Ostomed Recenzje 

Absolutely horrible experience so far. Not sure why I have been waiting for over 3 weeks now for the insulin pen needles I have ordered. Pharmacy2U and my GP have approved and tell me to contact Ostomed, who still haven't replied to either of my emails and whenever I try to call I get the message "this line is closed" (at 12pm...).

Clearly they don't get about people getting their medications. I only got my insulin recently after getting an emergency prescription approved through 111.

Honestly, what an awful service and experience.

Pharmacy2U redirected my prescription to themselves, but I never received it. I’ve tried contacting them multiple times by phone and email, but have received zero response. Terrible service—avoid!

Would rate as zero if I could. Diabolical service, absolutely no response from them, despite contacting them many, many times via email and telephone, both ignored and unanswered. Pharmacy2u sent part of my regular script to Ostomed -Why?
Why are P2U using this company? They will give P2U a bad reputation, by the connection. I have tried every which way to contact them, I desperately need the prescribed item, what do I do now ?? Customer service is non existent, no answer to telephone calls nor to emails

Like many, Pharmacy2U sent my prescription for sensors to Ostomed - their sister company - and 1.5wks later it still hasn’t been processed.

Pharmacy2U initially said to contact Ostomed direct but they don’t answer the phone - usually it does to voicemail saying they are closed (anytime during the day) and occasionally they put you on hold for an hour before you get that same answerphone message.

Pharmacy2U have now said they’ll get the prescription back and I can collect it from a pharmacy myself. Going forward I have opted out of Ostomed (otherwise I would have left Pharmacy2U).

It should be said that in the past they appear to have successfully used Ostomed without me noticing as they were delivered without issue.

Perhaps Ostomed have gone under or are going under but I would advise all Pharmacy2U customers to opt out of Ostomed by using the live chat or calling them.

Same as everyone else.
They don’t respond to emails
They don’t respond to messages on their contact form
They don’t respond to messages on their answer phone
When phoning it just rings continuously

Awful. I have used Pharmacy2u for awhile but this time they passed my prescription to Ostomed without my kowledge. It's been two weeks, and they have still not reviewed the order. I contacted Pharmacy2u, who advised that I have to contact Ostomed myself to chase it up.
I have attempted to call them at 1.30pm today and got a message saying they're closed!
I'll be changing Pharmacy 2U.

Awful. I recently changed to Pharmacy2u to see if I could get my prescriptions delivered quicker. They passed my prescription for Freestyle Libre sensors to Ostomed. It's been 5 days, and they have still not reviewed the order. I contacted Pharmacy2u, who advised that I have to contact Ostomed to chase it up, which is ridiculous.
I have attempted to call them at 3 pm on Wednesday and got a message saying they're closed!
I'll be changing back to my normal pharmacy. This is no way to run a company handling prescriptions.

Im a type 1 diabetic and can not get a reply about where my prescription is. No one answers the phone, replies to emails. Nothing. Pharmacy 2 U say i have to contact Ostomed. They are awful

Appalling. 2 week delay after pharmacy2u passed over prescription to them without informing me. Then asked for payment over phone only… but no one ever answers the phone…

Don’t use this service. My P2U prescription went to them for some blood sugar sensors and heard nothing from them for weeks. Tried to contact customer service, never got a replied. Terrible service.

RUBBISH just doesn`t do it justice.Been waiting 3 weeks for my prescription with absolutely no communication from them despite my contacting them to find out what is happening!

⁸My surgery forwarded a prescription to Pharmacy 2U on 25 Jun 26 for an aid to help me get prescription compression socks on, having been told I need to wear these everyday. On the 7 Jul, I contacted Pharmacy 2U and was told the prescription for the aid had been forwarded to a contractor they use called Ostomed for action and that Pharmacy 2U would send them an email to find out what was happening. Having heard nothing, I contacted Pharmacy 2U Customer Services this morning and was told there had been no response from Ostomed to the email. I was given Ostomed Customer Services phone number so I could contact them direct, and despite holding on for 30 minutes there was no response. So, I sent them a lengthy email detailing the facts and asking for a response. Not sure if it went through or not. I tapped on submit and ended up having to verify the email by selecting pictures with bridges in them! After a few negative attempts. I gave up. I then read through previous reviews on Ostomed and quite frankly was shocked!! A lot of people with serious medical issues complaining. So, I called Pharmacy 2U back this afternoon to get my prescription returned so I can go elsewhere to get the aid I need. I had purchased a sock donner previously, but found it very difficult to use given my age and existing medical issues. So my surgery thought this aid would be beneficial. Anyway, Pharmacy 2U have informed me they will send Ostomed a red flag email asking they release this prescription. We have agreed a 48 hour period (3 weeks since the prescription went off) to this Thursday, to see if there is any positive response. Failing that the prescription for the aid comes back to my surgery and I will get the aid through another Pharmacy. I will also contact my MP about this extremely poor service. I should mention that Pharmacy 2U informed me THAT I CAN REQUEST, which I did, that no future prescriptions be sent to Ostomed for action and that Pharmacy 2U would sort these prescriptions out.

GP sent a request for some insulin needles so I can take my mounjaro injection. I have not had anything turn up. It's been 3 weeks! Pharmacy2U palmed me off to Ostomed, I have emailed them twice and been on hold on the phone with no answer for nearly an hour!

I don't know what to do now. Disgraceful!!

Avoid

No customer service, do not answer phone calls or emails.

Prescriptions service Pharmacy2U use these with 0 consent, and there is no way of contacting either company to change or cancel.
A type 1 diabetic, it should not be this difficult to get a simple prescription right.

Avoid avoid avoid

I am so disappointed in my recent Ostomed experience. They have always been really prompt with sending out my prescriptions previously, but I have been waiting for my Libre sensors for almost two weeks now. Tried emailing twice, 45 mins trying to get through twice with no response either time on their customer support number 01253 370900. Any ideas what to try next??

Pharmacy2u sent my medication order to this company, they didn't get my consent to do this

3 weeks later the medication hasn't arrived and I've had no reply to my emails from ostomed. Pharmacy2u have washed their hands of it

Disgraceful service , I actually think that this is a scam company .

I've raised a small claims case against this company for failure to deliver medication. I'll update the review with any progress so that any future viewers can see the outcome

This is the place pharmacy2U send my prescription to and for the last two times my order has taking WAY longer than it should! I’m waiting way over a week now and I probably won’t get it until next week now due to it being Friday! Why does pharmacy2U use them! This is diabetic medication it should not be taking this long!

Very poor. I'd give them zero star if possible. No answers to email, no picking up the phone for calls. I can be on the line for 1hr and no one responds. I don't get much help out if Pharmacy2u who repeat the statement 'we've sent it to Ostomed'. They don't offer much help in resolving the issue. Now git to go to doctors and get a repeat. Poor, poor, poor.

If I could leave a no star review that would be more accurate than one star . This company has let me down by not sending medication and not contacting me when - if - I will receive them . Such a pain that Pharmacy4U is using this company . I dont know where I am now since I Pharmacy 4U cannot cancel the RX . I am now trying to explain to my GP what as happened - Pharmacy4U can see that OSTEMED have not sent out my meds even though they have had my approved RX for weeks .

Absolute rubbish! I have been chasing non-receipt of a prescription from 22nd June. I have mailed several times and tried to call. No response to any email and no answer on the phone. Abysmal!