Open Road Access Recenzje 

125
Wynik TrustScore: 5 na 5

4,8

Chociaż nie weryfikujemy konkretnych wypowiedzi, ponieważ opinie recenzentów są ich własnymi opiniami, recenzje mogą zostać oznaczone jako „Zweryfikowane”, jeśli uda nam się potwierdzić, że doszło do rzeczywistej interakcji biznesowej. Dowiedz się więcej

Aby chronić integralność platformy, każda recenzja na naszej platformie—zweryfikowana lub nie—jest sprawdzana przez nasze oprogramowanie działające w trybie 24/7. Technologia ta została zaprojektowana w celu identyfikowania i usuwania treści, które naruszają nasze wytyczne, w tym recenzji, które nie opierają się na prawdziwym doświadczeniu. Zdajemy sobie sprawę, że możemy nie wychwycić wszystkiego, dlatego możesz oflagować wszystko, co według Ciebie mogliśmy przeoczyć. Dowiedz się więcej

Zobacz, co mówią recenzenci

Oceniono na 5 z 5

We hired a large Wav to go on holiday. My mum is wheelchair bound and uses a hoist. The van was nicely big enough for our needs and so thank you ora for your help in supplying us with the right size v... Zobacz więcej

Oceniono na 5 z 5

Excellent staff, helpful at all stages from determining best vehicle option to delivery and collection. All ran smoothly and our wheelchair bound cousin was able to come to Norfolk and enjoy a holiday... Zobacz więcej

Reakcja na opinię

Oceniono na 4 z 5

Overall a great experience hiring a wheelchair accessible vehicle from open road access. booking process was simple and direct emails from the friendly staff making sure we had everything in place.... Zobacz więcej

Reakcja na opinię

Oceniono na 5 z 5

The ORA team are amazing, this is the second time we’ve hired a WAV from them and we’ll definitely do so again. The staff are extremely helpful, friendly and professional, they respond to emails promp... Zobacz więcej

Reakcja na opinię

Informacje dotyczące firmy

  1. Leasing samochodów

Napisane przez firmę

ORA was designed with wheelchair users for wheelchair users. We provide wheelchair accessible vehicle rental from one day to one year, and we offer a fully flexible, personalised service to help get you out on the open road.


Dane kontaktowe

4,8

Doskonała

Wynik TrustScore: 5 na 5

125 recenzji

5 gwiazdek
4 gwiazdki
3 gwiazdki
2 gwiazdki
1 gwiazdka

W ostatnim czasie nie zapraszano do recenzowania

Ta firma nie zapraszała ostatnio swoich klientów do recenzowania, dlatego recenzje mogą nie być w pełni reprezentatywne

Jak firma korzysta z Trustpilot

Dowiedz się, w jaki sposób pozyskiwane, oceniane i moderowane są ich recenzje i oceny.

4,8

Wszystkie recenzje

(125)

Liczba recenzji w ciągu ostatnich 12 miesięcy: 13

Napisz recenzję
Firmy korzystające z platformy Trustpilot nie mogą oferować żadnych zachęt ani płacić za ukrywanie recenzji. Recenzje są opiniami poszczególnych użytkowników, a nie platformy Trustpilot. Dowiedz się więcej

Oceniono na 5 z 5

1st time customers and we were so…

1st time customers and we were so impressed. Very helpful and swift service, easy process and stress free which is everything we need and more. Vehicle was immaculate and served our needs perfectly. Will definitely be using again.

19 lutego 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Good afternoon,

Thank you for taking the time to write a review. It is great to hear that you were so impressed with our swift, easy and stress free process and that the vehicle you received met your requirements perfectly. We look forward to seeing you again!

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Channa was extremely respectful and…

Channa was extremely respectful and helpful. Nothing was too much to repeat if asked to do so.

23 lutego 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Yaseen,

Thank you for taking the time to leave a review. It is so good to hear that Channa was extremely respectful and helpful during the handover of your ORA vehicle. We shall pass on your feedback.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

ORA: simply brilliant WAV's.

Repeat customer! Very happy with polite, swift service, understood our needs, easy to sort everything out. Delivery of the hire vehicle was smooth, good comms, and Naz the delivery driver explained everything really well, made sure we were happy with everything before leaving. Vehicle was new, immaculate inside and met our needs perfectly. Thank you very much!

