Oralade Recenzje 

154
•
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

The oralade came in great time, however my very poorly cat went off it after one bottle, along with all her renal diet 😿. These guys were super understanding about vets bills and I requested a return... Zobacz więcej

Oceniono na 5 z 5

First time ordering from this company, Royal Mail not only delivered my parcel to the wrong address but wrong city too, I contacted Oralade and their customer service was excellent, they sent out anot... Zobacz więcej

Oceniono na 3 z 5

Great product which has keeping my dog happy and healthy for around 4 years. Highly recommend for working dogs and those with health issues/poorly, or not drinking enough water Logistics a... Zobacz więcej

Oceniono na 5 z 5

A Godsend in extreme heat & especially as many dogs are off their food when it's too hot. I have a Greyhound who is definitely not keen on eating and an Irish wolfhound pup who definitely isn't off he... Zobacz więcej

Informacje dotyczące firmy

Napisane przez firmę

Rethink hydration with Oralade - the UK's #1 Oral Rehydration Support. Supporting fluid and electrolyte balance in our pets, Oralade is fast-acting isotonic formula featuring 100% natural chicken flavour – because taste really matters for our pets. Designed to provide fast, effective hydration in harmony with the body’s natural requirements, with easily digestible prebiotic fibres and functional amino acids.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

154 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

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Odpowiada na 33% z negatywnych recenzji

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4,6

Wszystkie recenzje

(154)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 154

Napisz recenzję
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Oceniono na 5 z 5

Any enquiries I had were answered…

Any enquiries I had were answered almost immediately, thank you.
Also the product is a god send for my poorly dog.

27 lutego 2026
Logo Oralade

Odpowiedź od Oralade

Hi Maria, so glad we could help with queries and thanks for your use and support
of Oralade

Oceniono na 5 z 5

A miracle in a bottle

Having been reccomended Oralade by our vet for our very poorly Jack Russel and seeing the absolute difference it made we now swear by it and will always keep two bottles at home.

Our nearly 2yr old Jack had an incredibly upset stomach and was refusing to eat/drink whilst unfortunately vomiting & runs too, he lost 4lbs of weight in a week and unfortunately was touch and go.

This miracle in a bottle was the first thing he was interested in and by all our accounts & our vets is the reason why he's still with us today, eating, drinking and back to announcing that even a leaf moved outside of the front door.

Wouldn't have it any other way.

27 lutego 2026
Logo Oralade

Odpowiedź od Oralade

Georgia its reviews like this that drive us at Macahl and Oralade as the products really help pets especially when they are ill or recovering. Thanks so much for this really kind review

Oceniono na 1 z 5

Waited 3 weeks, received spoiled products.

Bought 1 bottle from Amazon and felt like it actually encouraged my poorly cat to eat. However, when I ran out, I tried to order more from Oralade directly. Checked shipping time and these seemed reasonable so I ordered £100 worth since we also look after some strays and wildlife in the area. It took 3 weeks for them to arrive. My cat passed away in that time - vet commented at how dehydrated he was at the time and I hate that if I had just ordered off of Amazon, I could've helped him but after spending £100, I couldn't then warrant a further purchase from Amazon. Oralades terms and conditions and the small print states they take no responsibility for courier delays and don't accept returns. To add to the heartbreak of these arriving after my cat's passing,majority of them had also gone off despite having a best before date of 2028. One exploded all over my kitchen when I tried to open it. Three more opened without issue but they did fizz. Two were okay. That's as far as I got with them but that's already at least £30 down the drain. Honestly, fuming. Don't buy from Oralade directly, use an alternative supplier who'll provide the offer of returns for faulty products.

15 stycznia 2026
Opinia niezależna
Logo Oralade

Odpowiedź od Oralade

Dear Kornelia,

Firstly, we are very sorry to hear about the loss of your cat. Losing a pet is incredibly difficult, and we truly understand how upsetting this situation must have been for you.

Thank you also for sharing that Oralade helped encourage your cat to eat when he was unwell — that means a great deal to us as our mission is to support pets during times when they need extra care.

We are very sorry to hear about the issues you experienced with your order and the condition of some of the bottles you received. This is certainly not the experience we want any customer to have. Oralade products should never fizz or explode when opened, and we would very much like to investigate this further.

Please could you contact us direct at quality@macahl.com with your order details so we can resolve this for you as quickly as possible. We would like to arrange a refund or replacement for the affected products and also look into what may have happened during shipping.

Again, we are truly sorry for your loss and for the distress this situation has caused.

As a family business customer service and support is really important to us,


Kind regards,
Anthony Mackle
Managing Director/Co-Founder
Oralade / Macahl Animal Health

Oceniono na 4 z 5

Your product is fantastic my cats love…

Your product is fantastic my cats love it, however your courier service leaves a lot to be desired . My last order was delayed by the courier & arrived later than scheduled repackaged in a box that had previously contained a sanitiser solution (the label was partially removed) for which I refuse to use I am still awaiting this problem to be solved. Lots of phone calls & no one calls back. Lots of emails exchanged & so far nothing.

