Onthemoov Recenzje 261

In my opinion, buying a leasehold in the UK is already a bureaucratic horror show, an ancient, parasitic ecosystem of middlemen all clinging to your transaction like barnacles. Every one of them gets fed, and the only people who get nothing but stress and invoices are the buyer and seller. And just when you think the gauntlet could not possibly get more bloated, along comes OnTheMoov, proudly inserting itself as yet another pointless toll booth on an already miserable road.

Let us be honest: the estate agents are ornamental at best, mortgage brokers are paid to press buttons you could press yourself, and banks move with all the urgency of a sedated sloth. Solicitors are necessary, but they certainly do not need a handler. So what exactly does a solicitor broker contribute In my view: less than nothing.

Before their overly involved leader Ollie even jumps in with excuses, let me make one thing extremely clear. My bank required a deed of variation on the lease. The seller and the management company were the same entity. Their turnaround time for approval was roughly three days. So no, that does not remotely explain the five months of stagnation that followed. Not even close.

Solicitors already take clients directly. There is no universe in which you need OnTheMoov to find one for you. In fact, using them feels like willingly surrendering your ability to choose competence. They do not match you with a reputable firm. You could call it a matchmaking service only if the goal was to set you up with the cheapest, most overworked, least effective conveyancers they can funnel clients into. You get no choice, no insight, no escape. Just whatever name gets spat out of their bargain bin roulette wheel.

My assigned firm turned what should have been a straightforward, chain free purchase into a five month endurance test of incompetence. They dragged their feet so completely that I ended up doing half the work myself directly with the seller, because relying on them was like sending my case into a black hole. A property with share of freehold, no chain, and minimal complexity should not resemble an archaeological expedition into the ruins of customer service, and yet here we are.

OnTheMoov, in my experience, is the very definition of a hit and quit operation. They take their cut, dump you into the conveyancing equivalent of a cattle processing facility, and disappear. They have no leverage, no accountability, no influence, just a business model built on inserting themselves where they provide absolutely zero value. Their customer service, in my opinion, manages to combine indifference with arrogance, a truly stunning achievement.

If I could give one piece of advice, it would be this: save your money and stay as far away from OnTheMoov as humanly possible. The conveyancing process is already drowning in dead weight. You do not need to pay for an extra brick to tie around your neck.

First thing to note is that onthemoov are not property conveyancers themselves. Instead they are simply brokers who pair you (as a buyer or seller) to a solicitor/conveyancing firm to take on your case.
Having had a competitive quote from onthemoov I decided to go ahead with them. Shortly after I was informed which conveyancing firm I would be paired with. After checking reviews of this firm (TP Legal, formerly Hutchins & Co) I found a very mixed bag of opinions and not a very strong track record. At that point I asked to be assigned to a different firm with a more favourable reputation, citing several negative reviews as the basis for my request. Onthemoov simply told me I could not do this without paying more money and assured me that they only work with highly reputable firms. This turned out to be false.
I am now over 4 months into a house purchase with no chain on either side, with no completion or even exchange date in sight.
Initially TP Legal/Hutchins & Co seemed quite promising. My case handler was prompt and helpful. However after around a month, email responses seemed to stop. A month goes by with no communication whatsoever, despite multiple emails and phone calls made. Eventually I was told that my paralegal had been off sick from work for a month and no one had bothered to pick up his workload, so essentially nothing had been done for an entire month! Unacceptable.
A new paralegal was assigned to my case, and it has all been extremely slow, frustrating and confusing since. I was then told that Hutchins & Co were imminently being taken over by TP Legal, which I feel has further delayed any progress while the companies merge.
So here we are over 4 months since the process began and still have not completed. It takes several days for emails to be responded to, and when they are they are of limited use and read like they were written by an AI.
I have complained to onthemoov repeatedly, who can only chase up Hutchins & Co/TP Legal themselves but as they are not a firm, they can’t do anything more than that.
Overall I can’t recommend TP Legal/Hutchins & Co, nor onthemoov as they appear to only provide competitive quotes by working with unreliable firms with poor service.

When I first phoned up to enquire about land registry, Ollie was very polite, professional. and very helpful. I explained what I wanted and he put me onto two solicitors that I needed.when I had a little bit of a problem I phoned up Ollie and he sorted it out Straight away, actually, I phoned up Ollie on numerous occasions and nothing was too much trouble. and was always happy to help.I couldn’t fault the experience that I have had with Ollie and would highly recommend his service to anybody that needed steering in the right direction.
Thank you so much, Ollie. Much appreciated.
Amanda

Terrific service, instructed a freehold purchase under the middle option, I was happy to go with the top option as i wanted it done quickly, however after speaking with Ollie, we ran through the details and he advised the middle one, which was a breath of fresh air not upselling the highest option so I made my decision on that call and I’m very glad I did, they referred me to Hutchins and Co whom I had a great experience with, from contract to completion we got there in 9 weeks, have already recommended them to a colleague and will continue to do so!

I took a punt on using Onthemoov after a couple of detailed coversations with Ollie. Ollie gave me an affordable option for a straight forward chain free sale that no other solicitor could provide for me. Having read all the other happy customer reviews detailing the speed and commitment of the partnership solicitors, I decided to sign up. Less than 6 weeks later and I have already completed the sale on the property and I couldn't be more delighted. Thank you so much Ollie and thank you also Deniz from Hutchins Law / TP Legal who were on the email and phone to me at all stages. I don't believe I could have received a better service from anyone. I would recommend your services to all and plan to use you again in the near future. Thank you both from the bottom of my heart.

