OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
Reakcja na opinię
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to stayi... Zobacz więcej
Reakcja na opinię
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always... Zobacz więcej
Reakcja na opinię
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering... Zobacz więcej
Reakcja na opinię
Informacje dotyczące firmy
Informacje przekazane przez różne źródła zewnętrzne
Powerful lead generation software that converts abandoning visitors into subscribers with our dynamic marketing tools and Exit Intent® technology.
Dane kontaktowe
Stany Zjednoczone
- support@optinmonster.com
- optinmonster.com
4,5
Doskonała
312 recenzji
Odpowiada na 100% z negatywnych recenzji
Zwykle udzielenie odpowiedzi zajmuje ponad miesiąc
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
OptinMonster team are fantastic
OptinMonster team are fantastic, great support and quick responses. We were helped by Nwachukwu who sorted any issues we had out.
10 maja 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Nic 👋
Thank you for the fantastic feedback! We’re thrilled to hear that Nwachukwu provided the quick, effective support we strive for at OptinMonster.
Helping you succeed in turning visitors into subscribers is our top priority. Now that your issues are sorted, I highly recommend exploring OptinMonster University for advanced tips on boosting your conversions even further.
We appreciate you!
Shoutout to Nwachukwu
Nwachukwu provided me the requested resources quickly and efficiently.
7 maja 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Joseph 👋
Thank you for the shoutout! We’re glad to hear Nwachukwu provided the resources you needed quickly and efficiently.
If you're looking for even more ways to grow, be sure to check out the latest case studies at OptinMonster University!
Exceptional service
Exceptional service! I had a rather specific, custom request that I couldn’t figure out on my own. Instead of a generic reply, I received a personalized instructional video explaining exactly how to handle it. Great communication and a very helpful team!
6 maja 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Jochem 👋
Thank you for the glowing review! We’re so happy we could provide a personalized video to help with your custom request.
Our team loves going the extra mile to ensure you’re equipped with the right tools for recovering abandoning visitors and growing your list!
Since you're diving into custom setups, you might find some advanced inspiration in OptinMonster University.
great product and even better customer…
great product and even better customer service!
thanks Mustafa :)
30 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Allison 👋
Thanks for the shoutout! We're so glad Mustafa could help you out.
Our team loves helping users get the most out of the OptinMonster toolkit to keep turning visitors into subscribers. If you want to level up your conversion game even further, definitely check out the masterclasses over at OptinMonster University!
Happy converting!
You 'Must' have a Mustafa on your team
Mustafa has been super helpful in figuring out and implementing many of the different use cases we've had. Truly appreciate all the help he's done :)
29 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Mark 👋
Thank you so much for the shout-out! We’re lucky to have Mustafa on the team, and I’ll be sure to share your kind words with him. It’s awesome to hear he’s been so helpful in implementing your use cases and helping you get the most out of OptinMonster.
Helping you succeed in turning visitors into subscribers is exactly why we're here. If you ever want to dive deeper into new ways to grow your ROI, definitely check out OptinMonster University—it’s packed with great resources for our users.
Thanks for being part of the OptinMonster family!
Best,
OptinMonster
Good Customer Service
Mustafa from their CS team helped me with a technical question I had very shortly after I submitted a support ticket. Easy to follow instructions and helpful support.
27 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Brenda 👋
Thanks so much for the shout-out. I’m really glad Mustafa could jump in and get those technical questions sorted for you quickly. We know how frustrating it is to get stuck when you're just trying to get things moving, so I'll be sure to pass your thanks along to him!
Since you're up and running now, you might enjoy poking around OptinMonster University whenever you have a spare minute. It’s got some great tips on using things like Exit-Intent® to help keep your momentum going.
Thanks again for being part of the OptinMonster community. We're happy to have you!
Best,
OptinMonster
A solid app that I can rely on
What makes Optimonster good is the customer service (Mustafa is particularly helpful) and the fact that they invest in improving their tool. They've just made some changes that made me commit to staying with them. If they keep listening to feedback as they have in the past then they will go from strength to strength
23 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Neil,
Thank you so much for the kind words! We are so happy to hear that you’ve decided to stay with us and our recent updates have hit the mark for you.
I'll be sure to pass your shout-out along to Mustafa. He’s a fantastic member of our team, and nothing makes us happier than knowing our support is helping you succeed.