21 lutego 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Tracey,

Thank you for leaving a review. We are delighted to have been able to provide you with a swift and easy service and are happy to hear that Naz explained everything well. We shall forward on your feedback.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Great experience from start to finish…

Great experience from start to finish can’t fault enything everyone a dealt with where great will be hiring again this week to get wife to hospital appointments while our vehicle is off the road

12 lutego 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Frank,

Thank you for leaving a 5 star review. We are delighted to hear that your experience has been great from start to finish.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

What an amazing service

What an amazing service. I was really struggling how to transport my relation, who is in a wheelchair. Everyone at the company from the people on the phone to the person who delivered the vehicle were so supportive. The vehicle was immaculate and easy to drive. The person who delivered it went through the process of securing the wheelchair etc.

2 lutego 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Paula-Lee,

Thank you for taking the time to complete a review. We are delighted to learn that you found our service to be amazing. We will be sure to share your feedback with all the team.

Kind regards,

Will
Customer Experience Team

Oceniono na 5 z 5

I rented a WAV

I rented a WAV for my Gran and it was the best thing I have done. Andrzej was amazing. Even after his long journey he was still upbeat and showed me how to do everything. He arrived before time and was very welcoming

31 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Scott,

Thank you for writing a review about us. We are delighted to read that you have had a great experience in renting a vehicle for your Gran with ORA. We will share your kind words with Andrzej.

Kind regards,

Will
Customer Experience Team

Oceniono na 5 z 5

Excellent service

Dawn was very efficient, very friendly and answered all our questions. Thank you Dawn .

31 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Julie,

Thank you for your review! We are happy to learn of your glowing feedback about Dawn, and we will be sure to pass your thanks on to her.

Kind regards,

Will
Customer Experience Team

Oceniono na 5 z 5

We needed a vehicle with a ramp

We needed a vehicle with a ramp to allow us to take our elderly dog on one last adventure! I spoke to Jade at ORA, she was so helpful and caring and when we were ready to set everything up she sorted without any issues. Ian Vikk delivered the vehicle early Saturday morning, took the time to get the rear clear for the dog bed and show me the controls. Great vehicle, we had a brilliant weekend and the driver (sorry I didn't get her name!) Colllected it the next day. Just a brilliant service from start to finish! Thanks to all the team at ORA!

27 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Andy,

We are very grateful for your 5-star review. It is fantastic to read that you had a brilliant service from start to finish with us. We will be sure to share thanks with the team.

Kind regards,

Will
Customer Experience Team

Oceniono na 5 z 5

Used this company twice now and have no…

Used this company twice now and have no bad things to say! Delivery and collection is amazing. I love that they offer 24 hours at a time so you can have it as short as you want, instead of most companies offering minimum 3 days when you only need it for one. Staff are very nice and the price is great. Definitely would recommend.

22 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Good afternoon,

Thank you for taking the time to write a review. It is fantastic to hear that your second experience with us has been amazing!

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Great service

Once they found a vehicle for me the delivery and handover process was done so quickly and professionally. Andrzey explained everything about the car very clearly and gave clear demonstrations. He was friendly and helpful.
The car itself was immaculate.
Will definitely be using this company again in the future

5 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Good afternoon,

Thank you for taking the time to leave a review. We are so happy that Andrey provided a professional, friendly and helpful handover of your ORA vehicle. We look forward to hearing from you on the future!

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

An invaluable experience

During Christmas, using ORA was a game-changer for my family and me. With our wheelchair accessible vehicle, we could venture out for a meal, enjoy trips to the park- something that my grandparents can’t do easily, but most importantly, spend the Christmas period at home together. The freedom it gave my grandparents was invaluable—no longer worrying about unreliable (and expensive local) taxis that had previously caused so much frustration. This service truly made our Christmas more enjoyable, stress-free, and memorable. My grandpa is already asking when we can get the car back!

Everyone we spoke to over email and phone was incredibly helpful. The drop-off process was quick and seamless, and they explained everything we needed to know. The car itself was perfect for our needs.

I admire how this company has their dedication to customer satisfaction and accessibility, unlike some others I had spoken too over this time.

Would highly recommend to anyone and can’t wait to use this company again in the future.

