Took forever to say they were coming, then they said they had been delivered at a time when my wife and I were home. Nothing had been delivered, I told them and they sent photos of a package on the... Zobacz więcej
Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej
Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej
Zobacz, co mówią recenzenci
Avoid. Purchased a pair of prescription glasses and didn't receive them. Chased and was then told that the frames had been damaged and I needed to select another (I see from other reviews I'm not th... Zobacz więcej
The situation was quite urgent, Specsavers wait time was 2-4 weeks due to Covid delays, fortunately we came in contact of Supriya who helped us providing glasses exactly as per prescription just wit... Zobacz więcej
Love your range of frames, and your tool for virtual trying on is a nice idea. Quality of both frames and lenses is very good, but unfortunately you can't substitute for trying them on in person. Th... Zobacz więcej
Informacje dotyczące firmy
Napisane przez firmę
We’re about eyeglasses. Think prescription eyeglasses in Australia, think Optically.com.au. That’s what we’re about. At Optically.com.au, our eyeglasses are about seeing clearly & looking good for less.
Dane kontaktowe
Suite 5, Level 1, 100 New South Head Road, 2027, Edgecliff, Australia
- +61 0287 660 664
- support@optically.com.au
- optically.com.au
2,8
Średnia
201 recenzji
Odpowiada na 25% z negatywnych recenzji
Zazwyczaj odpowiada w ciągu 48 godzin
Jak firma korzysta z Trustpilot
Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.
Good service, will use again
Communications were really good, happy with the end result of my re-glaze. Will use again!
10 kwietnia 2023
Opinia niezależna
Everything I want in an optical provider!
Easy to order, great range of cool frames not available elsewhere, fast delivery, cheap and great product
16 maja 2022
Opinia niezależna
The glasses were as advertised.
The glasses were as advertised and the vision was as per my prescription.
Plus good value
24 września 2022
Opinia niezależna
Value for money
Value for money, glasses were well packaged and fit really well. The only down-side for which I have removed 1 star is that the glasses took more than a month to arrive.
28 kwietnia 2023
Opinia niezależna
It took a while for delivery
It took a while for delivery, but was worth the wait.
1 maja 2023
Opinia niezależna
Good value
Glasses took a while due to a complex prescriptions, but good value and quality overall.
2 lutego 2023
Opinia niezależna
Optically are always efficient and…
Optically are always efficient and cost-effective.
21 lutego 2023
Opinia niezależna
Staff were very prompt with my order
Staff were very prompt with my order, contacting me to confirm details, sent out and delivered quickly and almost perfect frames and lenses (my frames were just a bit too wide but I managed to fix them easily enough)
1 marca 2023
Opinia niezależna
Great service at affordable price
16 stycznia 2023
Opinia niezależna
Meets quality expectation and delivery…
Meets quality expectation and delivery time
26 stycznia 2023
Opinia niezależna
Perfect way to order new glasses!
Vast collection to choose from, website easy to use.
17 marca 2023
Opinia niezależna
Cheap, Stylish, Fast
Fast, accurate, stylish, cheap glasses delivered to my door. Brilliant!
17 października 2022
Opinia niezależna
Good Quality but limited selection
The frame's quality and prescription lenses were really good. The only issue not a huge selection to choose from for men's glasses.
4 maja 2023
Opinia niezależna
Good service
Im only giving 4 star because I think it took too long to get my frames back, but apart from that great service
12 lutego 2023
Opinia niezależna
Impressed!
The optically team went above and beyond with my expectations with their customer service and especially their communication. Very impressed! Cannot recommend enough.
28 marca 2023
Opinia niezależna
Delayed and wrong prescription
Unfortunately my order required a follow-up after approximately one month to have it dispatched. Once it arrived, the prescription was completely wrong and the glasses are unusable.
16 marca 2023
Odpowiedź od Optically
Hi Cam,
I am so sorry to hear that your experience with our company was not a positive one. We pride ourselves on providing excellent customer service and ensuring that our customers receive high quality products, so this is extremely disappointing to hear.
We take customer concerns very seriously and I would love to look into this for you. Unfortunately, I am unable to retrieve your order details with your name as there are multiple records with the same name, so request you to please confirm your order number and I will investigate further and be in contact with you to discuss a satsifactory resolution.
We wait to hear from you.
Regards
Team Optically.
Customer service and quality of work is first rate
Customer service is first rate. Locally (Perth) I was advised that lens replacement in my old (expensive) specs was not possible. Optically offered to examine the frames, reported that they could do the “impossible”, gave a quote and a delivery date, kept me informed of progress, and the quality of their work is superb.
4 stycznia 2023
Opinia niezależna
Please stay away, shocking company, poor communiation
Wanted to get a quote to reglaze my glasses. They promised price beat. Nothing happended. Shocking communication skills. Useless and a waste of time. please stay away.
11 grudnia 2022
Opinia niezależna
Odpowiedź od Optically
Hi Mack,
Thank you for your feedback.
I'm sorry that you had a bad experience with our company, and that our communication was inadequate.
We strive to provide excellent customer service and we regret that we were unable to meet that standard in your case.
We have sent you a message to confirm your email address and phone number for us to go through your emails and get back to you with available options.
Regards
Team Optically.
I had a brilliant experience with re-glazing my old frames
I had a brilliant experience with Optically. My prescription has changed a lot recently and so I decided to get my old frames re-glazed with my latest prescription. It was much cheaper to do this with Optically that it was at my local opticians (I shopped around). The Optically process was simple and their communication was great. I am happier with my re-glazed glasses from Optically than I am with my ones from Specsavers and OPSM. As such, I am planning to get some of my other old frames re-glazed with Optically :)
30 listopada 2022
Opinia niezależna
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