Since you mentioned you appreciate our constant improvements, you might enjoy enabling Early Access (beta) for your account so you have immediate access to new features before they are officially launched.
Thanks for being a part of the OptinMonster family!
Best regards,
OptinMonster
Five-Star Service from Nwachukwu
I had an excellent experience with Nwachukwu in Technical Support. I needed to transfer account ownership for our plugin, a process that can often be complicated. Nwachukwu made it simple by offering clear verification steps and was very prompt in all his responses. He ensured the process was completed successfully, confirming the new owner and access details. The issue was resolved quickly, and he was a pleasure to work with!
23 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Priscila,
Thank you so much for the kind words! I’ll be sure to pass this feedback along to Nwachukwu—he’ll be happy to know he could make that transition easy for you.
We know that admin tasks like account transfers can often feel like a headache, so we're glad we could get it sorted quickly so you can focus back on your site. It’s always our goal at OptinMonster to make sure the back-end stuff stays out of your way so you can keep growing your list and turning visitors into subscribers.
Now that your access is all set, if you ever want to brainstorm some new ways to use features like Exit-Intent® or our Gamified Wheels, definitely check out the guides over at OptinMonster University.
Thanks again for being part of the community!
Best,
OptinMonster
Very quick answering of my questions…
Very quick answering of my questions and found solution right away.
20 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Rebecca!
Thank you so much for the kind words! We pride ourselves on having a world-class support team, so I’m thrilled to hear that we were able to provide a quick solution and get you back to turning visitors into subscribers.
Since you’re already up and running, you might enjoy diving into OptinMonster University. It’s packed with expert courses and checklists designed to help you master advanced tactics like Exit-Intent® and A/B Testing to maximize your conversions.
We’re glad to have you with us!
Best,
The OptinMonster Team
Good Customer Support. Platform a bit hard to use.
The platform is a little hard to use, but their customer service is very responsive, and they were able to answer all of my questions. I appreciate that Mustafa sent me videos to explain things.
Feedback overall: It's hard to find the way to submit a ticket on the website. As a user, you're constantly directed to help articles that are way too general. Struggled to find the right link to submit a ticket -- you could streamline the process, since you have to click on 'Get Help Now', then 'Submit a ticket' (which brings you back to speaking with the bot, and doesn't easily pass you over to a human), and then you have to click on 'Create a support ticket' to find the form that will send an email to a human.
17 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Sara,
Thank you so much for the 5-star rating! We’re thrilled to hear that Mustafa was able to help you out—we’re big fans of using personalized videos to make the technical bits of OptinMonster much easier to digest.
I also want to sincerely thank you for the detailed feedback regarding our support flow. We never want "getting help" to feel like a hurdle when you’re trying to focus on turning visitors into subscribers. I’ve shared your experience directly with our Product and Support teams so we can look into streamlining that path to a human expert.
While you're mastering the dashboard, I’d love to invite you to check out OptinMonster University. It’s full of actionable courses that go beyond the "how-to" and dive into the strategy of recovering abandoning visitors and maximizing your ROI.
We’re glad to have you with us, and we’re always here if you need another hand!
Best,
The OptinMonster Team
Very efficient Mustafa
Very efficient Mustafa, thank you for your help !
14 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Omar,
Thank you for the 5-star shoutout! I’ll be sure to pass your kind words along to Mustafa—he’ll be happy to know he was able to help you get things running smoothly.
At OptinMonster, we pride ourselves on being the #1 conversion optimization toolkit, and that includes providing world-class support to ensure you're seeing real results. Now that you're all set up, I highly recommend checking out OptinMonster University. It’s a fantastic (and free) resource to help you find new ways of turning visitors into subscribers and scaling your growth.
Happy converting!
Best,
The OptinMonster Team
Support is okay
When the site's pop-up view limit was exceeded, OptinMonster support immediately offered me a customer retention solution. Nwachukwu was quick to notify me and suggest a subscription plan that would better suit our needs.
16 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Thomas,
Thank you for the 4-star review and for sharing your experience! We’re so glad Nwachukwu was able to reach out quickly with a solution that keeps your campaigns running without interruption.
As the #1 conversion optimization toolkit, our goal is to ensure you never miss an opportunity for turning visitors into subscribers. Finding the right plan is key to recovering abandoning visitors effectively while maintaining a strong ROI as your traffic grows.
