OnTrac Recenzje 3239

I ordered fron Tik tok shop and they used OnTrac. A note was left for the delivery driver to put my package inside the front door as I live in an apartment building. Instead they left it outside in the back of the building where the parking lot it. I filed a complaint and they never got back to me.

I ordered a flag box for myself as a retiree from the Navy served 20 years, so my family doesn't have to get one. Ordered it from United States Flag Store. They shipped it through On Trac which they are trash and disrespectfull of your package. When it arrived I wasn't home and got it by the front door heard the glass inside, when I brought it inside under light they stepped on the box looks like 3 prints and the glass is broken. Took pics. to share with USFS to show this before opening it but yes the glass is broken took pics of that and shared as well. Now waiting for USFS to get back to me on this situation and to replace my order. To step on a flag case from a Flag Store is disrespectful but too step on or mishandle any ones packages is disrespectful. I requested text notifications and On Trac gave me none this was on their delivery page so yes I requested it but nothing. No consideration or respect for a person's packages On Trac needs to reevaluate their business practices and show some pride which they dont have. If I could have given them -5 stars I would have given them -11 stars. If I could share pics. I would have. I just got off the phone 2/16/26 with USFS and they were really helpful as she will process my claim today and reship my flag box but through USPS this time. Told her how bad On trac was and she agreed so hopefully they will stop using them for their trash service. The photos I enclosed she was so impressed and appreciated to receive, and will use them to show On tracs terrible service. She saw the footprints prints and couldn't believe it. So am pleased with USFS and their customer service they get a 5+ star review. On trac doesn't deserve to be in business today.

Decent at best. Needs to update communication.

Pacakge delivered to the wrong address, no attempt to correct or contact me.

These people leave packages at unsecured locations!! Do your job bring the package to the door! Not the lobby!

this carrier has THE ABSOLUTE WORST delivery drivers, and the customer service is ABSOLUTE GARBAGE.
Some of the services I use, choose to use OnTrac to fulfill my orders. I'm disabled, and the services go far as to put PERMANENT delivery instructions on how to get inside my apartment building, to deliver to my front door. And EVEN WITH THAT, OnTrac drivers DELIBERATELY ignore my instructions, and deliver my stuff in the closest and most convenient place FOR THEM. It's caused physical pain to my body and mind, to search for my packages. Everytime I had an issue, which is 97% of the time, the customer service IS USELESS AND WORTHLESS. I never get my complaints addressed or resolved by anyone. So, I'm perpetually screwed over by OnTrac (and Lasership). I have a video of a driver push/sliding my food delivery box down the hall, towards my front door. There's was another time where I caught a driver tear down a sign I had outside my door (didn't have camera available at the time of this specific situation). I opened the door to confront the driver but they were already walking away, and THEY WAVED BYE, like I didn't see them vandalize my property. OnTrac/Lasership didn't do ANYTHING.
THIS CARRIER IS TRASH.

Delivery service as well such pickup terrible..most times will never adhere to pickup confirmation an as for delivery late an delay an damage an extremely late common at least with my orders from stores

Bad service. The drivers make claims that are not true. They say the business was closed without trying to make the delivery or claim that address information is not complete even though it is complete. They also have made delivery after business hours and leave the packages seating outside on the ground. I have come to appreciate FedEx after experiencing OnTrac. I think the old (released) FedEx employees now work at OnTrac. It is impossible to get in contact with a real person at OnTrac.

I have had problems with getting my packages delivered by OnTrac since I moved to Tennessee, but I recently was contacted by a manager who really cared and helped me. Mr Lawrence Martin (I believe is his name) made sure that I received my most recent packages and thoroughly explained the problem that has been occurring. I think that he is doing his best to resolve the issues that exist. I sure hope he is successful because OnTrac is delivering for many of the companies I routinely order from.
I’m going to give them a chance to make improvements…

They lost my package, and said that I should contact the seller, as if no package was ever received. However, i provided the tracking number that clearly showed Ontrac picked it up. Not to mention, their tracking system doesn't provide much. And the agents that I spoke with supposedly Makai, and Ella, didn't know a thing. It made.me call Nike and question whether my order came from a 3rd party or Nike store itself. People...BE sure to find out what delivery service is being used before you place an order. Because this Ontrac company is at the bottom of the barrel. Seriously

I’ve had 3 packages shipped by OnTrac over the past year from 3 different sellers. In each case the items were never delivered. The online tracking service shows they have been received at a local distribution service and then they disappear. Every day the tracking site says the items are out for delivery and the delivery date always increases by one day. The chat bot is useless and there is no way to talk to a human. I think this is a criminal operation or employs criminals that steals items and should be investigated.

