OshCasino Recenzje 16

Odpowiedź od OshCasino

14 kwi 2026

Dear Customer,
Thank you for your feedback.
After reviewing your case, we can confirm that the exact document requested from you was not provided. Instead, other documents were submitted that did not match the specific verification requirement. Each declined document was rejected with a clear explanation. If you are unsure where to view the decline comments, our Support Team is always available to guide you.
We also confirm that you previously had more than three successful withdrawals on our platform. Therefore, the statement that we avoid processing withdrawals is not accurate.
The current verification request is a standard procedure. Unfortunately, when the requested document was not provided, the situation was presented as if the delay was caused by the casino, which is not the case.
Additionally, during the review of your account, we identified a duplicate account connected to bonus abuse. This second account also had several successful withdrawals from our platform.
We remain ready to assist you once the correct requested document is provided and the verification process can be completed properly.
Kind regards,
OshCasino Team

Odpowiedź od OshCasino

Zaktualizowano 14 kwi 2026

Thank you for sharing your feedback.
We are sincerely sorry to hear that your experience did not meet your expectations. Please note that all withdrawal requests are subject to mandatory security and verification checks, which are carried out in line with our regulatory and compliance obligations. These procedures may occasionally require additional documentation, especially in cases involving larger transactions, and are not intended to cause inconvenience.
We understand how frustrating delays can feel, particularly when deposits are processed quickly, and we regret any dissatisfaction caused by the handling of your withdrawal request. At the same time, we would like to clarify that verification and AML checks are standard procedures designed to protect both our players and the platform.
We take all feedback seriously and continuously review our internal processes to improve the overall customer experience. If you still require assistance, we kindly invite you to contact our support team directly so your case can be reviewed in detail.
Best regards,
OshCasino

Odpowiedź od OshCasino

10 lut 2026

Hi - sorry for the delay and the frustration. Our verification team needed extra time to review your documents, and our support team sent you the outcome on 5 February. Please check your Spam/Promotions folder as well, and if you still can’t find it, reply here and we’ll resend the update via email.

Odpowiedź od OshCasino

5 lut 2026

Hi,
Thank you for sharing your feedback. We are truly sorry to hear about your frustration.
Please note that we do not reject documents to delay the process. Verification is handled according to regulatory requirements, and in some cases additional checks are needed if the information in the account does not fully match the details shown in the submitted documents (for example, address or payment method ownership).
Our team is still ready to assist you in resolving this as quickly as possible. We kindly ask you to contact our support team directly so we can review your case in detail and help you complete the process.
Kind regards,
OSH Casino Support Team

Odpowiedź od OshCasino

13 sty 2026

Hi, we’re sorry to hear about your experience and we understand how frustrating this feels.
Please note that bonuses/free spins are not guaranteed, and game outcomes are random. Also, we can’t remove reviews on Trustpilot - moderation is handled by Trustpilot under their own rules.
We also noticed your Trustpilot profile shows many recent negative reviews across other casinos as well - so we’d really like to check your specific sessions and any balance issue on our side. Please email support@oshcasino.com with your username and the approximate dates/times, and we’ll investigate.

Odpowiedź od OshCasino

7 sty 2026

Hi, thank you for your feedback — we understand how important fast withdrawals are.
To clarify what happened in your case: your first withdrawal was requested on 26/12 and was declined on 28/12 because some verification documents were still missing. You provided the requested documents on 28/12, and they were successfully verified on 31/12. After the verification was completed, your new withdrawal request was approved on 03/01.
About the timing: our Terms state that account verification may take up to 3 working days (72 hours) from the date of document submission.
This is why periods with weekends or public holidays can affect the overall timeline, even if withdrawals themselves are handled continuously. Additionally, our Terms explain that withdrawals are usually processed within 24 hours, but in certain cases withdrawal verification may take up to 72 hours from the date all necessary documents are submitted.
We’re glad everything was ultimately verified and approved, and we’d appreciate the chance to restore your confidence.

Odpowiedź od OshCasino

12 gru 2025

Thanks for the kind words! 😊 We’re really happy to hear you had a good experience with our customer service — I’ll make sure the team sees this. If you ever need anything else, just reach out anytime via live chat or email and we’ll be glad to help.

Odpowiedź od OshCasino

12 gru 2025

Hi there — thanks for taking the time to share this, and we're really sorry your experience felt that way.
First, about the Telegram “AI bot”: we don’t run promotions through random Telegram accounts, and we don’t ask people to deposit via “agents” who then disappear. Unfortunately, there are scammers who impersonate brands online. If you can share the Telegram username and any screenshots with our support team, we’ll report it and help you make sure you’re using only official channels.
About Chicken Road and the round you described: we understand how alarming it feels when it looks like a round starts or ends without you intending it. We can’t confirm what happened from a Trustpilot post, but we can investigate it properly. Please contact our support through the official website and include:
1) your account email/username
2) the approximate time/date of the session
3) the device you used (mobile/desktop)
4) any screenshots/video if you have them
We can then check the game logs with the provider and clarify exactly what action triggered the round. (We also avoid discussing account-specific details publicly for privacy and security reasons.)
Finally, just to reassure you: our games come from third-party providers and operate on standard settings; we don’t “rig” outcomes manually. If there was a technical issue, we want to find it and fix it — and if there wasn’t, we’ll explain what happened clearly.
If you reach out, we’ll take this seriously and reply with the findings.

Odpowiedź od OshCasino

12 gru 2025

Hi there — thanks for leaving your feedback, and I’m sorry to hear the session felt that disappointing.
We understand how frustrating it is to lose quickly, especially after depositing around $2,000. For privacy and security reasons, we can’t confirm or discuss individual account details publicly on Trustpilot, but we can look into this properly if you contact our support via the website and share your account email/username, the approximate date/time, and the game names you played.
All games on our platform come from licensed third-party providers and run on their standard settings. If you believe anything behaved unusually, we’re happy to check the session/provider logs and clarify exactly what happened.
Please reach out and we’ll review it with you.

Odpowiedź od OshCasino

12 gru 2025

Thanks a lot for your feedback! 🔥 We’re really happy to hear our support team was fast, friendly, and got your issue sorted out. If you ever need help again, just reach out anytime — we’re here for you.

Odpowiedź od OshCasino

12 gru 2025

Vielen Dank für dein ausführliches Feedback! 😊
Es freut uns sehr zu hören, dass du trotz anfänglicher Skepsis eine so gute Erfahrung gemacht hast — besonders mit der schnellen KYC-Prüfung und der sehr zügigen Auszahlung auf die Kreditkarte. Genau so soll es laufen.
Zum Punkt „max. Auszahlung x10 Bonusbetrag“: Ja, bei Bonusaktionen gelten bestimmte Bonusbedingungen (u. a. Umsatzanforderungen und ggf. Cashout-Limits). Diese Regeln sind Teil der Promo-/Bonus-AGB, damit die Angebote fair und transparent bleiben.
Danke auch fürs Lob zur Spielauswahl und Bonus-Nutzung — wenn du irgendwann Fragen zu einer Aktion oder einem Spiel hast, melde dich jederzeit bei unserem Support.