Dear Ken,
Thank you for sharing your feedback. We genuinely value all customer input, as it helps us improve our services. I would like to clarify several important points in your review to ensure that the facts are accurately represented.
First, our agreement does not include a guarantee of 30 appointments. Rather, our guarantee is based on specific criteria, including your active participation, a minimum closing rate of 30%, and an adequate ad spend to support the campaign. Unfortunately, despite our best efforts to deliver quality appointments, your team did not meet the required closing rate, which is a key factor in qualifying for the guarantee. As discussed, your usual closing rate of 40% did not align with the results achieved, with many of the appointments that were kept falling below the expected conversion threshold.
We also take the security of our clients' accounts very seriously. Upon review, we provided you with evidence showing that the unauthorized access to your account was due to a security mistake on your end (such as a compromised login or other external factors), and not due to any actions on our part. We are committed to maintaining the highest standards of safety and transparency, and we stand by our track record of handling all client accounts responsibly.
In terms of the quality of the appointments, our team did deliver several qualified leads. However, as we outlined in the agreement, appointment quality alone is not the only factor that determines the success of a campaign—active participation, follow-through, and closing efficiency also play significant roles. We regret that we were not able to meet your expectations in this regard, but we made every effort to ensure you had a fair opportunity to succeed.
We understand your frustration and are sorry that our services did not meet your business goals. We would be more than happy to further discuss any aspects of our work with you or explore alternative solutions to support your growth. Please reach out to us directly if you would like to continue the conversation.
Best regards,
Kaleb
Co-Owner
OptiGrowth Media