Very helpful company.. beautiful lights .. expensive but handcrafted. Sales dept very prompt , gave good advice and answered emails speedily. Fittings came immaculately boxed and arrived saf... Zobacz więcej
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
So many things are "designed in the UK, made in China" but not with Original BTC. I love that Original BTC still manufactures in the UK. Beautiful lights - I have used the clip-on Hector lights as rea... Zobacz więcej
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Nous sommes passés aujourd’hui en boutique pour faire une Demande de devis pour des luminaires. Nous avons bien été conseillé pour notre appartement qui est en cours de rénovation. Nous remercion... Zobacz więcej
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An easy purchasing experience from start to finish. Dare in the Design Centre in Chelsea was so incredibly helpful and prompt. The whole process of ordering through to delivery was just so quick, easy... Zobacz więcej
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Informacje dotyczące firmy
Napisane przez firmę
Original BTC designs and manufactures lights that enrich spaces with warmth comfort and character. Rooted in British heritage yet embracing modern innovation every piece is handmade in England. From initial concept and material selection through to meticulous hand-finishing each stage reflects Original BTC’s unwavering commitment to quality. Its collection also includes the Davey Lighting range whose heritage pieces are still crafted using time-honoured techniques alongside contemporary models. Founded in 1990 by Peter Bowles with early icons such as the Hector Dome Table Light Original BTC remains an independent family-run company with showrooms in London New York Paris and Munich.
Dane kontaktowe
228 Design Centre, Chelsea Harbour, , SW10 0XE, London, Zjednoczone Królestwo
- 02073512130
- customerservice@originalbtc.com
- originalbtc.com
4,8
Doskonała
741 recenzji
Zaprasza klientów do wystawiania recenzji
Ta firma zaprasza swoich klientów do recenzowania niezależnie czy to dobre, czy złe recenzje
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Odpowiedź od Original BTC
Hello,
Please to hear you are happy with your lamp and the packaging supplied. Thank you for the positive review. 🙂
Best wishes,
Original BTC
Quality product perfect service made in Britain
2 lights from BTC: a) suitable materials, designed well; made in Britain (to last) b) efficient customer service c) delivered (early) and in order. Trade showroom efficient and helpful.
26 listopada 2024
Odpowiedź od Original BTC
Hi Helen,
Thank you!! 🙏
We hope you enjoy your lights for many years to come.
Best wishes,
Original BTC
Excellent product
Excellent product , easy to order and delivered before specified date
25 listopada 2024
Odpowiedź od Original BTC
Hi David,
Thank you for the 5-star review, much appreciated!
Best wishes,
Original BTC
Excellent service
I ordered a Hatton 3 floor lamp by phone and was given an estimated two to three weeks for delivery. The lamp arrived in half that time, carefully packed and on a pallet. I’ve bought lots of lamps from Original BTC and they always provide a great service, as well as beautifully made products.
7 listopada 2024
Odpowiedź od Original BTC
Hi Nigel,
Thanks for choosing us again for your lighting, great to hear you have been happy with the service we provide and that your order arrived promptly!
Best wishes,
Original BTC
Great customer service. Very helpful.
Great order placement process. Delivery time +2-3 weeks a little long. But worth the wait. The lamps are super.
14 listopada 2024
Odpowiedź od Original BTC
Hi Sharon,
Excellent to hear, sounds like they were worth the wait and we take on board your feedback ☺️
Best wishes,
Original BTC
Fantastic customer service
7 listopada 2024
Odpowiedź od Original BTC
Hello,
Thank you, always good to hear from a happy customer!
Best wishes,
Original BTC
Classic style
A classic bone china light pendant which is timeless and would suit both a contemporary and traditional home.
7 listopada 2024
Odpowiedź od Original BTC
Hi Mark,
Fantastic to hear you appreciate our bone china pendant lights and their versatility for many interiors ☺️
Best wishes,
Original BTC
Quick service everything arrived in…
Quick service everything arrived in good condition.
7 listopada 2024
Odpowiedź od Original BTC
Hi Paul,
Great to hear, thank you for the 5-star review!