Since your site is scaling up, you might find our A/B Testing features particularly useful right now. It’s a great way to see which messaging resonates best with your growing audience to ensure every "view" counts. For more advanced strategies on scaling your growth, feel free to dive into OptinMonster University whenever you have a moment.
We appreciate your business and look forward to helping you reach your next milestone!
Best,
The OptinMonster Team
Quick, Thorough Support!
The OptInMonster team was quick, thorough, and went the extra mile by creating a video of how they resolved my issue. Mustafa was great!
8 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hey Josh! Thanks so much for the five stars. I'll definitely pass your shoutout along to Mustafa. We're thrilled he got your issue sorted out so quickly!
Optinmonster is a pretty useful tool & has great support!!
Optinmonster is a pretty useful tool. I like how customizable it is, which is especially helpful bc we have a custom site. Sometimes I do need support's help when things get finicky but they're always really helpful and quick to respond. Like I worked with Erica and Nwachukwu recently and they both sent super helpful recordings with voiceovers that helped me solve my issue very clearly.
3 kwietnia 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Alice! Thanks so much for the five stars! We're really glad you're enjoying the customization options. I'll be sure to pass your shoutout along to Erica and Nwachukwu. They'll be thrilled to hear their videos helped out. :)
Mustafa told me how to find the…
Mustafa told me how to find the analytics for past campaigns.
26 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hey Kevin. Thanks for the five stars! I'll be sure to pass your shoutout along to Mustafa. We're really glad he could help you track down those analytics. If we can help with anything else just let us know. :)
Mustafa was super helpful!
Mustafa was super helpful. Answering my questions and also sending me a personalised video that clearly showed me how to improve my campaign. Really impressed!
27 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hey Dan! Thanks so much for the awesome review. I'll definitely make sure Mustafa sees your kind words. We're really glad that video helped you get your campaign sorted out. Just give us a shout if you need help with anything else.
Erica in customer support was so fantastic
Erica was so fantastic. She's really the gold standard for customer support. Friendly, engaging, and very helpful for addressing my issue and answering my questions. I was going to cancel my account, but she rescued me and I look forward to continuing with OptinMonster.
17 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hey Lisa, thanks so much for the amazing review! I'll make sure Erica sees your kind words today. We're incredibly glad she could turn things around for you. Thanks for sticking with OptinMonster!
Thanks to Erica
Thanks to Erica, I was able to solve my problem really quickly. Thanks!
16 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Yoshi, thanks so much for the five stars! We’re thrilled Erica got your problem sorted out so fast. Let us know if you need help with anything else.
Nwachukwu was so helpful
Nwachukwu was so helpful, explaining everything with a video, thank you!
12 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Sally! Thanks so much for the five stars. We're thrilled to hear Nwachukwu got everything sorted out for you. Video walkthroughs really do make a huge difference. I'll make sure he sees your review today!
Using Optinmonster for years
I have been using Optinmonster for years and am very satisfied. The support is also great and responds very quickly and competently.
10 marca 2026
Opinia niezależna
Odpowiedź od OptinMonster
Hi Kai, huge thanks for the five stars and for sticking with us for so many years! We're so glad you're happy with OptinMonster. I'll share your shoutout with the support team right away. If we can help with anything in the future, just let us know!
Doświadczenie Trustpilot
Każdy może napisać recenzję na Trustpilot. Osoby, które wystawiają opinie, mają prawo do ich edytowania lub usuwania w dowolnym momencie. Będą one wyświetlane, dopóki aktywne jest konto.
Firmy mogą prosić o wystawienie recenzji za pomocą automatycznych zaproszeń. Te oznakowane jako zweryfikowane, dotyczą prawdziwych doświadczeń.
Dowiedz się więcej o innych rodzajach recenzji.
Wykorzystujemy wiedzę odpowiednio wykwalifikowanych pracowników oraz sprytną technologię, aby chronić naszą platformę. Dowiedz się, jak zwalczamy fałszywe recenzje.
Dowiedz się więcej o procesie recenzji Trustpilot.
Weryfikacja może pomóc zapewnić, że recenzje, które czytasz na Trustpilot są napisane przez prawdziwych ludzi.
Oferowanie zachęt w zamian za pisanie recenzji lub wysyłanie próśb o ich wystawienie w sposób selektywny może wpłynąć na TrustScore, co jest sprzeczne z naszymi wytycznymi.