Osprey Europe Recenzje 

Top Notch customer service:

I lost one of my sternum strap. Nay was helping me promptly.
Response from support: We ship it to your location.

Osprey lives up to their values and it is the reason my next backpack purchase is an Osprey.

Thank you, Nay.

I ordered two products, a travel backpack and a packing cube. Firstly, really impressed with the daylite 26+6. Unbelievable price to quality ratio, comfortable, light and looks great. I haven’t used it as a personal item on a flight but it’s going to be great for that! The packing cube had a slight defect, so I got in contact with customer service. Sara from the customer service team was great! Timely responses and got a replacement product sent out straight away after sending a photo. This is how customer service should be. The packing cube also looks great and I’m looking forward to using it when it arrives.

I received a Quick answer, thanks a lot ,Sara

I bought a backpack more than 20 years ago, and the backpack itself is in good condition. However, the zip pulls unsurprisingly have worn away over time. Remembering that they have a lifetime guarantee/warranty, I put in a request for a set of replacements. Nay took care of everything quickly and efficiently, and the zip pulls were sent and delivered. If only more companies were like Osprey and more employees like Nay!

Great customer service!

Sara support me with an issue with my order, as I ordered an incorrect item. She was very polite and went above and beyond to chase it, and ensured the process was smooth.

Thank you :)

Small issue with a bundle not applying properly. The customer service rep fixed it very quickly and sent the refund through straight away.

Todo perfecto, estupenda la att por parte de Sara.

Part of my order was missing upon arrival (through no fault of Osprey - I think it was the carrier) and Sara in the customer services team rectified the issue quickly and to my full satisfaction. Thanks very much Osprey and Sara in particular!

Sara resolved my issue straight away, clearly showing how to access the luggage label holder in the Osprey 65 transporter duffel. I had previously tried Copilot which gave me the wrong answer.

Je n'ai jamais vu un SAV aussi mauvais.
J'ai commandé un sac à dos il y a plusieurs semaines. Celui-ci a été indiqué livré chez moi. Ce qui n'est pas le cas. Après avoir fait des recherches auprès du transporteur, j'apprends qu'il a été livré dans un point relais mais ce dernier refuse de me donner le colis car je n'ai pas de QR code pour le retirer.
Nous avons envoyé de nombreux mails au transporteur et à Osprey où la seule réponse est l'adresse du point relais, malgré notre explication que le point relais refuse de nous donner le colis sans QR code.
Nous avons attendu 10 jours pour avoir une première réponse et sommes toujours dans l'attente d'une réponse depuis plus d'une semaine à notre réponse.
Étant donné le prix des produits, ces délais et manques de réponses sont inadmissibles.
J'ai payé pour un sac il y a un mois et j'ignore où il est et je ne reçois pas de réponse.

The information about sizing for a unisex one size backpack were lacking on the Osprey website but Sara in customer service were very nice and helped me!

I had questions about the California Prop 65 warning on an Osprey product, and Sara took the time to give a very thorough and easy-to-understand explanation. She answered everything clearly and helped put my concerns to rest.
Really appreciate the detailed response and transparency. Thank you, Sara!

Sara has been very helpful, advising me on specific topics and giving me options for what I needed. It has been a very rewarding experience dealing with her. I am very grateful.

Jag letade efter en ersättare till min älskade ryggsäck Radial 26 som jag köpte för sju år sedan och har använt mer eller mindre dagligen sedan dess, till och från mitt arbete och även på helger och semestrar.
Jag fick svar från "Sara" inom bara några dagar med två bra förslag på nya modeller, då Radal 26 tyvärr utgått från sortimentet. Nu blev det mycket lättare att hitta en ny ryggsäck som passar mina behov perfekt. Jag beställde en "Osprey Metron Airspeed 34". Man kan spänna in den till 26 liter så den blir perfekt i storlek samt har alla de features jag önskar.

Great customer service from Sara. Solved my query quickly and was very friendly. 🙏🏻😊

It took a while to get an answer - so long that my parcel was sent back, which was a bit of a bummer. Return process was smoothe, but becase of the long wait time for CS tickets it delayed my order with 10 days. My advise, hire more CS agents - Sara was brilliantly helpful. Thank you.

Ho contattato il servizio clienti per avere informazioni riguardo all'uso di codici sconto Corporate e ho ricevuto una risposta rapida e soprattutto precisa e chiara da parte di Sara. Complimenti davvero per il servizio. Lo consiglio vivamente in caso di dubbi o domande specifiche come ho fatto io.

Sara was extremely helpful in resolving a shipping delay. Always very professional and courteous and took initiative in proactively resolving my issue. Thanks!

Backpacks were sent very promptly. I changed one of them (too small). That process also went smoothly and Sara was helpful in providing timely advice and updates about the refund,

I bought an Osprey bag for around €400, only for an airline to break the handle. Their so-called “lifetime guarantee”? Absolute nonsense. To get it repaired, I’d have to ship the entire bag from Paris to Amsterdam at my own expense—just so they can “inspect” it. Never mind that I already removed the broken handle myself and only need the replacement part. But no, they refuse to send it. Their policy is all about creating so many hurdles that you’ll eventually give up, leaving you with a broken bag and them with zero cost.
This is the textbook definition of a fake warranty. It’s designed to sound impressive but is practically useless. Save your money and your trust—Osprey’s guarantee isn’t worth the paper it’s (not) printed on.