shop here!!

13 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

Beautiful high-grade stones, even better customer service

Ordered during the holiday crunch and experienced a few snags with certain bracelet's availability after my order was placed. Customer service notified me about this before the shipment launched so I could select another product instead.
Jen Williams from Otter Spirit is absolutely fantastic. Stayed with me every step of the way and responded to every email within minutes prividing solutions! Will shop here again and highly recommend this company!

6 stycznia 2026
Opinia niezależna
Oceniono na 5 z 5

🤔I was looking for a reputable company…

🤔I was looking for a reputable company to purchase some 2mm/4mm crystal bracelets from. I was letting a company be guided to me✨️.
🤔I did not want to purchase on impulse. I've purchased fake ones before and I'm not a fan🙅🏻‍♀️. I was on TikTok /YouTube don't quite remember where and saw this company. I checked them out and made a purchase from them.
🤔 When I received my package 📦 which arrived quickly. I was very impressed with the packaging 🫶🏼. The card description and Affirmation is very thoughtful and affirming . The bracelets oh! I loved 😍 them very much.
🤔I appreciate that this company donate $1 from every purchase to Otters. I also appreciate the warranty on their items. Anna R that work there is very nice and efficient👍🏼. I feel this company is pretty cool.

24 listopada 2025
Opinia niezależna
Oceniono na 5 z 5

Otter Spirit has the most beautiful…

Otter Spirit has the most beautiful jewelry and even better customer service! I have bought from them maybe a dozen times and have had a few issues, none their fault, that they went over and beyond what a customer would expect. Buy from them with confidence!

7 grudnia 2025
Opinia niezależna
Oceniono na 5 z 5

Highly recommend this company

Have received a gift from this company and also have ordered as a gift for another. The quality of their products is high, their prices are reasonable, and their customer service is exceptional. I needed to make an exchange and they were incredibly quick to respond and assist me. Would definitely recommend this company to anyone.

3 grudnia 2025
Opinia niezależna

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