Optima Villas Recenzje 

613
Wynik TrustScore: 4.5 na 5

4,6

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Zobacz, co mówią recenzenci

Oceniono na 5 z 5

Villa Ciocco. Why do we keep using Optima? Their service and professional is second to none. We have booked with them three times this year alone snd several times in the past and recommend them highl... Zobacz więcej

Oceniono na 5 z 5

We have used optima villas many times when visiting Lanzarote and have always found everyone very professional and pleasant to deal with. Villa was comfortable and well equipped. An hour’s walk along... Zobacz więcej

Oceniono na 3 z 5

We were given this villa as our booked one was flooded, it was cheaper but you get what you pay for. Villa was very miminal, beds were very comfortable, linen and towels very good, plenty of china etc... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

We loved our tom in Villa Miramere, very spacious and great outdoor space. It had a fabulous American style fridge so plenty of space for all the provisions. We arrived on my husband's 60th birthday... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Wynajem wakacyjny

Napisane przez firmę

We are a small, independent company and we specialise in the rental of holiday villas in Playa Blanca, Lanzarote's fastest growing resort. But despite being small in size we are very big on customer service - and boast a 24 hour helpline in addition to in-resort staff - as well as some of the best Lanzarote holiday villas on the rental market - so providing our guests with both top quality accommodation and full support and peace of mind when they book their villas with us.


Dane kontaktowe

4,6

Doskonała

Wynik TrustScore: 4.5 na 5

613 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

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Odpowiada na 66% z negatywnych recenzji

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4,6

Wszystkie recenzje

(613)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 77

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Oceniono na 5 z 5

This is the third time we have stayed…

This is the third time we have stayed at Villa Dore the villa was clean and tidy when we arrived and the welcome pack was worth having. The outside area was very pleasant and secluded with a lovely swimming pool. 2 things I must mention the outside furniture was damaged when we arrived also the second delivery of towels were frayed and tatty with many loose ends. Optima villas were very quick to respond to my request of looking at the fridge as it was not holding the temperature and they provided us with a temporary fridge. One last thing the kitchen and units are beginning to get very tired, the fridge did not work at a satisfactory temperature and the kitchen unit doors were very loose and did not close properly (time for an upgrade) also there was a mish mash of utensils and crockery in the kitchen. Overall we would stay at Villa Dora once its had an upgrade. As a company I could not fault Opima Villas

8 października 2024
Opinia niezależna
Logo Optima Villas

Odpowiedź od Optima Villas

Hi David, Thank you for your review, and for your kind words about Optima. We strive to always improve, and we will forward your comments to Housekeeping and also to the owner. Best wishes, The Optima Team

Oceniono na 5 z 5

We had a lovely 2 weeks in casa George…

We had a lovely 2 weeks in casa George in Playa Blanca.
The villa was clean and had everything we needed.
This didn't surprise us as we have booked with Optima villas for a number of years and always have good service and help if needed.
Well done Optima Villas will see you again in February

25 września 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Many thanks for your lovely review and we look forward to welcoming you back. The Optima Villas Team

Oceniono na 5 z 5

Arrived at the villa for a 2 week stay…fabulous

Arrived at the villa for a 2 week stay from 23/09/24 and pleasantly surprised by the size of the villa. Complementary pack was also provided. Good size kitchen and bedrooms. Games room is brilliant for family's with kids. Pool lights were not working and a phone call to optima villas was made and next day poollights fixed. Pool cleaned regular by great guys, and the cleaners turned up blitzed the villa and In no time was gone. Very professional teams optima villas have working for them. My only niggle was that there was not enough shade, 1 umbrella, the wooden fixture over the bedrooms could have been a shaded area but this was exposed to full sun, and lighting at night could have been better as we like to sit out in the evenings if we were not going out. Other than those 2 niggles we had a fabulous time. Thank you optima villa staff for the fantastic service

7 października 2024
Opinia niezależna
Oceniono na 5 z 5

Great professional company

Optima Villas were absolutely amazing from start to finish. Looking forward to booking with them again. The staff are very professional and helpful. Any questions I had were answered. Staff went above and beyond to make sure that our holiday was amazing from start to finish.
Thank you so much.

21 września 2024
Opinia niezależna
Oceniono na 4 z 5

Casa George - Optima Villas

A lovely villa exceptionally clean inside with everything you need for an extremely comfortable stay in Playa Blanca.
Great location, very quite well out of the way with nice sea views from the patio and first floor balcony.
Both the swimming pool and garden were attended to during our stay.
Optima Villas have great customer service and provided access/arrival/departure information swiftly.