22 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Lucy,

Thank you for taking the time to write a review. We are thrilled to learn that we were able to assist you and your family through the Christmas period, making it stress-free and enjoyable. We are so glad that you have had a seamless experience and we look forward to hearing from you in the future! We shall forward your feedback onto our team.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Just perfect

My hire vehicle was pre delivered yesterday afternoon. The driver, Channa, was very professional, kept me informed of delivery times and completed a perfect handover. The whole experience was so easy, from enquiring right through to delivery. A highly recommended company!

3 stycznia 2024
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Rob,

Thank you for leaving a 5 star review. We are delighted to hear that your experience has been easy and that the handover you received was perfect. We shall share your feedback with Channa.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Highly recommend

It was just about impossible 2 hire a wheelchair accessible taxi..ora made it possible

20 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Sharon,

We really appreciate you writing a review about us. It is fantastic to learn we were able to provide you with a wheelchair accessible taxi when no-one else could. We will be sure to share your feedback with the team.

Kind regards,

Will
Customer Experience Team

Oceniono na 5 z 5

The best service for transporting…

The best service for transporting wheelchair users I have experienced in 10 years, they do what they say and nothing is too much trouble - very impressive service and now have them on speed dial with confidence A+++++

17 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Wendy,

Thank you for taking the time to leave a review. We are thrilled to hear that we are the best service you have experience in 10 years and that you have full confidence in us.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Excellent company offering proper old…

Excellent company offering proper old school value over anything else from customer service through to delivery collection makes it all so easy to hire wav for purpous, you won't find better I'm sure - great company to deal with

15 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Roger,

Thank you for taking the time to leave a review. We are delighted to hear that you find our service excellent and that we are a great company to deal with.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

From first contact with the office to…

From first contact with the office to the delivery everyone so helpful very competitive on pricing new clean van delivery was as promised on time channa explained all functions from ramps belts paperwork excellent experience quick and simple will recommend and use again

8 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Paul,

Thank you for taking the time to leave a review. We are delighted to hear that our teams were helpful throughout your experience with us and that you had an excellent experience. We look forward to seeing you again.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Fantastic service from a great company

I contacted ORA by chance whilst looking to hire a wheelchair assisted vehicle, they were very friendly and helpful, and also very competitive on price.
They delivered on time as promised, explained all about the vehicle and its functions, all very easy to operate. The vehicle was very clean, inside and out.
Thoroughly recommend this company.

6 grudnia 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear James,

Thank you for leaving a 5 - star review. We are delighted to hear that our team was friendly and helpful and were able to deliver a vehicle that met all your requirements.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Ira wav rentals

I was impressed with the level if knowledge the phone assistant had the driver who bought the van was excellent explained how to use the vehicle

17 listopada 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Martin,

Thank you for writing a review. It is great to hear that the driver who delivered your ORA vehicle was excellent and you found our operations hander to be knowledgeable.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

A first time hiring a mobility vehicle…

A first time hiring a mobility vehicle so no idea if the service would match my needs. The team were very professional in answering all my queries and made the on line paperwork easy to complete. On the date of the vehicle delivery I was given a call to advise the time of arrival and then given a thorough explanation on how the vehicle needed to be set up whilst carrying a wheelchair passenger. Overall experience was 10/10 and wouldn’t hesitate to use this service again.

14 listopada 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Adam,

Thank you for taking the time to write a review. We are so glad to hear that the service you received was 10/10 and that you found our team to be professional. We shall forward on your feedback.

Kind regards,

Abbi
Customer Experience Team

Oceniono na 5 z 5

Anna

The Service was great from every member of staff we dealt with. Jade in the office was very helpful with everything,as was the drop off driver and pick up driver. The vehicle was immaculate, easy to drive and very comfortable. The price of the hire included delivery and pickup service.
I would definitely recommend open road access if you need to hire a wheelchair accessible vehicle.

10 listopada 2023
Opinia niezależna
Logo Open Road Access

Odpowiedź od Open Road Access

Dear Anna,

Thank you for completing a 5-star review and for your recommendation of our service. We are thrilled to learn that you very happy with Jade and the rest of the team's service. We will take this opportunity to share this with them.

Kind regards,

Will
Customer Experience Team

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