Onutility Recenzje 24

Spoke to Becky Got me another fantastic deal on my energy. This is the 2nd time round Thankyou Becky.

Thank you for saving me a lot of time searching energy comparisons during a busy week

Absolute scam … claim to work for your supplier to get a better deal. Misleading you into believing your are talking to somebody legitimate. They Want you to sign forms to work on your behalf… avoid at all costs.
When you challenge Alex he gets offensive and puts the phone down on you.
Do not trust and always check your documents and contact your suppliers directly before escalating things further with these awful people.

I am updating my review as my complaint with On Utility remains unresolved.

On Utility acted as the broker that placed my business into an energy contract with Yorkshire Gas and Power. After reviewing the call recordings provided during the complaint process, I formally disputed how this contract was obtained.

The recordings show that the sales agent’s first words to my receptionist were:

“This is Alex from British Gas Lite.”

The call was transferred to me on that basis. I therefore began the conversation believing I was speaking to someone connected to my existing energy supplier.

During the conversation the agent also referenced British Gas Lite and changes to rates, while simultaneously quoting prices for Yorkshire Gas and Power. This created obvious confusion about who the caller represented.

Despite this, On Utility have concluded that the contract was obtained correctly.

Their position is essentially that because the company names were mentioned later in the conversation, the contract is valid. However, this completely ignores the fact that the call began by presenting the agent as being from British Gas Lite, which is what led to the conversation taking place in the first place.

The recordings also show the pressure placed on both myself and my wife to complete the agreement quickly while I was with a customer, which is when I authorised her to speak on my behalf.

Rather than acknowledging the confusion created by the way the call was introduced, On Utility have simply relied on the existence of a signed contract.

As a small business owner, this experience has been extremely stressful and has caused significant anxiety. I believe the sales process was misleading and not conducted in a transparent manner.

As On Utility have now confirmed their position, I will be escalating this matter for independent review through the Energy Ombudsman.

Got me another fantastic deal on my energy. This is the 2nd time Ben has helped with my energy prices.

I received a phone call yesterday having had persistent missed calls from on energy. The call handler insisted my current EDF contract was expiring at the end of February and I needed a new deal. Having a busy small business I listened and she quoted me figures and insisted I needed to sign a letter of Authority for them to look into this in my behalf. Which I did, as she was so persistent. Having returned home and looked at my EDF account I still have a year to go and the figures quoted were inaccurate by on energy. I have been scammed and would like someone to contact me and advise how I can revoke this- this is so unfair.

I am being rung every single day by these people. I have no account with them and every day they leave a voicemail for me to delete. I have left a complaint weeks ago with no response - I really don't know what they're trying to achieve. Please leave me alone

Was abit wary when I received the call, as have had negative experiences ith brokers in the past, however Alex made the process very simple and managed to actually beat the rate from my current supplier, would definitely recommend!

I’m a microbusiness and was cold-called by On Utility about a three-year energy contract with Yorkshire Gas & Power. I believed I was speaking with a broker I knew (Bionic) and was busy with clients at the time, so my wife signed on my behalf.
The broker focused on the unit price and made it seem the deal would save money, while downplaying the standing charge, which actually makes the contract significantly more expensive than my current supplier. I only realised the contract had been signed when I answered a confirmation call previous attempts to contact me were ignored because I assumed they were cold calls.
This experience has been stressful and confusing. I want to warn other small businesses: read all terms carefully, confirm the broker and supplier, and never feel pressured to sign immediately.

I will be taking this further to ensure this matter is properly addressed.

Beware!! Seems genuine, but very dishonest.

Great comparison service, made sure I was on the best price possible, thank you

Alex is a scammer. Lying about the current contract to make you sign up to goodness knows what. Usual time pressure technique to make you sign quickly.

Similar experience to other comments. Dishonest. Alex uses lies and harassment. Don't entertain these charlatans.

Very dishonest sales techniques - just lying through the whole call. They hung up when I asked them to confirm the details by email while I was on the phone.

exactly the same experience as the previous review. I was given prices which were completly wrong and over inflated. I was told I wouldnt have been given prices which I deffinately was by Nicky. I was told by Alex prices rise daily and I should sign the document to allow them to act on my behalf. I am lucky I realised before I did!

Alex telephoned me to arrange my new bill and promised all types of wonderful prices which he said were so much cheaper than what I’m paying now. He went through all my prices and told me I should take this new offer right away as prices rise daily. It turns out Alex was lying through his teeth and my current figures were less than half what he told me and my contract wasn’t about to expire in a few days but has almost two years left. When I mentioned that I’d caught him in his lie he hung up. Goodbye Alex. I hope others don’t rush into anything and check the figures this company tells them over the phone against their actual figures and see what a scam this approach is.