My only slightly negative comment was that the outdoor patio area did not appear to have been cleaned prior to our arrival with cigarette ends and biscuit wrappers around the garden furniture (hence a reduction of one star on the rating)

I would have no hesitation going back. To this villa or using Optima Villas again

25 września 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Thank you for your positive review, we are pleased that you enjoyed your holiday at Casa George. We note your comments and we will address the issue. We very much look forward to welcoming you back again in the future. Best wishes, The Optima Team

Oceniono na 5 z 5

Casa Lubel - Optimavillas

We have just returned from a week’s stay, with friends, in Casa Lubel. Gave us everything we needed - everything was exactly as advertised. The Optima team were fantastic. Answered all our pre-travel questions within 24hrs. Even sorted a late departure which put the icing on the cake. We will be using Optima (and hopefully Casa Lubel) next March and June. Thank you

16 września 2024
Opinia niezależna
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Odpowiedź od Optima Villas

We are thrilled you enjoyed your stay and look forward to welcoming you back. The Optima Villas Team

Oceniono na 5 z 5

Wonderful experience at Villa Rose

We have spent an amazing week at Villa Rose! Everything in this cosy and very comfortable villa suited to us. The outdoor area is very well kept with a really nice garden and pool; furniture was also good.
Bedrooms are big enough with comfortable beds and ensuite bathroom. Plenty of hot water in the showers and excellent water pressure. Good furniture in the living area and kitchen with all the appliances.Overall, a very good option in Lanzarote.

11 września 2024
Opinia niezależna
Oceniono na 5 z 5

Our first villa holiday...and it didn't disappoint!

The villa was absolutely stunning - clean and beautifully presented, with ample towels. Communication with Optima was good and all information was accurate and well explained. I especially liked the app, which gave information on the villa and surrounding area.

Everything was as expected and we did not need to contact Optima at all during our stay.

We would definitely consider booking with Optima again.

10 września 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Hi Sue, Thank you for your great review! We are pleased that you enjoyed your stay and we do look forward to welcoming you back to another of our villas in the future. Best wishes, The Optima Team

Oceniono na 5 z 5

Villa Mariposa, Optima villas

Having stayed at many villas in Lanzarote, this is the first time we used optima villas and we are very impressed with the experience. Communication was excellent and the standard of accommodation was excellent.
The villa was superb with everything you could need in the kitchen and very comfortable inside and out. The pool was very clean and not too cold.
We plan to return to this villa or another as soon as possible.

1 września 2024
Opinia niezależna
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Odpowiedź od Optima Villas

We are so pleased you enjoyed your stay with us and we look forward to welcoming you back. The Optima Villas Team

Oceniono na 5 z 5

What a fantastic villa

What a fantastic villa
From start to finish,easy checkin and the swimming pool was heated to 30c.the hot tub was fantastic. Definitely be back again

Thank you Optima villas

5 sierpnia 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Thank you for your review and we are so please you enjoyed your stay. We look forward to welcoming you back soon. The Optima Villas Team

Oceniono na 4 z 5

Family Villa break in Playa Blanca Lanzarote

Villa Casa Piscina.
Just got back from a brilliant stay the Villa was more than we hoped for spacious and well equipped and maintained Deducted one star because we reported the air con not working in one of the bedrooms they acknowledged my text but nobody turned up to fix it However this did not spoil what was a brilliant holiday Would definitely use Optima in the future .

16 sierpnia 2024
Opinia niezależna
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Odpowiedź od Optima Villas

So pleased you enjoyed your stay at Casa Piscina and apologies that the aircon was not able to be fixed during your stay. You should have been advised that there were no engineers available at that short notice and we apologise for this. Regards The Optima Villas Team

Oceniono na 5 z 5

Lovely villa close to playa…

Lovely villa close to playa blanca.Quiet area.Company very helpful answered any queries straight away....

14 sierpnia 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Thank you Helen for your positive review. We are pleased that you had a good experience with us. Best wishes, The Optima Team

Oceniono na 5 z 5

Casa Blanca Del Mar

Casa Blanca Del Mar

Just back from a lovely relaxing week at the villa. We booked this last minute and we weren’t disappointed. This villa exceeded all our expectations. Very high spec inside with everything you could need for a family holiday. The pool area was amazing, lots of different seating areas and a lovely heated pool. The roof terrace was spacious with lovely views. Villa was in a lovely quiet area with the nearest shop and bars only a fifteen minute walk away. Playa Blanca centre was only 7 euros in a taxi. Would highly recommend this villa and optima villas.

6 sierpnia 2024
Opinia niezależna
Oceniono na 5 z 5

Lovely villa great service and location

We had a wonderful 2 weeks at this villa. Thanks to Dawn who responded to our request for 2 extra sunbeds the next day. The pool is great. Playa Flamingo is the nearest beach and has a few restaurants including an excellent Italian, a 20/25 minute walk. Baileys bar at Jardin de Sol is good for breakfast and dinner, it gets busy so book, they have live music and on Thursday a quiz (take a jumper can be breezy.)