9 lutego 2026
Oceniono na 3 z 5

Great product, rubbish delivery service

The product and despatch from supplier is fantastic....

Delivery is terrible, DHL..sent email to say del on 4th, didnt arrive. Got another email on 5th to say it would b delivered on"4TH"... THEY ALREADY MISSED THAT WINDOW.
try contacting... spent almost 2hours of my life that i cant get back..navigating DHL website which kept returning me to same page which gave no real info..tried ringing but this only gave option of same useless page on website...product finally arrived 9th...had message to say del would be between 12.30 and 13.30...i was out walkibg dog so cut short our walk got home at 12.15 just in time for early arrival of product.!!!!!

Brilliant product, but constant del probs mean i will be buying elsewhere as i need this product timely for my dogs health.. sorry

3 lutego 2026
Oceniono na 5 z 5

It really works

This is a great product that really works, if you have mouth ulcers or a sore mouth then I highly recommend that you try this. My wife and I wouldn't use anything else.

26 stycznia 2026
Oceniono na 1 z 5

Order never arrived

Order never arrived

20 stycznia 2026
Logo Oralade

Odpowiedź od Oralade

Hi Megan,
Apologies you have had this experience, we are in the process of moving from DHL to a central UK warehouse and 3rd party fulfilment centre that will guarantee next day delivery. The move is expected to be complete this week. However in the meantime, can you please email anthony@macahl.com so we can track your order and send you immediate replacement.
Best regards
Anthony

Oceniono na 5 z 5

Very good product

A very good rehydration drink. Have been giving it to my 14 year old dog, going on 5 years now.
They absolutely thrive on it, especially when poorly.
Prevents mine from drinking water excessively as it supports their kidney health, with electrolytes.

I cant recommend it highly enough, as it has been supporting my older dogs health for many years now. I
genuinely believe this stuff has helped prolong their quality of life.

I did have some delivery issues, on my recent order and was left quite frustrated with the overall timeframe involved.
Fortunately my order arrived today (Thank you Anthony)
I was also reassured that plans were in place to prevent such delays happening again in future.

And that's all I can ask for. Good customer service and a liquid elixir my dog loves

28 stycznia 2026
Opinia niezależna
Logo Oralade

Odpowiedź od Oralade

We’re very sorry to hear this and truly appreciate you taking the time to share your experience. As a family business, we greatly value your support and the trust you’ve placed in Oralade over the years, especially knowing it has helped your dog.

Customer satisfaction is essential to us, and we would really welcome the opportunity to investigate what happened and resolve any issues for you. Oralade has, for many years, come with a 100% satisfaction guarantee, and that’s something we genuinely stand by. If you’re not completely happy, we would love the chance to offer a replacement product or a full refund.

We’re also very concerned to hear that your contact wasn’t handled as quickly as it should have been. This isn’t the level of service we aim to provide, and we will be reviewing this internally to understand what went wrong and how we can improve.

If you’re willing, please contact me directly at anthony@macahl.com
so I can personally follow this up and put things right.

Kind regards,
Anthony Mackle
Co-Founder, Oralade®

Oceniono na 5 z 5

Excellent product AND customer service

This is very much a two-pronged review for Oralade.

Firstly, this is my second or third time ordering directly from the company, as the product can be incredibly difficult to source elsewhere. My previous delivery had some issues with DHL—poor communication and a late arrival—but it was manageable. This time, however, the delivery experience was genuinely awful.

I emailed Oralade late on Monday evening and was genuinely surprised to receive what felt like a real-time response from the Managing Director himself. There were no excuses, no platitudes—just a sincere apology and a shared sense of frustration with DHL. Anthony clearly explained how Oralade are addressing these delivery issues (I’m very much looking forward to them switching courier) and immediately arranged replacement items.

This is what excellent customer service looks like: acknowledge the problem and resolve it promptly. Thank you.

The second part of my review is about the product itself. My cat has CKD, and my vet recommended Oralade Pink to support her diet and hydration. Since introducing it, I’ve seen a huge difference. She drinks far less plain water than she used to, yet her hydration has improved so much that her CKD levels have stabilised.

The biggest miracle of all? She actually loves it. This is a cat who can detect anything even vaguely resembling “medicine” from 100 paces and will flatly refuse it. Yet she actively asks for Oralade and would happily drink it all day if I let her.

On both fronts—outstanding product quality and genuinely exceptional customer service—Oralade are superb!

14 stycznia 2026
Opinia niezależna
Oceniono na 1 z 5

Customer Service all but non-existent

My poor pup is suffering at the moment with illness and the vet recommended this product. Tried some from the local vet and dog liked it so then I thought I would order a batch from Oralade themselves. Item appeared to be dispatched quickly and ever since DHL can't make up their minds if they have it or not and then says they will deliver on the next working day and don't. Fine, I get it, this is a courier issue - however, Oralade offer you a number to call which constantly goes to voicemail. You leave a voicemail and no one calls you back. DHL keep sending me to Oralade and Oralade won't respond. I would order from elsewhere as this outfit appear to be amateur at best. Never again.

6 stycznia 2026
Opinia niezależna

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