Ontrac is worse than any delivery company! Freshpet should get another carrier. One day shipping now going on day 5, and delivered to someone else building with the nerve of the photo proof it front of some random apartment door in different building! NEVER!

Ordered an item off of amazon and it never arrived. Figured they just made a mistake, got a refund, and tried again. Never arrived again! I’ve never had anything like this happen before so looked more into it and the tracking information said it was delivered by OnTrac, which I had never heard of. I do some research and it turns out everybody hates them. I see why.

OnTrac came to my locked condo building three times and not once did they attempt to get access using the very obvious call box at the entrance. Even after I added code to my delivery, I was notified they were unable to deliver. Why would they come to a lock building 3 days in a row and never once try to deliver the package? AI chat made it almost impossible to get a real person on the chat and when I did, they said re-delivery would be attempted in 1-2 days. More delays and then they disconnected. These drivers aren't trying and not being held accountable. Companies should NOT ever use this company.

There's no way any company can be THIS bad without some effort. They rec'd my item one week ago and it's been sitting without any movement. And to top it off, there is no way to contact customer service. You get sent to the 'start chat' option and choose the tracking info and it says tracking is not available. You type that you want to talk to a live agent and you just get looped around to perform the entire thing again. Horrendously bad service.

0 stars. Every package i have ever "recieved" through them has been late or was completely lost

Every delivery from these people is silly! The packages are always thrown outside ready for porch pirates despite a front apartment door with no lock on it! They also have an amazing knack for finding the most obscure side doors to leave stuff at. I just walked all over my apartment building looking for my package. Literally this crazy delivery person had to drive past the front door into a side lot skipping a side door there, then into the back lot past garages, then get out of the car to walk on the side lawn hidden with a grove of trees to find an out of view side door I never used in my life after years of living here! How did he even know it was there? I've never seen anything like this delivery service. I'd love to know why so many people are suddenly using them!

This company deserves ZERO stars. They’ve been telling me for the last 8 days that my package is arriving that day. You cannot talk to anyone and their AI assistants, like their company, are idiots. I have been purchasing vitamins through Pure Encapsulations for years without issue. They are a 5 star company and used the USPS which delivered perfectly each time. Now, unfortunately, they switched to this garbage delivery service so I now have to find a new company to purchase vitamins from. What a shame such a good company will lose all my business because they switched to OnTrac, probably because they were cheaper. That’s how good businesses sadly go out of business.

I am submitting a formal complaint regarding a systematic issue with OnTrac deliveries to my address. This is not an isolated incident. I repeatedly experience situations where my packages are marked as delivered, yet I never receive them physically. As a result, I am losing money, and these incidents create ongoing disputes with sellers who are not responsible once the shipment is handed over to your company.

This company is, by far, the worst shipping company out there. I had a package in transit to me that eventually arrived in my home town. The package contained boxed and bagged food items. I tracked it to obviously ascertain a delivery date to my home. In checking, I was alerted that the package was then mis-sorted, obviously in my home town, and wound up in a city around 150 miles from me. The tracking information advised that the package would be forwarded to my local delivery facility and then delivered. 3 days went by with no tracking update. I then attempted to seek assistance. It is impossible to connect with a live agent. I tried everything I could find online to do so, all with negative result. I then realized the only way to obtain assistance was to chat with someone. To start, an automated attendant pops up. I tried requesting a person but kept being told the attendant could assist. Needless to say, somehow I was able to obtain a case number on this package. I heard nothing regarding this. The following day, on day 4, I received an email that the package would be delivered within 2 business days and had been mis-sorted. Again, there was no update in the tracking history. On day 5, I received another email that the package was back in my home town. The package was deemed damaged and unable to be delivered??? I have no idea what this means at all. No further information was given other than to call the merchant I had purchased this from for further assistance. I did so, and the merchant refunded my money due to this company's incompetence. I can only imagine other merchants who have to bear the brunt of this company's lack of competency and assuring a good delivery experience. I have since obtained a list of merchants who utilize this awful company. I will NEVER purchase anything from any of these merchants. I urge people to avoid this company at all cost. Online reviews are horrid.