Ollie recommended Hutchins and Co and they were excellent. I would almost go as far as to say no fuss. They were helpful, proactive and i didnt feel stressed during the process. The whole act from accepting offer to completion was executed in 3 months which I think is excellent for a London flat sale. It was extremely good value for money.
Please pass on my high recommendations for Amir Maktabi of Hutchins and Co.

We had struggled to get a local company to carry out our house purchase, so we decided to try an internet search. Ollie Gooding couldn't have been more helpful, and the price and package were very competitive.

I have changed the score on my review from a 1 to 3 to reflect that the comments below as based on the service we received from the solicitors, PSC Legal and not Onthemoov.
Ollie was always helpful and polite, and did try his best to resolve all the ongoing issues, however the solicitors were provided by Onthemoov and this in itself is disappointing and resulted in a very stressful experience.

Extremely disappointing, the sale of our flat was handled very poorly from start to finish.
We were quoted a timescales of 12 to 16 weeks, this ended up being over 6 months!
Long delays, emails and calls often went unanswered, I was even told our case was not a priority!
Made to feel a nuisance just for chasing updates. What should have been a straightforward sale, no chain, became drawn out and extremely stressful because of the lack of communication and care.
The only exception was Donna, the one person who took time to call me back. Her kindness and professionalism really stood out.
Overall it was a hugely stressful draining experience that I would not want others to experience.

Ollie was brilliant from start to finish. He was punctual, professional, and went above and beyond to make the whole process smooth and stress-free. Communication was clear throughout, and he handled everything with great care and efficiency. I couldn’t recommend Ollie and Onthemoov enough — top-class service that I would definitely use again.

Ollie was very helpful and clear in how he explained things he was the first person that explained things to me in a clear factual way. Great service and a great guy I would recommend anyone to use this company and Ollie.

Second time using their service after I sold my property This time last year. I had no hesitations coming back and using them again, this time for buying, went with their plus otion and followed Ollie's advise, my searches were ordered promptly and had another 5 star experience.

Great experience, special mention to Ollie, as I had my reservations when initially engaging, however, to his credit, i had a great experience with the assigned firm, would highly reccomend and will definitely use again.

My husband and I chose to approach Onthemoov.co.uk to help up find a solicitor for the sale of our flat.

Ollie at Onthemoov introduced us to Hutchins & Co Solicitors to handle the sale of our East London flat. We were assigned Senior Solicitor Salem Akande, who managed the entire process over several months. Whenever we had questions, we felt confident approaching Salem, as he understood our situation and handled the exchange and completion with remarkable ease. We developed a strong rapport with Salem and trusted he would successfully guide us through the entire process, which he did—and for that, we are very grateful. We would not hesitate to recommend Hutchins & Co Solicitors and would certainly contact Salem again for any future property sales.

Huge thanks to Ollie at Onthemoov for the introduction and making the process so easy.

Having made initial enquiries with several conveyancing companies I found Ollie to be the most professional, knowledgeable and helpful. We were assigned Hutchins Law to carry out the sale of our property and it went through seamlessly. I cannot fault the service I received from Onthemoov and Hutchins Law.

Rated 5 out of 5 stars The solicitor you sourced
Kept me informed all the way through the process, was always available for any questions.Polite and efficient service, the person who dealt with my sale mr Makky was excellent, also much cheaper than having conveyancing by the estate agent. Great service

I’m very happy with the service
Our searches were completed and returned in just 10 working days, which was faster than expected.
Oliver was clear, responsive, and made the whole process easy from start to finish.
Highly recommend — thank you!

really helpful in providing legal advice with regards to the process that i need to follow for probate even though its not their area of expertise

Wasn’t expecting much from conveyancing, but Ollie genuinely made the whole thing feel easy. We’re first-time buyers and were honestly clueless at the start, but Ollie was brilliant. He answered every random question we had and never made us feel silly for asking.

There were a couple of small delays on the searches, nothing major, but Ollie kept us in the loop the whole time, which really helped with the stress. The online system was straightforward and we could see what was happening at every stage. Uploading documents was actually pretty easy, which was a relief.

One thing I really appreciated was the fixed fee, with no last-minute costs, which was a big worry for us. Ollie also sent us this Express Move Pack which meant less faffing about with paperwork than I’d expected.

We ended up moving a week ahead of schedule, which we still can’t quite believe. If you want someone who actually picks up the phone and keeps things simple, I’d definitely recommend Ollie at onthemoov.

Maybe they are great at conveyancing but their website is misleading - prices from £715 sounds interesting but it doesn't include anything but legal fees so expect £1600 (not including VAT or Stamp Duty) and no commitment to a swift completion even with the premium package. Anyone remember service level agreements?
Contrary to Onthemoov's claim that quoting fees only is the industry norm, they were the only firm of more than a dozen I contacted to take that approach, which was what prompted my review.

Both Ollie and also Hutchins solicitors were great. Very professional and helpful throughout. I'm very grateful and will use them again for sure.