22 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Casa Lirio

Villa for 6, stayed for 13 days, plenty of outside space in the shade and round the pool, plenty of towels and pool towels provided. Cleaners came mid stay and were very efficient,as was the pool man who came 3 or 4 times .Pool heated. Also generous welcome pack provided& kitchen equipped very well. Air con in 2 main bedrooms very welcome. Enough room for 2 cars to park at villa and convenient for beach 20/25 min walk or 5 mins by car. Quick reply from Optima prior to holiday. Would use Optima again.

18 lipca 2024
Opinia niezależna
Oceniono na 5 z 5

Just returned from our stay at Casa George

Just returned from our stay at Casa George in Playa Blanca where we had an amazing 11 day stay. The Villa was immaculate & the Welcome pack was also very much appreciated after arriving so late at night. The size of the Villa was ideal for our party of 4, 2 adults and 2 girls as this gave them a room each. The pool & pool area were fantastic & where we spent most of our time. The Villa is in a very secure location with 2 gates with key access in and out, the main gate for cars but the side gate takes you out along a dusty path to the two local supermarkets which have everything you need for your stay & also several bars & restaurants and only an 8 minute walk from the Villa. We only ate in two, one was excellent and the other pizza place was more of a take away but the food was fine. At the end of this road there is a bus stop which only costs 1.40 euro per head to anywhere between the Villa to the Marina Rubicon which is great value & buses are quarter to and quarter past the hour and is only an 8 or 9 minute journey into the centre of Playa Blanca where we spent most of our nights, restaurants and bars are great down here along the front. This is our 2nd time in Lanzarote and also using Optima Villas and the service is fantastic, pool was cleaned twice and cleaners also came to the Villa for a quick clean, would highly recommend both Casa George & Optima Villas & we will definitely be visiting lanzarote in the future. We also had to request a late checkout as out flight didnt leave until 21.30, within 1 hour of requesting this an email arrived saying we could stay in the Villa til 6 pm at no extra cost, thanks Optima Villas for making our stay in Playa Blanca so great for a second time.

19 lipca 2024
Opinia niezależna
Oceniono na 4 z 5

Villa Juabel is a nice villa with…

Villa Juabel is a nice villa with everything you need, to hand, this review coming from a family of six. The rooms are all a good size, the air conditioning works very well, the kitchenette and living room also very nice. The outdoor area is clean and tidy and the pool is great. Great privacy too and Las Buganvillas is a quiet neighborhood. However, the pool towels provided were worn and almost thread bare - new ones would have been nice and the dishwasher does not work correctly, and leaks a little. Finally, the "welcome package" was very paltry - just a litre of milk, some opened cereal boxes and just a few tea bags. We feel that given the price of the rental- it is expensive - there should not be such inconveniences. We have stayed here twice, it is a nice villa which we score 7/10.

29 lipca 2024
Opinia niezależna
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Odpowiedź od Optima Villas

Hi Garry, thank you for booking with Optima Villas, it's always great to welcome guests that have returned (multiple times in your case!)
We inspect all villas and, where possible, we do this when it is finally completed, which is not always possible during busy Summer months.
In your case, we inspected after the clean, but before the welcome pack and pool towels were delivered. Normally this does not have
an impact on overall quality, and we apologise that we failed in this instance.
We look forward to welcoming you again in the future, and will ensure that we will improve these processes going forward. However, always feel free to contact our in resort support team and we will respond to any queries immediately.
Thanks again for your feedback.
Best wishes, The Optima Villas Team

Oceniono na 5 z 5

Amazing week in Playa Blanca.

We are a family of 4 and have just had a fabulous week in Playa Blanca. Our villa was a perfect size and had everything you would possibly need included. Plenty of towels and beach towels, fabulous pool and lots of seating inside and out. Nice walk to all areas of Playa Blanca. This is our second time using Optima villas and we will be booking another one next year. We cannot fault you! Thank you

24 lipca 2024
Opinia niezależna
Logo Optima Villas

Odpowiedź od Optima Villas

Thank you for your review. We are delighted to hear you enjoyed another stay with us and we look forward to helping you plan the next one! The Optima Villas Team

Oceniono na 5 z 5

Villa Cielo

Just stayed at villa Cielo in Playa Blanca for a week, what appears to be a small 2 bed villa has ample room for 3 to 4 guests, plenty of inside sitting space and loads of seating outside for meals and just for lounging around, the pool and the hot tub were always clean and nice to relax in after a day of travelling round the island, plenty of shops and restaurants on your doorstep and in a lovely quiet area of Playa Blanca which is just what we wanted. Booking through Optima Villa's was so easy and straightforward and would have no problem in using them again in the future.
Thanks for everything,
Nicky Lisa and Molly.

25 lipca 2024
Opinia niezależna
Logo Optima Villas

Odpowiedź od Optima Villas

So pleased to hear you enjoyed your stay in Villa Cielo and we look forward to welcoming you back soon. The Optima Villas Team

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