Best wishes,
Original BTC
Odpowiedź od Original BTC
Hi Andrew,
Thank you for the positive review!
Best wishes,
Original BTC
Online customer service has not…
Online customer service has not responded to me after many attempts to get an update on my order.
21 października 2024
Odpowiedź od Original BTC
Hi Zeke,
I am very sorry that you struggled to get in touch, I believe this has been resolved now.
Best wishes,
Original BTC
Excellent service
Excellent service. Product arrived exactly on time and very well packed. Beautiful!
8 października 2024
Odpowiedź od Original BTC
Hi,
Thank you for the 5-star review! 😊
Best wishes,
Original BTC
Helpful, communicative, great customer service and product
I needed a light fixture that we had purchased in the past, but was no longer in the running line. They were able to locate it and made the whole process very easy.
8 października 2024
Odpowiedź od Original BTC
Hi Kimberley,
Thanks for the 5-star review, glad we could help!
Best wishes,
Original BTC
Brilliant as always.
Brilliant as always. Our light and floor lamp are very old and have stood the test of time, we bought them in their first year of trading. We needed a repair, caused by removal damage to the base. it was organised efficiently for dates that worked for us. The floor lamp was returned in excellent condition and carefully packed. It looks like new. Thank you.
7 października 2024
Odpowiedź od Original BTC
Hello,
Thank you for the glowing review, so happy to hear your floor lamp has stood the test of time and that we have been able to supply the necessary parts required 😊
Best wishes,
Original BTC
Odpowiedź od Original BTC
Hi Jenni,
Thanks for the 5-star review, always nice to hear from a happy customer 😊.
Best wishes,
Original BTC
Very Good Prompt Service
The overall service was good.
The Company make good high end unusual products.
Can Recommend !
25 września 2024
Odpowiedź od Original BTC
Hi David,
Thanks for the positive review!
Best wishes,
Original BTC
Good customer service…
I was kept informed at all times and when the parcel arrived, it was safely packed.
25 września 2024
Odpowiedź od Original BTC
Hello,
Great to hear, thank you for the positive review.
Best wishes,
Original BTC
Odpowiedź od Original BTC
Hi Ann,
So pleased you are happy with your purchase and thank you for choosing us for your lighting again 😊.
Best wishes,
Original BTC
Very expensive replacement fittings
Ordered replacements for original light fittings that had deteriorated (more quickly than they should have done). Parts arrived as ordered, and very promptly. Even with a modest discount, however, they were ridiculously expensive. Service person was very helpful and efficient.
24 września 2024
Odpowiedź od Original BTC
Hi Richard,
Thank you for your feedback! We're happy to hear you were pleased with our prompt delivery and service.
The quicker-than-expected deterioration of the lamp holders was due to excessive heat from the bulbs used, whether they were too high wattage for the fitting or low-quality bulbs. We’re sorry to hear you found the price expensive. Please bear in mind that everything is manufactured here in the UK responsibly, and all components are sourced locally as well.
Best wishes,
Original BTC
GREAT JOB!
The speed in which your team got back to me. You were able to help me out and source the item I needed in a timely manner. Truly was great to work with yall!
Thank you again!
Lizzy Friend
Colby Construction Company
11 września 2024
Odpowiedź od Original BTC
Hi Lizzy,
Thanks for the 5-star review! So pleased you enjoyed working with us, thanks for choosing our lighting.
Best wishes,
Original BTC
Finish is a bit disappointing for the price.
I was expecting a better finish of the cast steel for the price. Also the technical information is lacking in terms of light levels.
20 sierpnia 2024
Odpowiedź od Original BTC
Hi Benjamin,
I am sorry to hear the product has not meant your expectations on this occasion. The galvanised bracket you have purchased is made from casted iron and then galvanised using traditional techniques. The light is not supplied with a bulb so light levels will depend on the bulb you purchase but if you would like any technical help in choosing as suitable bulb please do get in touch as we would be happy to advise.
Best wishes
Original BTC
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